Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On multiple occasions I have attempted to contact this company via their website, their app, and their telephone number. I wish to cancel this membership and when following their directions no one will answer the phone to cancel the membership. Their directions say that you have to contact them through their phone number which they will not answer. I have waited for over 20 minutes for someone to answer the phone, no one answers, no further details on how long my wait is, and absolutely no response at all as to how to cancel this membership. I have tried this multiple times over the last 2 years and they will not cancel this membership. I want this membership canceled.

  

  Business Response

  Date: 01/03/2025

  Hi *****,
  
  Thank you for sharing your recent experience with our membership cancellation process. Your feedback is invaluable to us, as it guides our continual improvement and growth. 
  
  Were working to enhance our customer service experience, including faster response times and clearer communication. Your input helps us grow, and we truly appreciate you bringing this to our attention.
  
  Our Super+ Membership is packed with great perks like Cash Advance, Credit Building, and up to 10% cashback on travel. But we completely understand if its not the right fit for you right now, and thats perfectly okay!
  
  After reviewing your account, were happy to confirm that your membership was successfully canceled on December 31, 2024. Rest assured, there wont be any further charges.
  If you have any other questions or anything else we can do for you, please dont hesitate to reach out! Our friendly Support Team is here for youyou can give us a call at +1 ************** (8 AM - 9 PM) or chat with us directly through the app.
  
  Were always here to help and make your experience as smooth as possible.
  
  

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to super.com on 12/31/2024 and I completed some tasks and I earned some money and I was able to redeem $20 with no problems at all. We'll when I tried to redeem another $20 that I earned they want me to sign up to super+ and pay $15 just to redeem the money I earned. I would like to get the money I earned.

  

  Business Response

  Date: 01/02/2025

  Hi ******, 
  
  We totally get your concern about the Play to Cash feature, and we appreciate you taking the time to reach out. 
  
  Heres the great news: earning credits isnt just for Super+ members! All Super.com customers can join in the fun and earn money through games, surveys, and tasks.
  And dont worry if you dont have a Super Pay cardyou can still redeem your credits by booking directly through Super.com. Super+ membership just adds extra perks like Cash Advance, Credit Building, and up to 10% Cashback on travel, but its totally optional!
  
  If you need any help, our friendly Support team is just a call away at +1 ************** (8 AM - 9 PM), or you can reach out anytime using the chat feature in your Super.com app.
  
  We hope this clears things up, and rememberwere always here if you need

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22753339
  
  I am rejecting this response because:
  The only Option I have is to used the money I earn on some hotel or trip I don't plan on taking. This is Ridiculous I have to pay you guy's $15 for I can get the option to redeem for a gift card. 
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 01/04/2025

  Hi ******,

  We totally understand where you're coming from and are happy to clarify things for you!

  After reviewing your account, we found that you subscribed to the Super+ Membership under the Gift Card Redemption plan with a 7-day trial. As outlined during the sign-up processreflected in the screenshot you provided to our Support ********* members can redeem up to $20 during their 7-day trial, which youve already maximized.

  For full members, the redemption limits are higher, offering a $50 daily and $250 weekly cap.

  Want to redeem your earnings via gift card? It's super easy! You just need to maintain an active Super+ Membership and complete the identity verification step included in our sign-up process.

  And remember, whenever you need a hand, we have our friendly Support team ready to help. Don't hesitate to reach out!

  We hope this clears things up for you!

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company called Super+ San Francisco keeps taking $15 out of my account. I have never signed up for any of their services therefore the deduction is fraudulent. I want my money refunded and them to stop debiting my account.

  

  Business Response

  Date: 01/02/2025

  Hi Mikala,
  
  Thank you so much for reaching out and sharing your concerns! At Super.com, we genuinely value our customers, and we’re incredibly proud of our transparent and trustworthy practices. It’s always an honor to be recognized by trusted publications like the ********* *****, ******, and *** *** **** *****. You can learn more about us anytime at ****************
  
  It looks like there was a little mix-up with your Super+ Membership sign-up, but no worries at all—we’re here to make everything right for you!
  Your security means everything to us. Our website is fully compliant with the Payment Card Industry Data Security Standards (PCI Compliant)—the highest certification in the payments industry. We’re committed to keeping things clear and transparent: charges are only processed for services you’ve agreed to, with your explicit consent—no surprises, ever! If you’re curious, you can review our Terms & Conditions for more details.
  
