Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/13/25, I booked a two queen beds room @Tru by ********************************************* for $140.69 for a night on 2/15/25. The reservation was confirmed for two queen beds room from super.com.When I checked in at the hotel, the hotel told me that what the super.com sent the reservation to the hotel was one king bed room instead of two queen beds room (what super.com promised to me was different from what they reserved), and they specifically put note that this was for one king bed room reservation. I contacted super.com right away to try to resolve the issue. However, I called them for 3 hours, and they didn't resolve it at all (very bad customer service) (I had to wait for a long time to get someone, and then the call was transferred to another department and back and forth).Unfortunately, the hotel ran out two queen beds room at that night, and the hotel provided me a separate room and I had to pay the room for $158.56.I have tried to communicate with super.com several times to resolve the issue, but as of today (2/20/25), no one from super.com has contacted me for the matter. I demand super.com to refund me $158.56 that I had to pay for the separate room.

  

  Business Response

  Date: 02/25/2025

  Dear Zhennong,

  Thank you for sharing your concerns with us and providing the hotel invoice. We appreciate your patience and understanding as we work to resolve this matter.

  We've highlighted your case with our support team, and we're actively working on a resolution. We understand the inconvenience you experienced with your room reservation, and we're committed to making things right.
  

  We'll be in touch with you as soon as we have an update. Thank you for your cooperation and for choosing our services. We appreciate your business and look forward to being in touch soon.
  

  Best regards,

  Super.com

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22970604
  
  I am rejecting this response because: the business is working on a resolution according to their response, and I don't know what their action would be yet. I would like to keep the complain open until the compensation is made.
  
  Sincerely,
  
  Zhennong ****

  

  Business Response

  Date: 02/26/2025

  Dear Zhennong,

  Thank you for your email. I've checked in with our support team, and they'll be in touch with you today to assist you further.

  We appreciate your feedback and value your loyalty. We're looking forward to resolving this matter and providing you with a great experience.

  Best regards,
  Super.com

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22970604
  
  I am rejecting this response because: they haven't contacted with me yet, and we need to keep this case open until it is resolved.
  
  Sincerely,
  
  Zhennong ****

  

  Business Response

  Date: 02/28/2025

  Hi Zhennong, 

  Thank you for your patience while we worked to resolve this matter.
  
  Were pleased to confirm that a refund of USD $140.69 has been successfully processed to your original payment method, and an additional refund of USD $17.87 has been issued to your ****** account. These refunds should reflect within 3-5 business days, depending on your banks processing times.
  
  If theres anything else we can assist with, please dont hesitate to reach out. We appreciate the opportunity to assist you and thank you for choosing Super.com!
  
  Best,
  Super.com

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hotel refused to honor my reservation because I slightly raised my voice to them when they were rude. I have a recording. Super refused to refund me without documentation from them but they refused to provide any. I can't make them!

  

  Business Response

  Date: 02/24/2025

  Dear ********, 

  We appreciate you bringing the issue with your reservation to our attention. 

  After conducting a thorough investigation, we are pleased to inform you that we will be providing a full refund of $168.19 for your stay. You can expect the refund to be processed within the next 3-5 business days, credited back to the original payment method.

  Your satisfaction is our utmost priority, and we are committed to delivering exceptional service. If you require any additional assistance or have further inquiries, please do not hesitate to contact us.

  Thank you for your patience, understanding, and continued trust in our services. We value your loyalty and look forward to serving you better in the future.

  Warm regards, 

  Super.com

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room for the 17th of Feb 2025. They intentionally changed the date for the 18th, they kept asking for me to buy insurance, I declined. I went to check in, and the lady at the front desk notified me that the reservation was for the 18th I told my intentions were to stay the 17th. She cancelled the reservation and told me to contact super.com and have them modify the reservation to reflect the 17th. They told me that they couldn’t do that. But, then for an additional $30 they could. I declined to pay more. They have not refunded me my money and the hotel cancelled the reservation! I didn’t stay at the hotel, nor did I intend to stay the 18th. I’ve provided the documentation showing the hotel cancelled the reservation and I have not been refunded.

