Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at Country ************ at *** Airport on Nov 18, 2023-Nov 19, 2023. I booked the travel via super.com; a discount and a pay in 4 travel booking site. Our stay at Country ************ were not good at all. The hotel room wasn't as clean as it should be, the glass/cups provided in the rooms weren't clean, the ice bucket was nasty, we spoke with the front desk but they didn't resolve the issue and complaints; the bathroom wasn't clean up to par; and we didn't receive full bathroom products which means they leave items in the room instead of discarding and providing each guest with a new item. I expressed my disappointment with the management, ********************* on Nov 20th and he provided a full refund for my stay. However, because I booked through a third party (Super.com) and was able to pay in 4 installments, the refund didn't come directly to me. I then filed a claim with super.com, and as of resolution provided on Dec 12, 2023, my claim was denied which mean they will not be refunding me the money that I've paid thus far. As a result, super.com has received monies twice (1 from refund from hotel, and 2 from my payments made). That is not fair and absurd. If a customer isn't pleased with something and was provided a refund, it shouldn't be fair to keep someone's money, especially when you're being paid twice. This has also caused a financial issue with my paypal account. I need my money refunded and this business need to be more responsible for how they handle complaints and dissatisfied customers. They should NOT be able to keep monies from 2 entities when they have already been paid, and paid more than the booking fee. I've attached documentation of the full refund and the denied claim.

  

  Business Response

  Date: 12/22/2023

  Hi ********,

  We are sincerely sorry to hear that you had trouble with your reservation.
  In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
  We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation.
  From now on, any resolution or updates must continue through your financial institution.
  
  
  We apologize for the inconvenience.

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 21002335
  
  I am rejecting this response because: I have been waiting for over 2 weeks for a resolution that I am satisfied with. It's completely unfair that you will not refund me the money I've paid AND have accepted the refund provided by the hotel; which means you are being paid twice on ONE night stay. That is not right, and it's not fair to me, the consumer. Now I am having issues with my financial institution because of this situation. I really don't want to have to take this to court, but I will if I have to. This very hurtful and unfair to me. I'm financially struggling but you want my money and the refund that was given to you from the hotel.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/29/2023

  Hi ********,
   
  Thank you for reaching out to us about your reservation B_12067877.
  
  As explained earlier, since you've initiated the chargeback process, we no longer can take any action on this matter.  
  
  From now on,  any resolution or updates must continue through your financial institution. 
  
  Regards,

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website advertised a $20 cash back instead it charges your card for a subscription . This website is advertising false and misleading

  

  Business Response

  Date: 12/22/2023

  Hello ******,
   
  Thank you for contacting us about your Super+ membership.
  
  It is possible that you have been charged for our Super+ membership. Please note that we cannot automatically enrol you unless you chose this option when booking your reservation.
  
  Membership comes with various benefits including cash advance, credit building and up to 10% cashback on travel. However, if you have decided not to continue the membership, we are happy to issue a refund as our primary goal is to ensure our customers' satisfaction. To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
  ***********************************************************************************************************************
  
  We look forward to serving you in the future.

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6 I booked a hotel room for $109.52, including an additional charge to make it a "refundable" booking. However, when my work schedule later changed and I needed to refund the booking, they denied my refund application based on their terms and conditions. As it turns out, the fine print says that their team can find any reason to deny your refund request. It reads, "The decision to refund is entirely at the discretion of our Customer Experience Team." So I tried contacting their customer support online chat and multiple representatives told me there is nothing they can do. Now I have no way of requesting for a refund, even though I paid extra for that. This is blatant fraud, not only am I not being refunded for a service I cannot use, but they also charged me additional money for a refund service which is completely unusable. My booking reference is B_12289018.

  

  Business Response

  Date: 12/22/2023

  Hi Aiden,

  Thank you for reaching out to us regarding your reservation B_12289018.

  Regarding your reservation, you purchased an extension to your booking which enables you to have flexibility beyond the refundable window which allows for refunds under specific conditions. In order to deviate from the refundable policy of your booking, you must meet the eligibility criteria. When booking a flexible rate, you are *********** a full refund if you cancel within the grace ******* In this case however, the booking's refundable period passed and the enhanced refund policy was in effect.
  
  For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links:
  ***************************************************************************************************
  **************************************

  We hope this clarifies the reservation policies for you.

