Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Booking # B11758462) A reservation was made through Super.com and fully paid for. Upon arrival to the hotel, we were informed there was an issue with payment (between ************** and we could not check, and we would have to pay again to secure a room.I paid out of pocket and contacted Super for a refund. I had to submit paperworks several times with no resolve. After a month of no refund , I rightfully and fairly filed a chargeback through our bank to receive funds back. My bank informed me that Super.com is fighting the charges, even though there is proof from the hotel that we could not check in. This is theft.I tried reaching out to Super.com SEVERAL times to resolve, however they give a response that since a chargeback is initiated, there is nothing they can do. This is a loophole to constantly keep you from retrieving your refund that is owed to you.I am requesting my full refund on $157.79. The hotel has confirmed that the reservation was cancelled, why are yall y still holding m funds? Please provide the BBB with your alleged Chargeback teams info, so we can resolve this matter once and for all.

  

  Business Response

  Date: 04/15/2024

  Hi ******,

  Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.

  We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers.

  We understand that you've initiated the chargeback process, indicating a dispute with your bank or payment provider. At this point, our ability to intervene or take further action is limited.

  Our dedicated Chargeback team is actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Going forward, any updates or resolutions regarding this matter must be pursued through your financial institution.

  We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case.

  We trust this clarifies matters for you.

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21576122
  
  I am rejecting this response because: this is the same response that I have gotten from your business for months.

  My credit card company has alerted me that your chargeback team is refusing to refund my money, despite knowing on your end that I was unable to check into the hotel that I paid for in full.

  Please have a dedicated member of your chargeback team respond with additional information and process a full refund.

  Again, it is theft to take from a customer without providing agreed and paid services.

  Please do not respond with the same response.

  
  Sincerely,
  
  Jasmjn C

  

  Business Response

  Date: 04/18/2024

  Hi ******,
  
  As we informed you before, you initiated a dispute with your bank, and as a result, it's imperative that all further communication regarding this matter goes through your card processor.
  
  We apologize for the challenges you've encountered, and we've ensured that our dedicated Chargeback team is aware of your case since you're seeking a resolution. However, please be aware that the mediation process must be exclusively handled through the dispute you filed with your bank.
  
  We hope this explanation clarifies the situation.

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21576122
  
  I am rejecting this response because:
  As previously stated, I have spoken to my card processor/ card company.They have informed me that your company has rejected the claim of responsibility. They are saying they cannot move forward with Super.com not claiming responsibility.

  Previously, I have asked that your chargeback team reach out directly, as the same response from you is not resolving the issue.

  It seems that Super.com avoids responsibility by rejecting communication during a chargeback, even with ALL evidence that proves that I DID NOT receive services that I paid for on your site.

  Are you saying that my card company solely makes the decision during the chargeback process? If so, please show where your company admits that I did not receive the services paid for.

  I am still requesting my full refund of $157.79 for services  that I paid for to your company, that have been proven I did not receive.

  Sincerely,
  
  ***************

  

  Business Response

  Date: 04/26/2024

  Hi ******,

  We completely understand the challenges you've faced with your reservation, and we're genuinely sorry for any inconvenience it caused you. Just to reiterate, since you've raised a dispute with your bank, it's essential that all future discussions about this matter happen through your card processor.

  Please know that our dedicated Chargeback team is on the case and eager to help you find a solution. However, it's important to keep in mind that the resolution process should be handled exclusively through the dispute with your bank.

  We hope this explanation clarifies the situation.

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21576122
  
  I am rejecting this response because:
  You have not answered any question that I have asked.

  Again, I have gone through my card processor and was told that your company is refusing to refund the money. 
  

  Im unsure on how to articulate this any further. This exact response from Super.com is the reason we are here today.

  The run around from your company has been going on for months. 
  

  If you really want to help, send an email to my card processor admitting that I did not receive the services I paid for- Instead, your company is refuting liability.
  

  Please make this make sense and tell me how this is not theft.

  If you are unable to perform the requested actions or refund me in total, please escalate to someone who can assist.

