Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On about September 21 of 2023, this complainant tried to book an accommodation for two for a price of approximately $261.08 at the *********************** located at ************************************************************************* with two queen **** in a non-smoking room for the night of Sunday, September 24, 2023, on Super.com website and pay for the reservation with PayPal. The transaction failed to book and was marked incomplete, yet the charges eventually went through posting to my debit account card as authorizations. It was retried multiple times with the same results because of the incomplete nature of the transactions. It seems I am obligated for up to $1,044.32 in pending charges in multiple transactions (some for the entire amount and others for a pay-in-4 PayPal installment arrangement) all for the same room (4x $261.08) on PayPal. A total of $195.81 and counting has thus far been deducted (tied up) so far to pay for three separate pending transactions for the same room at a price of $261.08 on two separate debit cards encompassing a pair of financial institutions. This is all when only one single room for a total of $261.08 was sought but didnt go through. You are pressured to snag the deal with a timer that ticks off the scant minutes and seconds you have to snag the price.The Super.com website doesn't work properly and appears to malfunction for various reasons that are dubious, yet the financial information it captures for PayPal processing attempts to put incomplete transactions through. PayPal was charged, at least, three or four times [and counting] for the same thing ... the same accommodation ... the same booking. Charges are pending and my financial institutions have been alerted. No accommodation was booked nor confirmed. The Hotel verifies that nothing was booked via Super.com.I will alert the Consumer Protection Unit of the *********** and the *** if the pending charges (authorizations) do not fall off in 3-5 days.

  

  Business Response

  Date: 10/01/2023

  Hi ******,
  
  Thank you for reaching out to us.
  
  We are truly sorry to hear about your experience. To address your specific situation, we kindly ask for the reservation ID and the email address you used for the booking. This information will help us investigate and resolve the issue more effectively.
  
  Order ID:
  Email used for the reservation:
  
  Hope to hear from you.
  
  Regards,

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 20 I made a reservation at the ****************************************************************** in ***********. I didnt realize the reservation was made through another party called reservation stays.com. I paid $123. for a refundable booking fee. on August 21, I tried to cancel the reservation. Due to the fact that ********** that we were taking before the reservation was canceled. I have received many emails from them since finally spoke to a supervisor on the phone and she said that my reservation did not qualify for a refund. Even though I had a refundable deposit paid.I charge the fee on a Chase charge card, and filed a dispute. I might not hear anything for two months hoping you can help me get my deposit back.My confirmation number with the reservation is B_10764993 Thank you *********************** *************************************************************************************** Tel ********** *******************

  

  Business Response

  Date: 10/01/2023

  Hi *******,
   
  Thank you for reaching out to us about your reservation B_10764993.
  
  We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.  
  
  We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on,  any resolution or updates must continue through your financial institution. 
  
  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
  
  Regards,

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20636563
  
  I am rejecting this response because:   I only have a temporary Credit from Chase, until they settle with Reservation stays! By *********** Law, I cancelled within 3 days.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/08/2023

  We truly understand your frustration, and we're fully committed to addressing your concerns. As we informed you before, you initiated a dispute with your bank, and as a result, it's imperative that all further communication regarding this matter goes through your card processor.
  
  
  We apologize for the challenges you've encountered, and we've ensured that our dedicated Chargeback team is aware of your case since you're seeking a resolution. However, please be aware that the mediation process must be exclusively handled through the dispute you filed with your bank. We hope this explanation clarifies the situation.

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20636563
  
  I am rejecting this response because:
  I only have a temporary refund on my Charge card ,until a decision is made!
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a hotel in ******* from 9/1/2023 - 9/4/2023 at a discounted rate through Super. Attempted several times at doing due diligence and contacting the hotel to confirm they had a record of my reservation. The hotel did not have any such record, so followed up with Super on several occasions flagging the issue. They lied to me each time telling me it was the hotel who hadnt put it in their system and not to worry they had done their part and the reservation was valid. Was told they would follow up with the hotel to get a confirmation # from them to ease my worries. This never happened. In the end i flew to *******, showed up to the hotel and the hotel had no record of any reservation from Super. Super did nothing to remedy the situation, I wouldve been completely stuck without a place to stay if I hadnt made a second non-refundable reservation directly through the hotel as a safety net. Ended up paying a significantly higher rate than if I had used an alternative method when I made my initial booking. ***** did refund me what I paid them after my stay but it in no way makes up for all the trouble and costs they caused with their fraudulent behavior. Taking money from customers and not fulfilling that service is fraud. Deliberately lying to customers when its apparent they havent carried out the service is fraud. This company should be investigated and shut down