  Regards,

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a 2 rooms at the holiday Inn Express ********************************************************** ******** for July ***** *****. They could not supply the rooms, and wanted to split up my children to another hotel miles away. They gave me me a credit on my M.C. for Con # B9950319 but wouldn't give me a refund for Con#B9950449. They told me I was a no show. I have called Super Travel several ,yes several times. Also spoke to ********************* the manager of the hotel in ************ and they were never even paid for the room. Super travel won ' t refund my money as they said I was a no show. They are not willing to call the hotel or try to resolve this. The last time they just hung up on me. Head office for IHG hotels tells me they are notorious for this practice. If it was only a few dollars I wouldn't complain ,but it is $360.56. I am a ******** ,but winter in ******* so that is why the **** address

  

  Business Response

  Date: 12/22/2023

  Hi *******,
  
  Thank you for taking the time to share your thoughts regarding B_9950319. Providing excellent customer service is a top priority for our company. We understand your concerns and here to provide you the support. Please understand that, as a third-party booking site, certain incidents beyond our control *** occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
  
  We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account in October and it usually takes 3 - 5 business days to reflect. We have enclosed the refund receipt for your reference.
  
  We value your choice to use Super.com and are here to support you in any way we can.
  
  Regards
  
  

  Customer Answer

  Date: 01/02/2024

  ************************************;<************************>

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  To:**********

  Wed 12/27/2023 11:08 AM

  Thank you for your response. But, I had two rooms booked at the Holiday Inn Express ************ ******** July 14-16,2023. The confirmation numbers were B9950319 & B9950449. The B9950449 reservation could not be given as the hotel was overbooked. They wanted me to move my children to another hotel ( I think a Home2 Suite). Couldnt let my children stay at another hotel so I cancelled both rooms. They agreed to refund me , but only got the credit for B9950319. When I called their office several, I mean several times they said I was a no show. I wasnt a no show I had cancelled as my children couldnt stay 5 miles from where I was staying. Their staff gets upset because I ask and they just hang up. The credit they owe me is sizeable  $360.56. B9950449 is the confirmation number. I am a reasonable person,but I think I am being taken advantage of. Hoping you can send this on to someone who can help me. Use this email or phone number ************. *******************************

  

  Business Response

  Date: 01/08/2024

  Hi *******,
  
  Thank you for reaching out regarding your reservations.

  Please note your reservation B_9950290 was also cancelled and refunded as you mentioned the hotel was able to accommodate only one of the 2 bookings.
  
  We value your choice to use Super.com and are here to support you in any way we can.

  Customer Answer

  Date: 01/10/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  From: ******************************* <************************>
  

   

  Got another reply from BBB regarding Compaint #********. Seems that Super Travel gave me a refund but they didn't. They reference booking #B9950290. That is not even my booking. Maybe they gave my credit to someone else. My booking number is B9950449. I'm not sure if their right hand knows what their left is doing. Maybe they lost my credit card number. Thank you *******

  
  

  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 02/08/2024

  Hi *******,

  Thank you for reaching out. We wanted to assure you that the said booking B_9950290 was made by you and a full refund was processed. We are attaching your invoice and refund receipt for your reference. Hope that clarifies your doubt. 

  Regards

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I planned a trip to ******* so I booked a hotel through Super.com. Since my travel plan is 100% confirmed, I made a non-refundable reservation. However, I later learned that this hotel does not accept guests under 21 years old. I called the hotel, and they confirmed this policy. The age limit was not mentioned on either the information page or the booking confirmation. When I contacted the hotel, they agreed to issue a full refund (my email conversation with the hotel is attached), but said I needed to inform the website about the age restriction preventing me from checking in. When I contacted Super.com, they requested a formal confirmation document from the hotel to process my refund. However, the hotel insists that I must contact the website first and refuses to provide any formal confirmation directly to customers. Neither party is facilitating my request, with each instructing me to reach out to the other. I believe it should be Super.com's responsibility to address this issue since my order was made with them and they did not provide any information about the age limit. The hotel already agreed to fully refund me if Super.com reach out to them. The customer service staff at ******************** refused to contact the hotel. In this case, the hotel won't get the money, I won't get the service, but Super.com get to keep the fee I paid. Is this even reasonable?

  

  Business Response

  Date: 12/17/2023

  Hi ******,

  Thank you for bring this matter to our attention. Our hotel rooms are sourced from different partners including Expedia, Booking, Priceline as well as wholesalers to get you the best rates, and what makes us special is our access to exclusive deals.Please understand that, as a third-party booking we must have valid written approval from the property to confirm their approval to issue a refund.

  Our Amendments team is currently validating approval with the accommodation and the travel partner. They will follow up with you as soon as possible.

