Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24th I ordered pizza online from a store in Williamsburg while I was out of town. There was a partnership of sorts after my purchase for a company called "super.com" it offered a 20 dollar rebate from my purchase. I went to the link. Filled out my information and was charged $1.97 for something I was unaware I was signing up for. The only things I didn't read were the fine print and agreements but I was still unaware I was going to be paying anything, I was under the impression that it was all for a rebate.
  Today on June 28th I was hit with a pending charge for 10 dollars to continue my membership for God knows what type of service they offer. I continued to cancel my membership and seek out help as to why I had a pending charge in the first place. I was connected to a help chat where an employee didn't even wait for me to explain my problem and offered to cancel my membership and give me a complimentary 15 dollars "refund" to my account and left the chat before I was able to type a single message. i check my bank and they took 15 dollars out and put 15 dollars back in.
  Everything down to cancelling my membership was very confusing and strongly misleading. At one point I had to go through and check boxes on all the "perks" I would miss out on before the confirm cancellation button would light up and be clickable.
  This website targets vulnerable people in a tourist area and caused me a lot of headache. I think they should be shut down. Thanks

  

  Business Response

  Date: 06/30/2025

  Hi Ian,
  
  Thank you for reaching out and sharing your experience. We appreciate the opportunity to clarify the situation and provide assistance.
  
  The Super+ membership is designed to offer valuable perks, such as cashback rewards and exclusive discounts, and is entirely optional. Activation of this membership requires the customer's consent during the sign-up process to ensure transparency and voluntary participation.
  
  I want to confirm that your membership has been successfully canceled, and we've processed a refund of $16.97 to your original payment method. You can expect to see this refund reflected in your account within the next 3-5 business days, depending on your bank's processing timeline.
  
  We're here to ensure a seamless experience, and if you have any additional questions or need further assistance, don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Ian B*****

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of this company, or bought anything from them or signed up for anything and they have charged me $15 a month for 5 months. I have no idea how they got my card number.

  

  Business Response

  Date: 07/02/2025

  Hi Christopher,
  
  Thank you for bringing this to our attention. We understand how important it is to have clarity over your account and any transactions associated with it.
  
  The Super+ membership is an optional service that requires customer consent to activate, ensuring that all memberships are initiated with complete transparency. After reviewing your case, we've located your membership details and have promptly canceled it to prevent any future charges.
  
  We've identified that your Super+ membership began on October 20, 2024. To address your concern, we've taken the following steps: your membership has been canceled to prevent any future charges. Additionally, as a one-time exception, we have processed a full refund of $180, covering all the charges made to your account to date.
  
  We’re here to help with any further questions or clarifications you might need. Feel free to reach out if there's anything else we can assist you with.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Christopher Z*********

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Date of transaction: Jan 1, 2025 * Amount: Intended was around $69 for a booking. Instead, I was billed for a Super+ membership I never wanted, never asked for, and never used for $30 a month.What the business committed to provide me: A booking. For one day. On January 1, 2025. Then nothing else. Instead, I was "subscribed" without my knowledge, without any further e-mails or communications and notifications, to Super+ without ever requesting it for six months continuously, billed $30 a month for a service I never asked for. The phone *** I contacted refunded me for exactly $30, for "two" months (even though that only covers the fees from June, when my debit card ran out of funds.)* What the nature of the dispute is: I wish to be refunded for a service that was not requested and not properly offered, nor did I want it, nor can I make use of it by Super.com. I was billed without any communications, e-mails or letters even informing me of my "subscription". It looks like Super.com was cashing in on my checkings account, and I'm not covered by Moroccan consumer protection so I can't dispute the transactions with my bank either.* Whether or not the business has tried to resolve the problem: Only partially. Offering me a "one-month refund for $15", as if discounting it is doing me a favor, then "two" months over the phone (Call took place last week, I waited to see the refund results.) Upon confirming that I was billed in the previous months as well, I chose to write to the BBB after seeking advice. This is troubling business conduct for an international hotel bookings firm.