  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for ******************** in **************, ** from March ***** on super.com. The reservation confirmation number is B_13554133 and being paid in advance for by credit card. Upon arriving at the hotel, the hotel could not find my reservation. I then contacted super.com chat for further assistance. It did not help even after escalation with super.com team. After hours of waiting in the lobby, super.com was not able to provide me with the Marriott confirmation number for check in. Stranded at the hotel late night with no car, I had not choice but pay $294.19 walk-in rate out of pocket for a new reservation at the hotel for that night.Super.com should bear the responsibility because reservation was confirmed by Super.com but not honored by the hotel. I'm requesting $294.19 reimbursement from super.com.

  

  Business Response

  Date: 04/13/2024

  Hi ******,

  Thank you for bringing this to our attention. We appreciate your understanding and want to acknowledge that, as a third-party booking site, unforeseen incidents in the travel industry may occur beyond our control. Despite these challenges, our dedicated Support team was able to address and resolve the issue by issuing you a full refund back to your original method of payment last March 26, 2024. It usually takes 3 - 5 business days to reflect. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe. On top of that, a credit was also sent over to your account for the trouble that was caused.

  We are committed to helping you within the scope of our policies. In this case, we have processed the reimbursement for the price difference of the room you have booked directly with the hotel as credits to your account, as you have requested. Please see the email sent to you for the exact amount.

  We value your feedback, and as a demonstration of our commitment to continuous improvement, we're delighted to offer you additional credit to your account. This gesture is aimed at transforming your negative encounter into a positive opportunity for a future stay. The credit is already available for your use.

  We apologize for any inconvenience you may have experienced and look forward to the opportunity to serve you again in the future.
  

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21569602
  
  I am rejecting this response because:

  I booked for two nights (March *****) on super.com. The total is $180.99, and the nightly rate should be $90.99 per night after taxes and fees. The nightly rate for March 25 - 26 I paid at the hotel is $294.19. The difference should be $203.2, not $113. I did not stay at the same hotel for the second night because it was too expensive.

  I am requesting an additional credit of $203.2 minus $113 = $90.2 to cover the additional out of pocket expenses I incurred on the first night. Thank you.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/15/2024

  Hi ******,

  Thank you for bringing this to our attention. Please note that our dedicated Support team was able to address and resolve the issue by issuing you a full refund back of $181.99 USD to your original method of payment last March 26, 2024. It usually takes 3 - 5 business days to reflect. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe. Also, a credit was also sent over to your account for the trouble that was caused on the same day.

  As you have made a new reservation and made an out-of-pocket expense of $294.19, we have then processed the reimbursement for the price difference of the room you have booked directly with the hotel as credits to your account, as you have requested. The partial refund processed was for $113.

  On top of that, we have sent you an additional credit to your account. This gesture is aimed at transforming your negative encounter into a positive opportunity for a future stay which is already available for your use.

  The full refund processed last March 26, 2024, for $181.99 and the reimbursement through credits for $113 totals the amount of $294.99 which covered the price shown on the invoice. It's important to know that we can only refund the price difference for the out-of-pocket expenses made based on the invoice that was provided to us.

  We trust this clarifies matters for you.

• Initial Complaint

  Date:04/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  every time I call a customer service to ask hire the credit rebuilding works I get hung up on, this seems to always happen when calls arw outsourced offshore not beneficial to customers its like they don't comprehend English. Very improfressional. they they need yo be reprimanded..TELL ME HOW THE SERVICES WORK

  

  Business Response

  Date: 04/13/2024

  Hi *******,

  Thank you for bringing this to our attention. Thank you for sharing your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth.

  The Super Pay Secured Card is specifically designed to help individuals like yourself establish or rebuild their credit history. Unlike traditional credit cards, a secured card requires a security deposit as collateral, which determines your credit line. This collateral provides a level of security to the credit card issuer and allows us to offer credit to individuals with limited or poor credit histories.

