Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation with super.com in order to save some money and have somewhere to sleep for the night but nowhere did it mention that there were no room available on the night I was making the reservation and after I had already paid did I see that the check in time was 3:00 pm on the night I made the reservation. I arrived at the hotel and was given all of the information in order to get a refund and the hotel and the website they gave me told me that I could get my refund. All super.com had to do was contact ************* in order for ************* to issue my refund. Super.com didn't need to do any issuing because it would have all been done by ************* but instead the agent I got connected to was lying and telling me it was hotel policy that I couldn't get a refund when it indeed was not hotel policy because the hotel said I could get my refund.

  

  Business Response

  Date: 06/23/2025

  Hi Medjine,
  

  Thank you for reaching out and sharing your experience with us. We understand the frustration of arriving at a hotel with no available rooms, especially after you had already made a reservation through our platform.
  To further clarify the situation, we contacted and spoke with ****** from the hotel, who informed us that the guest's reservation was marked as a no-show. This information suggests there might have been a misunderstanding initially.
  

  While our system usually aligns with hotel and partner policies, we understand that there was an expectation for potential refunds based on your initial interactions with the hotel staff. Our goal is to always ensure our customers have a clear and seamless experience.

  We are committed to making this right for you and ensuring clear lines of communication in the future. Thank you for your patience, and if there's anything more we can do to assist, please feel free to reach out.
  

  Warm regards,
  Super.com Support
  

  Customer Answer

  Date: 06/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I spent the entire time I was supposed to be sleeping that night trying to resolve the issue and super.com wasn't working with me at all. Whoever I talked to that night kept repeating that you don't actually reach out to the hotel so there was nothing you could do but now you're saying you reached out to the hotel and it was a no show? I was at the hotel for hours after the issue and super.com wasn't helping me at all. They just kept repeating the "hotel policy" and saying that they weren't going to get in contact with the hotel 
  
  
  
  Sincerely,
  
  
  
  Medjine J*** ****

  

  Business Response

  Date: 06/26/2025

  HI Medjine

  Thank you for bringing this to our attention,
  

  To clarify the situation, Super.com facilitates bookings, but as the booking was directly with the hotel, we need to adhere to their policies, including any decisions related to no-shows. We have communicated this and require appropriate documentation from the hotel to proceed further. The decision regarding your booking was made by the hotel, and as a third party, we must follow their guidelines.
  

  If you have any additional documentation from the hotel, or if you would like further assistance, we encourage you to contact our support team via our app.
  

  We appreciate your understanding and thank you for the opportunity to address your concerns.
  

  Warm regards

  Super.com

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I booked a hotel through Super.com, I thought I was getting a certain rate based on what they gave as a "member price." It was advertised as though you could pay an initial price and then get immediate cashback. However, after I signed up for the membership and completed the booking, it became apparent that there was no way to get the cashback without completing a second booking. I believe that this is false advertising since there was no indication before the purchase that a second booking would be required to get the cashback.

  

  Business Response

  Date: 06/20/2025

  Hi *****,
  

  Thank you for reaching out and sharing your feedback with us. We understand your concerns about the member pricing and the cashback process, and were here to provide clarification.
  

  Our Super+ Membership is designed to offer cashback benefits on completed bookings. When you choose the "member price," the amount of cashback you earn is credited to your account after the completion of your stay. This means that once you have checked out from your hotel booking, the cashback will be available and can be applied to future bookings, rather than being an immediate discount on the initial booking.
  

  We strive to ensure that our offers and terms are clear, and I apologize if this wasn't communicated effectively during your booking process. Your feedback is invaluable as we work to improve our communication and transparency.
  

  If there's anything more we can do to assist or if you have further questions, please feel free to contact our customer support team. We're here to ensure your experience with Super.com is a positive one.
  

  Thank you for your understanding and trust.
  

  Warm regards,
  Super.com Team
  

  
  

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23494774
  
  I am rejecting this response because: If I the advertising indicated that the "member price" was not the actual price, but rather a discount on a future booking, I would have booked directly with the hotel instead of with super.com.  Please provide with me with a refund of the amount promised as cashback.  Thank you!
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/28/2025

  Hi *****,
  
  Thanks for getting back to us.
  
  We understand you're looking for a refund of the cashback amount as a direct payment. As we mentioned earlier, our Super+ Membership is designed to offer cashback benefits on completed bookings, which can be used towards future bookings.
  
  The $14.87 cashback you've earned will be credited to your account after your stay, and you can use it towards your next booking. We've confirmed that the credits are pending in your account, and you'll be able to apply them to a future stay.
  
