Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After selecting my check in check out date I clicked on the membership offer which had the room at a lower price. Once I saw the offer cost more than the savings I hit the back button which auto populated a different date without me noticing the change. I noticed the mistake as soon as my confirmation email came . Ive been on hold for approximately 2 hours with a recording trying to cancel or change to no avail . Super has insulated themselves making it impossible almost to get help. Also the links to refunds on the website dont work.

  

  Business Response

  Date: 07/11/2025

  Dear *****,
  
  Thank you for getting in touch and sharing your experience. We truly appreciate your feedback and value the opportunity to understand your situation better.
  
  We understand the importance of having your travel dates align perfectly and acknowledge the confusion that occurred during your booking process. Our bookings are typically non-refundable and non-amendable to ensure we can offer our customers the best possible rates.
  
  After speaking with our travel partner, the refund has not been approved at this time. However, we remain committed to assisting you and, if you can provide written documentation from the hotel approving a refund, we would be more than happy to revisit your case.
  
  If you have any more questions or need further assistance, please dont hesitate to reach out. Were here to ensure your experience is as smooth as possible.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/11/2025

  Complaint rejection taken in dictation by BBB *** SS 07/11/2025 
  This is a graceful practice to have a feature that will auto populate if you hit the back button. I feel that is very manipulative. 
  I wouldn't have have checked out if I knew there was a better offer. 
  I would like a refund. 

  

  Business Response

  Date: 07/15/2025

  Dear *****,
  
  Thank you for your follow-up email and for sharing your thoughts. We truly appreciate your feedback and the chance to address your concerns.
  
  We've escalated this matter and, while we haven't been able to secure a refund for your booking at this time, we want you to know that we're committed to assisting you. If you're able to obtain written documentation from the hotel approving a refund, we'd be more than happy to revisit your case to explore possibilities.
  
  We understand this may not be the outcome you were hoping for, and with this email, we consider this our final response and are closing the case from our side. If there's anything more we can do to support you or if you have any further questions, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super.com, they enrolled me into their $15/month membership without my consent. They didn't send me any documentation about the membership activation so I didn't pay attention to the $15 that they steal from my credit card monthly. I would like Super.com to refund me all the money that they stole from me.

  

  Business Response

  Date: 07/07/2025

  Hi Wenda,
  
  Thank you for reaching out and sharing your experience with us. We understand how important it is to be fully aware of your subscriptions and charges, and we appreciate the opportunity to address your concerns.
  
  The Super+ membership is an optional subscription designed to provide valuable benefits, including exclusive travel discounts and cashback rewards. Our goal is for the membership to enhance your travel experiences in a meaningful way.
  
  We've located your Super+ membership and have gone ahead and canceled it to prevent any future charges. We've also processed a refund for all charges totaling $135. These funds will be credited to your original payment method and should reflect within the next 3 to 5 business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We’re here to help in any way we can.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a hotel stay through Super.com (Booking #B_19672517), and the room did not match the photos or description on their platform. The bathtub was far smaller than pictured, the air conditioner barely worked, the pillows were low-quality, the room had an unpleasant odor, and the breakfast was not as advertised.We contacted support via chat and were eventually transferred to a higher-level representative. However, the chat was abruptly closed while we were in the middle of providing documentation, and no follow-up occurred.The hotel itself confirmed that they cannot issue a refund, and redirected us back to Super.com.Super.com is advertising properties with inaccurate listings and then deflecting responsibility. This is not just a case of unmet preferencesit is a clear case of misrepresentation.We are requesting a full or partial refund based on the false advertising and lack of resolution from support.

  

  Business Response

  Date: 07/11/2025

  Dear *********,
  
  Thank you for sharing your recent hotel stay experience. We truly appreciate your feedback and are here to help resolve the concerns you've highlighted.
  
  We understand how important it is for accommodations to meet expectations, and we're attentive to the challenges you encountered. At Super.com, our responsibility lies in facilitating the booking process, while the hotels are tasked with ensuring the quality and accuracy of their property listings.
  
