Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a reservation and paid online for my hotel stay .once I check in at the hotel, they told me the app informed them that I would pay at the hotel at upon check-in. I paid again at the hotel I contacted super they told me to send the receipt of the **** ******* what I pay there and they would refund my money that I paid on Super.com. I sent him my receipt and upon completing the form they told me within 72 hours I would give my response from them about my refund. Context super on Wednesday after 72 hours they informed me they had not received a decision yet. I just want my refund

  

  Business Response

  Date: 09/14/2024

  Hi Norma,
  
  Thanks for sharing your experience with us! Your feedback is invaluable to us, as it guides our continual improvement and growth. We're here for you every step of the way as we’re committed to delivering a smooth and enjoyable experience for all our customers.
  
  We understand the issues you faced with your reservation and are working diligently to address them promptly. While unexpected issues can occur in the dynamic travel industry beyond our control, we strive to minimize their impact. We appreciate your understanding while our Support team actively works on your case with the commitment to resolve it swiftly.
  
  Thank you for your patience as we work diligently to address and rectify this situation.

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Super.com Customer Service,I am writing to formally request a refund for my hotel stay booked through Super.com from September 6th to September 7th, 2024, at *************, **********, *******, ******. Unfortunately, the condition of the hotel room was unacceptable. Specifically, the room was dirty, which included insects and bathroom that was not cleaned, as well as no hot water, making the stay highly uncomfortable.I raised this issue with the hotel management during my stay. However, they informed me that any refund or compensation would need to come from Super.com, as the booking was made through your platform. Despite my efforts to resolve this directly with the hotel, they have refused to issue a refund and directed me back to you.I kindly request that you review my case and issue a full refund for this booking. I have attached all relevant documentation, including the booking confirmation and pictures of the state of the room that was given to me. Thank you for your attention to this matter. I look forward to your prompt response and resolution.Sincerely,

  

  Business Response

  Date: 09/14/2024

  Hey *********,
  
  Thank you for sharing your experience with the hotel's room condition during your recent stay! Your comfort and satisfaction are very important to us, and we truly appreciate your feedback.
  
  As a third-party booking service, we aim to connect you with the best accommodations available. However, please keep in mind that hotel standards and amenities are beyond our control. For a quicker resolution, we recommend contacting the hotel directly, as they can address any specific concerns you may have and work to enhance your stay.
  
  Your satisfaction is our top priority, and we are here to assist you in any way we can. Our Support team is already on the case and will reach out to the accommodation and travel partner to explore the possibility of arranging a complimentary cancellation on your behalf. Theyll keep you updated with any progress.
  
  Were committed to enriching your experience!

  Customer Answer

  Date: 09/14/2024

   
  Complaint: 22271498
  
  I am rejecting this response because due to the nature of what happened, it should be refunded directly.
  
  Sincerely,
  
  ********* ****** Petit

  

  Business Response

  Date: 09/17/2024

  Hey *********,
  
  Thank you for your feedback. We understand your concerns and appreciate your patience. While we strive to provide the best possible service, the final decision on refunds must be made by the hotel and our travel partner.
  
  As a third-party booking service, our goal is to connect you with the best accommodations available. Please note that refunds, as well as hotel policies and standards, are ultimately handled by the hotel. That said, we will escalate your case to ensure they are aware and work toward securing a resolution for you. Our Support team will keep you updated on any progress.
  
  We appreciate your patience and are here to make sure everything is sorted out to your satisfaction!

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On traveluro website where I booked a hotel, after making payment, super.com was offering to get $20 as rewards. So, I clicked on claim reward, it forwarded to super.com website where I was asked to enter my card info. Note with larger text was saying that they don't have access to card information. So I entered my info. In 5minutes, I was charged $1.97. It truned oit that I signed up for their membership. I did not read disclaimer and terms and conditions, that was my mistake. But I read all easy accessible, right on webpage info, it did not say anything about subscribing for membership. I find this website uses tricky methods that disorient user like me and catch people into paid membership.15 minutes After, I asked customer service of ********************** to provide refund, it turned out I signed up for membership. They agreed to cancel membership, but refused to provide refund. Again, I did not use their membership to book hotel, nor I used any other services. In 15 minutes, I did not even consider using their website or membership. Please, help to regulate their website so other people dont fall to the same scam

  

  Business Response

  Date: 09/13/2024

  Hello Kutman,  
  
  Thank you for your feedback! Rest assured, we are a reputable company, widely recognized in major publications. It seems that you may have unintentionally signed up for our Super+ membership; signing up without consent is not possible.
  