  We hope this clears things up, and we're here if you have any more questions.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was booking a hotel in Malone, NY, when the site I used (Super.com) booked me the wrong hotel for ~135 dollars, when contacting them via there chat service for 2 hours we deliberated and came to an agreement saying I would be refunded for the amount of ~135 dollars. Within 3-5 days and I have yet to here anything from them whatsoever and this occurred Saturday June 13th and no email on the process no nothing and in a financial struggle I am, 135 dollars is a necessity for me

  

  Business Response

  Date: 06/23/2025

  Hi Michael,
  

  Thank you for reaching out regarding your recent booking experience with Super.com. I understand the importance of receiving clarity on your refund of approximately $135, especially considering your current financial situation.
  

  The hotel has indicated that the booking cannot be canceled without a penalty. As a result, the reservation is subject to the applicable conditions as per the policy. We're here to support you, and although we endeavored to achieve your desired outcome in this situation, certain limitations exist.
  

  To ensure you have all the information you need, please provide your booking reference number or any additional details. We'll continue to assist you and explore any available options.
  

  Thank you for your understanding and patience during this process. We appreciate the opportunity to support you further.
  

  Warm regards,
  Super.com
  

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  charged on 06/19/2025 $15.00 charged on my card I do not have a subscription to Super.com or Super +

  

  Business Response

  Date: 06/27/2025

  Dear Amelya

  Thank you for bringing this to our attention, ****** ***.

  We understand that you've noticed a charge on your card dated 06/19/2025 for $15.00 and have indicated not subscribing to Super.com or Super+. To resolve this promptly, our headquarters has attempted to reach out to you multiple times to clarify and assist further.

  Please contact us directly via our direct support channel at ****************** We appreciate the opportunity to ensure this matter is handled to your satisfaction.

  Warm regards 

  Monray

  Customer Answer

  Date: 07/31/2025

  Its been a month, and I still am having this taken out of my account. Said they would call me still waiting on that. 

  
  

  

  Business Response

  Date: 08/01/2025

  Dear Amelya,
  
  Thank you for your patience and for reaching out to us again. We truly appreciate your persistence in ensuring this matter is resolved.
  
  I want to let you know that we have escalated your case for thorough review. I'm pleased to inform you that the Super+ membership has been cancelled to prevent any further charges. Additionally, we have processed a refund of $15 to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  Were committed to ensuring your experience with us is as smooth and positive as possible. If you have any further questions or need additional assistance, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter noticed a recurring bill on my ****** credit of $15 that started in February and continued until June 15th; I was charged a late fee and tax which brought the total up to $109.05! She called the company and canceled the subscription that I never signed up for and was told as a consolation that I have an available credit of $6!

  

  Business Response

  Date: 06/20/2025

  Hi *****, 

  Thanks for reaching out to us, we appreciate the opportunity to clarify what happened and make sure everything is clear moving forward.
  
  After reviewing the account, we see that a Super+ membership began back in February when a hotel was booked through Super.com. At that time, the Super+ free trial was selected, which helped secure the lowest available rate for the stay. Once the trial period ended, the membership continued as a monthly subscription, which explains the charges that followed.
  
  Super+ members receive exclusive discounted rates, access to travel credits, and additional perks. In your case, there are still unused credits available, which can be applied toward future bookings.
  
  While Super+ is a non-refundable membership as outlined in the terms, we recognize this may not have been intended. As a courtesy, weve refunded the most recent charge of $15, along with two additional months. The membership has also been canceled, so you wont see any further charges.
  
  We hope this clears things up, and were glad we could help bring this to a resolution. If theres anything else you need, feel free to reach outwere always here to help!
  
  Kind Regards, 
  Super.com 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a monthly deduction on my credit card for $15 every month on the 16th, starting in February (following a $1.97 deduction which I assume was to check my credit card for validity). I do not know what this is for and I have not signed any membership agreement. In February I was looking for travel accommodation and suspect that somehow this company got hold of my details through a provisional booking. I have never used their services and seek a refund as soon as possible.

  

  Business Response

  Date: 06/27/2025

  Dear Louis

  Thank you for bringing this to our attention, Louis. We understand that you've noticed a monthly deduction of $15 from your credit card starting in February, following a $1.97 charge, and that you are uncertain about the membership agreement related to these deductions.
  

  To clarify, any charges related to memberships require explicit confirmation during the checkout process and are not automatically added without consent. It's possible that there was an inadvertent sign-up during your provisional booking for travel accommodations.
  

  Our headquarters has attempted to reach out to you multiple times to assist in resolving this matter. Please contact us directly at ***************** for tailored assistance. We are committed to ensuring your satisfaction and addressing your situation comprehensively.