  We have proactively reached out to the hotel to address your concerns, although a refund wasn't secured, we're pleased to offer you a refund for one night of your stay in Super Travel Credits as a gesture of goodwill. We hope these credits will bring added joy and value to your future travels.
  
  Thank you for your patience and understanding. If you have any more questions or need assistance, please feel free to reach out. We're here for you!
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did start an offer for **** ****** , on super.com trough a new phone I just bought , never used vpn or hack , or anything , it tracked the first levels , and then it didn’t track one of the levels , and tracked weirdly the one after that level that didn’t track , clearly showing a problem with the company tracking platform, kept playing and it didn’t track anymore at all , here’s the truth this is me trying to do a friendly request for help , because if I get no help here my next step I’ll file a small claim on *** ***** ***** ** ********** , with all my phone videos and screenshots to get my offer paid up , I completed all
  The goals and super.com owe me like $360 dollars and they refuse to help or even investigate , I keep getting emails saying I might have used vpn or didn’t follow instructions, with an automatic email and I didn’t do any of that , I can prove all that on court and that’s my next step if I don’t get paid up , I am not joking I spent nights doing this offer …: and I know for sure I didn’t unfollow the rules of the website and I have videos and screenshot to prove

  

  Business Response

  Date: 07/11/2025

  Dear Maria,
  
  Thank you for reaching out and sharing your experience with the **** ****** offer. We genuinely appreciate your patience and the detailed information you've provided regarding the issues with level tracking.
  
  We completely understand the importance of this matter to you, and we're committed to ensuring a thorough review. Your concern has been escalated to our dedicated team, and we are actively investigating the tracking issue to identify the cause.
  
  As soon as we have more information, we will follow up with you via email to discuss the outcome and the next steps. Your feedback is invaluable, and we are here to support you in resolving this.
  
  We appreciate your understanding and cooperation. Please feel free to reach out if you have any further questions or need additional assistance in the meantime.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have been disrespected by you guys for weeks now , I called and got calls dropped , I messaged and got generic replies , I wasted over 5 hours calling you guys , and I am trying to work this out , I am a paying member of you guys , and I was loving it , but now it’s just disrespectful, I wasted hours and countless hours of my sleeping night to do this offer , I used my own card , my own new phone I bought , I never skipped any levels or used any vpn I read all the rules and I didn’t break any of them at all ,  I am uploading a picture of the video  I recorded here so you can see , they won’t allow upload video , and I have other proof , I have multiple emails from you guys refusing to investigate and using generic emails, because I know I am eligible and I need my money I know I didn’t break any rules , all the emails I get are generic emails saying literally I am out of luck you guys don’t care it wasn’t tracked , that’s not the treatment I deserve , I sent proof and I was ignored even a proper investigation, I’ll go to small claims court of *** ***** ********** and file a small claims court, against you guys if I don’t get my money , I’ll take my phone and my proof like videos and cards and I’ll fight on court if needed , not only for the money but for respect , your support is being disrespectful to a paying customer which is worth way more than $360 dollars that’s missing from me 

  
  
  
  
  Sincerely,
  
  
  
  Maria V****** ******** ** *****

  

  Business Response

  Date: 07/15/2025

  Dear Maria V****** ******** ** *****,
  
  Thank you for your follow-up email and for taking the time to share your experience with us. We genuinely appreciate your patience and dedication to resolving this matter.
  
  We've escalated your case and want to provide clarity on your recent offer with **** ******. After reviewing our records, we found that although you initiated the offer, our system did not register a successful completion.
  
  This can occur if the required steps, such as completing specific tasks or levels, were not fully completed. It may also happen if the offer wasn't accessed directly via the link provided on the Super.com Exclusive Offers page. Additionally, using a VPN or similar technology can influence the system's ability to track your progress. The offer was available only to new users, as outlined in the terms and conditions, and an existing account might have been used.
  
  Since the system did not detect a successful completion, credits for this offer cannot be awarded. This process is entirely automated, and we are unable to manually adjust or override it.
  
