Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Today I found a $15.00 charge on my bank account from my debit card. I have had no contact with this company. I had to cancel my card and now I need to wait for the transaction to file a dispute. Ive read online that this is a huge scam company.

  

  Business Response

  Date: 07/22/2025

  Dear ****,
  
  Thank you for reaching out to us and sharing your concerns. We genuinely appreciate the opportunity to clarify things for you and assist in resolving the issue.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits and savings, aimed at enhancing your experience with us. It typically requires explicit confirmation during the booking process for activation.
  
  I have canceled your Super+ membership to ensure no further charges will be applied. While membership charges are usually non-refundable, were happy to process a refund of $15 to you. Given that your card has been canceled, we would be grateful if you could provide us with ****** details or alternative card information to facilitate the refund.
  
  Please feel free to reach out if you require further assistance or have any additional questions. Were here to help and ensure your experience with us is positive and seamless.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a hotel through their website on 4/13/25. There was no indication I was signing up for a membership when going through this entire booking process. After looking at my statement I saw that I have three monthly charges for $15 each on my credit card totaling $45. When I called their customer service on 7/21/25 they refused to refund me and said to dispute the charges with your *********** The representative I spoke with was Tussar Gaikwad and he refused to connect me with a supervisor.

  

  Business Response

  Date: 07/22/2025

  Dear *********,
  
  Thank you for reaching out and sharing your experience with us. I understand how important clarity is when it comes to financial transactions, and I appreciate the opportunity to address your concerns.
  
  The Super+ membership is an optional service designed to enhance your travel experience by offering benefits such as discounted rates and cashback opportunities. It requires explicit confirmation at the time of booking to ensure that our customers are choosing to opt in.
  
  We have cancelled your Super+ membership per your request to ensure no further charges will occur. While Super+ membership charges are typically non-refundable, I'm pleased to inform you that we've made a one-time exception. A refund of $45 has been processed to your original payment method, and it should appear on your statement within the next 3 to 5 business days.
  
  If there are any further questions or if you need additional assistance, please feel free to reach out. Were here to help and aim to ensure your experience with us is positive moving forward.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although more should be done to stop such predatory and underhanded practices.
  
  Sincerely,
  
  ********* ****** Iii

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for a hotel stay on 7/18/25. I choose the nonrefundable and no insurance because I was on my way to the hotel. I get the confirmation and it had a different date sat 7/19/25. I immediately contacted super.com thru chat I tried to call but I was on hold for 20 mins and no answer so I had to chat I asked for my reservation to be modified for today the 18th. They refused. Had me going to the hotel and asking the hotel knowing thr hotel would say no. Because the hotel is right they didnt make the reservation its the company that made the reservation not the hotel they said the company will not pay them.. I told super.com this and they told me they would only refund me if the hotel wrote a letter saying they would refund. That itself is crazy. I never wanted to cancel the check in just modify the date. I will never use this company and I will encourage others to watch out using this company. I want my money back since I never checked into the room due to the company not modifying the reservation.

  

  Business Response

  Date: 07/22/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. We appreciate your feedback and the opportunity to address your concerns.
  
  We strive to provide our customers with the best possible rates, which is why our bookings are typically non-refundable and non-amendable. After escalating your case and speaking directly with the hotel, we learned that a refund cannot be issued for this booking at this time.
  
  However, if you can secure written confirmation from the hotel approving the refund, we would be more than willing to revisit this case and explore any further options available.
  
