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Business Profile

Web Design

ibspot

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/22/25, I ordered a FIREPROOF MONEY BAG from IBSPOT for $27.85 plus tax ($2.18) and shipping ($8.50) , totaling $38.53, charged to one of my credit cards. When I received the "package" on 9/5/25, all that was present was an empty envelope. I attempted to contact the company on 9/5, 9/9, and 9/10 and never received any acknowledgement or response to website customer service email, regular email, and telephone messages ( I even tried calling the number they use to supposedly "help" people with disabilities). I was unable to speak to a human being at any time. I will be happy to receive a refund and assurance that my credit card information is not being used on other scams.

    Business Response

    Date: 09/11/2025

    Dear *****,
    Thank you for bringing this matter to our attention. After carefully reviewing our records, we were unable to locate any emails or messages from your email address or under the order number provided.
    In order for us to assist you promptly, we kindly request that you provide clear photos of the package and the item you received. This will allow our team to assess the issue as soon as possible and take the necessary steps to resolve it.
    We sincerely apologize for any inconvenience this situation may have caused and appreciate your cooperation in helping us investigate and address it quickly.
    Sincerely,
    ****** *****
    ************************** *********************************start="749" data-end="752">

  • Initial Complaint

    Date:08/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought elbow pain device that broke and cannot be used on 2nd day. Contacted the co said would replace item that was over 30 days ago.

  • Initial Complaint

    Date:08/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IBSpot has listed one of our items on their e-commerce platform, located at URL ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* is not an authorized seller of our products and we request them to cease the listing of this item across their platforms. We sent an e-mail to IBSpot on 4/21/25 (see attachment) inquiring whether they were a drop shipper or distributor of our products and received no response.

    Business Response

    Date: 08/12/2025

    To Whom It May Concern,

    Thank you for reaching out to bring this matter to our attention. We have removed the listings in question, including the link provided in your recent email complaint. Please accept our sincere apologies for not responding to your earlier email it was unfortunately misfiled into a different folder, and I regret any inconvenience this oversight may have caused.

    While the provided links have been taken down, rare system issues may occasionally cause certain listings to remain visible to end users even if they no longer appear in our internal searches. Should you notice any such listings, we would greatly appreciate it if you could share the links with us at ************************************************************ so we may ensure their complete removal without delay.

    We truly appreciate your understanding and cooperation, and thank you again for bringing this to our attention.


    Best regards,
    IBSPOT ****************

    Customer Answer

    Date: 08/12/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:08/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered five cases of Tytan Subfloor Pro Adhesive for resale, which means we were stocking our shelves and not immediately using the product. Product was purchased 16 April, 2025; last week on approximately 28 July 2025, our contractors started complaining about the quality of the product and it not working. Upon further investigation we discovered the product had an 18 month shelf-life and was manufactured in 2022 which meant it was expired when it was shipped to us. Upon contacting the company we were told "Sorry it's past the 30 day return window" even when it was pointed out that it was expired. The response was it is not up to them to inspect every shipment that goes out of their warehouse. It appears as though they are just flipping materials to make a **** as the manufacturing date was listed on the outside of the box so inspection for them would have been fairly easy. We asked for a partial credit as part of it is on us for assuming they would not sell expired product. Still the answer was "Sorry, it's past the 30 day return window."

    Business Response

    Date: 08/18/2025

    Dear Aspen B,
    We are writing in response to the complaint submitted on 8/4/2025 under ID ********.
    Please be advised that the matter has already been resolved directly with the customer. After communicating with them, we reached a mutual agreement to issue a 50% refund, which the customer accepted. At this point, the issue is considered fully resolved and closed.
    We value our customers and take complaints seriously, and we appreciate the BBBs role in facilitating fair resolutions.
    Sincerely,
    ****** *****
    Customer Service Manager

    Customer Answer

    Date: 08/18/2025

    Better Business Bureau:
    Sadly it required filing a report with the BBB in order for this company to make a respectable offer of settlement for our valid complaint.  Thank you for your assistance in getting them to resolve this matter in an acceptable fashion.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:07/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We just found our listing (we sell on ****** and through our website) on IBspots website. They have used original photos of our product we took. They have not asked for permission or contacted us in any way. They lifted our copy and claim to be selling our product, which is not possible because we have not sold them any of our product.

    Business Response

    Date: 07/22/2025

    Dear Aspen B,
    CC: Mr. ******* ************

    Thank you for reaching out and for bringing this matter to our attention.

    Please accept our sincere apologies to Mr. ************ for the concern caused by the unauthorized use of his product images and content. We take matters of intellectual property very seriously and deeply regret any misunderstanding or inconvenience this may have caused.

    Upon receiving this notice, we promptly located and removed the listing in question from our platform. We would like to clarify that prior to this BBB communication, we had not received any messages from Mr. ************ or from the associated email address *********************** Had we been contacted directly, we would have been glad to resolve the matter immediately.

    We are also conducting a broader internal audit to ensure that no other listings related to Mr. ************* brand are present. However, due to occasional system caching or syncing delays, there may be rare instances where removed listings still temporarily appear to end users. Should any additional listings be found, we would be truly grateful if the specific URLs could be shared with us so we can ensure full and permanent removal.

    Again, we offer our genuine apologies for the oversight and appreciate both Mr. ************ and the BBB for the opportunity to address this issue. We remain committed to full cooperation, compliance, and a resolution that reflects mutual respect.

    Please dont hesitate to reach out if further information is needed.


    Warm regards,
    IBSPOT Legal Team

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged me $60 for "authentic ********" replacement nose pads for my reading glasses. They sent fakes that don't secure, have not responded to emails, and are not adhering to the return policy advertised on their website.

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from ibspot that has not been received. The company has charged my credit card, therefore, I reached out to customer service via email to request a refund but no response from the company.

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a magnetic catch:XFORT Heavy Duty Magnetic Catch, Concealed Door Magnets Designed for Full Size Doors, Magnetic Catches Will Keep Cupboard, Wardrobe, Sliding and Bifold Doors Securely Shut. Charging me $76.27 plus shipping and taxes totaled $98.48 However, I received and installed a much less expensive product. This company is fraudulently advertising higher quality and expensive products then shipping a cheaper item.The product I received Precision Lock PLS 24 PRO Concealed Magnetic Catch for Light to Heavy Duty Doors with Thickness Greater Than 30 mm (1.18"), Pack of 2 Which can be purchased on ****** for only $24.89 for two items. Making these kinds of profits based on false product offerings is a criminal e-commerce operation and if at scale, the ******************************************** should investigate.

  • Initial Complaint

    Date:05/25/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, this company is hijacking my product from my company, ****************************. They're selling it without my permission with my exact listing pictures and description while also advertising it near my own advertisements for the product. The seller is DailyDepot. My product is an IUD pendant. I'm a jewelry designer that literally has made this product to collect proceeds to be affordable for consumer whiles also being A FUNDRAISER for an organization that is in peril - because of this it makes it even more DISGUSTING that they're trying to profit and mimick my product. I need this listing removed immediately. I have been in business 10 years and will be taking legal action if nothing is done about this.

  • Initial Complaint

    Date:05/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order on April 2nd and I haven't received the order yet I been sending messages to them with no answer, I just wanted to have my money back, please help

ibspot is NOT a BBB Accredited Business.

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