  To receive your $20 rebate as a credit on your Super.com account, you need to fill out the claim form, and we will process it within 30 days of your Super+ membership purchase.  
  
  We are excited to share more about our Super+ trial membership, which allows you to enjoy all the benefits of Super+ for free or at a minimal cost. During the trial period, you can enjoy perks like Cash Advance, Credit Building, and up to 10% Cashback on travel. If you cancel before the trial or promotional period ends, there will be no charges for the next term, and you will still enjoy your benefits until the cancellation is complete.  
  
  Please remember that our terms and conditions are available during sign-up for your reference. You can review them here: ****************************************************
  We hope this helps, and were always here if you need anything else!

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of 9/10, I booked a room at a hotel in *********. I "fat thumbed" the check-in date for a day before my intended date. I imminently contacted the online chat customer service, and they stated there was not one thing they could do. They said there was a non-cancel clause. I started that it was an honest mistake, but they did not care. I reached out to the hotel, and they said that they are always able to accommodate a new check-in day if rooms are available, and they questioned Super's policy. I reached out a few more times to Super, and they did not entertain my concerns. I pay a subscription fee monthly to Super; I have expectations when I am paying for service and this did not meet any of them. There was 0 effort to make me a satisfied customer. I imminently cancelled my subscription. This is some of the worse service I have experienced.

  

  Business Response

  Date: 09/13/2024

  Hi ***,
  
  Thank you for sharing your concern about your reservation dates. We understand how important this is for you, and were here to help as much as possible. While were unable to modify reservations directly, were committed to supporting you every step of the way.
  
  Reservations are made based on your search criteria, so we always recommend double-checking details like dates, location, and price before finalizing. Its also helpful to review our cancellation policy to understand your options if changes are needed. Since your booking is non-refundable, any modifications or cancellations typically require the hotels approval. We suggest contacting the hotel directly to see if any adjustments can be made.
  
  There may also be some confusion regarding our membership and VIP program. With Super+, you enjoy benefits like Cash Advance, Credit Building, and up to 10% Cashback on travel. While these perks enhance your experience, they dont include cancellations that fall outside the policy. We encourage you to review the Terms & Conditions on our website for a clearer understanding of the policies and scope of our services.
  
  If the hotel agrees to an exception, well be happy to assist with a refund or compensation. Once you have their approval, you can initiate the process here: **********************************************.
  
  We hope this helps! Feel free to reach out if you have any further questions.

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered groceries through the ********** app today. After I paid for them, there was some ad saying that if I signed up for a trial through Super.com, I would get $20 cash back. So I signed up and paid $1.97 for the trial. Only after I paid was I informed that I don’t get the $20 for a month and by then, I have to buy a full month membership which is about $16. Also, it is not cash back. It’s $20 to use on their website. It’s very scammy and it’s false advertising.

  

  Business Response

  Date: 09/13/2024

  Hi Kevin,
  
  Thanks so much for your feedback! It really helps us grow and improve. We're also proud to be featured in great publications like the ********* *****, ******, *** *** **** *****, ******* ******, ***** **** ********* and many more!
  
  To get your $20 rebate as a credit on your Super.com account, Up to date fill out the claim form, and we’ll process it within 30 days of purchasing your Super+ membership.
  
  We’re excited to tell you more about our Super+ trial membership! It’s a great way to enjoy all the fantastic benefits of Super+, often for free or at a minimal cost. During the trial period, you can take advantage of perks like Cash Advance, Credit Building, and up to 10% Cashback on travel. And if you cancel before the trial or promotional period ends, there won’t be any charges for the next term—you’ll still enjoy your benefits until the cancellation is complete.
  
