Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business unlawfully took money from my bank account. I had never been to their website or talked to this company. They tried to convince me to keep a membership I never authorized.

  

  Business Response

  Date: 02/28/2025

  Hi K*****, 

  Thanks for reaching out! We’re happy to help.
  
  It looks like a Super+ membership was started with a 5-day trial on 2/23, and when the trial ended, the membership transitioned to a paid subscription as outlined at sign-up. That said, we completely understand your concern, and we’re glad to confirm that your membership has been canceled and a full refund has already been issued.
  
  We truly appreciate you taking the time to reach out, and if there’s anything else we can do for you, we’d love to help. Feel free to connect with us anytime!
  
  Best,
  Super.com

  Customer Answer

  Date: 03/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have never been to your website or signed up for a free trial and I don't appreciate you trying to weasel your way out of the wrong doing you have done to or many other stories just like mine sent to the BBB. I am surprised that the BBB continues to a credit your business.
  
  
  
  Sincerely,
  
  
  
  Belinda K*****

  

  Business Response

  Date: 03/04/2025

  Dear K*****, 

  Thank you for contacting us regarding the cancellation of your Super+ membership. We appreciate your patience and understanding in this matter.

  We are pleased to confirm that your Super+ membership has been successfully cancelled, effective immediately. You can rest assured that you will not incur any further charges, and your account will not be debited. Please be assured that we have taken every necessary step to ensure a seamless cancellation process. Your satisfaction is our top priority, and we are committed to providing you with a positive experience.

  If you have any additional questions or concerns, please do not hesitate to reach out to us through the App, where you can access support from our dedicated team. We are always here to help.

  Thank you for your business, and we wish you continued success. 

  Best,

  Super.com

  Customer Answer

  Date: 03/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:the business acts like it was just a cancellation and it is not just a cancellation.

  This is a grievance saying that somehow you obtained my bank info and charges me 

  I did not give it to the business nor had I ever been to the business website.

  There are many other reviews that said the business bad obtained their info and signed them up for services with this  business and nothing has been done to 

  
  Sincerely,
  
  
  
  Belinda K*****

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel on Feb 23, 2025 using super.com and today my credit card flagged a $15 charge from them. It appears they had a subscription fee hidden in the *** that allowed them to charge my card every month for a service I never asked for. An internet search turned up loads of people with the same issue and lots of them where the hotel was never even booked at all.

  

  Business Response

  Date: 03/01/2025

  Dear ******,

  Thank you for reaching out to us about the charge on your credit card. We're here to help you understand what happened.
  

  I've looked into this matter, and our system shows that a membership account was created on February 23rd, which was then cancelled on February 28th. However, our records don't indicate any $15 charge being made to your card.
  

  To help us investigate further, could you please provide more details about the charge, such as the date it was made and the transaction ID (if available)?
  

  We appreciate your patience and cooperation in resolving this matter. Your satisfaction and trust are important to us.
  

  Best regards,

  Super.com

  
  

  Customer Answer

  Date: 03/01/2025

   
  Complaint: 23002771
  
  I am rejecting this response because I believe this tactic of hiding a membership fee in the terms of service is unethical and I never approved of this fee in the first place.  The only reason the fee was stopped was because my credit card company flagged it as improper.  In addition I also requested that my initial hotel reservation be completely refunded immediately as I paid for a refundable reservation which you also covered with details in the terms of service with requests from the customer that I feel are unreasonable.  I believe that just because you hide wording in the terms of service that does not exclude you from ethical business practice and holding within the standard set by the rest of the industry you work in.  A refundable reservation means its refundable,  not refundable if you meet this set of specific requirements that we hid in the *** and that you must prove with documentation.  I believe your entire business model is essentially trying to trick consumers into your lower prices while not clearly explaining to those customers that there is a membership fee and many other considerations that are not even close to those offered by others in your sector.  
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 03/04/2025

  Dear ******, 

  Thank you for your prompt response. We appreciate your cooperation.