  

  Business Response

  Date: 02/24/2025

  Dear Derrick, 

  We appreciate you bringing your concerns to our attention and are committed to resolving this matter promptly and to your satisfaction.

  Upon reviewing your reservation details, we note that the booking is non-refundable and non-amendable, as previously communicated by our Super Team. Any amendments would incur a $30 fee.
  Regarding your cancellation documentation, we have forwarded it to our travel partner, and they have authorized a refund of $72.94. You can expect the refund to be processed within the next 3-5 business days, credited back to the original payment method.

  Please do not hesitate to contact us if you require any additional assistance or have further inquiries. Your satisfaction is paramount, and we strive to deliver exceptional service.

  Thank you for your patience, understanding, and continued trust in our services.

  Best regards, 

  Super.com

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Derrick F******

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I saw the deal for 10% cash back, I decided to go with Super + for the booking. During, it stated I'd get the amount and showed about $32 or so. Once done booking, I waited 24hrs and no cash back was given. So I sent a chat and they said 24hrs after check in. So I waited til I came back from vacation and they said it could sometimes take a few days after check out. It's is not 2 weeks later and the **** seem to not even know what I'm asking for and didn't even give me 2 seconds to reply before asking if I were still there. Why advertise 10% cash back if not going to honor it? When and Where does it state there are all these implications in order to get the cash back? I only used my super benefits because of the deal. Otherwise, I wouldve used someone else.

  

  Business Response

  Date: 02/25/2025

  Dear Geneve,

  Thank you for reaching out to us about your 10% cash back reward. We appreciate your enthusiasm for our Super+ program and are happy to help clarify the reward process.

  We'd like to explain that our cash back rewards are typically processed within a certain timeframe after check-out. We understand that you may have received varying information from our representatives, and we're here to provide a clear explanation. To ensure a smooth reward experience, we're reviewing your account and will be in touch soon to provide an update on your cash back reward. We appreciate your patience and cooperation.
  

  If you have any further questions or concerns, we're here to help.

  Best regards,

  Super.com

  Customer Answer

  Date: 03/07/2025

  I want to continue my dispute. 

  They never resolved the issue.

  

  Business Response

  Date: 03/10/2025

  Dear Geneva, 

  Thank you for reaching out to us regarding your earnings. 

  After a thorough review of the case details, I have issued the missing cashback for the Order ID-> ********** amounting to 10% of the booking value which is USD ***** to your Super Travel Credits available immediately for future travel bookings.

  If you have any questions or concerns, please reach out to us via our Super.com App, and our team will assist accordingly. 

  Thank you for your patience and kind understanding throughout the case.

  Best regards, 

  Super.com

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super.com for 2/18/2025 in ******** S.C.. when I arrived, I gave the front desk clerk my booking number and name for reservation. I was told that unfortunately there is no hot water and no heat. They then ask for a 100 deposit which I stated thats crazy. He then said they would refund but I have to contact the 3 party site which is super.com. I contacted them and they said they could not refund me because it is a non cancellation reservation and even with the extreme circumstances they would not refund.. This site is scamming people out of their hard earned money

  

  Business Response

  Date: 02/25/2025

  Dear ******,

  Thank you for reaching out to us about your recent stay in ********, S.C. We appreciate you sharing your concerns with us.
  

  We've raised your case with our support team, and they will be in touch with you soon to discuss your booking further. Regarding the $100 fee, we want to clarify that this was a charge made directly to the hotel as this could resort or breakage fees.
  

  We also recommend that in situations like the one you experienced with the heat and water, it's best to address these concerns directly with the hotel staff right away. They are usually best equipped to resolve these concerns promptly.
  

  Our support team will be in touch soon to provide you with an update. Thank you for your patience and cooperation.
  

