Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've booked a hotel stay using the third party business super.com. As many other users have already reported it was not made clear that what I was purchasing included a monthly subscription which would be automatically charging my card monthly. I believed I was paying a one time fee for the hotel room. It is not a coincidence that many other users have been surprised by this as I've found reading the BBB claims against super.com and other online forums.
  I would like the two months worth of subscription fees that I've already paid refunded as well as the pending charge for this month cancelled or refunded if it's too late.
  March 31st 2025,
  April 30th 2025, and
  May 31st 2025 (As of May 31st currently pending.)
  Looking up my account associated with my phone number will confirm this.
  I have cancelled my subscription today after researching this issue but would like to confirm it's cancellation and delete my account and any associated information because I will not be utilizing this company again. I have not reached out to Super.com customer service because it is a Saturday which is after their business hours and I was discouraged to attempt it after reading other users poor experiences in requesting refunds.

  

  Business Response

  Date: 06/03/2025

  Hi Nathaniel,
  
  Thank you for sharing your feedback and allowing us the opportunity to address your concerns.
  
  We understand the importance of transparency, and I’d like to offer some clarity regarding your experience with the Super+ membership. The membership is indeed an optional subscription designed to provide additional benefits and savings. According to our records, the sign-up date for your membership was on 2025-03-27.
  
  I'm pleased to inform you that your membership was successfully canceled on 2025-05-31. As a one-time exception, we have processed a full refund for all transactions related to the Super+ membership, totaling $45. The refunded amount should reflect in your original payment method within 3-5 business days, depending on your bank's processing time. The pending charge for May 31st has also been addressed.
  
  Additionally, we are in the process of deleting your account information as requested. Rest assured, your feedback is valuable to us, and we're committed to enhancing our service to better meet our users' expectations.
  If there's anything more you need or any further questions, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Nathaniel K***

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed $552.91USD by Super.com. Booking Number: ********** was canceled and refunded to Super.com $504.74 credit. I do not want Super.com credit.
  
  ********** is the active reservation, that I also paid for via card. It is good, and Super.com promised $48.17 in cashback. I attempted to contact them through their support. The AI chat claimed to have connected me to a live representative. Nobody ever connected.

  

  Business Response

  Date: 06/03/2025

  Hi Heidi,
  
  We appreciate you reaching out and thank you for your patience while we review your situation.
  
  We understand the importance of having clarity over your travel reservations and appreciate you bringing this to our attention. After reviewing your case, we've processed the refund of $504.74 to your original payment method instead of providing Super.com credits. You should see these funds reflected in your account within 3 - 5 business days, depending on your bank's processing time.
  
  Additionally, for your active reservation with Booking Number: **********, the $48.17 cashback you were promised will be handled as per the timeline shared initially.
  
  Your feedback is valuable, and we're continuously working to improve our support experience to ensure seamless communication. Should you have any further questions or need assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it's absurd. I wanted the promised cashback either refunded to my card or sent as a check. 
  
  
  
  Sincerely,
  
  
  
  Heidi K*****

  

  Business Response

  Date: 06/05/2025

  Hi Heidi 

  Thank you so much for coming back to us.

  please note the refund has been issue and will reflect into your bank into the next 3-5 business days

  Warm Regards

  Super.com

  Customer Answer

  Date: 06/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: please specify the dollar amount. 
  
  
  
  Sincerely,
  
  
  
  Heidi K*****

  

  Business Response

  Date: 06/06/2025

  Hi Heidi,
  
  Thank you for reaching out to us with your follow-up concerns. We understand the importance of precise information, and we’re here to provide clarity.
  
  I’m pleased to inform you that a total of $504.74 has been refunded to your original payment method. Please allow 3 to 5 business days for the funds to appear in your account, depending on your bank’s processing time.
  
  We appreciate your patience, and if there's anything else you need or any further questions you have, please don’t hesitate to contact us. We’re here to help.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon entering the hotel room the room was dirty and moldy. We were unable to stay in the hotel. The hotel said as long as the company contacted them they were willing to refund us the whole amount. Super.com was unwilling to help. All we want is the money back as this was out of our control

  

  Business Response

  Date: 06/03/2025

  Hi *********,
  
  Thank you for reaching out and sharing your experience with us. We greatly appreciate your patience and the opportunity to address this situation for you.
  