  Upon reviewing your account, we confirm that your Super+ Membership has been successfully cancelled.

  To ensure a seamless resolution, we have escalated your cancellation request to our specialized team. They will contact you within the next ***** working hours to finalize the process. Please note that our team may require additional information from you or request that you complete a Refund Application Form.

  If you have any further questions or require assistance, please do not hesitate to contact our dedicated Super Team through our App. We are committed to providing you with exceptional support.

  Thank you for your understanding. 

  Best, 

  Super.com

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23002771
  
  I am rejecting this response because: I feel that your trying to trick customers by not being clear with the membership addition when booking the initial price.  I also feel that your not clear with customers about the time you have to wait for your reservation to be confirmed.  This is entirely different then the way the rest of the industry works and you choose to purposefully hide this in the *** rather then be upfront about it when booking.  Any amount of searching for your name online shows lots of customers upset about this and feeling like they were lied to.   I also find it suspicious that any positive reviews seem to be vague and using similar wording which to me implied they are not genuine reviews.  I want the BBB to look into your business practices. 
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 03/10/2025

  Dear ******, 

  Thank you for reaching out to us regarding your concerns. 

  Upon checking your booking details, I can confirm that the booking with the Hotel Confirmation Number-> 81838317 under your name for the Arrival date- 29th March and Departure date- 30th March.

  I'm glad we could resolve your primary concern to your satisfaction.

  Should you have any more questions about your booking or require assistance about your booking, please feel free to reach out to our support team anytime if you have any further questions or concerns. We're always here to help.

  Best regards, 

  Super.com

   

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Super for many hotel stays and spent thousands using the platform, despite the pricing sometimes being drastically different than the low price advertised on search engines. I even joined the $14.99 membership as it was advertised as a way to build credit, access cash advances, and to get a debit card that I could cash credits out to. *** attempted to cash out the 3-digit credits but the app has been saying that the Super card is undergoing changes and will be available within 45 days. This has been at least 6 months and any rep *** spoken to has not been helpful. One even referred me to the number to call back at a certain time and they were not even open when I called back. It seems like a ploy to get people to earn credits and book stays through them (when they arent much cheaper, if at all, due to the extra fees) and when it comes time to actually benefit, the app gives the runaround. I am paying $15 a month for a benefit I cannot even access. *** already lost over $60 in credits because they decided to subtract a bunch of membership fees from them. This cannot be legal. Id like my money back and my earnings.

  

  Business Response

  Date: 02/28/2025

  Dear ******, 

  Thank you for bringing your concerns regarding the membership and card to our attention.

  We have escalated this matter to our dedicated specialist team, who will conduct a thorough investigation and provide a personalized resolution. You can expect a detailed response via email within the next ***** hours, outlining the solution for your card and earnings.

  If you require additional assistance or have further questions, please do not hesitate to contact us through the (link unavailable) App. Our team is committed to providing prompt and courteous support.

  Thank you for your patience and understanding.

  Warm regards, 

  Super.com

  Customer Answer

  Date: 03/01/2025

   
  Complaint: 23000374
  
  I am rejecting this response because: 

  I have not received the response remedying this from Super nor has it been remedied in any way. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/04/2025

  Dear ******, 

  Thank you for your follow-up regarding your Super Pay Card. We appreciate your patience and understanding as we continue to investigate this matter.

  After reviewing your account, we confirm that our team is actively working on your request. As previously advised, you can expect an update within the next ***** working hours from Friday, 28th.

  We appreciate your continued patience and cooperation, allowing us sufficient time to thoroughly investigate and provide the best possible resolution.

  Thank you for your understanding. 