  You can improve your credit simply by using your Super Card to make everyday purchases. Well report all your account activity to the credit bureaus every month so you can make stable progress without even thinking about it. You can also use the Super.com app to check the progress of your credit score!

  Please note, its possible that youll see a temporary decrease in your credit score at first. Because your Super Card is a secured card, its technically considered as a new line of credit. But dont worry, your score will recover once youve established a positive payment history.

  Super.com will report your activities to Transunion, Experian, and Equifax. Impact on your credit *** vary, as credit scores are independently determined by credit bureaus based on a number of factors including the financial decisions you make with other financial services organizations.

  If you have any questions, please don't hesitate to contact our Support team by calling *****************, Monday-Friday from 8 AM to 7 PM EST. Alternatively, you can also email us at email ********************.

  We trust this clarifies matters for you.

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23, I booked a room with Super,com for one night in ******** to see the eclipse on April 7-8 and flew there. I paid for the room and it was confirmed. When I got to the airport, super.com contacted me and told me that my hotel was full and they couldnt find another hotel room in the whole city for me. My option was to cancel with a refund, I was upset, since they guarantee their bookings. I said sure whatever, and was very upset. When I got to ********, I went to the hotel that they originally booked for me and they told me that super, com cancelled my booking and they had no rooms!!! Well, I talked and begged, finally they put me in a substandard room for the night but I had to pay again for it. So I paid twice for the substandard room. When I have tried to get my refund from super.com, they told me that I denied the cancellation and refund. THAT IS A LIE. Now they will not refund my $145. They will not talk to me. I cannot call them nor does their chat attendants accommodate at all.

  

  Business Response

  Date: 04/12/2024

  Hi *****,

  Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.

  We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. We want to acknowledge that as a third-party booking site, unforeseen incidents in the travel industry may occur beyond our control.

  Despite these challenges, our dedicated Support team was able to address and resolve the issue. by issuing you a full refund back to your original method of payment. It usually takes 3 - 5 business days to reflect. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe.

  We value your feedback, and as a demonstration of our commitment to continuous improvement, we're delighted to offer you a credit to your account. This gesture is aimed at transforming your negative encounter into a positive opportunity for a ***********. The credit is already available for your use.

  We trust this clarifies matters for you.
  
  

  
  

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a 1 night stay at ********************** ******** Cedar Valley in ********, ** on August 19th-20th. There were bed bugs (photo proof) and the manager, *****, said she would refund my stay. I told Super.com and they told me that they need "the documentation". I sent them the picture of the bed bug- not good enough. They wanted documentation of the refund. Well, the documentation goes through Super.com. So I never got it or my refund. Super.com has since refused my refund and I had to deal with bug bites on the entire left side of my body for 3 weeks after my stay.

  

  Business Response

  Date: 04/12/2024

  Hi ********,

  Thank you for bringing this to our attention. We're sorry to hear that the accommodation did not meet your expectations due to the condition of the room.

  Please understand that, as a third-party booking service, hotel standards, amenities, staff and other guests' behavior are beyond our control. However, we recognize their importance.

  For swift resolution, direct communication with hotel management is recommended. They can best address concerns and enhance your stay.

  We understand that you've initiated the chargeback process, indicating a dispute with your bank or payment provider. At this point, our ability to intervene or take further action is limited.

  Our dedicated Chargeback team is actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Going forward, any updates or resolutions regarding this matter must be pursued through your financial institution.

  We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case.

  We hope this clarification addresses any doubts or concerns you may have had.

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21556597
  
  I am rejecting this response because: Direct communication with the hotel was my first action. If my complaint was read, youd know ***** the hotel manager was the one who I spoke to. It was her idea to refund it, she also confirmed when I called a few days later that it was refunded to super.com.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 04/15/2024

  Hi ********,

  As we informed you before, you initiated a dispute with your bank, and as a result, it's imperative that all further communication regarding this matter goes through your card processor.

  We apologize for the challenges you've encountered, and we've ensured that our dedicated Chargeback team is aware of your case since you're seeking a resolution. However, please be aware that the mediation process must be exclusively handled through the dispute you filed with your bank.