  We appreciate your patience so far.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reserved a hotel room with what was being sent as Super.com. From what staff workers ****** and ***** said, they were listed as Priceline in the system of Double Tree, and Super did a bait and switch and DID NOT reserve me the room advertised. the location they booked was a franchise and NOT a corporate Hilton location that had their own set of rules for which I did not meet and I was denied to be checked into the room. ( **************** guest service *****) Although the room was PAID for, double tree required a hold of incidentals and parking on a major credit card of approved brands for which I DIDNOT have therefore they could NOT check me in. The manager ****** stated he was canceling the room with no cancellation fees (view attachments). He had me call Priceline because according to his system, the room showed under a Priceline account. they apologized and stated ***** WOULD HAVE TO reverse charges. The room went from a temp authorization to a charge and SUPER has yet to reverse the charge. They made me go to some website and submit docs and then I noticed the authorization went to a full payout.Doubletree REFUSED me check in. Advised cancellation cost to be waived. I seek a FULL REFUND back to card. I would appreciate a free hotel stay for the inconvenience this caused on the trip.

  

  Business Response

  Date: 12/17/2023

  Hi *************

  
  Thank you for reaching out to us about your reservation B_12292801.
  
  
  We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.    

  
  Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible.
  We greatly appreciate your patience while our team works diligently to resolve this matter.

  Customer Answer

  Date: 12/24/2023

   
  Complaint: 20976353
  

  Response was NOT a remedy but request of more time.

  
  I am rejecting this response because:
  
  Company states more time is needed and has NOT provided FULL refund back to card or alternate resolution.  Would appreciate a reversal of the temporary authorization funds  taken that have yet to be returned.  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/09/2024

  Hello ******,

  Thank you for reaching out again.

  We are still investigating the details of your reservations at this time, especially regarding your concerns about refund. Some cases require involving multiple parties in order to process a refund and hence take longer than usual. Our team is committed to resolving this efficiently. We'll keep you posted on progress!

  Regards
  
  

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against super.com for Excessive Cancellation Fee - Order B_11717092 To the Better Business Bureau,I am writing to express my concern and lodge a formal complaint against super.com for imposing an excessive service fee on a cancelled booking well in advance of the stay. This complaint pertains to my reservation (Order B_11717092) at ***************************, scheduled from December 1st to December 4th, 2023.Incident Overview:Booking and Prompt Cancellation: On October 22nd, I booked a stay at 3 PM and cancelled it by 6 PM the same day, more than a month before the scheduled stay.Communications with super.com: Following cancellation, I promptly informed super.com and provided all necessary cancellation confirmations. Despite supplying both an email record and a formal cancellation letter from the hotel on November 20th, super.com imposed a hefty amendment service fee of $576.06, only partially refunding the initial amount.Points of Concern:Disproportionate Cancellation Fee: The fee is excessively high, especially considering the advance notice and minimal involvement from super.com.Transparency Issues: I was not informed about such a significant fee for early cancellations at the time of booking.Delayed and ******************* The refund process was inefficient, marked by delayed responses and excessive documentation requests, indicative of poor customer service.Resolution Sought:In light of these points, I request a full refund of the $576.06 amendment service fee. This charge is unwarranted and unjust, given the circumstances of the early cancellation and the lack of substantial services rendered by super.com. I believe this fee contradicts fair business practices.I appreciate the BBBs attention to this issue and hope for a prompt and fair resolution.Sincerely,Xinyue

  

  Business Response

  Date: 12/17/2023

  Hi ******

  Thank you for reaching out and expressing your concerns regarding the refund for your reservation (Order B_11717092) at ***************************.
  Upon reviewing your case, it appears there might be a misunderstanding. Our records indicate that your reservation was indeed canceled, and a full refund of the total amount was processed on 2023-11-21. For your reference, we have attached the relevant documents confirming this transaction.

  For further information you must reach out to your bank.

  Regards

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 20976327
  
  I am rejecting this response because: This order  B_11717092 was not fully refunded.

  I paid total $2306, but only got $1,729.94 refund. Attached is the amendment fee screenshot.

  I request a full refund of the $576.06 amendment service fee. 

   
  Sincerely,
  Xinyue

  

  Business Response

  Date: 01/10/2024

  Hi Xinyue,

  The total value of the reservation that you booked was for USD $1729.94.

  As explained earlier and shown in the refund receipts, our records indicate that your reservation was indeed canceled, and a full refund of the total amount was processed on 2023-11-21.

  For further information you must reach out to your bank.