  Best, 

  Super.com

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Annoyed to be wasting time writing this after I already wasted time making a reservation last night with your misleading info. I realized earlier last night that I had unbeknownst to me been charged for this app for the last 2 months despite never getting ANY email from them....none. NO confirmation of a signup, no confirmation of a charge, NOTHING. I booked a hotel through them in December, and remember being frustrated that it kept showing a lower rate and then when I clicked on it it increased. Never thought of it again and have NEVER had a service sign me up or charge me without ANY email to confirm, remind, etc.
  
  Then last night I was looking for a hotel and Super came up with a supposedly good rate. When I clicked on it I realized I had an account and had been charged monthly so I called them to get a refund, they didn't really address whether they could refund but instead offered me a one time $20 credit instead of canceling. I fell for it and took the credit and said but I can still cancel later right? They didn't directly say I could. Then I went to book and every time I clicked on the supposed $74 rate it increased when I got to payment. Same as in December. I called to complain and they said oh clear your cookies, didnt' solve it, neither did different browsers. They tried to tell me pricing is dynamic, yes I've booked on may sites with dynamic pricing but it doesn't change that quickly nor do they continue displaying the false rate even after I've cleared cookies only to have it increase $20+ higher (without taxes fees) once I click to pay. This is just a misleading site that tries to get you with a low fake rate. After wasting 45 min trying to get the rate they kept advertising I gave up and booked higher one. Then again it displayed the low fake rate after I booked it. I would like the $30 you secretly charged me the past 2 months refunded and half of my rate last night refunded for wasting hours of time with your fake rates. And cancel my service.

  

  Business Response

  Date: 02/28/2025

  Dear Katherine, 

  Thank you for contacting us regarding your concerns about the Super+ membership.

  We are pleased to confirm that we have successfully cancelled your monthly Super+ membership with Super.com, effective immediately. A refund of $30 has been processed to the original payment method, and you will not incur any future charges. Please note that the refund will be reflected in your account within 2-5 business days, depending on your bank's processing time.

  If you have any further questions or require clarification on the Super+ membership, our dedicated support team is available to assist you. For prompt support, please access the Live Chat feature within your  App.

  Thank you for your understanding.

  Warm regards, 

  Super.com

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 25, 2025, I compare hotel rooms for a trip planned for the end of April. I used the Super.com website, which I have booked through a few times before. I then book a hotel room that suits me from May 29 to 31, 2025 in Calgary. I subsequently receive a confirmation email by email. However, my reservation does not appear on my account as usual. Today, February 26, 2025, I contact SuperTravel. They validate my reservation, but mention that it is not normal that I do not see it in my account. I delete the app from my phone, try it on my computer, log out/log back in as requested, but still the same problem. I contacted them twice, without getting an explanation. However, I was told that everything is confirmed with the hotel. So I decide to check directly with the hotel. No reservations from their side in my name, nor even made by SuperTravel for my stay. When choosing my room, I opted for the additional refund and cancellation option, which is worth 10% of the reservation bill ($21 in my case). Looking at the receipt, it's easy to make out 'refundable reservation fee $21'. However, it is written at the bottom of the receipt: ''This reservation is 100% non-refundable. It cannot be canceled or modified under any circumstances. When asking SuperTravel the question, I was simply told that a cancellation/refund for this reservation is not possible, which makes no sense given that I paid additional fees for this. So I tried to request a refund using the link provided. My request was refused despite the cancellation with refund option chosen. So I paid $230.93 to book a hotel room which I have no truthful confirmation from SuperTravel and whose 'hassle-free option' turns out to be a hoax while the receipt contain false information. Customers shouldn't have to deal with company issues like that one, the reason why I am asking for an integral refund, 21$ fees incl. Transaction is also being contested with my bank, regarding the false/contradictory informations given.

  

  Business Response

  Date: 02/28/2025

  Hi ********, 

  Thank you for bringing this to our attention. We understand how important it is to have full visibility of your booking, and we appreciate your patience while we work to confirm the details with the hotel.
  