  We hope this explanation clarifies the situation.

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (B_13242838 )***** wont refund my money because they told me to do a charge back which was denied by my bank. I see in the complains here they tell everyone to do charge backs then blame them for doing charge backs SCAM!! Look at photo attached as it is proof they tell people to do charge backsSTILL HAVE NOT RECEIVED REFUND

  

  Business Response

  Date: 04/09/2024

  Hi *********,
  
  Thank you for bringing this to our attention. We regret to learn about the challenges you've faced with your reservation. We understand that you've initiated the chargeback process, indicating a dispute with your bank or payment provider. At this point, our ability to intervene or take further action is limited.
  
  Our dedicated Chargeback team is actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Going forward, any updates or resolutions regarding this matter must be pursued through your financial institution.
  
  We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case.
  
  Thank you for your patience and cooperation in resolving this issue.
  
  

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21547481
  
  I am rejecting this response because:
  There is no active chargeback.
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 04/12/2024

  Hi *********,

  It's important to note that you've initiated the chargeback process for your reservation, indicating a dispute with your bank or payment provider. We want to bring to your attention that normally, at this point, our ability to intervene or take further action is limited. We have our dedicated Chargeback team who are actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Any updates or resolutions regarding for this booking where a chargeback has already been filed must be pursued through your financial institution.

  As our primary goal is to ensure the satisfaction of every customer, our Support team did their best to secure the request for a complimentary cancellation on your behalf. We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account, and it usually takes 3 - 5 business days to reflect. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe.

  We trust this clarifies matters for you.

  Customer Answer

  Date: 04/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Your corporate team reached out to me after 3 weeks thank you.
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you can see from the documentation I submitted, we reserved a room through Super.com at America's Best Value Inn for $85.49 on October 27, 2023. When we arrived they did not have a room for us. So, that same night we had to book another room through Super.com, which was at Quality Inn and Suites in Coldwater for which we were charged $172.25. Super.com can clearly see that we paid for 2 hotels on the same night. When I called their customer service representative he told me they would send us a refund as soon as we submit an invoice from the hotel we stayed at (not the one that didn't have a room for us) by uploading it at **********************************************************, which I did. You can see the exchange of emails that then ensued. ****** then refunding me, they told me that I did stay at the hotel. When I questioned which hotel they are referring to, they stopped responding to my emails. Super.com has all the documentation they need in that they have 2 charges for 2 hotels on the exact same night. I am MOST concerned about the deceitfulness involved. They are taking reservation payments for rooms that aren't even available and not taking responsibility for it.

  

  Business Response

  Date: 04/09/2024

  Hi *****,
  
  Thank you for bringing this to our attention. We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused.

  
  In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers.
  
  Our Support Team was able to address and resolved the issue. Regarding to your reservation at ******************************************** we confirmed at the hotel Front Desk who mentioned that you were able to use the reservation. Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it, since the booking was utilized, we cannot issue a refund.
  
  We hope we have clarified your doubts and concerns.

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent charge from Super.com hotels listed on my credit card statement. I called and asked to speak with someone to resolve the issue or get further details about the origin of the charge and was refused the right to speak with billing or the customer agent's immediate supervisor

  

  Business Response

  Date: 04/09/2024

  Hi ******,

  Thank you for bringing this to our attention. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

  Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.

  This will enable them to investigate your situation thoroughly and establish direct communication with you.

  For instances that you see a fraudulent charge on your card, the best course of action is to alert your bank right away to file a fraud chargeback.

  We appreciate your understanding in this matter.

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21546717
  
  I am rejecting this response because the resolution provided is not acceptable. I attempted to contact customer care and explain that there is no booking under my name because I have not ever attempted to make a reservation with super.com. It is apparent that super.com customer support is unwilling to understand the nature of the complaint and refused to speak with me when I had their customer service department on the phone. The problem is with the poor customer service I received when attempting to come to resolution with the issue. I have already contacted my financial institution and disputed the charge, however, I should have been able to discuss with super.com prior to escalating to this point. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 04/09/2024

  Hi ******,

  We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

  We tried our best to check if you have any reservation with us through the given information, however, no booking was found on our end. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.

