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Business Profile

Web Design

ibspot

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from an advertisement online relating to a Hobby Box of baseball cards. Total cost was $341. I received only two packs instead of two complete boxes. The advertisement clearly showed hobby box. Fraud .

  • Initial Complaint

    Date:05/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 25, 2025: Order and email confirmation #1 for an Everlab Histamine Intolerance TestSelf-Test for HomeJanuary 26, 2025: Email confirmation #2 with tracking number February 5, 2025: Email confirmation #3 with a tracking button (picture of product with German packaging, not a match with the English description on the website)February 5, 2025: Email confirmation #4 with a different tracking number, tracking button and English explanation of product; says product will arrive in ***** days February 13, 2025: Item delivered with German packaging, instructions and return envelope February 16, 2025: I requested support through website February 17, 2025: I requested support through email February 21, 2025: Email to *******, the origin company March 25, 2025: Original support request answered with a promise of a return label March 25, 2025: I confirmed that I would like a return label and forwarded my message back from *******, who does not sell this product March 28, 2025: Email of promise #2 to create a return label April 12, 2025: Unusable product, no return label, no further emails from IBSpot

  • Initial Complaint

    Date:04/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Only one jar of China Gel arrived for my order of a package of three 8-ounce jars. placed on 3/16/2025. Five email and Voice mail attempts to obtain a resolution have been unanswered.Resolution sought: ship the additional 2 jars for which I paid or refund 2/3 of charges ($28).

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order such I never received.I have sent emails have called and no one ever answers me. I want my money back.

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a small family manufacturing golf company , **************** Manufacturer. We make a security golf club cover to prevent golf club theft. I pulled up ****** 4/6/2025 for reference, I googled ********* Security Cover which is what our company manufactures! A company named IBSPOT WEBSITE ************************ CAME UP. It had copied and pasted our exact website, ***************** Our price on **** is $79.00. IBSPOT is charging $179.00. It looks to be International. Please help us report this **** website. We do not know if they are buying our product and reselling it or completely charging $179.00 to customers and not giving them product. Thank you for your expertise.

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an expensive backpack 12 days ago. They are unable to provide me with a tracking number, it says that there is 24/ support and no one has answered my three emails, the toll-free number always has a message that says no one is available to take the call

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is selling my product on their website without my authorization. They do not have permission to sell my brand of products. I have never contacted this company or authorized the selling of my products. This is a complete SCAM. This website needs to be removed to prevent further damage to customers.

  • Initial Complaint

    Date:02/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed with Ibspot on2/1/25 Order# IST208505157 Total:$57.71 (1 item)Order did not ship on time Item arrived one week late Product received was not what was advertised and paid for. Contact with customer service providing refund request, and have not been issued

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and payed for a wall mount tool rack organizer with 8 drill holders, 4 layers large capacity rack , 3 Layers Red.2025 New Year Sale 50% off Ordered and paid $39.99 / shipping $6.99 Total $46.98 Date ordered December 20, 2024 @ 10:44 am To this day I have not received the unit, was this a scam, they took my payment.I notified them, they returned that they were having a festival and would get back to me, no contacts at all.

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and eventually received two squirrel traps. They were advertised as kill traps, but they turned out to be cheap lightweight plastic devices that are much to weak to cause death to the animal if it becomes trapped. I have been trying to contact this company for over a week in order to request a return and a refund. They do not answer a phone call nor do they return a phone call. I have submitted numerous emails for which they have not responded. I suspect this is a scam operation. I plan to dispute the charge of $157.21 with **************** and also file formal complaints with the Florida Attorney General as well as the ************************. I would appreciate any advice you can provide in order to settle this claim.

ibspot is NOT a BBB Accredited Business.

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