  We understand how important it is for accommodations to meet your expectations, and we recognize the challenges you faced with the condition of your hotel room. Your feedback is invaluable, and we have taken steps to ensure your concern is addressed promptly.
  After reviewing your case and speaking directly with the hotel, we've successfully secured a free-of-charge cancellation for both bookings. A refund has been processed, and the funds should reflect in your original payment method within the next 3-5 business days.
  
  Your satisfaction remains our priority, and we're committed to ensuring a positive experience moving forward. If there's anything else we can assist with, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com charged my debit card. On March 24, 2025, for $1.97, on March 31, 2025, for $15, April and May 15 the same. $45 total those three months. I had never visited your website before these charges and did not authorize any payment or subscribe. I would like to know why these charges occurred and I request a full refund.

  

  Business Response

  Date: 06/03/2025

  Hi Boris,
  
  We appreciate the opportunity to address your concerns and clarify the situation.
  
  The Super+ membership is designed as an optional subscription, providing exclusive benefits and savings to those who opt in. We understand the importance of transparency, and our process requires explicit confirmation before any membership charges are made.
  Having reviewed your account and the unauthorized charges you mentioned, we're pleased to inform you that as a one-time exception, we have processed a full refund for all charges related to the Super+ membership. A total of $46.97 has been refunded to your original payment method. Please allow a few business days for this to reflect in your account, depending on your bank's processing time.
  
  Your satisfaction is important to us, and we are committed to ensuring a positive experience. If there’s anything else we can assist you with or if you have any further questions, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  
  
  He revisado la respuesta dada por la empresa en referencia aquejaID ********, y considero que esta resolución me satisface.
  
  
  
  Atentamente,
  
  
  
  Boris R*********

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern This letter is being sent by ****** C Speed ** and ******* A Speed to both companies to inform them of actions being taken due to non compliance of reservation refund done in error online May 7th 2025 On May 7th 2025 at 12:30am I was looking to book a Hotel to travel with my son for Mothers Day I had to go to the site and register in order to book the Hotel, since my son wanted to pay for it I wanted him to supply his card information so he could go to bed he worked a late hour and didnt get off until 11:45pm My son suffers from Autism but is highly functional yet he is still disabled. He entered his card information though I had not completed the original reservation ****** hit something and it went through as a purchase and I immediately called Risen inn of **************** to inform them of the error I was instructed to contact the Hotel later that morning because no one was there at that time to handle the situation. I called back and spoke to a Manager in reservations she saw the transaction and My confirmation and stated she would contact the Third Party and honored my full refund and I also contacted the third party to inform them myself of the mishap during the reservation process and even suggested if they were not going to refund my Sons account I would have to take the 7 hour drive and just kept the reservation but they assured me of a refund as well and it was a hurricane watch and thunderstorm that whole weekend in ******* ******* The young lady from ***** inn had assured me I would receive my refund within 7 to 10 business days and not to worry so we booked another hotel in ********** Tn only 4 hours away and we booked that reservation on May 9th 2025 After May 12th and I saw no refund I contacted the hotel and Super.com I was told that the hotel needed to send me an email confirmation that they honored the refund and that then they would send me my refund I then contacted the hotel only for them to acknowledge that they did approve the refund and submitted to super.com and that they dont send that information to third party customers because they dont have the consumers card information they reversed the payment and sent it back to third party okaying the full refund So at this point I am being tossed back and forth for a refund of over $172.00 I am requesting once again in writing for my refund of a transaction that was done in error by a disabled young man and I myself a handicapped retired Police Officer shield # ***** Tax #****** and his Mother and legal guardian to please have my payment refunded ASAP or I will be forced to file a complaint with BBB And petition not just for the refund but for punitive damages due to late charges for a **** ****** was expecting to pay with the funds that was held up during the refund process but the mental duress he suffered and the uncontrollable stemming he experienced due to the injustice and the blatant disregard towards his funds I am not here to debate but to find a resolution into this unfortunate situation these reasons are why America is exploding with class action lawsuits because things are being done to violate our rights as consumers if I had not immediately called to inform the hotel and third party of the mishap or waited a few days I might somewhat understand the negligence but I acted immediately after the transaction was made and brought it to both parties on the same day as the transaction was made and was assured that a full refund would be given yet still nothing?

  

  Business Response

  Date: 05/31/2025

  Dear ****** and ******* Speed,
  
  Thank you for reaching out and sharing the details of your situation. We truly understand the importance of resolving this matter, especially given the circumstances you described.
  
  After carefully reviewing your case, we want to assure you that a refund has been processed for the amount of $172.53 for the accidental booking. This refund has been issued to the original payment method used during the transaction.
  
