Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They started me on a 15 dollar membership I did not sign up for whatsoever. Somehow they got my debit card info and overdrafted me.

  

  Business Response

  Date: 05/23/2025

  Dear ******

  Thank you for reaching out to us!

  You may not have noticed that you signed up for our yearly membership program during your booking. This membership offers 10% cash back on all travel bookings made through Super.com and other valuable savings and earning opportunities.
  refunded your most recent Super+ membership charge of $15. Please allow ************************************************** your account, depending on your banks processing time.
  

  Please dont hesitate to reach out if we can assist you with anything else. We truly value your feedback and hope to serve you again.
  

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 05/23/2025

  After filing my last claim, I realized that not only did I get charged that last time, but since June 2024, they have sent me into overdraft as well. They started with a 1.96 charge and have charged me 15 a month every month since June. This is ridiculous and unprofessional. I never signed up for this and did not authorize, let alone reoccurring automatic payments.
  

  
  

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23360948
  
  I am rejecting this response because: there is still ****** I realized was stolen from me on top of the $15 since June of last year. I would like a refund for this as well.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 05/24/2025

  Hi ******,
  

  Thanks for reaching out! We appreciate your questions about your Super+ membership.
  

  Just a heads up - you did sign up for our yearly membership program during your booking, which unlocks 10% cash back on all travel bookings and other awesome perks. However, we've gone ahead and refunded your most recent Super+ membership charge of $15. You should see the refund in your account within 3-5 business days, depending on your bank's processing time.
  

  This decision is final, and we hope this resolves the matter for you. If you have any other questions or concerns, or if you'd like to discuss further, please don't hesitate to contact us directly. We value your feedback and would love the chance to serve you better in the future.
  

  Warm regards,
  Super.com Team

   

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was basically scammed out of 73.64. I was not able to utilize the booking reservation I made and even with speaking to an agent who enured me it could be resolved it was not. After finally speaking to a supervisor after 3 days I was told I could not get refunded being the reservation charged them. Its not fair while having issues checking in i contacted super.com and the agent spoke with the hotel agent who offered a fee free cancellation but the super agent told him not to cancel it being it was only for one day and it would be considered a penalty charge, but he ensured me he would be able to handle it. The supervisor told me the charge couldnt be refunded being they have to pay to make bookings which is outrageous that the charge is the amount of the room.

  

  Business Response

  Date: 05/28/2025

  Dear Andre,
  
  Thank you for reaching out to us regarding your booking experience. We have thoroughly reviewed your case and appreciate your patience during this process.
  
  I'm pleased to let you know that a follow-up email with the resolution has been sent to your inbox. We aim to ensure that your concerns are addressed and that you receive the best possible service.
  
  Should you have more questions or need further assistance, please feel free to contact us. We're here to help and support you.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $81.22 for one night. When I got to the hotel they told me that they didn't have my reservation and that super com is a scam. They did not honor my reservation. I reached out to super.com and they told me that I stayed the night at my reservation that is not true. The manager told me y'all can call the hotel and they will tell you how many times super com has supposedly made a reservation and it was a scam. So I had to pay an extra $215 that night at another hotel. I think they should have to pay me the refund and for the extra money I had to spend at another hotel. I don't care how small this amount is I will contact a lawyer if not resolved!

  

  Business Response

  Date: 05/22/2025

  Dear Micheal 

  Thank you for reaching out and sharing your experience. We’ve thoroughly reviewed your case and want to confirm that we have processed a refund for the booking made with us. A receipt for the refund is attached for your reference. Your feedback on our service is extremely important for us t better improve our services. We are happy to say that your refund has processed.

  We are here to help and assist you with any other question you may have please do not hesitate to reach out to us.

  Warm regards 

  Super.com

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter booked a hotel using my card and when she got confirmation the dates were changed so we called super.com within 3 minutes and they refuse to take accountability and also charged an unathorized user on my card but problem is the dates that they change, it edits dates if the ones you choose aren’t available.. this is very deceptive! They gave us thr run around and asked us to call the hotel when we talk to ****** they said super.com and their likes always do this and that we would need to call them back as they’re the ones to issue the refund. We called super.com back and they refuse to refund or edit change dates at the very least. After going back and forth we are frustrated with the deceptive company and would like a refund of $130 charged to my card!! The people working here is hard to communicate with as there’s a language barrier and it just frustrates and exhausts customers and makes us want to give up but we are determined to get our money back. I can see over 1700 complaints and most being this same issue!

