Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their system is built as a way to scam people out of money. There was a mistake on the date for the hotel reservation their system defaulted to a week later when it was supposed to be for the same date. I called them immediately to tell them about the problem the reservation was supposed to be for the same day. They were unwilling to change their mistake because their whole business plan is made to scam you into booking for the date that you dont need and you have nowhere to go for the date you were trying to book for so they can pocket that money themselves. Normal trustworthy businesses do not use these sketchy business practices. I was able to call the hotel and they made an exception for me to use my payment for the date I needed because I told them everything super put me through for absolutely no reason. The difference between an A+ business and an F scam business.

  

  Business Response

  Date: 05/02/2025

  Dear ******,
  
  Thank you for reaching out and providing your feedback regarding your recent experience with Super.com. We appreciate the opportunity to address your concerns.
  
  We understand the importance of having accurate bookings and how concerning it is when things dont go as planned. We value your insights regarding the situation with your reservation, and we take your feedback seriously.
  
  Rest assured, we are dedicated to enhancing our service and ensuring our processes are effective. Your input will help us improve and ensure a better experience for all our customers in the future.
  
  If you have any further questions or would like to discuss anything else, please feel free to reach out. Were here to assist you.
  
  Thank you for your understanding, and we appreciate your patience.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting recurrent $15 charges to my debit card that I did not consent to after presumably purchasing a hotel in November.

  

  Business Response

  Date: 04/30/2025

  Hi Celeste, 

  Thank you for bringing this to our attention. We’ve reviewed your account and found that you signed up for a trial of Super+ in November. This trial automatically transitioned into a subscription, which is why you’ve been seeing the recurrent $15 charges.
  
  We’ve gone ahead and canceled your Super+ membership and processed a refund for all the subscription charges. The refunded amount should reflect on your bank account within the next 7-10 business days (dependent on your bank's processing time). 
  
  If you have any other questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't have an account and have never used Super.com in the past, but I've noticed a $15 charge on 1/25, 2/25, 3/25, and 4/25 of this year for a "subscription".

  

  Business Response

  Date: 04/30/2025

  Hi Jonah, 

  Thank you for bringing this to our attention. We located charges linked to a Super+ subscription and have fully refunded the $60 as requested.
  
  We understand the importance of transparency and have also canceled the membership to ensure no further charges occur. If you have any additional questions or need further support, feel free to reach out—our team is happy to help.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Jonah G******

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve never heard of or used super.com but they have been charging my card a $15 subscription for 3 months. Somehow this fraudulent company obtained my credit card info and illegally charged my card. I filed a fraud alert with my bank. I would like to pursue legal charges against super.com

  

  Business Response

  Date: 04/29/2025

  Dear Gabrielle,
  
  Thank you for reaching out and sharing your concerns with us. We appreciate the opportunity to clarify the situation regarding the charges on your account.
  
  The Super+ membership is an optional subscription that requires your approval to activate. Upon checking our records, we can confirm that the membership started on December 19, 2024. To ensure there are no further charges, we have canceled the membership.
  
  As a one-time exception, we have processed a refund for all transactions relating to the Super+ membership, totaling $76.97. You can expect to see this refunded amount reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need assistance, please feel free to reach out. We are here to help!
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM GETTING A 15$ CHARGE EVERY MONTH ON THE 20TH SINCE DEC. 2024 I HAVE NO CLUE WHAT THIS BUSINESS IS AND WHY IM BEING CHARGED.

  

  Business Response

  Date: 04/29/2025

  Dear Jessica,
  
  Thank you for reaching out regarding the monthly charges you’ve been noticing. We appreciate the opportunity to assist you.
  
  We found that the Super+ membership is an optional service that requires your authorization to activate. According to our records, your sign-up date was December 15, 2024. To prevent any future charges, we have canceled your membership.
  
  As a one-time exception, we have processed a refund for all transactions related to the Super+ membership, totaling $76.97. You can expect to see these funds reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving a $15.00 a month charge on my Credit Card from a service named "Super Super". I only looked back till Jan 2025, but have been charged on the 28th of each month since. There is no contact number to dispute. I will be calling my bank today to dispute the charges.

  

  Business Response

  Date: 04/29/2025

  Dear Misty,
  
  Thank you for reaching out regarding the charges you've been noticing on your credit card. We appreciate the opportunity to assist you.
  
  The Super+ membership is an optional subscription that requires your approval to activate. After checking our records, we can confirm that your membership started on September 24, 2024. We have canceled the membership via our self-serve IVR to prevent any future charges.
  
  As a one-time exception, we have processed a refund for all transactions relating to the Super+ membership, totaling $121.97. You can expect to see this amount reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need assistance, please feel free to reach out. We're here to help!
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got 6 charges for 15.00$ per month for some subscription that I never signed up for nor gave them my info.

  

  Business Response

  Date: 04/29/2025

  Dear Tim,
  
  Thank you for reaching out to us regarding the charges on your account. We appreciate the opportunity to clarify this matter for you.
  
  The Super+ membership is an optional subscription that provides various benefits, including cashback on purchases and exclusive discounts. Our records indicate that your membership was signed up on October 20, 2024, and it has since been canceled via our IVR service to prevent any further charges.
  