  

  Business Response

  Date: 10/01/2023

  Hi ********,
  
  Thank you for reaching out to us about your reservation B_10442802.
  
  We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
  
  We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
  
  This matter was resolved by providing you a full refund on cancellation.

  Regards

  Customer Answer

  Date: 10/01/2023

   
  Complaint: 20635744
  
  I am rejecting this response because:
  
  The core issue is that I was misled and the business is operated in a fraudulent manner. I clarified I was given a refund for the booking but I still ended up having to pay significantly more than I wouldve if I wouldve booked a hotel without Super and not had to last minute secure a booking to cover myself. I came out at a net loss even with the refund and other potential customers should be warned against booking with Super 
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/17/2023

  We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
  Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible.
  We greatly appreciate your patience while our team works diligently to resolve this matter.

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20635744
  
  I am rejecting this response because:
  
  Super has failed to offer any explanation on what caused this failure. Despite numerous follow-*** on my part to point out the error I was lied to and it cost me significantly. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day free trail of their Super+ membership, which is normally $24.99/month. I called on the 7th day to cancel it. I was on hold for 4 hours. When I finally spoke to a customer service rep, they assured me I wouldnt be charged. The next day, I was charged. I called back a few days later and was on hold for 2 hours this time. I explained the situation and was assured that a refund would be issued within 3-5 business days. No refund was ever issued.

  

  Business Response

  Date: 09/30/2023

  Hi ****,

  We genuinely regret the inconvenience you've encountered. We're currently handling a larger-than-expected volume of calls and support inquiries, which has resulted in longer response times. We truly appreciate your patience during this period. To assist you more efficiently, please email us your details at ********************.

  Regards

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20633831
  
  I am rejecting this response because:

  I immediately contacted the email address they provided and have not received a response. This is why I reported this business- I think they have a habit of telling people theyve resolved an issue when they actually havent. Then, they make it so impossible to contact them that it wears people down and they just lose their money. Who has time to wait on hold for 4 hours? This has happened to me three times now- Ive been told they refunded my money, but they havent.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/17/2023

  Hi ****

  We greatly appreciate your patience.We're genuinely sorry for the delay in response while we reviewed your case. As informed before, please note that there are several cases under force majeure occurring globally, so we're sincerely sorry for the delay in getting back to you.
  

  Rest assured that we are fully dedicated to enhancing our services and ensuring that your experience is smooth and efficient, with the utmost priority placed on delivering a ****************.

  It is noted that this issue has already been resolved and our team had informed you of the cancellation. Please see receipt below.
  

  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They refunded my money on October 17 after lying about it three times. I feel like this should affect their business rating; no one should have to go to this much trouble to get what a company has already promised you. 
  

  Thank you so much for advocating for me. If it werent for you, I would have lost that money.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room through Trivago. Apparently they use Super.com as one of their sites. When I arrived at Hotel Indigo in ******* ** there were no rooms available. They oversold the hotel and I had to find a new hotel to stay at for the night. I am being charged ****** for a room I never stayed in. I have disputed with credit card company twice but I have not had the disputes go my way. I have spoken with Super.com but they say they cant give me my money back only my bank can. Please help!

  

  Business Response

  Date: 09/30/2023

  Hi ********,
   
  Thank you for reaching out to us about your reservation B_10014149.
  
  We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.  
  
  We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on,  any resolution or updates must continue through your financial institution. 
  