  Just a quick reminder: our terms and conditions are always available during sign-up so you know exactly what to expect. You can check them out anytime here: ***************************************
  
  We hope this helps, and we’re always here if you need anything else!

  Customer Answer

  Date: 09/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: You not only were condescending in the email you sent me but you also absolutely did not address my complaint. I am Asking for a refund of $1.97 for the trial that I signed up for. Your website is a scam and you scammed me because you don’t tell the customer anywhere on your website that they have to wait 30 days and then pay for a full membership to get the $20. You also don’t mention it before the customer spends the dollar 97 that they have to spend $20 through your website. If you do not refund the dollar 97 I will be filing a complaint with the state attorneys office And every government agency that will accept my complaint, and you will be investigated.
  
  
  
  Sincerely,
  
  
  
  Kevin O*****

  

  Business Response

  Date: 09/18/2024

  Hi Kevin,
  
  Thank you for sharing your feedback with us. We’re sorry if our previous message didn’t come across the right way—it was never our intention to sound condescending. Your experience and satisfaction are really important to us, and we want you to feel confident that you’re in good hands. We’ve been featured in trusted publications like the ********* *****, ******, and ***** **** ********* and we're committed to providing top-notch service.
  
  We strive to be fully transparent, and all relevant information, including terms and conditions, is clearly provided throughout the sign-up process. As stated in our terms and conditions, the $1.97 trial fee is non-refundable. However, as a one-time courtesy, we will be issuing a refund for this amount.
  
  If you have any further questions or need assistance, please feel free to reach out. We’re here to help!

  Customer Answer

  Date: 09/18/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It is not a courtesy refund. It may be in your terms of service but what you don’t have in your terms of service is anything saying you are allowed to deceive and be dishonest with your customers. Please keep in mind that our Correspondence will be published on the Better Business Bureau’s website.

  Your website says that the customer will get $20 if they sign up for the $1.97 trial. What you DON’T mention is that the customer does not get the $20 for 30 days. By that time a customer is required to $15 for a monthly membership.

  What you also fail to mention to the customer is that they have to spend the $20 on your website

  Your practices are deceitful, fraudulent, and it sounds like you are praying on people who are the most vulnerable in society. It’s your prerogative if you would like to refund the $1.97 or not. If not, I will just file a charge back with my bank and provide them with proof that your website is a scam and you are false advertising and I will get the money back that way. Or, I can contact my states, attorneys office, and also file Complaints with the ********** ****** ********* ******* and several other Government entities in the state of California. You are doing me no courtesy. What you did is scam me. Your company is a scam.

  
  
  
  Sincerely,
  
  
  
  Kevin O*****

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their travel service on 4 September, 2024, but there was no notice given that there is a service fee of $15 per month. If such a notice had been given, I would not have signed up.
  This seems by design to extort money from potential customers. After signing up for the service, I selected a hotel booking listed as REFUNDABLE. There were no time limits stated in the listing. I received a confirmation email, and, in that email, there was a notice slipped in that gave me 1 day to cancel for a full refund. This should have been listed in the advertisement for the booking. If so, I would not have selected it. While traveling, I learned that I would miss my connection to my hotel and was denied a refund, because it was past the refund cutoff date snuck into the confirmation email. To me, this is also deceptive to extort money from the public.

  

  Business Response

  Date: 09/12/2024

  Hi Michael,
  
  
  
  Thank you for sharing your feedback with us! We genuinely appreciate your time and want to reassure you that we are a reputable company, recognized in respected publications like the ********* *****, ******, *** **** *****, *************, ***** **** ********, and many others.
  
  
  
  It seems there might have been a little mix-up regarding your Super+ membership sign-up. Rest assured, signing up without clear consent isn't possible, and we always provide all the necessary information upfront.
  
  Our Super+ membership comes with some fantastic perks, like Cash Advance, Credit Building, and up to 10% Cashback on travel.
  