  

  Business Response

  Date: 06/28/2025

  Hi Amine,
  
  Thanks for sharing the details about your recent booking experience with us. We appreciate your feedback and would like to clarify how our Super+ membership works.
  
  Super+ membership is an optional subscription service that offers cashback benefits on bookings and other perks. To activate the membership, customers need to provide their authorization, ensuring they have full control over their account settings.
  We've reviewed your account and understand that you weren't aware of the membership subscription. We've taken steps to cancel your Super+ membership to prevent any future charges.

  As a one-time exception, we've also processed a refund for all charges related to the membership.
  
  We value your business and appreciate your patience. If you have any questions or need help with future bookings, we're here to assist you.

  
  Best regards,
  Super.com

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23524907
  
  I appreciate the companys promise to refund, but as of today, I have not received the funds in my account. I will update the case when the refund is visible in my account. It is likely that I should wait five to seven business days before I can confirm that I was refunded by Super.com.
  
  Sincerely,
  
  Amine Merzaki

  

  Business Response

  Date: 07/03/2025

  Hi Amine, 

  Thank you for keeping us updated. We're pleased to confirm that a refund of $60 has been processed for you. I've attached screenshots below to verify the transaction. We understand it may take five to seven business days for the funds to reflect in your account, and we appreciate your patience during this time.

  Should you need any further assistance or have questions, please feel free to reach out to us directly or via chat. We're here to help and ensure your experience is smooth and satisfactory.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23524907
  
  I am rejecting this response because:

  I can confirm the $60 was received. However, if you charged me for six months, $30 a month, and you've refunded me $30 + $60 = $90 so far, that still leaves you $90 short of refunding me. You charged me $30 a month, from January to June. That means I expect $30 x 6 = $180 in total, including the $30 you refunded me over the phone and this $60 refund. $60 is not enough. I never consented to this service, and I want the full amount back except what I paid for my hotel booking.
  
  Sincerely,
  
  Amine Merzaki

  

  Business Response

  Date: 07/09/2025

  Hi Amine,
  
  Thank you for your follow-up email, and for allowing us the opportunity to clarify this situation for you. We understand your concern and appreciate your patience as we address this matter.
  
  Upon reviewing your account, I can assure you that we've charged a total of $90.00 for the Super+ membership. As part of our response, $30.00 was refunded to you on 06/16/2025, and the remaining $60.00 was refunded on 06/27/2025. Please note that the Super+ membership fee is typically $15 per month.
  
  We understand this may not be the resolution you were hoping for, but this is our final response, and we are considering this case closed from our side. If you have further questions or concerns, please feel free to reach out. We're here to assist you in any way we can.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After reviewing the information provided here and elsewhere, I've confirmed that the fee was in fact 15 dollars a month.
  
  Sincerely,
  
  Amine Merzaki

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/22 Had Lost/stolen ID and debit card as a result I was unable to checkin for hotel reservation. I contacted Super and explained the situation and they agreed to make a one time exception and ***** a refund if the cancellation was approved by hotel. The hotel approved the cancellation and returned the funds back to Super immediately. The hotel manager provided their name, availability, and phone number for further assistance.Upon contacting Super with this information Super asked for documentation from the hotel. The hotel is sending confirmation of the cancellation to support @ super.com as of 6/26. Upon contacting Super several times Ive been provided additional excuses as to why a refund has not or cannot be issued. Ive done all that I was asked to do. The hotel has agreed to honor the refund. Super refuses to refund me the funds returned to them by the hotel.

  

  Business Response

  Date: 06/30/2025

  Hi ********,
  
  Thank you for getting in touch and sharing your experience with us. We truly appreciate your patience and understand how frustrating this situation must be for you.
  
  To clarify, most of our bookings are typically non-refundable and non-amendable, which allows us to offer competitive prices to our customers. However, we genuinely want to help resolve this matter favorably for you.
  
  I see you've mentioned that the hotel has approved the cancellation and that a refund should have been processed. We have raised this matter and, upon speaking directly with the hotel's front desk, we were informed that they have not approved a free-of-charge cancellation for this reservation. I understand this seems to counter what you've been told.
  