  To ensure smooth participation in future offers, we suggest checking the offer timeline within your Super.com app before proceeding. Look for a checkmark confirming actions like installing and opening an app before moving on to additional tasks. If the checkmark is absent, the offer’s progress hasn't been tracked, and subsequent actions may not qualify for rewards.
  
  We understand this may not be the resolution you were hoping for. This is our final response, and we are considering this case closed from our side. However, if you have any further questions or need assistance, please feel free to reach out. We’re here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have a video showing completion of the offer and it’s all legit no vpn , nothing , I used my own money and phone; and today I am filling a small claim lawsuit against super , every company should be able to compensate customer if their tracking system sucks , I played ********, *******, ********* similar play to earn companies and if they failed to track , they investigated and every time they say my offer was fully completed they paid me , super is disrespectful and rude and don’t deserve any payment of anyone membership , I’ll fight for my money in court 
  
  
  
  Sincerely,
  
  
  
  Maria V****** ******** ** *****

• Initial Complaint

  Date:07/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Super.com to pay for a hotel. I did not sign up for membership at all. After a couple days later, Super.com charged me $15 US dollar or $20.44 CAD on my credit card on July 4, 2025 which I only put in one time payment for hotel. Never add my credit card to let them keep it the account. I wants refund of $20.44 CAD back. Also I want Super.com to remove my account and all information from this website. I'm no longer trusted in Super.com service anymore.

  

  Business Response

  Date: 07/05/2025

  Hi Chanisa,
  
  Thank you for getting in touch with us and sharing your experience. We completely understand the importance of managing your personal information and ensuring clarity with your transactions.
  
  The Super+ membership is an optional program designed to offer exclusive travel discounts, cashback rewards, and other perks. It seems there may have been some confusion regarding its activation. Rest assured, we have promptly canceled the membership and processed a refund for the $20.44 CAD charge. This refund should reflect on your credit card within the next few days.
  
  Additionally, we've initiated the process to remove your account and all associated information from our records, as per your request. We take your privacy seriously and aim to handle these matters with the utmost care.
  
  If you have any more questions or need further assistance, please feel free to reach out. We appreciate your feedback and are here to help.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/09/2025

  
  
  Complaint: ********
  
  
  
  I checked that I received a refund as requested but I just found out that the company has charged me 2 transactions. I would like to get refund for another transaction as well for $20.95 CAD. Please see the screenshot attached.

  I received an email that super.com Coporate have remove my information from the website. Thank you so much. Additionally, could you please kindly confirmed that you have removed my credit card information from your company?
  
  
  
  Sincerely,
  
  
  
  Chanisa C************

  

  Business Response

  Date: 07/11/2025

  Dear Chanisa,
  
  Thank you for your follow-up email, and for sharing the screenshot regarding your concern. We appreciate your attention to detail and are happy to assist further.
  
  After reviewing the transactions, we can confirm that there was only one successful transaction, which has already been refunded to you as requested. Furthermore, I'm pleased to inform you that all your data has been fully deleted from our records.
  
  We hope this provides clarity on the matter. While we understand that this may not be the resolution you were hoping for, this is our final response, and we are considering this case closed from our side.
  
  If there's anything else you need assistance with or any questions you have, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning, I received notification from my bank about a potentially fraudulent charge. When looking into it, I discover multiple conversations online about this company where people who never used this website and had no awareness of this website begin receiving unsolicited $15 charges for the membership they never signed up for. I see time and time again in these BBB complaints that the business likes to respond that there might be confusion while checking out where the individuals unknowingly but legally agreed to the terms for the membership but that is not accurate at all for me and any response in that manner will be purely because they're trying to cover what's actually happening behind the scenes. I have never used this website, I have never checked out with this website, I have no account with this website, this is a travel website allegedly that I have not used because I have not needed to travel in multiple years. My guess is that this website is buying credit card numbers off of other websites. I'd be curious to know if any of these other victims of fraud have also used *********, for example, as that's the only other "deals" website I've used recently. My credit card has now been cancelled due to this attempt at a fraudulent charge and it's a holiday weekend so that's a really inconvenient impact on me and my family. I do not want this website to ever reach out to me again and if it claims there was an agreement to this membership, I want to see all records associated with accepted terms of  agreement, account creation, and IP addresses associated with login events for that account and we can compare notes to demonstrate that this is a persistent, underhanded, fraudulent business practice Super.com consistently participates in and not just a simple misunderstanding from consumers.