  Our Super+ Membership is packed with great perks like Cash Advance, Credit Building, and up to 10% cashback on travel. But we completely understand if it’s not the right fit for you right now, and that’s perfectly okay!
  
  After reviewing your account, we’re happy to confirm that your membership was successfully canceled on December 31, 2024. Rest assured, there won’t be any further charges.
  
  If you have any other questions or there’s anything else we can do for you, please don’t hesitate to reach out! Our friendly Support Team is here for you—you can give us a call at +* ***** ******** (8 AM - 9 PM) or chat with us directly through the app.
  
  We’re always here to help and make your experience as smooth as possible.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com offered a promotional free period and I cancelled with in the 5 days. They still charged my visa a membership fee. They created a maze on the website to prevent customers from getting customer service.

  

  Business Response

  Date: 01/02/2025

  Hi Shane,
  
  Thank you so much for getting in touch with us! We truly value your feedback and are here to make sure everything is clear and resolved for you. Integrity and transparency are the foundation of what we do, and we want you to feel confident in your experience with us.
  
  With a Super+ membership, you get access to fantastic benefits like Cash Advance, Credit Building, and up to 10% Cashback on travel. The trial membership is a special offer designed to let you enjoy these perks either for free or at a minimal cost. If the trial isn’t canceled before it ends, the full membership fee kicks in, as outlined in the terms and conditions.
  
  After checking our records, it looks like you signed up for the membership on December 24, 2024, and it’s still active.
  
  That said, if you’d like to cancel and request a refund, we’re happy to take care of that for you! Your satisfaction is always our top priority. Just a small note: the online cancellation process might vary depending on your state due to local rules.
  
  We’re here to help every step of the way! You can call our friendly Support team at ** ***** ******** or use the chat feature in your Super.com App for quick assistance.
  For more details, feel free to visit our Help Center: *****************************
  
  We hope this clears up any questions you have, and we’re always here if you need anything else. Thank you again for reaching out—we truly appreciate you!

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used super+ in February 2024 but I didnt see any added value on using this app given that many companies offer the same services for free so I cancelled my subscription. Today I got an alert from my bank about a recurring charge from an unknown source (AI alert). I saw the name, which At first I didnt recognize, but after doing a ****** search a bunch of complaints popped up about unauthorized charges, deceiving tactics in order to cancel subscription and unauthorized charges from this company. A simple ****** search would throw results with similar complaints in forums from tripadvisor to redit.Long story short, I went to log in into the website and I my account is still active but I have a notification that says that my subscription was cancelled a year ago. But I followed some recommendations from another person who went through the same, so I went into the account>membership section to find out my account was still active and they kept charging me for a whole year. I never got any email, any texts, anything whatsoever. If it wasnt for my bank and its AI alerts this company would have kept taking my money. So I proceeded to cancel (again) following the steps Online to find more roadblocks. They make you select the cancel button, and then you need to provide a reason as to why you want to cancel. After this you will get another prompt telling you to call to cancel, after you call, they will play a recording voice telling you to contact costumer support to go over some additional information in order to finalize your cancellation. Is just beyond absurd. I remember when gyms used to do this, I thought this was kind of practices where illegal.

  

  Business Response

  Date: 01/03/2025

  Hi ******,
  
  Thanks for sharing your concerns! At Super.com, were incredibly proud of our credibility and transparent business practices, which have been recognized by respected publications like the **************** ******, and The *************** If you'd like to learn more about us, feel free to visit super.com/press.
  
  It seems there may have been a mix-up with your Super+ Membership sign-upbut no worries at all! Were here to help and make sure everything gets sorted out smoothly for you.
  
  Your security is always our top priority! Our website is fully compliant with the ************************** Security Standards (PCI DSS), which is the highest level of certification in the payments industry. Rest assured, we only process charges for services youve explicitly agreed to, and everything is confirmed with clear consentno surprises or automatic sign-**** Plus, once a membership is canceled, no further charges will occur. Youre always welcome to review our Terms & Conditions for more details.
  
  Our Super+ Membership comes with fantastic perks like Cash Advance, Credit Building, and up to 10% cashback on travel. However, we completely understand if its not the perfect fit for you right now.
  
  After carefully reviewing your account, were happy to confirm that your membership was successfully canceled on December 30, 2024. There wont be any further charges moving forward.
  If you have any other questions or need more assistance, were here for you! Feel free to reach out to our Support Team by phone at ***************** (available 8 AM - 9 PM), or connect with us via chat in the app.
  