  This will enable them to investigate your situation thoroughly and establish direct communication with you.

  We appreciate your understanding in this matter.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an attorney licensed in PA and NY. I booked a reservation in early November through super.com and have been charged $14.99 for six (6) months for some nonsensical "membership plus" program. I did not sign up for this and when I called regarding the issue, I was on hold for over thirty (30) minutes with no resolution. I am working with my bank on filing disputes, however, I want to be reimbursed the full $89.94. Super.com has three (3) business days to resolve this or I'm filing in small claims. From the other complaints, it seems I am not the only victim. Maybe a class action is appropriate?

  

  Business Response

  Date: 04/09/2024

  Hi *******,
  
  Thank you for bringing this to our attention. It's possible that you inadvertently signed up for the Super+ membership. We cannot automatically sign you up.
  
  The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.
  
  To initiate the cancellation process you can simply follow the steps in this Helpdesk article: ****************************************************************************************************************
  

  We're here to assist you in the best way possible.

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21545635
  
  I am rejecting this response because: looking at the other complaints on the BBB website, inadvertently signing up is not a real response. Can you please tell me the agent that I can serve, ** taking this to litigation. 
  
  Sincerely,
  
  ***************************, Esq.

  

  Business Response

  Date: 04/12/2024

  Hi *******,

  Thank you for bringing this to our attention. You may have accidentally signed up for our optional Super+ membership program during a reservation process. We cannot automatically sign you up. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.

  To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
  *****************************************

  We've checked our record and see that your membership has been successfully cancelled last April 08, 2024. The full refund for your six months membership was processed back to your account, and it usually takes 3 - 5 business days to reflect. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe.

  
  If further assistance regarding your membership is needed, you can contact our dedicated team. at ***************** available Monday through Friday, from 8 AM to 7 PM, EST, or by sending an email at email ********************.

  We're here to assist you in the best way possible.

  Customer Answer

  Date: 04/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I feel as though I was only taken seriously because Im an attorney. If anyone on the BBB site sees this and wants to know how to get ALL of their money back from this fraudulent company, just threaten small claims. Or contact me and Ill attempt to aid with resolution. 
  
  Sincerely,
  
  ***************************, Esq.

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation at a hotel on March 7th 2024 for a la Quinta inn located in *********** ********** the city that I reside in upon paying for this hotel through this third party that claim to have a discounted rate, I noticed that my reservation was for ****** ***** and I live in *********** and I expected to go to my hotel room directly after I made the reservation when I got to la Quinta inn in *********** they told me that my reservation was not there but actually was in ***** so when I contacted super.com they told me that it was non-refundable and that they could not change anything about the reservation. When I contacted super.com the middleman that I used to get this so-called discounted hotel room they told me that it was not refundable non-transferable and there was nothing that they could do about it. After adamantly requesting to speak to a supervisor I finally was able to receive a call from a supervisor that told me that I had to go to la Quinta inn myself in ***** and get a handwritten letter saying that they approved my refund even though they never got my credit card information . After they made a mistake of booking my hotel in ***** instead of ********** where I reside they wanted me to get a handwritten letter from this company then wait another additional 10 days or so before they could negotiate and find out what kind of refund I can get when all they had to do was just refund my money they know that I didn't stay in the hotel and I really don't feel it's my job to do all that footwork I think that they should be the ones contacting the hotel and getting whatever authorization or whatever they claim that they need which I think is complete hogwash anyway they want me to do the footwork for them and I have a job I don't have time to do this they need to do it because it's not my job and the famous words of Mac Dre

  

  Business Response

  Date: 04/09/2024

  Hi ********,
  
  Thank you for bringing this to our attention. We are sorry that you had trouble with the cancellation of your stay. Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
  
  Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
  If you have engaged in any direct communication with the accommodation, through written correspondence, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
  
  Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
  
  We hope we have clarified your doubts and concerns.