  Best regards,

  Super.com

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22966622
  
  I am rejecting this response because:

  As I stated in my complaint, the hotel said there was nothing they could do. I was expected to stay at a hotel with no heat or hot water, even though I already paid for it through your website. The hotel responded by saying I had to get a refund through your website super.com(which is the 3rd party). I tried calling and getting in touch with you while being right there in front of the hotel staff but couldnt reach any one 
  
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 02/25/2025

  Dear ******,

  Thank you for your response. We appreciate your continued cooperation and understanding.
  

  We're committed to making things right, and our team is actively working on a resolution for you. Please allow ***** hours for our support team to fully investigate this matter.
  

  We're confident that we'll be able to find a solution that meets your needs. Your patience and trust in us are greatly appreciated.
  

  Best regards,

  Super.com

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 5 I booked a 10 nights hotel in ****** through Super.com and paid $536.45.I booked 10 nights at ***************************** through Super.com. The reservation is non-refundable and not modifiable as the website claims. When I got there and ********** refused to accept my reservation due to they already canceled it and claimed the property have no money from the agency. I was focused to stay somewhere else and paid extra money. Confirmation#B_17071138.Theyre trying to keep my money while the hotel gets nothing. And I was told that the hotel has my money by super.com. They even denied the email was forwarded from the hotel. This practice is not right. Its hurting American people.

  

  Business Response

  Date: 02/24/2025

  Dear Yali, 

  Thank you for bringing your concerns to our attention. We appreciate your trust in us and are committed to providing a fair and efficient resolution.

  To facilitate the refund process, we require documentation from the hotel confirming the cancellation. Please ensure that the documentation includes the following essential details:
  -Guest Name
  -Hotel Name
  -Check-in and Check-out dates
  -Reason for refund
  -Name and signature of the hotel representative authorizing the refund
  -Hotel's official logo, name, or stamp
  -Contact information of the person authorizing the cancellation (e.g., manager's signature)
  -A statement confirming the booking can be canceled free of charge or partially/full refunded, signed by a hotel staff member with authority

  Once we receive this documentation, we will promptly proceed with processing your refund. To submit the required information, please reach out to us via Live Chat. Our dedicated team is here to assist you.

  Thank you for your cooperation and understanding.

  Best regards, 

  Super.com

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22959839
  
  I am rejecting this response because:

  The refund confirmation from the hotel managers was sent by email on Feb 18 and 20, 2025. Their names are ******* and ******. Email address is ************************************************************************** and **************************************************************. In the emails, their confirmed the hotel dont have any money from my booking because I called them and let them know what happened. They should have had kept the room open for my ************************************** I was forced to sleep in the parking lot after the front desk person refused to check me in. The deal is not changeable! Im entitled to what I paid for. 
  
  Sincerely,
  
  **** ***

  

  Business Response

  Date: 02/25/2025

  ***** ****, 

  Thank you for getting back to us. 

  We have not received any information from ******* ****** **************************************** or ****** ******** ***************************************** regarding the cancellation of your reservation. As previously mentioned, we require specific documentation to facilitate a resolution with our travel partner.

  To expedite this process, please provide documentation that includes the following essential details:

  -Guest Name
  -Hotel Name
  -Check-in and Check-out dates
  -Reason for refund
  -Name and signature of the hotel representative authorizing the refund
  -Official hotel logo, stamp, or letterhead

  If you require assistance or have questions, please do not hesitate to contact us through the App. We appreciate your cooperation and look forward to resolving this matter promptly.

  Warm regards, 

  Super.com

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22959839
  
  I am rejecting this response because: The agreement is the nights Paid via credit card.
  Room cost paid in advance. There will be NO additional charges or fees for the room. Only incidentals, resort fees, and ancillary items (eg, room service), will be collected directly by the hotel.  It cannot be cancelled or modified in anyway as of the booking invoice.
  