  As a one-time exception, we have processed a refund for all transactions related to the Super+ membership, totaling $106.97. You can expect to see this amount reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need assistance, please feel free to reach out. We're here to help!
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! :-) I did cancel. I do have two erroneous listing(s) in the amount of $15.00 for the total amount of $30.00 to be refunded to #****************, 06/29, 595.
  Thank You! :-)
  Sincerely,
  Jeremy ** ****** ****************************

  

  Business Response

  Date: 04/29/2025

  Dear Jeremy,
  
  Thank you for reaching out to us, and we appreciate your patience as we addressed your concerns.
  
  We have escalated your matter and processed a refund of $60 as a one-time exception to your original payment method. You can expect to see this amount reflected in your account within the next 3 to 5 business days.
  
  For your reference, the Super+ membership is an optional service that requires customer authorization to activate. We’re glad to assist in resolving this issue for you!
  
  If you have any further questions or need assistance, please feel free to reach out. We're here to help!
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing in response to a refund request of $544.50 that was denied through Super.com. I originally booked a hotel through Super.com for a stay at the ******** ****** ****** *** ***** ******* *************** location on 4/21-4/23/25. In that booking, I paid $50.00 extra for a special cancellation option that would give me the option to cancel our reservations by 4/21/25. On 4/20/25, I submitted a request to Super.com to cancel due to mechanical issues with my car. I also called ******** ****** directly to cancel on 4/20/25, which they did with no issues. However, they informed me that any refund must come through Super.com. ****** informed me the cancellation number was #********.
  
  Please note there were multiple circumstances involved here, but I only mentioned the car issue first. The second issue I didn't mention at first since it was a personal medical issue, but I submitted that as well after the fact on 4/28/25. Their resoning to reject my refund was based on the car problems not occuring within 24 hours of the trip.
  
  The first car issue was based on brake and wheel bearing issues with my car that had to be replaced due to safety issues. The car was repaired and I received it on 4/22/25.
  
  The second issue was a medical choice which is really a personal issue that I didn't want to mention. A few years ago, I was diagnosed with eye floaters in my left eye. Before our trip, I experienced a new eye pain in my left eye. When you have eye floaters, the rule is to get any type of eye change or new symptom checked out a.s.a.p. Any kind of eye change has the potential to result in a permanent loss of sight if it's not caught in time. Once it's caught it could result in emergency surgery if it's a severe issue. That's why I've been informed to get any change at all checked out a.s.a.p. With that said, I decided to cancel our trip, get checked out and reschedule for another time just in case.

  

  Business Response

  Date: 04/30/2025

  Hi Kevin, 

  Thank you for reaching out and sharing the details of your experience.
  
  We understand how important this trip was and truly appreciate the additional context you provided regarding your cancellation. While your booking included an enhanced refund option—designed to provide coverage under specific qualifying circumstances—the initial claim did not meet the criteria outlined in the policy, which is why it was initially denied. The terms of this add-on are detailed in the link provided in your confirmation email.
  
  That said, after receiving your follow-up and reassessing the situation, we escalated the case internally and reached out directly to the hotel. We're pleased to confirm that the property has now approved a full refund for the reservation. A refund of $494.50 (excluding the enhanced refund fee) has been processed back to your original payment method.
  
  We appreciate your patience throughout this process and thank you for choosing Super.com. Should you need assistance with any future bookings, our team is always here to help.
  
  Kind Regards, 
  Super.com

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Kevin F*****

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening. I am filing this complaint due to a significant issue regarding my use of Super.com’s hotel reservation services. On April 9th, 2025, I had a placed, and paid, for a hotel reservation at the ******* *** * ****** ****** ***** ************* ******* ********. Hotel property code *****- ******* *** * ****** ****** I received a confirmation number (provided in the ACCOUNT/ORDER/TRACKING Number portion of the form) from Super.com stating that my booking was completed and paid for.
  
  Upon arriving to Miami yesterday, April 26, I made my way to the hotel property. Upon arrival around noon, I inquired about my reservation at the hotel property, and was immediately informed that my reservation was cancelled. I was also notified that there were 3 more reservation attempts that were cancelled. In total, I had 4 reservation cancellations. I will provide the hotel property’s cancellation confirmation numbers in the form of a print-out.
  
  I was asked to contact customer support of the site I used to make the reservations. I had informed Super.com’s agents that I had issues checking in, and they attempted to contact their partners to remedy this issue so I may check in at the hotel property. About 20 minutes later, I was given a confirmation number: ********, and their statement suggesting that I try to check in once more. Unfortunately, the hotel employee had informed me that the reservation had been cancelled almost immediately upon the follow-up.
  
  I was not given ANY further options for resolution. So I had contacted my bank in order to commence an investigation for services not provided/rendered in order to receive a full refund. You may provide this information to my bank as it was the form of payment used for this reservation. And I wanted to file a complaint to keep a clear and concise record of the issue.

  

  Business Response

  Date: 04/29/2025

  Dear Matthew,
  
  Thank you for reaching out and sharing the details of your experience with us. We appreciate your patience as we work to resolve this matter.
  
  We have escalated your case and spoken directly to the ******* *** * ****** regarding your reservation. I’m pleased to inform you that they have approved a free of charge cancellation for your booking. Additionally, we have processed a refund of $523.97 to your original payment method.
  
  As a gesture of goodwill, we have also credited your account with 10% in travel credits, which you can use for future bookings.
  
  If you have any further questions or need assistance, please feel free to reach out. We're here to help and ensure a positive experience moving forward.
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Matthew S******