  If you can provide us with written confirmation from the hotel explicitly stating the approval for a free cancellation and refund, wed be more than happy to review your case again and work towards a resolution. Please forward any documentation they provide to ********************************.
  
  We appreciate your cooperation and understanding, and we're here to assist you further in any way we can.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased refundable hotel reservations for June 26th 2025 for the ************ in *************, **. I paid extra to make the reservations refundable. Despite conversations with three different customer service representatives at ********************, I was told I could not get a refund, even though my plans changed and I no longer needed the room. I also tried using their online refund request, which also denied me. I also contacted the hotel directly 2 times and was told I could not get a refund and that Super.com had booked my stay as nonrefundable. I am requesting a full refund of $161.47.

  

  Business Response

  Date: 07/02/2025

  Hi *****,
  
  Thank you for reaching out to us about your reservation for the ************ in *************. We value your feedback and understand how important flexibility is when plans change.
  
  After reviewing your case thoroughly and speaking directly with the hotel, we found that your booking was marked as a no-show. Consequently, the hotel is unable to approve a refund under these circumstances. However, we noticed that you opted for the enhanced refund option, which is tailored to assist in specific situations such as medical emergencies, natural disasters, or flight cancellations.
  
  To pursue a refund through this enhancement, you would need to contact the enhanced refund provider directly and submit the required documentation as specified in the terms outlined in your confirmation email.
  
  We understand this might not be the outcome you were hoping for, and while this is our final response on this matter, any further inquiries or actions regarding a refund would be best directed to the hotel.
  
  Should you have any more questions or need guidance regarding the enhanced refund process, feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23524430
  
  I am rejecting this response because: 

  I contacted Cimarron Inn before my scheduled stay in order to cancel.  They informed me that Super.com had booked the stay as nonrefundable, and so they could not cancel my reservation. This was a mistake on the part of Super.com.  I purchased a refundable reservation.  I wouldn't have been marked as a no show had I been allowed to cancel my reservation. The reason I was not allowed to cancel was the fault of Super.com, not mine.  I have spoken to the hotel multiple times, and they cannot offer a refund since the stay was scheduled as non-refundable, again an error on the part of Super.com.

  I also believe your terms and conditions relating to nonrefundable reservations are misleading.

  Sincerely,
  ***** *****

  

  Business Response

  Date: 07/03/2025

  Hi *****,

  Thank you for getting back to **. We truly understand your concern about the reservation at ************.

  After our investigation, we connected with Tabby at the front desk and learned the bookings were marked as no-show because of the exclusive discounted rates, which come with non-refundable terms. These terms allow us to offer the best prices possible, ensuring maximum value for our customers.

  We also see that you opted for the enhanced refund option, which is designed to assist in specific scenarios like medical emergencies, natural disasters, or flight cancellations. You can start the process with the enhanced refund provider using the contact details in your confirmation email and submit the necessary proof as outlined in their terms.

  Your case is temporarily closed, but if you get a refund approval email from the hotel, please forward it to us, and our team will happily continue assisting you. We're committed to providing you with a smooth, reassuring experience and are here to help in any way we can.

  Warm regards,

  Super.com Team

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23524430
  
  I am rejecting this response because: You did not address my concern. Please respond specifically to the fact that you require the hotel to refund the money, yet prevent the hotel from doing so by booking the reservation as nonrefundable.  By your policies and practices, you prevent any possibility of a refund while taking money for "refundable" reservations.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/03/2025

  Hi *****,

  Thank you for getting back to **. We understand your viewpoint regarding the refund process for non-refundable bookings.

  Our goal is to offer competitive rates, which often come with non-refundable terms that are shared during the booking process, allowing us to provide the best possible prices. In reviewing the details of your case, we promptly contacted the hotel and spoke with Tabby at the front desk. She clarified that the bookings were marked as no-show and, due to being made under exclusively discounted rates, they are non-refundable. We further explored the option for a partial refund, but it was not possible for the same reason.
  