  We understand this may not be the resolution you were hoping for, and with this, we consider the case closed from our side. Should you have any more questions or require additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23628909
  
  I am rejecting this response because: The hotel would have never had to refund if your compnay would have just modified the reservation. Your company had the opportunity to fix the problem and your company and the hotel would have been able to keep the money and I would have been able to stay at the hotel. But your compnay refused to assist. So now everyone lost. Your company changed the date because I did not pay the extra 10 for insurance. Your company was notified before anything. I tried to have the problem corrected but your company REFUSED to assist. And your company KNEW the hotel could not modify the reservation because the reservation was not made with the hotel it was made with your company! Refund my money and call me. Your company has not contacted me as I asked instead you responded back to the bbb and not reached out to me. Because your company knows YOU are in the WRONG.  Refund my money and contact me back. YOUR COMPANY SHOULD HAVE ASSISTED WHEN I REACHED OUT AND YOU WOULD NOT HAVE A COMPLAINT. I WILL ALSO BE POSTING THIS ON SOCIAL MEDIA 
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 07/23/2025

  Dear *******,
  
  Thank you for your follow-up email and for taking the time to express your concerns. We genuinely appreciate your feedback and the opportunity to address the situation further.
  
  We have carefully reviewed your reservation and previously communicated our policy regarding non-refundable and non-amendable bookings. After discussing the matter with the hotel, they informed us that a refund cannot be issued for this booking at this moment.
  
  We understand your concerns, and as mentioned earlier, if you can obtain written confirmation from the hotel approving a refund, we would be more than willing to revisit this case and explore any options available.
  
  While this may not be the resolution you were hoping for, we have completed the review from our side and consider this case closed for now. Should you have any more questions or need additional assistance, please feel free to reach out to us. We remain here to support you in any way we can.
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23628909
  
  I am rejecting this response because:
  This is a generic response. You did not address any concerns. I have yet to receive any call any email from your company at all. All I get is a generic responses from your company. As if you dont care for your customers. 

  I will never use this company and i will dispute this with my credit card company and also file other complaints against your company due to your genric responses and not reaching out to me at all. 
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 07/24/2025

  Dear *******,
  
  Thank you for reaching out again and sharing your concerns with us. We truly value your feedback and understand how important it is for your concerns to be addressed personally and directly.
  
  We've taken the time to thoroughly review your reservation and shared our policy regarding non-refundable and non-amendable bookings. After discussing the matter with the hotel, we determined that a refund couldn't be processed at this time. Our aim is to offer the best support possible, and your feedback is invaluable in helping us improve.
  
  If you manage to secure written confirmation from the hotel approving a refund, we'd be happy to revisit the case and explore any further options available.
  
  While this might not be the outcome you were hoping for, we've completed our review and consider this case closed from our side. We're here to assist you with any future questions or needs you may have.
  
  Thank you for reaching out to us, and please know that were committed to supporting you in any way we can.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23628909
  
  I am rejecting this response because: and again the same generic message. No one has yet to reach out to me. Just thru bbb. At the time of the check in it was not a refund issue.  It was a modify issue. The hotel does not even have my reservation. So can you even prove you paid the hotel. They DO NOT HAVE A ANY PREVIOUS RESERVATIONS IN MY NAME even after I provided the confirmation number. Your company is a scam. And I will do EVERYTHING TO EXPOSE YOUR COMPANY 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2025, I had a booking for one night at the ***** * *****  in Logan, Utah. This company charged me $15.00 for a junk fee I did not authorize. There is another word for this. It's called fraud. I do not appreciate this predatory practice of making unauthorized charges on my Credit card. Super.com needs to cease and desist this practice immediately. At this point, I have asked the ***** * ***** to credit me $30 for the bed mix-up. I ordered a King-Sized Bed and the room was less than adequate. To resolve this, an apology from Super.com and a refund to my ******** card of $30 will satisfy this complaint. I am very concerned that I am not alone with this type of complaint. This is shady and will not be tolerated.

  

  Business Response

  Date: 07/21/2025

  Dear Layne,
  
  Thank you for taking the time to reach out and share your feedback with us. We genuinely value the opportunity to ensure your concerns are addressed with care.
  
  The Super+ membership is an optional service designed to offer various benefits. We're committed to making sure everything is aligned with your preferences, so we have cancelled your membership and processed a refund of $15 to your original payment method. Fund will reflect into your account within the next 3 - 5 business days.
  
  To show our commitment to making things right regarding the bed arrangement concern during your stay at the ***** * *****, we've provided $30 in Super travel credits for you to enjoy on future bookings.
  
