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Business Profile

Web Design

ibspot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order through ibspot.com. My credit card was charged. I have not received my order. There was no delivery tracking number ever emailed to me. I have not received my order. I have emailed multiple times. I have called and left 2 messages. I have heard nothing back. I have filed a fraud claim with my credit card company.

  • Initial Complaint

    Date:12/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A total misrepresentation of a mirror. It stated was 9" tall, maybe 3".

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on the july 2 2023 I place an order of vitamins plnt liver support that never arrive . I been callin thecompany named ibspot but machine answer but they don't call me back, my order nunber is ist208987127

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May first I purchased a vitamin from this website. It cost $60.21. It was supposed to be delivered between the 9th and the 16th. I received a **** tracking number that didn't work and still doesn't. I never received the vitamin or an email about what happened. I've contacted the company and they say sorry and said they'd look into it. I heard nothing. It's now June 13th. I told them 2 weeks ago I would be contacting the BBB and still nothing.

  • Initial Complaint

    Date:03/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to know how to return misrepresented items I purchased. The items sent were not what was displayed on your website when I placed my orders. The body shop changed their formula for white musk oil and now only offer ***** white musk oil. It is NOT the same as the original, now discontinued white musk oil. The image you displayed on your website was that of the original oil and THAT is what I was placing an order for, NOT the new ***** fragrance. I placed 2 orders IST202316219 3/11/2023 & IST205370320 on 3/14/2023 ** 8 bottles total. This is unacceptable, your company falsely advertised an item and sent me something completely different from what I was shown on your website. That is proven with the screenshot I sent prior to confirming my order and the photo of what was sent to me. That your company doesnt make any money is of no concern to me. Your company having a system error should not be my burden to bare. I spent $320 and did not get what I ordered. So because you dont make any money youre justifying not doing the the right thing and taking back the product you misrepresent, and the financial burden becomes mine. Again this is unacceptable it is terrible customer service and an absolutely terrible way to do business. Again how can I go about returning the ***** white musk oil I didnt request from your company.

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