  We require direct approval and documentation from the hotel for cancellations or refunds, as they manage their own policies and charges. This ensures that refunds are processed with the necessary authorization from the respective property, maintaining trust and accuracy in the transaction. As it stands, we are unable to proceed with the refund request, as the hotel has denied it based on their terms and conditions. However, if you can obtain an email confirmation from the property approving a refund, please forward it to us, and we will promptly continue assisting you with the matter.

  We truly appreciate your understanding and are here to support you in any way we can.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23524430
  
  I am rejecting this response because: I purchased refundable tickets. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super.com. Unlike booking direct, where you are not charged until you stay, super.com charged me as soon as I booked. When the trip was canceled, super.com would not refund my money. I called the hotel directly to at least let them know I would not be staying so they could release the room they were holding for me. They did not have a reservation for me. So, had I shown up, I would have had to pay again to get a room, or possibly run the risk of not getting a room if they were sold out, since I did not have the reservation I thought I had. This site is a scam.

  

  Business Response

  Date: 06/30/2025

  Hi ********,
  
  Thank you for bringing this to our attention and sharing your experience. We completely understand the importance of ensuring your reservation is handled correctly.
  
  I want to reassure you that we have raised this matter and, after speaking directly with the hotel, we have confirmed that your reservation is indeed in their system. To further assist, our support team has reached out to our travel partner to request approval for a free-of-charge cancellation as your request. We are committed to providing you with the best possible outcome and will keep you updated on the progress.
  
  Our team will follow up with you via email once we have a resolution. We truly appreciate your patience and understanding as we work diligently to address your concern.
  
  If you have any more questions in the meantime, feel free to reach out. We're here to help!
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for a refund very early in may 20th and the advertisement said I had until June 17th,2025 and they still took the $220.10. Amount 3 Weeks after my cancellation? I called my bank and told them and they just confirmed!

  

  Business Response

  Date: 06/30/2025

  Hi ******,
  
  Thank you for reaching out and sharing your experience with us. We understand the importance of ensuring your requests are honored, and we're here to assist you.
  
  After reviewing your case and speaking directly with the hotel, we are pleased to inform you that we have secured a free-of-charge cancellation for your booking. The refund amount of $220.10 has been processed, and you should see the funds reflected in your original payment method within the next 3 to 5 business days.
  
  We appreciate your understanding and patience during this process. If you have any more questions or need further assistance, please don't hesitate to get in touch. We're here to help.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Super.com for what I believe are deceptive, unfair, and unethical business practices relating to their advertised refundable booking option.On [Insert Booking Date], I made a booking through Super.com and paid extra for their advertised refundable option. The booking was made late at night, and just a few hours later, I realized I had mistakenly selected the wrong date. I canceled the reservation the same day.During the cancellation process, I was prompted to select a reason for requesting a refund. One of the listed options was booked the wrong date, which accurately reflected my situation. I selected it, trusting that I would be refunded under the coverage I paid extra for.However, I was later informed that their refund policy does not cover booking errors and applies only to emergencies. If thats the case, why is booked the wrong date even listed as a selectable reason during the refund request process? This creates the false impression that such cancellations are eligible for a refund, which is both misleading and deceptive. It feels like a manipulative tactic to deny refunds while appearing flexible, and ultimately, a dishonest way to profit off customer mistakes.When I asked about the refund, I was told they could not refund the original payment method and that they also could not issue a paper check. Instead, they requested my bank account information in order to issue a refunda method I am not comfortable with and which was never clearly disclosed as the only refund option.After multiple failed attempts to resolve this directly with Super.com, I filed a dispute with my bank. Since then, Super.com has refused to respond to me or my bank, making it impossible to resolve the issue through the proper channels.I have all necessary documentation, including booking and cancellation confirmations, screenshots of the refund request

  

  Business Response

  Date: 06/28/2025

  Dear ********,
  
  Thank you for reaching out to us about your concerns with your recent booking experience. We're here to provide clarity and support.
  
  We've reviewed your booking and understand that you purchased an enhanced refund option. This add-on is designed to provide refunds in specific situations, such as medical emergencies or flight cancellations, as outlined in the terms and conditions provided in your confirmation email. To initiate a refund under this option, you would need to contact the refund provider directly and submit the required documentation.
  
