Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Super.com account. I had used it a few times in 2024. I hadn't used it at all in 2025. I logged in and it said my accounts weren't transferred to another system in time so my account had been completely cancelled and were no longer in use. I was then charged $30 and they are refusing to give me the whole $30 back. Even though I deserve more than that ($75) because they cancelled my accounts, never told me then kept charging me monthly for a service I didn't and couldn't use. This is unethical.

  

  Business Response

  Date: 05/06/2025

  Dear Christina,
  
  Thank you for reaching out to us regarding your account and recent charge. We appreciate the opportunity to clarify the situation for you.
  
  We have located your account details and can confirm that a refund of $30 was processed on May 5, 2025. Additionally, a refund of $15 has been processed today. You can expect to see these funds reflected in your account within the next 3 to 5 business days.
  
  We understand your concerns and want to assure you that your feedback is important to us. If you have any further questions or need assistance with anything else, please feel free to reach out. We’re here to help!
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Christina F*****

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/21/25
  I booked a Hotel through super.com for $63.95. It stated that I need to pay $73.95 at the property. I want to add that I find it totally scummy that super.com pleaded to be tipped $10 for saving me money. When I declined, there was another plea to be tipped between $1-$10, which was also declined. I declined the $15 super membership as well has the 5 day trial. I did accept the free month trial. There was no confirmation email about the membership cost/trial/duration.
  4/24/25
  The hotel charges me $89.86 at check out. I called super.com and email them a copy of the invoice from the hotel. They apologized and said the difference will be refunded.
  4/26/25
  Super.com charges me $15.
  4/28/25
  I call super.com and they refund the $15 membership fee. They tell me disputes typically take up to 14 days, but they will expedite mine and I will be refunded within two days.
  5/1/25
  Super.com refuses to make any adjustments. I would have never booked though them if they were honest about the charges I had to pay at the hotel. They lied about the fees that the hotel charges to get more bookings through their site. They also asked me to provide an invoice from the hotel to buy more time and hope I forgot about it as they were never going to refund/adjust anything.
  I find it very concerning that many complaints on BBB are resolved quickly. I wonder how many people have just given up? These complaints could have been resolved without a 3rd party getting involved. This is a horrible way to treat honest people. This company should not have an A+ rating.

  

  Business Response

  Date: 05/05/2025

  Dear ****,
  
  Thank you for your detailed feedback regarding your experience with Super.com. Your insights are invaluable, and we appreciate you taking the time to share your concerns.
  
  We have escalated your case and have spoken with our travel partner regarding your booking. While we weren't able to secure a refund for the resort fees, please note that the hotel is responsible for any additional fees incurred during your stay. As a third-party booking platform, our role is to manage the reservation process, and we rely on the hotel to communicate their fees clearly.
  
  I also want to clarify that the Super+ membership is an optional service that requires your authorization to activate. Your membership has been canceled, and we have processed a refund of $30 to your account. You can expect to see this amount reflected in your original payment method within the next 3 to 5 business days.
  
  We understand that you might have hoped for a different resolution, but this is our concluding response regarding this matter, and we will mark it as resolved on our side.
  
  We truly appreciate your understanding and patience, and if you have any further questions or need assistance, please feel free to reach out. We're here to help!
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:05/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday May 3rd, 2025, I got an unauthorized charge of $15.00 on my debit card from this entity that I have neither heard of, nor done any business with. I have never used any service that this entity claims to provide. After a brief search I found lots of people that have had similar charges without any service rendered. This business appears to be doing something that is hard to understand in order to get debit card number without permission.

  

  Business Response

  Date: 05/05/2025

  Dear *****,
  
  Thank you for reaching out to us regarding the unauthorized charge on your debit card. We appreciate the opportunity to address your concerns.
  
  The Super+ membership is an optional service that requires your approval to activate. After reviewing your account, we found that your membership started on November 27, 2024. We want to assure you that we take your situation seriously.
  
  We have escalated your case and, as a one-time exception, we have processed a refund for all charges related to this subscription, totaling $76.97. You can expect to see this amount reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need assistance, please feel free to reach out. We are here to help and ensure that your concerns are addressed.
  
  Thank you for your understanding, and we look forward to assisting you further!
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to book a hotel with Super.com at a hotel near a festival ****** *****,). The hotel notified us that the air conditioners were broken & canceled our reservation offering us a full refund. We NEVER stayed at the property. Super.com gave me a hard time & put us through many hurdles before finally refunding 90% & withholding 10% as if they were doing us a favor. They are thieves & crooks & should be brought to civil court & put on display.

  

  Business Response

  Date: 05/06/2025

  Dear Hawk,
  
  Thank you for reaching out and sharing your experience with us. We appreciate your feedback and the opportunity to assist you.
  