  We aim to reach a satisfactory resolution, and with this message, we're concluding the matter from our side. Should you have any additional thoughts or if there's anything more you wish to discuss, please don’t hesitate to get in touch. We’re here to help and support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/21/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the room I reserved was for a king size bed which costs more than a queen size bed which was the room we ended up getting.  The room furniture needed a lot of TLC.  The furniture around the desk and refrigerator was in very poor condition.   As the King bed room cost more, you may satisfy this complaint by refunding $30 to my credit card, not providing $30 in super Travel Credits which I am not interested in.  Your company also need to cease and desist the practice of setting up super.com junk memberships that customers don't order. This is stealing.  I really don't care what your company does in the future, but I want $30 refunded to my ******** Card for the mix-up.  This will satisfy my complaint.  
  
  V/r 
  
  Layne ** ******
  
  
  
  Sincerely,
  
  
  
  Layne ******

  

  Business Response

  Date: 07/22/2025

  Dear Layne,
  
  Thank you for following up on this matter. We truly appreciate your feedback and understand your concerns regarding your recent experience.
  
  As a third-party booking platform, our role is to facilitate reservations with our hotel partners, who are responsible for the upkeep of their facilities and setting policies regarding room changes and cancellations. We have communicated your concerns to the hotel, but since the reservation was utilized, they have decided not to issue a refund.
  
  In recognition of your experience, we have offered a $30 Super Travel Credit for future bookings as a gesture of goodwill.
  
  While we understand this may not be the resolution you were hoping for, this is our final response, and we consider this case closed from our side. Should you have any further concerns, we recommend continuing to work directly with the hotel for any additional resolution.
  
  Thank you for your understanding, and please feel free to reach out if there's anything else we can assist you with.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  It is disappointing that this business Super.com fails to show any remorse or acknowledgement of their wrong-doing and predatory practices.  It is predatory to sign up people for membership subscriptions without their knowledge banking on the customer will just pay the bill.  I again do not care about their credit "brownie points"   They did refund $15.00 for the membership I didn't sign up for and refund 20% of my hotel bill $19.92.   I do not consider the matter closed until they offer an apology to me and a promise they are going to stop their predatory practice of signing people up for memberships with a recurring charge.  
  
  
  
  Sincerely,
  
  
  
  Layne ******

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was booking a motel in ************** for a birthday party for my granddaughter on line with a company called super.com when it denied by my card and my card ask me if it was me I told them yes and it told me to retry and it charged me for that stay 07/11/25 throw 07/13/25 was checkout $74.09 then it also booked me for 07/14/25 to 07/16/25 witch was wrong$81.85 that the motel didn't even know this company and never heard of then and then super.com charged me another $45.00 that I also didn't attherrise it and refused to refund any money one room was refundable and still would not give my money back this company i used one other time in ***** and I forgot that they charged me for a room I never booked.

  

  Business Response

  Date: 07/24/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. We genuinely appreciate the opportunity to address your concerns and provide clarity.
  
  Our bookings are designed to be non-refundable and non-amendable to help us offer the best possible rates. We've escalated the matter concerning the incorrect reservation and, after communicating with the hotel directly, we haven't been able to secure a refund at this time. However, if you're able to provide written confirmation from the hotel approving the refund, we'd be more than happy to revisit this issue.
  
  Regarding the $45 charge, it seems this was related to our Super+ membership, an optional subscription designed to give you access to the best rates, cashback on travel, cash advances, and more. We've cancelled your membership to ensure no further charges occur and, as a gesture of goodwill, we've processed a refund for this charge. You can expect the refund to be reflected in your original payment method within the next 3 to 5 business days.
  
  If there's anything more we can do for you or if you have any questions, please feel free to reach out. We're here to help and ensure your experience with us gets better moving forward.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com used a deceitful tactic to trick me into a monthly membership. I dont rember if it was a check to opt in or opt out. I remember not wanting the membership I thought I chose proper option of not agreeing to a membership and I was charged 20.67$ for an unwanted membership.