  Regards

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel reservation B-******** with Super.com on Aug 14, 2023 for the ************* in ******** ****** for Feb ****, **** and prepaid $2492.96 thru my PayPal account. I wanted to change my check-in date and the super.com website said I had to cancel and rebook. I cancelled on Oct 18, 2023 and rebooked for Feb **** on B-******** and prepaid $2697.26 with my PayPal account. I received the refund of $2492.96 for the cancellation of B-********. On Nov 22, 2023 I cancelled B-******** and received a refund of only $204.30. Since that time i have made numerous phone calls to the help desk and received an email on Nov 22 from *******************, Super.com Supervisor advising me that my refund had been processed and I needed to wait 3-5 days for it to post to my bank. I waited but the only refund I have received is $204.30. I have sent several emails to ******************* with no response and have continued to call the help desk. they continue to maintain that I have received my refund and will take no further action and refuse to let me talk to a supervisor. The uploaded pdf shows that my refund was only $204.30 rather than my payment of $2697.26. They owe me $2492.96

  

  Business Response

  Date: 12/17/2023

  Hi ******, 

  We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.

  Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible.
  We greatly appreciate your patience while our team works diligently to resolve this matter.

  Customer Answer

  Date: 02/15/2024

  This is a continuation of complaint ********; it has not been resolved and Super.com has still not refunded the full amount for my cancellation of hotel reservation B11655015. They refunded $204.30 of the $2697.26 total for the reservation. The only response I have received from the business is another copy of the refund voucher for $204.30. This has not resolved my remaining refund due of $2492.96 I called them again on Jan 9 and the customer service rep said that I only paid $250.85 for my original reservation B10691169 on Aug 14, 2023. This is the first time I have been told this and I have no record of that charge. The actual charge was $2492.96 as shown on my credit card statement (Atch 1). I cancelled B10691169 on Oct 18, 2023 and received a refund of $2492.96. I immediately rebooked B11655015 and was charged $2697.26 The refund and the new charge are shown on my credit card statement (Atch 2). I cancelled B11655015 on Nov 22, 2023 and only received a refund of $204.30 as shown on my credit card statement (Atch 3) I immediately called customer service that day and have been arguing with them every since. Somehow they have intermingled my refund of $2492.96 from reservation B10691669 with my refund due of $2697.26 for cancellation of reservation B11655015. I am still owed $2492.96. I am not satisfied and do not want to close the complaint.

  

  Business Response

  Date: 02/19/2024

  .

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 20975295
  
  I am rejecting this response because:  *********** reply is just another copy of the $204.30 refund receipt that they issued instead of the $$2697.26 refund I have should have received for cancelling reservation B11655015.  They still owe me $2492.96.  I have provided copies of my credit card statements showing I paid $2492.96 for reservation B10691669 on Aug 14 which I cancelled on Oct 18 and received a full refund of $2492.96.  I rebooked reservation B11655015 on that same day (Oct 18) and was charged $2697.26 as shown on the same credit card statement i previously submitted..  These are again attached.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a booking for a hotel and head till 12 five to cancel reservation. I canceled on **** and never received my refund call. The company they sent that they said there was my bank holding it up. They sent the money called my bank bank says they never received anything, been on the phone with the company, Super many times and never got my money back. They keep saying they sent it. I never received it on their website. It states that they were supposed to return your money between three and five business days its been much longer.

  

  Business Response

  Date: 12/15/2023

  Hi *****,

  It is noted that our Support team was able to resolve this issue as they have just emailed you the response from the travel partner.
  
  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am retired and live on a fixed income. Super.com offered ***************** Lifetime License-Windows". I use this software regularly and felt it was a good deal. I made the purchase on August 29, 2023 and have not received anything in return. I have written to the company several times with no success of receiving the product or refund.

  

  Business Response

  Date: 12/15/2023

  Hello *********, 
  
  
  Thank you for reaching out. We're sorry to hear you didn't receive your order for the **************** Lifetime License - Windows. Our records show that the email with the license key was sent to **************** on 08/30/23. Please see below a rough copy of the email sent to you:
  
  Super 
  <****************************************>
  Aug 30, 2023, 12:04:50?PM
  ?
  ?
  ?
  to ****************
  Item: **************** Lifetime License - Windows
  
  
  Your code: SUFWS9WXFH2
  Redemption URL:
  ********************************************
  Instructions to redeem your code:
  Redemption Link: ******************************************** Click the Redemption Link above or visit: ******************************************** Enter your voucher code Enter your email address Next will be a thank you window, followed by next steps via email In the email, will be final steps for accessing and downloading the software
  
  We also have some exciting news to share! As of September, we have closed Super Shop to bring you an upgraded experience with Super.com. This marks the beginning of a new and improved journey that we are thrilled to embark on with you.
  
  
  Warm regards,
  Super.com Corporate