  We appreciate your proactive effort in contacting both the hotel and Super.com promptly after the transaction occurred. Your diligence helps us ensure that situations like this are addressed effectively.
  
  If you have any further questions or need assistance, please feel free to contact us at any time. Were here to support you and ensure a satisfactory resolution.
  
  Thank you for your patience and understanding.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28th, I was searching for hotels on ****** for an event we will be traveling to in ****. Super.com came up with all the other 3rd party booking sights and was the best price. (not by much). It showed you would save an additional $13.44 by being a member (many of the 3rd party sites offer additional discounts for members, so I didn't think anything of it.) I chose "Book now" on the price that was under "member price". I entered my information as you normally would on a booking site. However it didn't have me enter anything special or unique for creating a member account. "no passwords, etc." On the checkout page, it showed the full amount for the hotel (not the member price), but then below the total showed a "Cashback" price of $13.44. Also when you try to do a screenshot, it blanks out ALL pricing information, but leaves all your personal info and CC info there and available. I realized the "cashback" amount was the difference for being a member). After checking out, it charged the full amount (not member price), but then had me click on multiple links to try and get the Cashback. It finally took me to a page that I had to sign up for 5 different "App Games" and play them for a certain amount of time and "win" my "cashback". Each of these wanted me to enter my personal information separately and sign up with them. Once I realized this, I did an internet search to see if Super.com was legit. It turns out multiple people commented that after booking something on their site they were charged $15/month for the membership.I then went back to my account page that I thankfully still had opened and finally found my account details. Sure enough it said that in 5 days I would be charged $15 for my membership. So not only did I NOT get the $14 deal for being a member as advertised, but I would also be charged monthly. NO where did I agree to, or even know there was a monthly fee. This company is deceiving people and scamming.

  

  Business Response

  Date: 05/31/2025

  Hi *****,
  
  Thank you for reaching out and sharing your experience with us. We understand how important clarity is when booking online, and we appreciate you bringing this to our attention.
  
  The Super+ Membership is designed to offer additional savings and benefits, such as cash back on hotel bookings, which can enhance your booking experience. When you select a "member price," the full amount is initially charged, with the cash-back difference credited to your account once your membership is active.
  
  After reviewing your account, I can confirm that there was a pending credit amount of $13.44, which was part of the Super+ membership benefits. However, since the membership was canceled, the credits will not be redeemable moving forward. We want to ensure you have a clear understanding of our membership offerings, and your feedback helps us in delivering a better experience to all users.
  
  If there's anything else you would like to discuss or if there are any other questions, please feel free to reach out. We're here to assist you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to unresolved issues, broken promises, and unprofessional conduct by Super.com regarding a hotel reservation.I originally booked a room with free cancellation and breakfast, but it was sold out. I was then offered an alternative room, which Super.com claimed had the same features. I proceeded based on thatbut the new room was non-refundable and had no breakfast. Date (3/16/2025)I contacted Super.com and was placed on hold for over 30 minutes. I was told I would get a callback from a manager within 10 minutes. That never happened. After 12 hours, I followed up and eventually spoke to a manager who offered two options: a full refund with compensation or complimentary breakfast plus additional compensation. I chose the second option.After several days with no update, I called again. After nearly 30 minutes on the phone, I was told the breakfast would be handled and that I had already been compensated 20% for the earlier issues. I was assured everything was resolved.However, on May 13, 2025, I was told via email that breakfast could not be added due to a technical issue and that I should pay at the hotel and submit the receipt for reimbursement. Given my experience, I requested reimbursement in advance and sent my ****** details on May 15, then followed up again on May 20. Ive received no response.When I contacted support, they couldnt locate their own email and told me to speak with a manageragain unavailable. I was promised another callback within 48 hours. It never ******* total, Ive spent hours following up, received contradictory responses, and had to fix Super.com's mistakes myself.Resolution requested:$105 CAD reimbursement for breakfast as promised by Super.com Additional compensation for stress and wasted time for the new issues. A formal apology by the CEO on his inkedin This reflects a major failure in customer service and accountability. Im requesting BBB assistance to resolve this matter.Sincerely,

  

  Business Response

  Date: 06/04/2025

  Hi Moath 

  Thank you for reaching out and sharing the detailed account of your experience with us. I am truly sorry for the inconvenience and frustration you've encountered regarding your hotel reservation and the subsequent issues.
  First and foremost, I apologize for the oversight and miscommunications that have occurred during this process. We are committed to addressing your concerns and ensuring that your experience is resolved appropriately.
  

