Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

• 

  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

• 

  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have canceled my subscription and scribd continues to charge me.

  Business Response

  Date: 09/05/2023

  Hello *******, 

  The account under the email ************************** was canceled on May 31, 2023 and didn't generate any charges after that. If you are still being charged, there is a secondary active account with your billing information. We need more information to take a closer look at this issue. Please submit a ticket using the direct link to our advanced team: *********************************. Thank you! - FP

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Scribd while taking classes at Sask Polytech. I cancelled once done the the class therefore no longer needing their service. May 2023 (I think). They took another payment out after I cancelled the subscription so I looked online and they said to delete your account. So after cancelling AND deleting my account they still took a payment. I went to their website and they didn't have a phone number listed so I tried to communicate with their "Chat" function and since their chat is not in real time but obviously run by artificial intelligence I then tried to put a stop payment at my bank. In fact, I placed a stop payment on this 2 times. Now again today they have taken money out of my account. Please do not make me change banks just to avoid Scribd stealing from me.

  Business Response

  Date: 09/05/2023

  Hello *******, 

  Thank you for your message. We didn't find any accounts with the email **************************** so we will need more information to locate the account charging you in order to prevent further charges. Please reach out to our advanced team using the link - *********************************. Thanks! -FP

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20558227
  
  I am rejecting this response because:

  That is the problem. I cancelled my subscription and you kept taking money so I then DELETED my account and you are still taking money, that is why you cant find an account under *********************************************************

  I am going to report this issue to the fraud department at my bank. I believe a crime has been committed.
  Sincerely,
  
  *******************************

  Business Response

  Date: 09/06/2023

  Hello *******,
  
  Thank you for your message! I understand you canceled your subscription, but you are still seeing charges to your account. Since we are not able to charge a canceled membership, there must an account with an active subscription. Please submit a ticket through this link: **************************************;
  
  Once you have submitted your ticket, reply here with the ticket number so I can escalate the case. We look forward to hearing from you soon! Thanks and have a great day! -FC

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i never signed up for Scribd but continue to see a charge every month. I've asked repeatedly for them to stop charging me and they have yet to do so. I never signed up so I do not have an account. I've given them the last 4 of the card, my name, and the date and amount that i was billed. this should be enough info to stop the charges, but they are requesting the first 6 digits of my card (which no company has ever asked me for) along with screen shots of bank statements and more. There is no way in h*** i am going to give a shady company, who i never signed up with in the first place, more of my banking info. Reading through the other complaints shows a pattern of shady billing practices by this company. Scribd needs to stop scamming people and they can start with me.

  Business Response

  Date: 08/17/2023

  After reviewing support ticket #******* from *******, we've confirmed that we only received the last 4 digits of the card being billed, along with the charge date and amount. However, the last 4 digits they gave us returned multiple results, so we're unable to track down the specific charge linked to their bank account.

  Because of this, we requested only the first 6 digits of their card number to help us narrow down the results in our system, along with a screenshot of the bank statement with only the Scribd transaction visible - we do not need to see a screenshot of their entire bank statement and ask customers to conceal any other sensitive information that's unrelated to the Scribd charge.

  Once the user responds to ticket #******* with the requested information, we'd be happy to investigate this to ensure there are no further charges, and ***** any refunds that *** be available as well. Thank you! -MW

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed $11.99 today, 8/15/23 for a subscription (this was done through Paypal.) I have no idea what this subscription is for, am not even familiar with the company's name, and I've never been to Scribd's website until today. After reading the complaints that have already been filed, I see that this is a common occurrence with this company, fraudulently billing for fake subscriptions. Scribd has no way of contacting them other than email. I did send an email, but it has not been answered.

  Business Response

  Date: 08/16/2023

  We were able to locate the ticket the customer created for this issue, Ticket #*******, and have sent them a response. The customer created an account with an active subscription on July 16, 2023, which is the source of the charge they saw. We provided them information as to how the account and subscription were set up, canceled the subscription in question, and provided them with a refund for the recent charge as well. Thank you! -KM

  Customer Answer

  Date: 08/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Id like 11.99$ to be refunded I asked my free trial to end so I dont get charged and scribd Charged me 11.99$

  Business Response

  Date: 08/10/2023

  Hi *****,
  
  Thank you for your email, and Im sorry for the experience youve had.
  
  I've refunded your last payment per our Refund Policy (**********************************************************)and made sure the subscription is canceled. If the purchase was still in a "Pending" state on your card, it will simply disappear; otherwise please allow up to a week for the refund to clear.
  