  We hope this clears everything up for you! Please dont hesitate to reach out if theres anything else we can do to help.

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my credit card for $15.00, without any permissions. My card had to be cancelled and that was a genuine pain in the but! I got no response from them to my email about this.They are a scam business!

  

  Business Response

  Date: 12/30/2024

  Hey ******,
  
  Thanks for sharing your concerns! At Super.com, we take pride in our credibility and transparent business practices, which have been recognized by top publications like the ***************, ******, and The *************** You can learn more about us at super.com/press.
  
  It looks like there was some mix-up with your Super+ Membership sign-up, but no worrieswere here to clear things up for you!
  
  Your security is our top priority. Our website complies with the ************************** Security Standards (PCI Compliant), the highest level of certification in the payments industry. To keep everything transparent, charges are only processed for services youve explicitly agreed to, and everything is confirmed with clear consentno surprises or automatic sign-**** You can always review our Terms & Conditions for more details.
  
  Our Super+ Membership offers great perks like Cash Advance, Credit Building, and up to 10% cashback on travel, but we totally understand if its not the right fit for you right now.
  
  After reviewing your account, we confirmed that your membership was successfully canceled on December 21, 2024, and there wont be any further charges.
  
  Upon investigation, we couldnt locate any prior cancellation attempts via phone or email. Its possible that an email may have been sent to the wrong address, which could explain the lack of response on our end.
  
  If you need any more help or have further questions, don't hesitate to reach out to our Support Team! You can connect with us via phone call +1 ************** (8 AM - 9 PM) or via chat in the app.
  
  We hope this clarifies everything! Please dont hesitate to reach out if you need further help.

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com is misleading customers by stating there is cash back associated with bookings. This is not true and they offer a credit. Also, when I checked into the hotel room, I noticed an odor and didn’t think much of it when I woke up the next morning I realized there were used diapers and feminine items in the bathroom trashcan. I called the Front desk and the phone disconnected and stopped working the rest of the day. I am respectfully asking for a refund as the hotel said to contact you and they would authorize the refund. There was also a loud guest in the hallway next to me, and I called security and the noise and argument continued all night. The towels also had fresh body fluids on them. When I contacted the online chat for Super.com, **** was unhelpful and combative and refused to connect me to a manager/supervisor.

  

  Business Response

  Date: 12/30/2024

  Hi Matthew,
  
  Thank you for reaching out! At Super.com, we’re dedicated to providing reliable and trustworthy services. We’re proud to have been recognized by top publications like the ********* *****, ******, *** *** **** *****, *************, and ***** **** ********* If you’d like to learn more about us, feel free to visit ****************
  
  To address your concern regarding cashbacks for hotel bookings, we’ve checked your account and confirmed that the 10% travel cashback was successfully applied. As outlined in our Terms and Conditions, the Super+ membership offers various perks, including 10% cashback on travel.
  
  These cashbacks can be redeemed via the Super Pay Card, or if you don’t have one yet, you can easily use the credits for future Super.com bookings.
  While we aim to connect you with excellent accommodations as a third-party site, it's important to note that we don’t oversee a hotel’s daily operations or amenities. If you have specific concerns, we recommend reaching out to the hotel directly for the quickest resolution.
  
  As a token of our appreciation for your understanding, our Support Team has issued a refund in the form of credits to your account. We hope this helps make your experience with us even better and shows how much we value you as our customer.
  
  If you have any further questions or need assistance, don’t hesitate to let us know—we’re always here to help!
  

  Customer Answer

  Date: 01/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I still feel Super.com is surreptitiously and fraudulently misrepresenting the “cash back”.   I no longer want to use Super.com due to the poor customer service I experienced.   The lease refund to credit card on file.   Thank you for understanding.  

  
  
  
  Sincerely,
  
  
  
  Matthew M******

  

  Business Response

  Date: 01/07/2025

  Hi Matthew,
  
  Thanks for sharing your concerns! We understand you might have reservations about our services, but we can assure ss a trusted company featured in the ********* *****, ******, and *** *** **** *****, we pride ourselves on our credibility and commitment to our customers.
  