  

  Business Response

  Date: 07/07/2025

  Hi Victoria,
  
  Thank you for reaching out and bringing this matter to our attention. We understand how important it is to secure your financial information and address unexpected charges promptly.
  
  The Super+ membership is an optional subscription designed to offer valuable travel discounts, cashback rewards, and other member-only perks. We understand your concern about how the charge appeared, and I assure you it's important for us to get to the bottom of this.
  
  Based on the contact number and email address you've provided, we have been unable to locate any membership linked to your information. To assist you further, we kindly request the card details or account information related to the charge, so we can identify and cancel the membership to prevent any future charges.
  
  Your privacy is important to us, and we are committed to investigating this matter thoroughly. Please let us know if there's any other way we can assist you in resolving this issue.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongfully enrolled in the Super+ subscription. This was involuntary and they need to stop this subscription from happening to anyone ever again. This is plain fraud and a scam. Should not be tolerated.

  

  Business Response

  Date: 07/08/2025

  Hi Andrew,
  
  Thank you for reaching out and sharing your concerns with us. We understand how important it is to have clarity and control over your subscriptions, and we're here to help address the situation.
  
  The Super+ membership is an optional subscription designed to offer valuable benefits like travel discounts and cashback rewards. It requires explicit consent from the customer to activate. However, I understand your concern regarding how the enrollment occurred.
  
  We attempted to locate a Super+ membership using the contact number and email address you provided, but were unable to find any records. To resolve this, we’ve escalated your case to ensure it receives the necessary attention. Our support team made a call to you but reached your voicemail. We've also sent a follow-up email with the next steps to guide you forward.
  
  Your feedback is valuable to us in making sure we enhance our services and ensure customer satisfaction. If you have any further questions, or need additional assistance, please feel free to reach out at any time.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super.com via ****** **** on 6-3-25. The process was: Search on ****** **** >click on the link to super.com>select room>select payment method.
  
  The problem is that when I was on the payment page, the card I used 2 years ago in 2023 is still saved a payment method and I never authorized the option to save the card for future use.
  
  I called super.com and asked them to delete the card information, and they told me that they don’t store the card details.
  
  The problem is that they charge a monthly membership fee, and if you don’t cancel the subscription they charge the card you used to book the room, which means THEY DO SAVE THE CARD INFORMATION.
  
  Furthermore, after cancelling the subscription, I went back in to super.com to make a fake booking just to see if my cards were saved, and the card from 2023 was still on the account, and the card I used 6-3-25 was also now on the account under a tab labeled “Saved Card”.
  
  They refuse to delete my card data.
  
  An additional concern I have is that after I booked through super.com back in 2023, the card number was stolen and was attempted to be used for an online payment on ******; Thank God my bank caught the transaction, and cancelled that card for me.
  
  I’m not suggeting that someone at super.com stole my card info for the fraudulent transaction, but I am certain that I never gave them permission to store my credit card data and I want it ALL DELETED FROM THEIR SYSTEMS.

  

  Business Response

  Date: 07/08/2025

  Hi Jason,
  
  Thank you for bringing your concerns to our attention. We understand the importance of managing your card information securely, and we're committed to addressing your request.
  
  We have initiated the process to remove your card details from our system and have already sent you a confirmation email to verify this action. Ensuring your privacy and security is our top priority, and we're here to assist you with any further needs or questions you might have.
  