  

  Business Response

  Date: 05/22/2025

  Dear Michael,
  

  Great news! We've processed your refund for Booking ID *********** You'll see $130.92 credited back to your original payment method within 3-5 business days.
  T

  hanks for your patience and understanding. We're here to help if you have any questions or need further assistance.
  

  We're glad you chose Super.com, and we can't wait to help you with your next travel plans!
  Best regards,
  Super.com Team

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Super.com for a hotel reservation for the ***** ***** ********** for 05/18/25-05/19/25 and was charged $345.98. After checkout, the hotel charged me the true rate of $266.82, causing two separate, different charges for the same stay. Super.com apparently charged me a higher rate and didn’t actually do anything to communicate the room was already paid for with their initial reservation. The company also substantially overcharged the room rate as $277.15 instead of the true rate of $213.00 that ***** actually charges. Super.com has been insanely difficult to get a hold of and I believe this is a fraudulent company that charges customers to make hotel reservations on their behalf and then keeps the higher, extra charge when customers check out and are truly billed by hotels. I’d like this to be reviewed by Super.com and a full refund issued for the extra charge of $345.98 that has no basis/purpose.

  

  Business Response

  Date: 05/23/2025

  Dear Richard,
  

  Thank you for bringing this issue to our attention. We've investigated the matter and spoken with the ***** ***** **********. We're pleased to inform you that the matter has been resolved. The hotel will be refunding the amount they charged you, which is $266.82.
  

  Regarding the payment made through Super.com, we acknowledge the difference in rates. After reviewing the case, we're processing a refund for the difference. You can expect the refund to be processed within 5-7 business days.
  

  We apologize for the inconvenience and appreciate your feedback. If you have any further questions or concerns, please don't hesitate to reach out.
  

  Best regards,
  Super.com

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The refund for the hotel charges has been processed but the refund for the different in prices has yet to occur. Once complete, I’m happy with this resolution and consider this issue closed.
  
  
  
  Sincerely,
  
  
  
  Richard S*****

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super+ charges show on my account taken by my old debit card and when i got a new card they showed up on my new card!. I want to know where they are getting my information from. I did not sign up, buy anything or authorize these charges. From what I can tell, they started in December 2024 and have been withdrawn monthly. These are obviously fraudulent charges that need to be removed / refunded and additionally I need to be removed from whatever subscription they claim I signed up for. I've never even heard of super.com. prior to today.

  

  Business Response

  Date: 05/21/2025

  Hi *******, 

  Thank you for reaching out regarding the Super+ charges on your accounts.
  
  It looks like a Super+ trial membership was activated back in December 2024. Once the trial expired, the membership automatically renewed, which explains the monthly charges appearing on both your old and new cards.
  
  To address this, we have proactively canceled your Super+ membership and processed refunds for the last three months of charges. You should see these refunds reflected in your account within 3-5 business days.
  
  If you have any further questions or need assistance with your account, please dont hesitate to reach out. We're here to help.
  
  Kind Regards, 
  Super.com 

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23357387
  
  I am rejecting this response because: I want a full refund for every cent that you have taken from my bank account without my permission! I never signed up for this scam or any trial and I definitely did not ever give you the information for either of my cards. I still want to know how and where you got my information from because it was not me. I want a full refund of the 45 for the previous card, 45 for my current card and the 1.97 from the 12/16/2024 initial time that my card was ran without my permission.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/23/2025

  Hi *******

  Thank you so much for bring this to our attention we truly value your feedback. We have processed a full refund for all months starting with December. Please know that it will take up to 5-7 business day for it to reflect in your bank 

  If you have any other questions please contact us directly we will be more then happy to assist you.

  Warm Regards

  Super.com 

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation and when I got my confirmation email I clicked the number and it showed canceled. I called their customer service **** and was told yes it was canceled by their system but she didn't know why and to do it again but they had already got paid so I wasn't paying again. So instead of her fixing it they took my money for a hotel that didn't even have a reservation for me. Looks like a common fraudulent way they do business after I researched them. It's shameful and no one should ever do business with this company.. ****** .

