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Business Profile

Web Design

ibspot

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/02/2024 ordered ***** Oral Reflux Spray 30ml for 44.08.Never received order or tracking details. I reached out to their support via email but never received tracking details or when my order would be shipped. I tried calling but it goes to a recording. You can't talk to a live person. I would like a refund. I attached proof of order.

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased *** ****** ***** ******** ****** ********* ***** ********** ***** ***** **** on 12/07/24 from ibspot.com. I was emailed an Estimated delivery date of 12/13/24-12/18/24 along with the below order number. I was sent an email that shows the item was packed and shipped, but no tracking # and no emails after 12/10/24. I've called and emailed them, both with negative results.

    The number I've been calling is ************* and it shows their address is **** ****** ***** ****** ***** *** ******

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and have not received it, tracking number does not work I have called and email with no response

  • Initial Complaint

    Date:10/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a kidney vitamin for my dog back in September 26. I've tried calling and emailing the company with no response. I think this website is a total scam.

  • Initial Complaint

    Date:10/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ibspot has a listing for my product that they do not have in stock or have nay permission to selll. The only stock of this product is on ****** and our local store. They copied a listing from ****** (word for word) and are illigiallyand fraudulently posting it for sale. We have neve once been in contact with them about selling on their platform. This is illigal.This is the link on their website. We need this taken down and removed **** so out customers are not defrauded. They are using our tradmark as well.

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction 08/27,2024. Order was for Traumeel S ampules, 100. Estimated Delivery Date 09/10/2024 - 09/17/2024. Order has not been received. No tracking information is available on their web page or their email link. They do not answer their phone *************) and do not respond to emails to their support site ************************************* They did run my credit card. I will file a dispute with my credit card company. They emailed a request for a screen shot of my bank transaction report which I did not do. It appears this site could be a scam.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered mosquitos lures for my Stinger mosquito zapper but they won't fit so asked to send them back to get a refund and they're jerking me around saying I need to go through a certain procedure and take pictures. I just wanted to send them back and get refunded.

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product on AUGUST 19/2024

  • Initial Complaint

    Date:07/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product on IBSPOT on June 12, 2024 and was charged on my Mastercard $149.93 for the product. It is July 8th, 2024 and the product has not been delivered. I left a voicemail and sent various emails to the company and did not get a response. No confirmation email was sent to me and I am unable to track the item. I am quite upset by this scam operation. I cannot afford to spend $149.93 on NOTHING!!! with no response from the website business. This business should be shut down for taking money from innocent customers!!!

  • Initial Complaint

    Date:02/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to order a pillow recommended by my doctor. They seem the only distributors in the States.They will not ship until I "provide a screenshot for your purchase which shows the charge on your bank". I have no idea how to do this (I am 80) but, even if I could, how could I get a screenshot of a transaction that has not happened. It makes no sense and, apart from everything else, is ageist.I have tried calling their support number ************. I have tried at least 10 times and the number is either busy or a machine takes a message. My requests ofr help with both my e mail address and my cell phone number are never returned.Is this a legitimate company or just a fraud trying to get a copy of my bank statement?

ibspot is NOT a BBB Accredited Business.

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