  Regarding your reservation, its clear there was a misunderstanding and a series of unmet expectations based on the room's features and the follow-up service. We understand the need to address this matter swiftly and fairly.
  In response to your request, I am pleased to inform you that we have processed an amount of $45 to your ****** account as part of the reimbursement, in accordance with the breakfast compensation initially promised.
  Furthermore, we will offer additional compensation for the inconvenience caused and the time spent resolving these issues.
  

  While a formal apology has been requested from senior management, please know that your feedback has been escalated to ensure awareness and measures for accountability.
  

  Your experience matters greatly to us, and I appreciate your patience as we work to make this right. Please let me know if there are any other concerns you'd like to address or if there's anything else we can do to support you.
  

  Thank you for your understanding, and we aim to resolve this satisfactorily.
  

  Warm regards,
  Super.com
  .
  
  

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23395786
  
  I am rejecting this response because:
  I do not accept the proposed resolution. I request that the compensation for the breakfast be paid in advance. I have lost trust in Super.com and am not willing to pay upfront, only to face further difficulties in following upas has happened in the past. Based on my experience, I am certain that recovering the cost of the breakfast will be challenging if it is not settled beforehand. Therefore, I respectfully request that the cost of the two-day breakfastCAD 105be transferred to my ****** account in advance.

  
  Furthermore, I would like to point out that the previously promised compensation of CAD ********************************* my ****** account.

  
  Regarding the apology, I request a written message signed by the CEO of Super.com, formally acknowledging and apologizing for the difficulties I experienced. The message should also express appreciation for bringing these serious service issues to the attention of the CEO, his team, and the company as a whole.

  
  Sincerely,
  

  
  

  

  Business Response

  Date: 06/06/2025

  Hi Moath,
  
  Thank you again for your detailed follow-up. Weve taken the time to carefully review the full history of your reservation, the expectations set, and the steps taken by our team to address your concerns.

  While we recognize this experience did not meet your expectations, we want to clarify that compensation has already been issued in the amount of CAD $45 in accordance with the breakfast reimbursement initially discussed. We understand you are requesting an additional pre-paid amount of CAD $105. However, we are not able to issue further reimbursement beyond what has already been processed and aligned with the terms of our resolution.
  
  With respect to your request for a written apology from our CEO, we appreciate your feedback and the seriousness with which youve raised your concerns. Your comments have been formally escalated and noted internally for further improvement across our service teams. While we do not issue individual executive statements for customer service cases, we stand by our commitment to service accountability and have taken internal steps to ensure your feedback informs future standards.
  
  This matter is now considered resolved from our side, and we appreciate your understanding.

  Warm regards,
  Super.com

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23395786
  
  I am rejecting this response because:

  They didn't fulfill their breakfast coverage promise. 

  They Keep giving me hard time. I request a full payment in advance for the breakfast or add it to my reservation and fix the technical issue. 

  
  Sincerely,
  
  Moath Bi

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com supposedly booked a hotel reservation for me and prepaid for said reservation. The hotel address they gave me was to a permanently closed hotel site. When I called thw actual ************** in ***************, ***** they had no reservation under my name!

  

  Business Response

  Date: 06/03/2025

  Hi *******,
  
  We appreciate you bringing this matter to our attention and thank you for entrusting us with your travel plans.
  
  We completely understand the importance of having a seamless booking experience, and we acknowledge the concerns you've raised regarding your recent hotel reservation. After reviewing your case, we took immediate steps to resolve the situation.
  By speaking directly with the hotel, we have successfully secured a refund for your reservation. The refund has already been processed and should be available in your account within 3-5 business days.
  
  Your experience is very important to us, and we're committed to ensuring you receive the value you deserve. If there's anything else you need or if you have any further questions, please do not hesitate to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for trip insurance to ensure that I would be refunded should I need to cancel. Immediately, an emergency came up. There was no number to call, the chat service was AI, and the refund was denied due to their claiming that I did not provide proof of emergency. I called the hotel and found they never actually booked it. But they claimed they canceled it. I called a different hotel and it was booked and paid for.

  

  Business Response

  Date: 06/06/2025

  Hi *******,
  
  Thank you for reaching out to us and sharing your recent experience. We understand how important it is for your travel plans to be flexible, especially in unforeseen situations, and were here to support you.
  
  Please rest assured that we are actively reviewing your case to get to the bottom of the confusion regarding your booking and insurance claim. As soon as we have more information, we will contact you with a resolution.
  