  Warms Regards

  Super.com

  Customer Answer

  Date: 06/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am not seeing any attempt to reach out to me via email or anywhere else. I simply want a refund like you have done for so many other complaints of the same nature on BBB, and I do not want any further deductions. I have not used these services and have not signed any membership agreements. Please refund me and stop charging my card.
  
  
  
  Sincerely,
  
  
  
  Louis B*****

  

  Business Response

  Date: 07/02/2025

  Hi Louis,
  
  Thank you for following up and sharing your concerns with us. We are eager to assist in resolving this matter for you as promptly as possible.
  
  We’ve escalated your case and our support team has tried reaching out to you via phone, but the call went to voicemail. Additionally, we have also attempted to contact you via email to ensure we’re addressing your concern comprehensively.
  
  To move forward and help us locate your account details, we kindly request you to provide the card details or account information from which the charges are being debited. This information will enable us to swiftly identify the membership details and work towards a resolution, including refunding any charges made inadvertently.
  
  We are committed to sorting this out and ensuring your experience with us is satisfactory. Please get back to us at your earliest convenience with the requested details.
  
  Thank you for your cooperation and understanding.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have responded via email and advised it's best to contact me by email. I have sent an alternative email address and offered to provide the last 4 digits of the card you are charging. I'm still awaiting a response.
  
  
  
  Sincerely,
  
  
  
  Louis B*****

  

  Business Response

  Date: 07/11/2025

  Dear Louis,
  
  Thank you for your follow-up email and for providing an alternative email address, as well as offering the last 4 digits of your card to assist with resolving your inquiry.
  
  For security reasons, we're unable to confirm card details via email. However, our support team has attempted to reach you by phone to handle this matter securely. To assist us in ensuring a swift resolution, we kindly ask you to provide a contactable phone number. This will enable us to discuss the necessary card details related to the Super+ membership and address any concerns you may have.
  
  We truly value your patience and cooperation, and we're committed to resolving this for you. If there's anything else we can do to assist or if you require additional help, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and subsequent to this response from the business, I received resolution from their corporate division without any further action required on my side.

  This matter is now resolved.
  
  
  Thank you,
  
  
  
  Louis B*****

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super has once again scammed me. A hotel didn’t allow my 5 different credit cards for a deposit. Super never mentioned anything on the booking or invoice. The hotel said they would cancel but it’d be supers responsibility and they would need to call. Super has now just been ignoring me & also is not allowing me to use travel credit that I earned with a paid membership. They promote false advertising because I get cheaper bookings when signed out and in a new account. I have proof of all of this and it’s very concerning

  Customer Answer

  Date: 06/20/2025

  ****** 

  

  Business Response

  Date: 06/22/2025

  Hi Ahmed,
  

  Thank you for reaching out and sharing your experience with us. We truly appreciate your patience and want to address your concerns regarding the recent booking.
  

  We understand the frustration of facing challenges during check-in with the hotel. It's important to note that a security deposit is required upon check-in, and this detail was included in your invoice. We apologize if this information wasn't prominently highlighted or clear during your booking process.
  

  As for the travel credit and pricing differences, we want to assure you that we are looking into this and will work to rectify any issues concerning your membership benefits. We understand how significant it is for you to have confidence in our service.

  Please feel free to contact our customer support team with any further questions or concerns, and we’re here to ensure your satisfaction.
  

  Thank you for your understanding and patience.
  

  Warm regards,
  Super.com Team
  

  
  

  Customer Answer

  Date: 06/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I’ve reached out to your team with over 5 calls and 8 emails and they have closed the email threads and I haven’t heard any back any response outside of here. Secondly I went along with what the invoice said and was still rejected by the hotel so I followed policy and still haven’t received my refund. It’s going 30 days and no one has said anything 
  
  
  
  Sincerely,
  
  
  
  Ahmed ******

  

  Business Response

  Date: 06/24/2025

  Hi Ahmed,
  

  We've reviewed your case and confirmed that we canceled your booking on June 10, 2025. The refund should have been processed back to your account.
  

  If you haven't seen the refund yet, please contact your bank to check on the status and ensure that they're processing the transaction correctly.
  

  Regarding your travel credit, we'll look into why you're unable to use it and work to resolve the issue.
  

  We're here to help and want to ensure that your experience with Super.com is positive moving forward.

  Warm regards,
  Super.com
  

  Customer Answer

  Date: 06/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have a booking on 6/2 that was never resolved. I’m owed a refund according to policy 
  
  Sincerely,
  
  
  
  Ahmed ******

  

  Business Response

  Date: 06/30/2025

  Hi Ahmed,
  
  Thank you for following up with us regarding your booking. We’ve successfully located the booking you mentioned, ********** at the **** *** ** ******* ***** ****.
  
  We want you to know that we have escalated this case to ensure it gets the attention it needs so we can resolve this matter promptly.
  