  

  Business Response

  Date: 07/21/2025

  Dear Stephane,
  
  Thank you for reaching out and sharing your experience with us. We truly appreciate the chance to clarify this matter and assist you further.
  
  The Super+ membership is designed as an optional service that offers a range of benefits and savings opportunities, requiring explicit customer consent to activate to ensure your choice remains entirely yours.
  
  After reviewing your membership, I can confirm that it has been cancelled in line with your request. Although membership fees are typically non-refundable, I'm pleased to inform you that, as a one-time exception, we have processed a refund of $15 USD to your original payment method. Please allow 3 to 5 business days for the funds to reflect in your account.
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out. We're here to help and ensure your experience with us is as positive as possible in the future.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Super.com's failure to provide transparent booking information, poor customer service, and a refusal to honor a promised refund.I booked a hotel through Super.com and, despite multiple attempts to contact them, never received confirmation details or information about my room, even after repeatedly reaching out and asking for basic booking information. I spent hours speaking with multiple agents, often begging for assistance, but I was either ignored or given vague, unhelpful responses.Additionally, Super.com failed to disclose an $80 parking fee at the time of booking. This fee was not a small incidental chargeit was a significant added cost. What makes this worse is that other hotels listed on their site clearly noted parking charges, while the listing I selected had no such disclosure, which misled me into believing parking was either free or included.When I contacted Super.com about this, an agent acknowledged the omission and agreed to refund the $80 parking charge, confirming that this was indeed something they are supposed to disclose. However, the refund never arrived. When I followed up, another agent denied that any refund had been offered and gave no resolution. Since then, I have been met with silence, and none of the agents Ive contacted have returned my messages or offered assistance.This experience has been frustrating, time-consuming, and disappointing. I believe this behavior constitutes false advertising, misrepresentation, and unfair business practices.

  

  Business Response

  Date: 07/21/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We genuinely appreciate your patience and the opportunity to address your concerns.
  
  Upon reviewing your booking details, we can confirm that the terms and conditions do mention that some hotels might require additional charges such as parking, which are specified in their debit notes. We understand how important clarity is, and we strive to provide all necessary information.
  
  We noticed that a chargeback has been initiated with your bank regarding this matter. When a dispute like this is started with your bank, all further communication and actions will need to go through them. We provide all necessary documentation to support your banks investigation, but during this time, we are unable to issue any adjustments or refunds.
  
  For the next steps, we recommend staying in touch with your bank for updates on the dispute. Rest assured, we're fully cooperating with them to ensure a comprehensive review is conducted.
  
  We're here to support you, so if you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  booking:Days Inn By ************************** ******************** Confirmation #: B_19560438 Mon, Jun 30 - Thu, Jul 03 booking:Days Inn By ************************** ******************** Confirmation #: B_19560438 Mon, Jun 30 - Thu, Jul Super people Ive got no idea how this charge is so difficult to refund. I made the booking while I was on site at the hotel. The hotel denied my booking and refused to allow me to check in. I didnt get to stay at the hotel and immediately after the establishment denied my ability to stay I requested cancellation of the booking that same morning. I received absolutely nothing and of no fault of my own got no place to go into and then had to go with nowhere to be because my money was gone. I had a significant amount of unappeasable, miserable, misfortunes caused by this happenstance and am quite frustrated that I am being denied a refund by every way I have tried to get one. What did I get for my money? Nothing. Could someone explain why Im not entitled a refund? Banks have closed cases opposite my favor despite the fact I have no idea what my money was spent on. Nothing was ever received and my booking at days inn was denied by management on grounds liberally implying discrimination against me in some capacity. Im quite certain it should come to ones apparent view a refund is justified without them having to stray too heavy in thought. This situation was purely a joke from your seat but my scene is not ********** details Case ********************* Disputed amount:$180.51 USD Seller info:Super.com ************ *********************** Date reported:June 30, 2025 ?Transaction reported

  

  Business Response

  Date: 07/21/2025

  Dear *******,
  
  Thank you for reaching out and sharing your concerns. We genuinely appreciate the opportunity to understand your experience and address your situation.
  