  As outlined in our Terms and Conditions, the Super+ membership offers various perks, including 10% cashback on travel. These cashbacks can be redeemed via the Super Pay Card, or if you don’t have one yet, you can easily use the credits for future Super.com bookings. This information was clearly disclose upfront when you signed up to our Super+ Membership. 
  
  We hope this clarification addresses any doubts or concerns you may have had.

  Customer Answer

  Date: 01/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I want a refund to my card
  
  Sincerely,
  
  
  
  Matthew M******

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint against Supertravel (Super.com) and Hotel ******* is shown in the attached file under below title:1- Complaint with BBB against Supertravel and Hotel *******

  

  Business Response

  Date: 12/30/2024

  Hi Ali,
  
  Thank you for reaching out to us and sharing your concerns. We truly appreciate your feedbackits how we continue to improve and provide the best possible experience for our valued customers like you.
  
  We understand how unexpected fees can be surprising, and we want to ensure everything is as clear as possible. To give you a bit of context, your initial payment covers the room, meal plans, and applicable sales taxes. Some additional fees, such as resort or deposit charges, are managed directly by the hotel. These are standard practices across the hospitality industry and are collected by the property itself, not by Super.com.
  
  At Super.com, were committed to transparency. Thats why we include information about any potential fees in the About section of the hotel card, the terms and conditions before booking, and the voucher provided after payment.
  
  Regarding the quality of the hotel, we always aim to connect you with amazing accommodations to make your travel planning as stress-free as possible. While we facilitate the booking process as a third-party booking site, the hotel is responsible for maintaining its standards, amenities, and overall environment. We also want to clarify that our website clearly shows that the upper floors of the property can only be accessed by stairs.
  
  Our Support Team has been working hard on your behalf, reaching out to both the hotel and our travel partners to explore refund options. While we advocated strongly for you, the hotel has already processed the charges and did not authorize a reimbursement for this booking. Because of this, were unable to issue a refund from our end.
  
  We hope this explanation helps clarify the situation, and we truly appreciate your understanding. Were here to support you, so if theres anything else we can assist with, please dont hesitate to let us know!

  Customer Answer

  Date: 12/30/2024

   Complaint: 22739502
  I am rejecting this response because:

  Supertravel has claimed that resort fee can be collected by hotel and this is a standard practice.  Any resort fee in exact amount should have been shown on the ad by Supertravel.  I had attached screenshots of my booking for this hotel and there was no mention of resort fee/hotel fee in the ad at all.  Collecting resort fee not shown on the ad is not standard practice in the industry.  We have traveled a lot and know what is standard industry practice.

  Also in my complaint, I have shown another ad from Supertravel which the resort fee of $ ***** in exact amount was shown in the ad, and that was the reason which I cancelled that booking.  Therefore Supertravel is aware that resort  fee should be shown on the ad presented to the public, so price should include all costs including resort fee, therefore Supertravel also knows that showing the amount of resort fee is standard practice in the industry. For deposit, hotel charges the deposit and return after check out.  Hotel ******* charged my credit card for deposit of $ ****** (File attached) and was returned to my credit card (I paid a few dollars for difference of exchange rate).

  Due to unacceptable issues of the room provided by ******* hotel which I have explained in my complaint and had explained to hotel at check out (the room was even one bedroom instead of two bedroom paid by me), I am very frustrated by wasting my time by Supertravel for sending this type of responses, therefore still I request a full refund of charge for the room for CAD $ ****** plus CAD $49.25 charged for hotel/resort fee.  

  Sincerely,
  *** *******

  

  Business Response

  Date: 01/07/2025

  Hi Ali,
  
  Thank you so much for sharing your concerns with us. We truly value your feedback and want you to know that integrity and transparency are at the heart of everything we do at Super.com.
  To provide a little more clarity, your initial payment covers your room, meal plans, and applicable sales tax. However, additional fees, like resort or hotel taxes, are handled directly by the hotel and fall outside our management.
  
  As for your bed arrangement, we noticed this detail wasnt mentioned in your previous complaintthat the hotel provided only one bed instead of the two double beds listed in your reservation. The travel industry can sometimes present unexpected challenges beyond our control as a third-party booking platform, but please rest assured that we are fully committed to resolving any inconvenience you experience.
  
  Your satisfaction is our top priority, and were already on the case! Our Support Team has reached out to both the accommodation and our travel partners to investigate this thoroughly. Well keep you updated every step of the way as we work toward a resolution.
  