  Whether you choose to enjoy these benefits or decide to cancel, we’re here to support you every step of the way.
  
  After checking our records, I’m happy to confirm that your membership was canceled on September 9, 2024, while you were still in the trial period, so no charges were applied.
  
  
  
  Please note that the reservations made close to check-in have limited flexibility. Your booking was refundable until 11:59 PM on September 5, after which it became non-refundable per our T&Cs. Since your booking is outside of this period, changes usually need the hotel's approval. If you’ve spoken with the hotel and they’ve agreed to any changes, please keep all the details handy, including the name and position of the staff member who approved it.
  
  
  
  When you're ready, you can start the cancellation process by visiting ********************************* *** ********* *** ********
  
  
  
  We hope this helps clarify everything, and we’re always here if you need further assistance!

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/05/2024...I Booked A Room At Super 8 motel Dover ******** Thur (Super.com) site...1 room from ***** 2024.PRICE total $69.91...I Got to motel Super 8 approximately 9:47 pm...Spoke with of Duty Counter Clerk Young man in Maybe his Early to Mid 30's he asked for my ID and Confirmation #.....He than Info me It was for (2) Rooms...I states (NO) there must be a mistake...he confirmed it was put in for 2 rooms 1 king Bed room and another (2) beds Other room...I stated again it must be an mistake. So He Proceed to give me (1) room card key ...room number (122) located on South side of Building. He Stated to me that it would be Wise to check my Wal.art Card in the morning to make sure I didn't get Charged for The (2) bed room...I left Went to my room of Stay (122). The Morning of the 6th I checked my bank card Statement and there it Was the (Charge) of $71.91...on my Bank Statement. I called (Super.com) approximately 10:45am was on hold for 5-7 min untell I got A live Agent for Super.com. which I spoke with a total of 25 and on hold 3 different times for approximately 20 mins of the 25 ...nothing solved...felt as if I got the run around. On My Break that day Same thing spoke with another agent the Exact same thing.I Called twice today on hold for 7-10 mins at a time untell The phone a abruptly hung up....I Called back again...I got put on Hold for A Other 20 mins of 30 mins again on the Phone up til after the 4th Time she got ba k on the phone and Stated it was my Fault and Stated the 2 rooms was on me And They Refuse to give the $71.91 that they got of my ************* Debit card.

  

  Business Response

  Date: 09/10/2024

  Hi ****,
  
  Thank you for sharing your experience with our Support team. Your feedback is incredibly valuable to us, and we always strive to improve our service.
  
  It looks like there may have been a mix-up with your reservation. Just a reminder, we cant process a booking without your confirmation, so its possible that you might have booked a duplicate booking by mistake. Once a booking is successfully confirmed, you should receive an email for your records. Be sure to check your spam folder if you havent seen it.
  
  While both of your reservations is under a non-refundable policy, which typically restricts changes or cancellations, please know that our Support Team Supervisor is actively working with the accommodation and travel partner to request a complimentary cancellation on your behalf. They will keep you informed of any updates.
  
  We are dedicated to making sure you have a great experience, and we truly appreciate your feedback.

• Initial Complaint

  Date:09/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed several charges on my account never signed up for this program. They have charged me $15 a month since May. How can I get my money back

  

  Business Response

  Date: 09/10/2024

  Hi ********,

  Thank you for reaching out and giving us the chance to assist with your Super+ subscription. Were here to help!

  It looks like there may have been some confusion around the sign-up process. Please know that the Super+ membership requires clear consent, and you have full control to manage or cancel your membership at any time.

  Wed love for you to enjoy the benefits, like Cash Advance, Credit building, and up to 10% Cashback on travel. However, if youd prefer not to continue, were more than happy to process a refund, as your satisfaction is our top priority.

  To cancel, simply call our Support team at ***************** or use the chat feature in your Super.com App during business hours (8 AM - 7 PM). Please note that online cancellations may not be available in all states due to regulatory restrictions.

  For more details, check out this article: *****************************************.

  Were here to make this process as smooth as possible for you!