  Your free Scribd account will remain active, so youll still be able to share documents and use Scribds free features. In some cases, full versions of documents available on Scribd may only be visible to Scribd subscribers.
  
  Should you decide to purchase a subscription in the future, you can cancel it at any time through Your Account. When you cancel your subscription we'll ensure it remains active until the end of the current time that you've paid for, but will not bill you again.
  
  If theres anything else I can help with, please let me know. Thanks again, and enjoy your day!

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** when I contacted scribd within time to cancel my free trial id like ***** refunded back to my origial payment method

  Business Response

  Date: 08/10/2023

  Hello ****,

  Thank you for bringing this to our attention! We have responded to your original complaint ID ********. To summarize, we confirmed the subscription has been canceled, and we have refunded your recent payment. If you need further assistance, please submit a ticket by visiting the link provided here: bit.ly/social-support-help Thanks again and have a great rest of your day! -FC

• Initial Complaint

  Date:08/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For these 3 orders I receive other customers order and didnt receive my order Id like full refund issued for 2670A - ***** 6CA9F - ***** B58B4 - 24.67$All these amounts refunded back to my original payment method Also please hire drivers that speak English Ill be escalating this issue to general attorney if refund isnt issued including the tip

  Business Response

  Date: 08/10/2023

  Hi ******,
  
  Thank you so much for reaching out to us here at Scribd!
  
  There don't appear to be any records of purchases from Scribd associated with your name or your email address. The screenshots provided do not show charges from Scribd. The charge should be listed as being from "SCRIBD.COM" or "Scribd **** if it's from us. If not, then the charge was made by another company, and you may need to contact that company directly for assistance.
  
  If you have any questions, please be sure to submit a ticket for additional assistance by visiting the link provided here: bit.ly/social-support-help. Thanks for contacting Scribd and have a great day! -FC

• Initial Complaint

  Date:08/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** for this subscription when I asked to cancel it during free trial id like refund to be issued to oeirigla payment method

  Business Response

  Date: 08/05/2023

  We apologize for any inconvenience this may have caused, ****! After further review, we've confirmed that the free trial on the Scribd account registered to the email address ********************* was canceled and expired on July 24, 2023. Since we're unable to bill someone for a canceled subscription, this likely means the charge is associated with a duplicate account.

  If **** could reach out to us through this link, *********************************, and then respond with the ticket # that they receive then we can have a member of our support team follow up with them to investigate this and ensure there are no further charges. Thank you! -MW

• Initial Complaint

  Date:08/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to delete my Scribd account SEVERAL times now, but keep getting a monthly credit card bill for $11.99 from them. I dont know whats going on or why its happening, but its very frustrating to have a company steal from you.

  Business Response

  Date: 08/03/2023

  Hello ******,

  We are truly sorry for your experience, and it is one that we truly do not want our readers to experience. It appears you may have a second account with an active subscription, as we are not able to charge a canceled membership. We would like to assist you with cancelling your subscription. If you already have a ticket open with us, please reply with the ticket number so that we can escalate your case. Otherwise, please submit a ticket here by visiting the link provided here: bit.ly/social-support-help Thanks! -FC

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never subscribed to scrbd.I have never used the service.But I am being billed monthly through Apple Pay: $11.99 on 7/1/23 and $11.99 on 8/1/23.The online support chat bot is useless.There is no live customer support.The only phone # provided sends you to automated response.Please immediately cancel this erroneous subscription and issue a refund to my credit card or I will have to assume this is a fraudulent scam.

  Business Response

  Date: 08/01/2023

  Hello ******,

  Thanks so much for reaching out to us!

  According to our system, a trial subscription was started on June 01, 2023 with the email address ******************** After your free trial period ended, your account automatically enrolled in a recurring month to month subscription. Since your subscription was not canceled, you were charged for the next months subscription as outlined in our Subscriber Agreement (**********************************************************).

   As requested, I have canceled the subscription to ensure you will not be charged again. Ive also refunded your recent charge, and your account should be credited within a few business days.Your free Scribd account will remain active, so youll still be able to share documents and use Scribds free features.If you decide to purchase a subscription in the future, you can cancel it at any time by visiting Your Account (*********************************************). When you cancel your subscription, we'll ensure it remains active until the end of the current time that you've paid for, but will not bill you again. We have more detailed instructions in our help topic, "How to cancel your subscription" (**********************************************************).I hope that helps! If you have any other questions at all, please let me know. Thanks, and have a great day!