  If there's anything more we can do or any additional concerns you'd like to discuss, please don't hesitate to reach out. We're here to help and ensure a seamless experience for you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booking Details
  
  Cancellation Number: **********
  View Reservation Online
  Check-In: Tue Jun 03, 2025 (3 PM)
  Check-Out: Wed Jun 04, 2025 (11 AM)
  No. of nights: 1
  Room Type:
  STUDIO, QUEEN BED
  Room Only
  Address:
  ****** ****** * ********* **********
  *** ******* ***** ********** *** **
  Guest Name: Jason f********
  
  Refund Details
  
  Please note that the refund to your ****** account did not automatically process, as there is an active dispute on the transaction. This means that the funds have been temporarily credited to your account by your financial insitution but the final outcome will depend on your financial institution's decision for the dispute, which can take up to 3 weeks.
  
  
  ******* HASN'T HAD ANY CREDIT SENT TO THEM

  

  Business Response

  Date: 07/04/2025

  Hi Jason,
  
  We appreciate you reaching out and allowing us to assist with your concern.
  
  Regarding the cancellation for booking **********, it appears that a dispute has been initiated with your bank related to this transaction. As a result, the refund process through ****** was temporarily halted to allow for the dispute to be resolved. In such cases, communication and resolution efforts proceed through your financial institution, and they will determine the dispute's outcome. This process might take up to three weeks.
  
  While the dispute is active, our ability to intervene is limited; however, we are committed to providing the bank with all necessary documentation to support their investigation. Should there be no dispute, we would have been able to handle this matter directly.
  
  We recommend keeping in contact with your bank to stay updated on the dispute's status, and please know that we are here to support the process fully.
  
  Thank you for your understanding and patience.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Jason F*******

   

   

   

  there is NO active disputes currently.. and haven't been because I cancelled it weeks ago when you told me through email that you were going to refund my money... but you haven't refunded anything... or"attempted" to either because they told me that it would show in their system if you did... and it's not there.

  

  Business Response

  Date: 07/10/2025

  Hi Jason,
  
  Thank you for your follow-up email and for keeping us informed about your situation. We understand how important it is to have clarity on your refund status.
  
  I'm pleased to inform you that we have successfully processed a refund of $78.16 for your booking with ID number **********. You can expect the funds to reflect in your account within the next 3 to 5 business days.
  
  Should you have any further questions or need additional assistance, please feel free to reach out. We're here to help and ensure your satisfaction.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a hotel reservation at super.com 3 weeks in advance of my check-in date. I called the hotel a day prior to my check-in to clarify the room type. They told me there was no reservation under my name. I called super.com and after checking the issue the say they could not keep my reservation and they cancelled. Just like that. I had to do another booking, last minute. Spending 190 dlls more. Fraudulent business style.

  

  Business Response

  Date: 07/05/2025

  Hi Fernando,
  
  Thank you for reaching out and sharing your experience. We genuinely understand your concerns and the importance of having peace of mind with your travel arrangements.
  
  After reviewing your case, we discovered that your booking was canceled due to a discrepancy with the tariff rate at the time of reservation. To address this, we've processed a full refund of $87.72, which will be credited back to your original payment method within the next 3 to 5 business days.
  
  Your feedback is invaluable in helping us improve, and we appreciate your understanding as we work to provide better service. If there's anything more we can assist you with, please feel free to contact us.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because a simple refund of the same amount paid for the reservation  does not repair the damage of paying three times the original amount in order to get a lower quality room. The cancellation came extremely late. Moreover, thanks to my own action I avoided to get into the extreme complicated situation of traveling to a place with a reservation in my hand but not getting a room to stay. 
  
  Sincerely,
  
  
  
  Fernando V************

  

  Business Response

  Date: 07/10/2025

  Hi Fernando,
  
  Thank you for your follow-up email and for sharing more about your experience. We understand how important it is to have seamless travel arrangements.
  
  We are committed to ensuring your satisfaction and would like to offer to cover the difference incurred for your booking. To facilitate this, please provide us with your ****** details so we can process the reimbursement promptly.
  
  Rest assured, we are here to make this right and ensure your continued confidence in booking with us. If there's anything else you need or further assistance we can provide, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team