  Our bookings are typically non-refundable and non-amendable, which allows us to offer competitive rates to all our customers. We understand how important it is for you to have clarity on your reservation and are here to assist you.
  
  It appears that you have filed a chargeback with your bank regarding this transaction. Once a chargeback is initiated, the matter is handled directly between the bank and the business. During this process, we're working to fulfill the banks requests for documentation, which means we cannot make changes or updates to your reservation while the chargeback is still active.
  
  We recommend following up with your bank for updates on the status of your case, as they are now overseeing the resolution process. If there is anything more we can do to assist you or if you have any questions, please feel free to reach out. We're here to provide support through this process.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23627926
  
  I am rejecting this response because: There are no active chargebacks through my banks. Consumer protection indicates this type of transaction is illegal. Bookings may be Non-refundable but nonetheless they are available. I was denied availability for use. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/30/2025

  Dear *******,
  
  Thank you for reaching out and sharing your thoughts with us. We truly appreciate your patience and the opportunity to address your concerns.
  
  After reviewing your details in our records, we can see that the chargeback has been closed with the outcome in our favor. However, we understand your mention of not having used your reservation, and we've taken the initiative to escalate this case for a further review with the hotel and our travel partners.
  
  We value your feedback and your patience as we thoroughly investigate this matter. Please rest assured that we're committed to finding a resolution, and we'll keep you updated on any developments.
  
  If there's anything more we can assist you with in the meantime or if you have any further questions, please feel free to reach out. We're here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this remedy to find a resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today July 21 was perusing kayak for hotels and saw super.com.Clicked that site and they ask for phone number then card number stating they dont see the card . Next thing you know you are charged ***** for super.c without your knowledge . Total scam .

  

  Business Response

  Date: 07/20/2025

  Hi ******,

  Thank you for reaching out to Super.com and sharing your experience. We appreciate you for providing us with the opportunity to clarify how the Super+ membership works.

  When you book through Super.com, the exclusive best available rates are specifically offered to Super+ members. At checkout, customers are given the option to enroll in Super+, which is only activated once confirmation is provided. The membership is entirely optional and designed to offer benefits such as cashback, exclusive discounts, and additional travel perks.

  After reviewing your account, Im pleased to let you know that your Super+ membership has been successfully canceled, and weve refunded the membership amount of $14.99 back to you. Rest assured, were here to help and support you whenever you need it. If you have any more questions or need further assistance, please don't hesitate to reach out.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super.com for August 1, 2025, in Seattle, and was immediately charged $628.06. My booking reference is *********** However, Super.com has failed to provide me with a hotel confirmation number, which is necessary to verify that my reservation exists with the hotel. I contacted the hotel directly and was informed that no reservation exists under my name and I do not have a room booked for my stay.
  
  I contacted Super.com’s customer support. I was told that the reservation would appear within 4-6 days after my initial booking. It has now been more than 10 days since I was charged, and my reservation still does not appear in the hotel’s system. I followed up with Super.com in writing on July 15, 2025, giving them 72 hours to either provide a hotel confirmation number or issue a refund. I have received no response from Super.com.
  
  Super.com’s explanation that the reservation “won’t appear until 24 hours before arrival” is inconsistent with standard industry practice. I now have no assurance that my reservation exists and no proof that services have been rendered. I have had to make a separate backup reservation directly with the hotel to ensure I have accommodations.

  

  Business Response

  Date: 07/20/2025

  Hi Norman, 

  Thank you for reaching out to Super.com and bringing your concerns to our attention. We understand the importance of having confirmation for your reservation.

  While the process took a bit of time, I’m pleased to inform you that after our thorough investigation, we have successfully obtained your hotel confirmation number which is ********. You can provide this number for any questions or check-in during your stay in Seattle on August 1, 2025.
  

  We’re here to ensure your experience with us is smooth and satisfactory. If you have any further questions or need additional assistance, please feel reassured that we're here to help.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Norman C*****