  
  
  Sincerely,
  
  **** ***

  Customer Answer

  Date: 02/26/2025

  Complaint rejection taken dictation  by BBB *** SS 02/26/2025 
  
  Guest name: **** ***
  Hotel Name: Even ************************
  Check-in and Check-out dates: Feb 12, 2025 to Feb 22, 2025 
  Reason for refund: I never received the service. I had to check into a different hotel.  
  Name and signature of the hotel ***resentative authorizing the refund: ******* ****** **************************************** and ****** ******** (********************************************************************)

  Official hotel logo, stamp, or letterhead:  None provided 

  Case number for cancellation: *********** 
  
  The business was unable to provide a letterhead with their signature. They issued a cancellation and provided a case number for the cancellation ***********.

  

  Business Response

  Date: 02/27/2025

  Dear Yali, 

  Thank you for getting back to us. 

  I have escalated your concern to our specialist team, who will conduct a thorough investigation and liaise with our Travel Partner to determine the best course of action. You can expect to receive an update from our team within the next ***** hours, detailing the next steps.

  If you have any additional questions or require further assistance, please do not hesitate to contact our team through the Super App. We are committed to providing you with a resolution as soon as possible.

  Thank you for your patience and cooperation.

  Warm regards, 

  Super.com

  Customer Answer

  Date: 03/07/2025

  Complaint rejection taken in dictation by BBB *** SS 03/07/2025 
  I have not heard from the business in  the ***** hours as indicated. I would like my refund. 

  

  Business Response

  Date: 03/10/2025

  Dear Yali, 

  Thank you for your patience during our investigation period. 

  I am pleased to inform you that, after investigating your concern and liaising with the hotel, we have resolved the issue regarding your recent stay.

  Following my conversation with ***** from the hotel's Front Desk, it was confirmed that the hotel has approved a refund for the remaining 9 nights of your stay, with only the first night being charged as a "no-show" fee.
  In accordance with this update, I have canceled your reservation and processed a partial refund of USD ****** to your original payment method. You can expect the refund to be reflected in your account within the next 2-5 business days.
  

  I am satisfied that your concern has been addressed, and I appreciate your cooperation throughout this process. As we conclude this conversation, I would like to thank you for your engagement and assure you that our dedicated support team is always available to assist with any future concerns or inquiries.

  Best regards, 

  Super.com

  Customer Answer

  Date: 03/14/2025

  Complaint rejection taken in dictation by BBB *** SS 03/14/2025 
  
  The hotel did not receive their funds.  I would have liked the full amount back since I did not receive their service. 
  

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On today February 18th 2025, While scrolling through my bank account I noticed that I have been charged by Super.com $14.99 per month since November 2024, for a membership I did not authorize. The only transaction I made with their service was booking a room, and I did not sign up for any membership. I spoke to representative ****** who only offered a one time courtesy of $14.99. I feel taken advantage of and would like all of my money to be refunded. I also saw a lot of bad reviews for the same reason.

  

  Business Response

  Date: 02/24/2025

  Dear Donalene, 

  We acknowledge and appreciate you bringing your concerns to our attention. We are committed to resolving this matter promptly and to your satisfaction.

  After conducting a thorough review of your account, we are pleased to confirm that your Super+ membership was successfully cancelled on 19th February, and a refund has been processed to the original payment method.
  

  Should you require any additional assistance or have further inquiries, please do not hesitate to contact us. Delivering exceptional service and ensuring your satisfaction remain our top priorities.

  Thank you for your patience, understanding, and continued trust in our services.