  Our team has already escalated your case, and we are actively working with our travel partner to obtain your confirmation number as soon as possible. We’ll be sure to update you directly once we have more information.
  
  We truly value your business and are committed to ensuring a smooth experience for you. If you have any further questions, please feel free to reach out—we’re happy to assist!

  Kind Regards, 
  Super.com

  Customer Answer

  Date: 03/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Hi,

  Thanks for your efforts to resolve my issue. However, I am not looking to eventually receive a confirmation about my booking. I am asking for a refund because of the fact that my invoice contained false informations.  What makes it legally non-compliant is that I payed for a refund option but it is mentionned at the bottom that my reservation is 100% non-refundable, that it cannot be cancelled or modified. That's what makes it wrong, the fact that the information isn't trustable. I am therefor asking for an integral refund of the 230,93$ related to this booking. The info can be looked at on my invoice attached to this reply (it is in french because I booked in my mother tongue).
  
  
  
  Sincerely,
  
  
  
  ********

  

  Business Response

  Date: 03/07/2025

  Dear ********, 

  Thank you for your continued patience during our investigations and ensuring that we resolve this for you. 

  Having checked your account, I see that our team has reached out to you today. They had advised that the request for the refund has been declined. 

  If you have any questions or concerns, please don't hesitate to let us know.

  Thank you for your understanding.

  Best regards,

  Super.com

  Customer Answer

  Date: 03/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Your team did reached me today by e-mail. I am wondering, how can you guys sell a "refund option" if the booking is "100% not refundable, cannot be cancelled or modified"? This is total dishonest practice!

  The e-mail says that you've tried to cancel the booking with the hotel if I need to fill a form with your "travel partners"? Total non-sense.

  This is a HUGE lack of transparency... It says in the e-mail that it can be "frustating" fort me because of "non-refundable plan changes". As I repeat again, I PAID FOR A REFUNDABLE OPTION IN CASE OF EMERGENCY. I chose to book with you guys because of this precise option that is suppose to bring peace of mind. However, it shows me that you cannot even respect your OWN terms and charged for an option that cannot even be used! The total refund I am asking is regarding that unlawful practice!

  Hope you got a great response to this... You used false informations by selling a refund option that can't even be applied to my booking (huge legal issue hère). Again, I therefore ask for a total refund...
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again Super.com has attempted to charge my debit card for a "membership" I did not ask for or knowingly authorize, this time in the amount of $15. Last time it was for $149(!) which created complete havoc because I thought it was fraud and was forced to cancel all of my debit cards. I have attached a screenshot of the fraud alert from my bank (you can also see the prior $149 alert). I DID NOT AUTHORIZE ANY SUPER.COM MEMBERSHIP OF ANY KIND, PLEASE CANCEL AND REVERSE ALL MEMBERSHIP FEES IMMEDIATELY AND CONFIRM.

  

  Business Response

  Date: 02/27/2025

  Dear Matthew, 

  Thank you for reaching out to Super regarding your request to cancel your membership. We appreciate your trust in us.

  We are pleased to inform you that we have successfully cancelled your Super+ membership, and a refund of $30 was processed on February 26th. You can expect the refund to be credited back to your original payment method within 2-5 working days.

  If you have any further questions or require assistance, our dedicated Super Team is here to help. Please feel free to contact us through our Live Chat feature, and we'll be happy to support you.

  Thank you for choosing Super, and we hope to have the opportunity to serve you better in the future.

  Warm regards, 

  Super.com

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for it and did not give them my credit card. I just signed in and my email is not correct and I never knew that they were charging me. I never used the Super + service and never booked a room. Until I had the end of years statement in excel, I did not realize that I have a Super Liquor and a Super +, so I assumed Super + was

  

  Business Response

  Date: 02/25/2025

  Dear ****, 

  Thank you for bringing your concerns to our attention. We appreciate your prompt notification.