  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
  
  Regards,

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20632891
  
  I am rejecting this response because:
  Super.com is keeping my money because my bank has already decided twice that Im responsible for this bill.  I spoke with hotel and there was NO reservation.  The hotel never got paid.  I spoke with assistant manger at Hotel Indigo and there was no reservation in my name!  This business is stealing from people!  Managers name is ******************************- # is *************.  I ended up at another hotel that night and I have proof I stayed there instead.  I never cancelled my reservation,  there were no rooms available at indigo!  The credit card dispute is over they can get to that account and return money!  Super.com knows I did not stay at indigo!  So sad business steal from hard working people like this!  Im flabbergast that they would steal money because I disputed with my card co. Thank you 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/17/2023

  We truly understand your frustration, and we're fully committed to addressing your concerns. As we informed you before, you initiated a dispute with your bank, and as a result, it's imperative that all further communication regarding this matter goes through your card processor.
  
  
  We apologize for the challenges you've encountered, and we've ensured that our dedicated Chargeback team is aware of your case since you're seeking a resolution. However, please be aware that the mediation process must be exclusively handled through the dispute you filed with your bank. We hope this explanation clarifies the situation.

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com booked a room at Quality inn in ********* sept.15th for one night. The charge for a room $80 but my credit card was charged $98. I was not notified of any further charges by super.com.i have tried several times to reach them but there has been no reply. I have tried calling but they say high volume calls they will return my call but they never called me.

  

  Business Response

  Date: 09/30/2023

  Hi *******,

  Thank you for reaching out to us. 

  Please know, were not attempting to mislead anyone and were so sorry for any inconvenience you may have experienced. 

  The invoice you received at the time of booking is the correct documentation for your purchase charge breakdown. To clarify, the price on the folio is what we negotiate with our partners. We increase the price by a small margin to cover the costs associated with running our business. That being said, we still offer the most affordable rates saving you money on hotels so that you can spend more everywhere else!   

  Regards

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had initially booked my stay at ****************************** (KS) through SuperTravel (super.com) and made the payment on May 2nd. Upon a closer examination of my financial records, I discovered that I had been charged once again by the hotel for the same stay. I have attached both receipts for your reference. It's important to note that the variance in the amounts charged is a result of the alteration in the duration of my stay. While I had originally reserved the room for four nights through booking system, my actual stay extended only for three nights.In my initial attempt to resolve this double billing, I reached out to the hotel, where a representative informed me that they had not received any payment from SuperTravel and advised me to contact them directly. Subsequently, I contacted SuperTravel, who informed me that they could issue a refund but required a detailed invoice of my payment from the hotel. I diligently followed up with the hotel. After quite a bit of calling back and forth, the hotel finally sent me the bill. I immediately sent the bill to super.com and asked for my refund. I received an email saying that "I'll work with our partner, and negotiate your refund within 72 hours. once confirmed I'll process it right away and I'll let you know as soon as I hear from them. " on 9/7/23.I never received my money, and I haven't heard anything from them since.

  

  Business Response

  Date: 09/30/2023

  Hi *****,
  
  Thank you for reaching out to us about your reservation B_9296154.
  
  We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
  
  We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
  
  This matter has been escalated to our *********** team who will be reaching out to the accommodation and the travel partner to investigate what happened and will follow up with you as soon as possible.

  Regards

  Customer Answer

  Date: 09/30/2023

   
  Complaint: 20632538
  
  I am rejecting this response because:
  I reached them so man at times before filing this to BBB, all messages say that they will solve the problem, but they did nothing so far. I need to see my refund in my bank account before 10/6/24 otherwise I will *** them ask to court add interest and embarrassment of all my time that I wasted for this is*** on top of the original amount.
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/09/2023

  We're genuinely sorry for the delay in response while we reviewed your case. Please note that there are several cases under force majeure occurring globally, so we're sincerely sorry for the delay in getting back to you. We've also been experiencing a high volume of bookings and subsequently, an increase in support queries, in addition to the normal volume for peak season in this industry, so it takes us longer than usual to respond, as this spike also affected our travel partners.
  We greatly appreciate your patience while our team worked diligently to resolve this matter.

  
  The refund has been issued and it usually takes 3-5 business days to be processed. Processing times depend exclusively on the bank, therefore you must reach out to them for an exact timeframe.
  