• Initial Complaint

  Date:09/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 2 nights lodging and paid using my ******** on 8/20/24. Got a confirmation that stated just provide id at the hotel since its already paid and thats all thats needed. I got to the hotel and the desk had the reservation but no record of payment. I was forced to pay again using a different credit card. I have attempted to get in contact with super.com on 3 different occasions to help resolve this and all I get is an endless hold on the phone and chat service. I opened a dispute via ******** and super.com is not owning the problem. I should not have to pay twice for one stay. This company is operating a fraud business. The confirmation from super that shows its paid is attached as well as the actual bill from the hotel showing paid by visa.

  

  Business Response

  Date: 09/10/2024

  Hi Rodney,
  

  
  We truly appreciate you bringing this to our attention. We understand how important it is for your travel plans to go smoothly, and we’re here to help where we can.
  

  In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers.
  
  We see that you’ve started the chargeback process with your bank.

  Our Chargeback team is working hard to gather all the necessary documentation for mediation with the card processor. Any further updates or resolutions will be provided through your financial institution, but please know we’re committed to supporting a fair review.
  

  
  Thank you for your understanding and cooperation, and feel free to reach out if there’s anything else we can do to assist.

  Customer Answer

  Date: 09/10/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I have spent several hours trying to get information and/or someone to speak about this.  My time has value and SUPER.COM has zero regard for my efforts.  They failed to do their job or we would not be having this discussion.  My time is billed at $250/hr so to be fair, I believe a full refund is in order.  They have told me they cannot help me since I started a chargeback.  This is like a revolving door of "its not my problem".  Businesses need to be accountable to do what they state and prevent a customer (aka me) from having to fight and pay double for a service.
  
  
  
  Sincerely,
  
  
  
  Rodney H******

  

  Business Response

  Date: 09/11/2024

  Hi Rodney,
  
  As we informed you before, you initiated a dispute with your bank, and as a result, it's imperative that all further communication regarding this matter goes through your card processor.
  
  We apologize for the challenges you've encountered, and we've ensured that our dedicated Chargeback team is aware of your case since you're seeking a resolution. However, please be aware that the mediation process must be exclusively handled through the dispute you filed with your bank.
  
  We hope this explanation clarifies the situation.

  Customer Answer

  Date: 09/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because as noted, I now have several hours in just trying to get a resolution.  This should never have happened and I could not get SUPER.COM on the phone or chat when it happened get a resolution.  They have zero ownership in anything except pay us and dont expect us to do what was agreed.
  
  
  
  Sincerely,
  
  
  
  Rodney H******

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I made a payment on ZIP PAY, which allowed for me to claim $20 cash back on my $402 purchase. As I was going through the process I was prompted to enter my card details to receive the money to my card. Once finished, I was directed to the main account page where I saw a $20 credit pending and not available until October 6, 2024. When I check my account I was charged $1.97 from them. I contacted customer service asking what the charge was and they said it was for membership. THAT I DID NOT SIGN UP FOR. I cancelled the membership and they dont do refunds. It should be ILLEGAL to mislead people in order to steal their money. Now Im exactly $1 short on rent and very upset about it.

  

  Business Response

  Date: 09/08/2024

  Hi *****,
  
  Thanks for sharing your experience with us! At Super.com, we take pride in our commitment to integrity and transparency, recognized as a trustworthy company in numerous reputable publications.
  
  It seems there may have been a mix-up with your Super+ trial membership. We always ensure users give clear consent before signing up, and cancelling is designed to be simple and totally within your control. Transparency is key for us, and we make it a priority to always provide upfront details about our membership offers.
  
  The Super+ trial is a special promotion that allows users to enjoy the benefits of Super+ Membership at a very affordable cost for a limited time, as mentioned during the sign-up process.
  
  Your trial membership was successfully cancelled on September 6, 2024. Please note, as outlined in our terms and conditions, the trial fee is non-refundable.
  
  As for your $20 onboarding credits, we see that they are currently pending and will be available for redemption on October 05, 2024, right after the 30-day period of your membership purchase.
  
  We hope this information clears up any doubts or concerns you may have had.