  Upon reviewing your account details, we have confirmed that your Super+ membership was activated on May 9, 2024. However, our records indicate that no refund has been issued to date. We take this matter seriously and have escalated your case to our specialist team for further investigation and resolution. You can expect a follow-up email from our team within the next ***** working hours, detailing the outcome of their investigation and any necessary next steps.

  If you require additional assistance or have any questions in the meantime, please do not hesitate to contact us through our Super App. We are committed to providing a prompt and satisfactory resolution.

  Thank you for your patience and cooperation.

  Warm regards, 

  Super.com

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a ****** search for hotel rooms for February 21st for my childs hockey tournament, from ****** I went clicked through to Super.com where the website apparently changed my ****** searched dates and proceeded the booking with that incorrect dates.

  

  Business Response

  Date: 02/25/2025

  Dear ******, 

  Thank you for contacting Super. We appreciate your trust in us and are committed to delivering exceptional service.

  Most of our booking are non-refundable and non-amendable. However, I would like to offer you an option to have this matter resolved. 

  In order to proceed with the request for the refund, we require official documentation from the hotel to verify your information. Please obtain the following details:

  -Full names of the guests
  -Check-in and check-out dates
  -Signature of a hotel staff member authorized to approve cancellations
  -Reason for cancellation

  Once you have obtained this documentation from the hotel, kindly reach out to our dedicated Super Team via the App. We will promptly guide you through the next steps to resolve your request.

  Thank you for your cooperation and patience. We appreciate your understanding and look forward to resolving this matter for you.

  Warm regards, 

  Super.com

   

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Super.com due to their failure to honor payments for their advertised rewards program. I participated in Super.coms Cash Rewards program, which offers real money for completing in-game tasks. I completed multiple milestones in Monster Legends and was owed $81 for my progress. I followed all terms, met the requirements within the timeframe, and provided clear proof when requested. After not receiving my rewards, I contacted support on February 6, 2025. I was told to wait 48 hours for processing. After that, I followed up, only to receive repeated generic responses stating they were looking into the issue or contacting their partners. Weeks later, there is still no resolution. Despite multiple follow-ups, Super.com refuses to provide a clear answer or a valid reason for withholding my rewards. Their support team continues to copy and paste the same responses without actually addressing the issue. I even completed additional steps, like identity verification, yet my payment was still not processed. Instead of honoring their advertised program, they continue to delay and ignore my claim. Their failure to pay users what they rightfully earned is deceptive, misleading, and unethical. The rewards system appears to be designed to lure users in without any real intention of paying. I request full payment of the $81 I am owed. Super.com must be held accountable for misleading users into believing they will be compensated when, in reality, they are ignored and denied payment. If this is not resolved, I intend to escalate my complaint to the *** and other consumer protection agencies. I will also leave public reviews warning others. Super.com must be transparent and honest about its rewards program. If they advertise payments for completing tasks, they need to honor that commitment instead of deceiving users with false promises. I appreciate the BBBs assistance in holding Super.com accountable and hope for a prompt resolution.

  

  Business Response

  Date: 02/25/2025

  Dear ******, 

  Thank you for reaching out to us. We appreciate the opportunity to address your concerns and provide a resolution.

  Upon reviewing your account details, we have identified that your Super+ membership has fallen into arrears. Unfortunately, this has resulted in the temporary suspension of your reward redemption privileges.

  Please be assured that we are committed to resolving this matter. We have escalated your case to our specialized team, who will conduct a thorough investigation and provide a suitable resolution.

  If you have any further questions or concerns, please do not hesitate to contact us. Our dedicated Super Team is always available to provide support and assistance.

  Thank you for your understanding and cooperation.