  We have escalated your case for further review. After thoroughly examining the details, we are pleased to inform you that we have processed the remaining 10% of the value of your booking. Additionally, as a gesture of goodwill, we have also issued an extra 10% to acknowledge the challenges you experienced.
  
  Your satisfaction is important to us, and we are committed to providing the best service possible. If you have any further questions or need assistance, please feel free to reach out. We're here to help!
  
  Thank you for your understanding, and we look forward to assisting you further.
  

  Warm regards,
  Super.com

  Customer Answer

  Date: 05/08/2025

  I have included proper documentation. Our hotel reservation was canceled by the hotel in Tampa on Saturday (5/3/25/ due to no air conditioning & we were offered a 100% FULL REFUND of $99.44 We NEVER stayed at the hotel. Again, the hotel canceled the reservation not us. The hotel spoke to Super.com & verified this. Super.com says they will refund us only 90% when we are entitled to 100%. It's not our fault the hotel canceled the reservation & had no working air conditioning in the hot, muggy Florida heat. Not only has Super.com NOT refunded the 10%, but they also have not refunded the 90% they claimed to have nor gave they provided any receipts validating they have refunded anything. They need to refund me 100% or I have to dispute the charges with my credit card. I require PROOF that they refunded my card. There word is not good enough. I want a PDF copy of refund receipt sent to me!
  

  
  

  
  

  Customer Answer

  Date: 05/09/2025

  Thank you for your response. I just want to add the proper notes that Super.com has NOT refunded me nor have the provided a refund receipt or folio as requested & their offered 10% refund in travel credits is unwanted.

  
  

  
  

  I just want the 100% credit card refund the hotel offered me & my refund receipt from them.

  
  

  

  Business Response

  Date: 05/13/2025

  Dear Hawk,
  
  Thank you for following up with us and providing the necessary documentation regarding your hotel reservation. We appreciate your patience as we worked through your concerns.
  
  After reviewing your case, we have confirmed with our support team that a refund of $99.44 has been processed to your original payment method. You can expect to see this amount reflected in your account within the next 3 to 5 business days.
  
  Additionally, we have sent a follow-up email confirming the refund for your records. If you require a PDF copy of the refund receipt, please let us know, and we will be happy to provide it for you.
  
  If you have any further questions or need assistance, please feel free to reach out. We're here to help!
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 05/14/2025

  I am pleased to hear about getting $99.44 refund. A PDF copy of the refund would be greatly appreciated!

  
  

  Hawk Y*******

  

  Business Response

  Date: 05/14/2025

  Dear Hawk,
  
  Thank you for your email! I’m glad to hear that you are pleased with the update regarding your refund.
  
  As requested, I have attached the PDF copy of your refund receipt for your reference. Rest assured, we are dedicated to ensuring a smooth process for our customers, and we appreciate your patience throughout this matter.
  
  If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re here to help!
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a bargain hotel app. I never authorized payment for a subscription. I believe they are posing as two businesses to scam p1eople. I do not want them anywhere near my account. Thank you

  

  Business Response

  Date: 05/04/2025

  Dear *********,
  
  Thank you for reaching out and sharing your concerns with us. We appreciate the opportunity to clarify your experience.
  
  I want to assure you that the Super+ membership is an optional subscription that requires your approval to activate. We understand that trust and credibility are essential when choosing a travel provider. Super.com is a well-established travel company, recognized by reputable publications such as the **************** Forbes, *************** and Conde Nast Traveler. We are committed to delivering reliable and high-quality travel services.
  
  I have canceled your membership as requested, and as a one-time exception, we have processed a refund of $15. You can expect to see these funds reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need assistance, please feel free to reach out. We're here to help!
  
  Thank you for your understanding, and we appreciate the opportunity to serve you.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:05/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car rental @ enterprise using my super.com card . The total charge was $464.47 but super.com charged me $557.36. This wasnt credit , this was my personal funds I transferred to super.com card so I could get the cash back rewards. I never had this happen before . Please help

  

  Business Response

  Date: 05/04/2025

  Dear Will,
  
  Thank you for reaching out regarding your recent experience with your Super.com card. We appreciate the opportunity to assist you.
  
  We understand your concern regarding the discrepancies in the charges for your car rental with Enterprise. However, we are currently unable to locate your account using the details provided. To help us better investigate this matter, could you please provide us with the contact number associated with your account?
  
  We will be happy to look into this further and work towards a resolution for you.
  