  Were here to make things right and ensure your experience with us is as seamless and enjoyable as possible. Thank you for giving us the chance to assist you!

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22739502
  
  I am rejecting this response because:

  Hello,
  As noted before, there was no mention of resort fee in the ad by Supertravel.  For proof. , I have provided screenshots of my booking for this hotel on Dec 28.. Exact amount of resort fee should be shown by a third party.

  Contrary to the claim of Supertravel that I had not mentioned the room was a one bed, I had mentioned that ******* hotel gave us a one bedroom instead of 2 bed.  Below was mentioned in page 4 of my complaint dated Dec 28 filed with BBB, in page 4 in file with title of 1- Complaint with BBB against Supertravel and Hotel *******):

  
  5- I had paid for a two beds room, but due to lack of elevator, we had to get a very small room (One bed with minimal space around it which one could hardly walk around the bed) in the first floor).

  Still my request remains the same, as noted in my complaint with BBB dated Dec 28, 2024.

  Sincerely,
  
  *** *******

  

  Business Response

  Date: 01/13/2025

  Dear Ali,
  Thank you for your patience. We confirm that your refund of $49.25 CAD was processed to your ****** account ********************** on January 13, 2025.
  Please confirm that this resolution is acceptable so we can close this case.
  Best regards,
  Super.com
  

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:12/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea why I am getting a charge from this company. They are automatically charging me $15 per month. I did book a hotel through them but I did not sign up for a membership, account, or recurring charges; I just booked a hotel stay. I cannot seem to get into contact with them to discontinue the monthly charges. The website and the phone app will not show me my membership details and just loads and loads without showing me anything. I am disputing the charges with my credit card company and expect the $30 to be refunded. I also insist that my account suspended. Super fishy and underhanded as I never would have signed up for this. I will never use Super again.

  

  Business Response

  Date: 12/28/2024

  Thanks for reaching out and sharing your concerns, ******! At Super.com, we strive to provide trustworthy services, and our credibility has been recognized by top publications like the ***************, ******, The *************** SmarterTravel, and Cond Nast Traveler. You can learn more about us at super.com/press.
  
  It seems there might have been some confusion regarding your Super+ Membership sign-up. Rest assured, were here to help sort everything out!
  
  Our membership activation is fully transparent, requiring clear consent before enrolling. Its possible you may have unintentionally opted in for our optional membership during the booking process. No automatic sign up here!
  
  Our website complies with the ************************** Security Standards (PCI Compliant), the highest level of security certification, ensuring all transactions are processed securely and only for services youve explicitly agreed to. For clarity, feel free to review our Terms & Conditions anytime.
  
  Super+ unlocks amazing perks like Cash Advance, Credit Building, and up to 10% cashback on travel. However, we totally understand if its not the right fit for you at the moment.
  
  While online membership cancellation is available, it may vary by state due to regulatory restrictions. We know it might not always be the most convenient, but were always working to improve the process.
  
  That said, weve checked your account and confirmed that your membership was successfully canceled on December 28, 2024. You wont see any further charges related to it.
  
  The full amount of $30 for both months has been refunded back to your card. Please allow 3-5 business days for the refund to reflect, depending on your banks processing time.
  
  We hope this clears things up! If you need further assistance or have more questions, feel free to reach out to our Support Team by calling at *****************, Monday-Friday from 8 AM to 9 PM ET. You can send an email at: ********************* Were always here for you!

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My super.com account wont let me cancel my + membership online. they tell me to call. however, every time i call the system picks up then hangs up. i think they have blocked my number ********** from calling. so because of that I cannot cancel my membership. i want it cancelled immediately and my number to be unblocked so i may seek support if needed

  

  Business Response

  Date: 01/07/2025

  Hi ****,
  
  Thanks for sharing your thoughts about our Super+ membership cancellation process! We totally understand that having to call to cancel can feel like a hassle, and we truly value your feedbackit helps us continue to improve and grow.
  
  Our Super+ Membership offers fantastic perks like Cash Advance, Credit Building, and up to 10% cashback on travelbut we understand if its not the right fit for you right now.
  
  Just to clarify, online cancellation is available but may vary by state due to regulatory restrictions. Rest assured, our Support Team is always ready to assist if needed.
  
  Weve reviewed your account and confirmed that it was successfully canceled on December 29, 2024. You can rest assured that you wont see any further charges related to it.
  
  We hope this clarification addresses any doubts or concerns you may have had.