  Best regards, 

  Super.com

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation with Super.com for Feb 13th thru Feb 17 for the ****** ****** *** in Mobile AL. I was traveling from Dallas, TX to spend Valentines weekend with my girlfriend. I called the ****** on February 13th to confirm my reservation. They didn't have any reservation in my name. So I immediately called Super.com for them to correct my reservation. They said they would correct the issue and call me back. I called them multiple times and was told they were working on it. My flight to Mobile AL did not arrive until 10:30 pm. I called the ****** to see if my reservation had been confirmed. It had not. I call Super.com again and was told it was escalated to the highest level and they would call me back. I had to call them multiple times. It was now 12:15 am and I am stuck in an empty Airport before I finally got a phone call from Super.com. I was told my only option was the **********. So that is where I went until I can get it resolved. First thing the next morning I called Super.com. I told them this hotel was not good and I didn't want to stay there. I requested to talk to a supervisor. I was told they would call me back. No one did. I called them back multiple times and was finally told a supervisor would call beck in 24 to 48 hours. I told them again I didn't want to stay in the **********. Requested that they cancel this reservation and I would make my own reservation with another hotel. They said if I canceled the reservation I couldn't get a refund. So they told me again that a supervisor would call me back. It is now 5 days later and I still have not heard from them.
  They are advertising nice hotels at a great price and intentionally sending people to some cheap nasty hotels. Scamming customers. Telling them that they are working on resolved the issue and intentionally misleading and Scamming customers.
  Ruining my Valentines weekend with my girlfriend ?? 7

  

  Business Response

  Date: 02/24/2025

  Dear Donald, 

  Thank you for bringing your concerns to our attention. We appreciate your patience and understanding as we work to resolve this matter.

  Upon reviewing your account, we have identified that this issue has been previously escalated. To ensure a prompt and satisfactory resolution, we have further escalated this matter to our specialized team for an in-depth investigation.
  You can expect an update from our team within the next 24-48 business hours. We are committed to providing you with the best possible solution.
  

  In the meantime, if you require any additional support or have further questions, please do not hesitate to contact us. Your satisfaction is our top priority, and we appreciate the opportunity to serve you.
  

  Thank you for your continued patience and understanding.

  Best regards, 

  Super.com

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a bunch of task this is just proof of one and never recipients my rewards I am owed 99.84 from completed task for ***** slots if been reaching out for weeks the say higher up will contact in 24 to 48 hours but you never hear back from them they are stealing money left and right from people

  

  Business Response

  Date: 02/22/2025

  Dear Shaphen, 

  Thank you for bringing your concerns to our attention. We appreciate the trust you have placed in our services and are committed to resolving the issue promptly.

  After conducting a thorough review of your account details, I can confirm that we are looking into the issue preventing you from redeeming your rewards. Although this matter has been escalated, we are still awaiting an update.

  To ensure a timely resolution, we will engage our specialized team to conduct a further investigation and provide a suitable solution. You can expect a follow-up from our team within the next 24-48 business hours.

  Thank you for your patience and understanding. We appreciate your cooperation and look forward to resolving this matter to your satisfaction.

  Warm regards, 

  Super.com

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained a motel reservation through Super.com and was not able to complete due to an overwhelming noise from teen parties in the hallway right in front of my door into the **** hours of the next day. I had to leave middle of the night as the hotel was sold out and no other rooms were available. The hotel issued a refund but Super.com is refusing to process it. They asked me to provide an email from the hotel to which request the hotel told me they can not email me directly, they have to wait for an email from Super.com so they can reply back and confirm the refund. Super.com is refusing to assist me any further and denying me the refund which means they will keep the refund to themselves. The **** will hang up on you. This is a scam company. DO NOT USE.

  

  Business Response

  Date: 02/22/2025

  Dear *******, 

  Thank you for trusting us with your concerns. We appreciate the faith you've placed in our services and are committed to delivering exceptional support.

  Regarding your recent cancellation, our team has proactively assisted in obtaining confirmation from the hotel. We're pleased to inform you that we've processed a refund of $68.49, which has been issued to your original payment method.
  You can expect the credited amount to be reflected in your account within 3-5 business days, depending on your bank's processing time. As a reminder, we sent you an email on February 20th detailing this update.
  

  If you require further assistance or have questions, please don't hesitate to reach out to us via Live Chat. Our dedicated team is here to provide seamless support.
  

  Thank you for choosing our services. We appreciate your understanding and look forward to serving you better in the future.

  Warm regards, 

  Super.com

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  customer still service needs more training in the efforts to revolve customerss concerns and inquiries. 

  
  Sincerely,
  
  ******* ******