  Warm regards, 

  Super.com

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22983816
  
  I am rejecting this response because:

  My account wasn't in arrears until today 02/24/25. Also if I was paid what I was owed it would have been paid just as it has every month since I have used your app. Also if you look at the other screenshots I have $7.64 in the wallet, $7.64 to be redeemed and also $18.72 that is pending from a goal I just completed two day's ago on top of the $81 I am still owed that this whole issue is about. It's been almost a month now since I have brought this issue up with your legal team and support team. Since then I have not received the payment that is owed but instead just the same generic response saying it has been escalated. I want what I am owed because I did what was asked and now you all are not following through on your behalf. All you keep doing is stalling and coming up with excuses as to why you haven't followed through with your commitment. This is false advertisement and if I am not paid what I am rightfully owed I will also be following through with my bank on any charges I have made through the game and file for the money back on the basis of fraud.

  Sincerely,

  
  

  ****** Due
  
  

  

  Business Response

  Date: 02/26/2025

  Dear ******, 

  Thank you for your prompt response. We appreciate your patience and cooperation in this matter.

  I have escalated your concern to our specialized team, who will conduct a thorough investigation and liaise with our travel partner to ensure a satisfactory resolution. You can expect a follow-up email from our team within the next ***** hours, detailing the progress and outcome of their efforts.

  If you have any additional questions or require further assistance, please do not hesitate to contact us. Our Live Chat Team is available to provide support and guidance as needed.

  Thank you for your understanding.

  Warm regards, 

  Super.com

  Customer Answer

  Date: 03/02/2025

  Complaint: 22983816

  Dear Super.com Support,

  
  

  I am rejecting this response because it has now been nearly four days since you assured me that someone from your specialized team would contact me within ***** hours. Once again, this is the same generic response I have been receiving from the beginning, and I am extremely frustrated by the continued lack of action.

  
  

  I have fully complied with all the requirements to earn my rewards, yet I am still waiting to be paid. This situation is unacceptablejust as it would be if you hired someone to complete a job and then refused to pay them. At this point, your failure to uphold your end of the agreement is not just unethical but deceptive.

  
  

  Since it is clear that Super.com is unwilling to resolve this matter, I will be escalating my complaint further. On Monday, I will be contacting my bank to dispute any charges related to the game I played to meet the required goals, as I was not compensated as promised. Additionally, I will be filing a formal complaint with the ************************ (***) regarding this matter. I will also make sure to inform potential users by posting reviews and warnings across forums and platforms to prevent others from experiencing the same issue.

  
  

  I expect an immediate resolution to this matter. If Super.com does not process my payment promptly, I will proceed with the actions outlined above.

  
  

  Sincerely,

  ****** Due

  

  Business Response

  Date: 03/04/2025

  Dear ******, 

  We appreciate your ongoing patience and understanding as we worked to resolve the issue with your missing earnings.

  We are pleased to inform you that we have received confirmation from our Travel Partner that the missing earnings have been successfully credited to your account.

  If you have any further questions or require assistance, please do not hesitate to contact us through our App. Our dedicated team will be delighted to assist you.

  Thank you for your understanding and cooperation.

  Best regards, 

  Super.com

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Due

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $15.00 today and last month I NEVER enrolled for a membership these people are scammers that steal money idk how they got my card info but they are terrible scammers according to Reddit ***** ***** has a share in this company and thats crazy hes taking money from the average American citizen if thats true. Terrible company and terrible support service couldnt even get a hold of anyone. I called dont bank and reported fraud. Look this company up they can fake BBB Reviews dont believe the replies to the bad reviews they are sketchy.

  

  Business Response

  Date: 02/25/2025

  Dear *****, 

  Thank you for bringing your concerns to our attention. We appreciate the time you took to reach out to us.

  After reviewing your account, we are pleased to confirm that the cancellation of your Super+ Membership has been processed successfully. Additionally, we have initiated a refund of $15, which will be credited back to your original payment method within the next 3-5 business days.

  Please do not hesitate to contact us if you require further assistance or have any additional questions. We are committed to ensuring your satisfaction and are here to support you.
  Thank you for your patience and cooperation.

  Warm regards, 

  Super.com