  Please see enclosed your refund receipt.
  
  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

  Customer Answer

  Date: 10/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It took more than 2 months and many emails and phone calls to make them refund my money.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7, 2023, I went on their site thinking I was on the Hilton site booking a room for September 14th checking out on the 15th. Entered the dates on the website and completed the transaction. I found out on the 14th when confirming the reservation with the hotel that the reservation was made for the 7th of September and not for the date I entered into their site. I reached out to Reservationstays.com and received the attached emails that I wasn't getting a refund. Also, their system is not designed to provide refunds. I feel that I was just robbed of my money by a scam artist. What business model doesn't provide refunds when their product made the mistake. Reach/ed out to them twice with no resolution. I have attached the responses to my emails below. Received one phone call but they never left a phone number to return the call, just stated to call them. I had to research the number and when I called I was in the queue at >400. when i got to number 1, the call disconnected.

  

  Business Response

  Date: 09/30/2023

  Hi *******,

  Thank you for reaching out to us regarding your reservations B_11030804 and B_10725658.

  We apologise for any inconvenience. However, please note that you made 2 separate bookings as indicated by 2 separate Order IDs. IF there was one booking we would not have generated 2 Orders. This is a sheer miscommunication from the Hotel's side where they mis-informed you about the reservation booked for a different date. We apologise on their behalf. Unfortunately since you had already crossed the refundable window, we are unable to process a refund on this.

  If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.

  Regards

   

  Customer Answer

  Date: 09/30/2023

   
  Complaint: 20631659
  
  I am rejecting this response because: Of the two reservations the one for the 15th of September  was fine.  The one for the 7th is the one I  Question.   I was booking the 14th of September for the hotel to extend to two night but your systems charged me for the 7th of September and I had no reservation for the 14th as needed.   I know the hotel did not charge you and this company knows it as well. I contacted them on day one upon finding out about the issue and there was never a window fir a refund as their system doesn't provide refunds.  
  

  I am requesting the refund for the reservation on the 7th only.  

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/17/2023

  Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
  If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
  Once you have received written confirmation from the accommodation, please contact our Support team and we will be happy to process your refund or modification.We hope we have clarified your doubts and concerns.

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made 3 reservations for 3 days a piece through super.com and there were bugs in my husbands hotel room it was a handicap accessible room. the hotel tried to move him but due to the unavailable of more accessible rooms he couldnt move up flight of stairs. We told the hotel about this and they said they couldnt return our money because we booked through a 3rd party OTA(online travel agency) and to call them. I called them and they gave me the run around. Now Im out almost $600. 3 stays 1) 8/19-8/22 paid $184.96 2) 8/22-8/25 paid $ ******, 3) 8/25-8/28 paid $195.93. When I contacted them they were rude and told me I had to get my money back from the hotel, the hotel said they cant refund me because I didnt purchase through them, when I told super.com about it they brushed me off and told me that they cant refund me, I paid almost $600 for a hotel room that was disgusting and full of bugs.

  

  Business Response

  Date: 09/29/2023

  Hi ********,
  
  Thank you for reaching out to us about your reservation B_10822411, B_10787489 and B_10753377.
  
  We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management.  If something goes amiss during your stay, please let the hotel know directly. Its their role to make you as comfortable as possible!   
  
  The only exception that would allow us to issue a refund or compensation would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. In that case, you must ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and guest name.  

  Regards,

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a hotel booking on June ***** at ***********************. Confirmation #B-9894587. The hotel would not accept the booking as i was told they wouldn't except the low rate i received. I've called and spoken to Super several times. Each time i was told i will get a refund but nothing ever happens. Its been 3 months and still no refund. That's all i want is my money back as Quality inn would not accept my reservation.

  

  Business Response

  Date: 09/30/2023

  Hi *******,
  
  Thank you for reaching out to us about your reservation B_9894587.
  
  We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
  
  We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
  
  This matter has been escalated to our *********** team who will follow up with you as soon as possible.

  Regards

  Customer Answer

  Date: 10/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded the amount that was paid. Took a long time but they came through. Thats good for me.
  
  Sincerely,
  
  *************************