  Regarding the refund request process, we'll take your feedback about the listed options into consideration to ensure our processes are clear and transparent.
  
  As you've filed a chargeback with your bank, we're cooperating with their requests for documentation. We recommend following up with your bank for updates on the case status, as they are now overseeing the resolution process.
  
  If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and provide guidance.
  
  Warm regards,
  Super.com Team
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23521458
  
  I am rejecting this response because:

   

  I have been communicating with my bank in *******, **, who has requested a refund from you, but it has not been processed yet due to you refusing to respond. Please make sure to release the payment as soon as possible.
  
  
  
  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 07/11/2025

  Dear ********,
  
  Thank you for your follow-up email and for keeping us informed about your discussions with your bank.
  
  We appreciate your patience and understanding as we worked through this process. Im pleased to confirm that the refund has indeed been processed from our side. Please allow a short period for the transaction to reflect in your account, as processing times can vary depending on your bank.
  
  If there's anything else we can assist with or if you have any further questions, please feel free to reach out. We're here to help!
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an unknowing charge being taken out of my account for $15 since august of 2024 and I have never had any affiliation or subscription with super*super+ or super.com

  

  Business Response

  Date: 06/28/2025

  Hi Faith,
  
  Thanks for reaching out to us about the unauthorized charge of $15 from your account since August 2024. We're here to help and want to get to the bottom of this.
  
  Our Super+ membership is an optional subscription that requires your consent to activate. We've searched our records using the contact information you provided, but we couldn't find a membership associated with your details.
  
  To help us investigate further, could you please provide us with the card details for the account that was debited? This will help us locate the account and take the necessary actions to ensure that the membership is cancelled and prevent any future charges.
  
  We appreciate your cooperation and are committed to resolving this matter for you.
  
  Best regards,
  Super.com Team

  Customer Answer

  Date: 06/29/2025

   
  Complaint: 23522100
  
  I am rejecting this response because: I have never had an account affiliated with this business, only the fraudulent charges placed on my card. I do not feel comfortable giving anymore personal information to this company considering they have already stolen my card information. I have filed a dispute with my financial institution because I have no account or have ever had a subscription with this business. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/02/2025

  Hi Faith,
  
  Thank you for following up and letting us know about your concerns. We completely understand your hesitation and want to assure you that we're committed to ensuring your account's integrity and security.
  
  We have escalated your case to ensure thorough follow-up. I'm pleased to inform you that your Super+ membership has been canceled to prevent any further activity. We have also processed a refund of $150 to your ****** account, covering the charges for the past 10 months.
  
  We understand the importance of feeling secure with your account information and appreciate that you've taken proactive steps with your financial institution. Rest assured, we're here to assist if you have any further questions or need additional support.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room thru Super.com on 6/23. I called the hotel on 6/25 to verify booking. I was informed of the parking height restrictions that were not disclosed at the time of booking. The height restrictions are no more than 6ft, my truck is 6.5ft. I was informed by the hotel that my room is non refundable, well I would never of booked the room if there was height restrictions. I reached out to Super.com and they told me to contact hotel. Both sides want to play the passing game and all I wanted was to relax on the beach and have somewhere to park.

  

  Business Response

  Date: 07/01/2025

  Hi *********,
  
  We appreciate you bringing this to our attention, and thank you for sharing your concerns about the parking height restrictions.
  
  Our goal is always to provide the best possible rates, which is why our bookings are typically non-refundable and non-amendable. Understanding the situation with the parking restrictions that were not initially disclosed, we're here to help resolve this for you.
  
  We've escalated your case and have been in touch with the hotel. While they could not approve a free cancellation, Im pleased to let you know that they have agreed to a partial refund for one night. Weve already processed a refund of $211.91 to your original payment method, and it should reflect in your account within the next 3-5 days.
  
  If theres anything else we can do to assist you, please feel free to reach out. We truly value your feedback and look forward to serving you better in the future.
  
  Warm regards,
  Super.com Team