  

  Business Response

  Date: 05/22/2025

  Dear ******,

  Thank you for reaching out .We wanted to inform you that we have received a chargeback alert from your bank regarding your recent booking. Because of this, we are currently unable to proceed with any refund on our end until the bank has completed its review and made a final decision.

  Please know that we are absolutely willing to work with you toward a resolution and remain committed to assisting in any way we can. However, until the chargeback process is finalized, our ability to take further action is limited.We appreciate your understanding and patience during this time. If you have any questions or receive updates from your bank, feel free to share them with us so we can continue to support you.
  
  Best regards,

  Super.com

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23356498
  
  I am rejecting this response because my bank isn't doing a chargeback I paid through ****** and they didn't refund. You got the same message from ****** as I did. 

  
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/24/2025

  
  Hi Cheire,
  

  Thanks for getting in touch! We appreciate your patience as we looked into your recent booking issue. We've received a chargeback alert from your bank, and unfortunately, this means our hands are tied until the bank's review is complete.
  

  We're here for you and want to help, but the bank's decision will be final. Once the chargeback process is complete, we'll respect the outcome. We know this isn't the news you were hoping for, and we apologize for any inconvenience.
  

  We appreciate your understanding, and if you have any questions or need help with anything else, feel free to reach out. We're here to support you.
  Best,
  Super.com
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 20 2025 This website changes the date of the booking upon submission with no ability to confirm before submission or modify as required by 508. Clearly the website changes the date upon submission and after two hours of kindly speaking with super.com customer service and chatting on the chat bot. I was left on hold for over 20 minutes three times and nobody ever picked back up. They refused to adjust my reservation back to today which is the date I entered. The website changes the date to two days from now. No way to change it. No confirmation before submitting to check for errors and customer service just kindly leaves you on hold until after you call back a few times and they finally refuse to correct their website error.

  

  Business Response

  Date: 05/23/2025

  Dear ******,

  Thank you so much for sharing your experience with us we at super.com truly appreciate it.

  Regarding your booking B_18693790 at Super 8 By Wyndham Winchester, **, with a check-in date of May 22, 2025. Thank you so much for sharing your experience with us.We understand that you experienced issues with date changes on your booking submission. After reviewing your case, we want to apologize for the inability to modify the dates of your reservation, as it is classified as non-amendable. However, we've confirmed with the hotel general manager, ***, that you have checked in and utilized the reservation.

  If you have any further questions or concerns, please don't hesitate to reach out.

  Best regards,
  Super.com

  
  

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card was recently charged by Super.com. Once on May 12, 2025, for $1.97 and again on May 16, 2025, for $15. I have never visited your website prior to these charges and did not authorize any payments or sign up for any subscriptions. I would like to understand why these charges occurred and am requesting a full refund for both transactions. Thank you.

  

  Business Response

  Date: 05/21/2025

  Hi *******, 

  Thanks for reaching out about the unexpected charges.
  
  It looks like a Super+ trial membership may have been activated, which would explain the charges. Once the trial period ended, the membership transitioned to a paid monthly plan.
  
  To help resolve this, weve gone ahead and canceled the membership and refunded the most recent $15 charge. You should see the refund reflected in your account within 35 business days.
  
  If you have any other questions or need more details, feel free to reach out. We're happy to help.

  Kind Regards, 
  Super.com 

  Customer Answer

  Date: 05/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Maanasa Vollu

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me 80+ dollars for a hotel that wouldn't let me stay. Then they keep trying to charge me 15$ for a membership I never signed up for.

  

  Business Response

  Date: 05/21/2025

  Hi Spencer,

  Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback.

  We’re happy to let you know that your refund has been successfully processed and your membership has been cancelled as requested. If there’s anything else we can assist you with, please don’t hesitate to reach out.

  We're always here to help!

  Warm regards,

  Customer Answer

  Date: 05/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Spencer G***

   

  I still haven't received my refund even though I was told it would be here yesterday.

  

  Business Response

  Date: 05/23/2025

  Hi Spencer,
  Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback.
  We’re happy to let you know that your refund has been successfully processed and your membership has been cancelled as requested. Please a transaction does take up to 5-7 business days if there is still a delay please contact you bank directly.
  

  We're always here to help!
  

  Warm regards,