  Our goal is to provide clarity and assistance as quickly as possible. Your satisfaction remains our top priority, and we appreciate your patience and understanding during this process.
  
  Thank you for giving us the opportunity to address this matter. If you have any more details youd like to share, or if theres anything else we can do for you, please feel free to get in touch.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23395542
  
  I am rejecting this response because:
  

  After their review, they did not feel my homelessness was urgent enough to issue a full refund so that I may book another room. They instead offered less than half back which would not cover all the days left I'm spending in my car. $650/$1450

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/06/2025

  Hi *******,
  
  Thank you for reaching out and sharing your situation with us. We fully understand the urgency of your circumstances and the need for a resolution.
  
  Following extensive discussions with both the hotel and our travel partner, we have explored options for your booking. Were here to support you as best as we can.
  
  If you have any documentation or statement from the hotel that can support your case for a refund, please share it with us. With this information, we can work to renegotiate on your behalf and revisit the situation.
  
  We are committed to assisting you and appreciate your patience and understanding. Please feel free to reach out if you have any other questions or need further assistance.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23395542
  
  I am rejecting this response because:
  

  There is unfortunately no written communication. I spoke with them over the phone. I have reached out to corporate, but there is no response from Red Roof Inn

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/09/2025

  Hi *******,
  
  We appreciate you reaching out again regarding your situation. Your efforts in contacting the hotel and corporate are noted, and we understand how vital it is for you to resolve this matter.
  
  For us to effectively advocate on your behalf and revisit the possibility of a refund, having written documentation or any type of statement from the hotel would be crucial. This documentation allows us to present your case more convincingly with our travel partners and the hotel itself.
  
  Were committed to supporting you throughout this process, and were here to assist in any way possible. If youre able to obtain any written confirmation, whether its via email or another method, please send it our way. It will greatly enhance our ability to address your case efficiently.
  
  Thank you for your patience and understanding. Were eager to assist further and ensure you're provided with the support you need.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23395542
  
  I am rejecting this response because:
  I have attached what little communication proof I have. The hotel refuses to write anything down, claiming they can't admit anything on paper and will only talk to Super in person or via phone. I provided you this information and was told Super refused to call Red Roof Inn via email. 
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super *Super + Charged my business credit card $15 on 4/16/25. I have tried contacting the phone number on my statement and have not been able to get an answer/resolution. I have never used this company for anything. I do not book hotels/flights/ or any other services through them. I need to be sure that they cancel any further charges and refund the charge they already completed on my card. I never authorized or provided any payments information to this company.

  

  Business Response

  Date: 06/04/2025

  Hi Cynthia,
  

  Thank you for reaching out to us regarding the $15 charge on your business credit card dated 4/16/25. We understand your concern, especially as you have not interacted with Super.com for bookings or services, and we're here to assist you in resolving this matter promptly.
  

  We have canceled the membership associated with this charge to ensure no further transactions occur. Additionally, we have processed a refund for the $15 charge, which you should see reflected back in your account within the next 3-5 business days.

  To assist us in ensuring no additional charges occur, could you please provide any details or screenshots of the transaction? This will help us verify the charge and prevent any future occurrences.
  

  Your satisfaction and security are important to us, and we appreciate your patience and understanding as we work through resolving this issue. Please feel free to reach out directly if you have any further questions or need additional assistance.
  

  Warm regards,
  Super.com Support
  

  
  

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me when my refund reflects on my account. 
  
  
  Sincerely,
  
  
  
  Cynthia A******

  Customer Answer

  Date: 07/02/2025

  Complaint ********* Good afternoon, I received a response to my complaint for the above referenced complaint number. The company stated in their response that they would refund the charge and cancel any future charges. I did not receive the refund and have another charge to my credit card for $15 from 5/19/25. Please advise what is the next step in having this issue rectified. Thank you for your time and assistance, ******* *******

  Sent from ******* ******* (**********************************)

  
  

  

  Business Response

  Date: 07/04/2025

  Hi *******,
  
  Thank you for reaching out to us once again and for your patience as we work to resolve this matter.
  
  We understand the importance of addressing your concerns promptly and have thoroughly reviewed your case. After locating your details, we have successfully canceled your membership and processed the refund of $15. Please allow 3 to 5 business days for the funds to reflect in your account.
  
  We appreciate your understanding and assure you that we are committed to ensuring a smooth resolution. If there is anything else you need or further questions arise, please dont hesitate to reach out.
  
  Warm regards,
  Super.com Team