  We truly appreciate your patience and understanding while we work towards a solution. Rest assured, our team is prioritizing your case, and we will provide you with a follow-up email as soon as we have a resolution in place.
  
  If you have any further questions or need additional information in the meantime, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  That is the wrong booking!!! that was my replacement booking because the first hotel rejected me. It’s notated on my account as customer service has put in numerous notes about this issue. The booking is for the ******* ****** Confirmation Number: **********, I was rejected because of my credit card brands weren’t to the managers liking
  

  
  
  Sincerely,
  
  
  
  Ahmed ******

  

  Business Response

  Date: 07/03/2025

  Hi Ahmed, 

  Thank you for providing us with clarity and for your patience during this time.

  We've thoroughly reviewed your concerns with our travel partner. Despite our best efforts, our negotiations with ******* ****** ****** ******* regarding a refund for your reservation (Confirmation number **********) have been unsuccessful. Unfortunately, the hotel has not approved a refund for the reservation.

  We understand that this isn't the outcome you were hoping for, and we want to assure you that we have communicated the seriousness of your concerns to the hotel management and have strongly advocated on your behalf.

  If you're able to obtain written documentation from the hotel approving a refund, please share it with us, and we can reopen the case to pursue the matter further. We aim to provide valuable services and are here to assist you.

  Warm regards, 

  Super.com Team

  Customer Answer

  Date: 07/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I made this booking with  Super Travel. According to company policy and state law which is above your policy I’m entitled to a full refund as the booking was never honored. Super customer service promised me a refund over the phone numerous times. Keep in mind I had all the necessary credit cards to check in and was still rejected. If this isn’t handled I will recover my travel costs, false advertising, time wasted etc via legal methods
  
  
  
  Sincerely,
  
  
  
  Ahmed ******

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You keep trying to take money out of my cash app account and I have no idea why yall are trying to because I have no idea who you are.

  

  Business Response

  Date: 06/20/2025

  Hi ******, 

  Thanks for reaching out. We found a Super+ trial membership linked to your phone number that began a little over a month ago.
  
  After the trial ended, the full Super+ membership would have started and charges could have been applied, but we see that none of these charges went through either. To prevent any further confusion or attempted charges, we have now cancelled the membership linked to your account.
  
  If you have any questions or need additional support, please feel free to reach out. Were here to help!
  
  Best regards,
  The Super.com Team

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont even know who this company is but they keep trying to charge my credit card. The credit card company sent me notifications that they have stopped them from the attempt..

  

  Business Response

  Date: 06/20/2025

  Hi Amilcar ,

  Thank you for reaching out to us. We're writing to confirm that your membership with Super.com has been successfully canceled as per your request.

  Please rest assured that any future charges associated with the membership will no longer occur. If you have any questions regarding your account or need further assistance, feel free to reach out to our customer support team.
  

  We appreciate your time and consideration, and we hope to serve you again in the future.
  

  Warm regards,
  Super.com Team
  

  
  

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23491156
  
  I am rejecting this response because:
  
  super.com keeps attempting to charge my car. As shown in the pic , last attempt it was four hours ago . And I dont remember signing any membership with them and I dont even know, who they Are!
  Sincerely,
  
  ******* Antonio *********

  

  Business Response

  Date: 06/22/2025

  Hi Timothy 
  
  Thanks for reaching out to us. Your Super+ membership has been successfully cancelled.
  
  We know things didnt go as smoothly as we hoped. Weve received your feedback, and our Customer Success team is currently looking into the issue. Your insights really help us improve, and were on it to make things better.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a hotel room for a total of ***** Got to the hotel and there was no record of my reservation so the girl at best Western called super.com and after about 90 minutes I was told that the hotel could rent me a room for 95 plus fees on top of the 70 that super.com stole from me so I drove home so a long day driving to get ripped off by a bad company I've talked to two people there and they said they would call back in 5 to 10 minutes, it's not going to happen and I'm not well off so can't afford to be ripped off thank you.

  

  Business Response

  Date: 06/20/2025

  Dear ****,

  Thank you for reaching out and sharing your experience with us. I understand how frustrating and disappointing it must have been to arrive at the hotel and find no record of your reservation. We are here to help you resolve this issue.
  

  I want to let you know that the booking was canceled, and we have initiated a refund process for the amount you paid. You can expect the refund to reflect in your account within the next 3-5 business days, depending on your bank's processing timeline.
  

  I apologize for any inconvenience this situation has caused, and I assure you that we're committed to ensuring your satisfaction. If theres anything else we can do to assist you, please feel free to contact our customer support team.
  

  We appreciate your patience and understanding, and were dedicated to making this right for you.
  

  Warm regards,
  Super.com Team