  If you have any other questions or need assistance in the meantime, please feel free to reach out. We're here to help!
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:05/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not sure who super.com is but they have been charging $15 a month on my card since January 2025 Im not sure how they got my information and I dont know how to contact them to cancel the subscription that I never signed up for. I dont want to go through the hassle of canceling my card I just want them to stop charging me every month.

  

  Business Response

  Date: 05/05/2025

  Dear ******,
  
  Thank you for reaching out regarding the charges on your account. We appreciate the opportunity to clarify the situation.
  
  The Super+ membership is an optional service that requires customer approval to activate. We understand that seeing unfamiliar charges can be concerning, and we are here to assist you.
  
  We have escalated your case, and we can confirm that the membership has been canceled to prevent any future charges. As a one-time exception, we have also processed a refund for all charges related to this subscription, totaling $61.97.
  
  You can expect to see this amount reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need assistance with anything else, please feel free to reach out. Were here to help you!
  
  Thank you for your understanding.
  
  Warm regards, 
  Super.com

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never have I ever heard of this website or have any recollection of signing up. I was charged for the membership fee and try to and was not even in the database which I had to make a profile.

  

  Business Response

  Date: 05/03/2025

  Dear Mac,
  
  Thank you for reaching out to us regarding the charge on your account. We appreciate the opportunity to clarify the situation.
  
  After reviewing the details you've provided, we were unable to locate a Super+ membership associated with the contact number and email address you provided. The Super+ membership is an optional subscription that requires customer details to confirm activation. Its possible that someone may have inadvertently signed up using your information.
  
  If you would like to help us further investigate this matter, please provide any additional details that could assist us in locating the account. We want to ensure we address any concerns you may have and work towards a resolution.
  
  If you have any further questions or need assistance, please dont hesitate to reach out. Were here to help!
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was booking a hotel via super.com when the website froze. I thought the booking hadn’t worked, so I made another reservation through the same site. However, it turned out that the first booking had gone through, and I ended up with two hotel reservations for the same day. I chatted with customer service to cancel one, but they said I needed to obtain cancellation confirmation from the hotel first. I called the hotel, but they refused to provide the cancellation since I had booked through super.com. As a result, super.com couldn’t do anything for me, and I ended up having to pay for two hotels.

  

  Business Response

  Date: 05/08/2025

  Dear Xin,
  
  Thank you for reaching out and sharing your experience with us. We appreciate your feedback and the opportunity to assist you.
  
  We have escalated your case to our support team, who have been in contact with both our travel partners and the hotel regarding your situation. After our review, we found that the hotel confirmed the booking was utilized, which means we are not able to process a refund for one of the reservations at this time.
  
  We understand that navigating this situation can be complex, and we truly appreciate your patience as we worked through it.

  If you have further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help!
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29,2025 I booked a hotel stay through the third party booking site, Super.com. April 30, 2025 I called the hotel to confirm the booking; however, they did not have a reservation for me. I contacted a Super.com live agent and they advised me to wait 48 more hours and provided me with a hotel confirmation number. After a period of more than 48 hours, on May 2, I contacted the hotel again to confirm my reservation. I was told they did not have a reservation for me once again. The hotel looked up a reservation using both my first and last name, and then I tried with the hotel confirmation number I was given by Super.com. After I contacted the hotel, I contacted a super.com live again. I told them that once again, the hotel did not have a reservation for me. The live agent told me to wait 24 hours before my check-in time because that’s when most hotels confirm bookings. I stated that I’ve always been able to confirm bookings with hotels well in advance and that this would not work for me. Additionally, I stated I wanted to ensure I had a secure booking before my trip. The live agent responded by once again confirming my confirmation number and stated the hotel reservation had just been confirmed. I called the hotel while on the chat and they did not have a reservation for me still. I told this to the live agent, and he confirmed the confirmation number was not associated with a reservation at the hotel, despite telling me it was correct and confirmed. I requested a refund since I paid for the hotel and the reservation was never sent to the hotel. I was told the “travel partner” would look into my issue and find a resolution. However, I felt since I was lied to and the reservation was never booked with the hotel, I should receive a refund with no problems.

  

  Business Response

  Date: 05/03/2025

  Dear Quinn,
  
  Thank you for taking the time to share your experience with us. We appreciate your patience as we look into the details of your situation.
  
  After reviewing our records, we can confirm that you have been in contact with our customer service team, who have reached out to the hotel directly to verify your booking. Your check-in date is set for May 6, 2025, and we will continue to ensure that everything is in order for your upcoming stay.
  
  We understand how important it is to secure your reservation and appreciate your understanding as we work with our travel partners to resolve this matter. If you have any further questions or if there’s anything else we can assist you with, please feel free to reach out. We’re here to help!
  
  Thank you for choosing Super.com, and we look forward to assisting you.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Quinn R*******