Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app is a joke. My account was deleted for asking if anyone had an extra vacuum they no longer needed, which is what I thought the app was for. I've seen time and time again, that employees of Nextdoor are constantly discriminating against anyone who doesn't agree with them on social issues or political issues.

  Business Response

  Date: 03/21/2024

  The neighbor was suspended for not using their real name.

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21444973
  I am rejecting this response because: My complaint is that Nextdoor is always censoring opinions that don't align with their opinions and allow others with hateful, divisive,and rude comments to continue to be seen. I've had my account name for a long time now, it's never been an issue. My friends and neighbors know me as *****************/ Why is it that Nextdoor can to tell me what I prefer to be called?Nextdoor is supposed to be a public domain, not an official government website.Everyone should be allowed to be called by the name they identify with, my nickname is not different than someone choosing their pronouns. I cant believe that companies actually pay to advertise on the Nextdoor Website. 
  
  Sincerely,
  ***************** (******)

  Business Response

  Date: 03/27/2024

  We totally understand if a neighbor chooses to not use their real name, but their account will stay suspended. 

• Initial Complaint

  Date:03/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined w/hope app would be good for me. I am greatly disappointed. I discontinued my profile but i am still getting emails from KARENS on this website/app. I cannot stop them. The webiste does not have a means to contact NextDoor so i have no support or anyone to assist me with deleting my email address. My subdivision has ****** people and i do not need ****** emails.I would like this business to directly contact me or permanently delete me.

  Business Response

  Date: 03/21/2024

  The neighbor has two accounts. We've suspended one and have deactivated the other so the notifications should stop.

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an advertising service on Nextdoor.com. I did not receive the service which I paid for and subsequently have been unable to get ahold of any representative from Nextdoor. They only have an option to submit a form on their website- no phone number, no email. I believe this is consumer fraud as they collected my payment, did not provide the service agreed to, and have no way to be contacted. This is a classic bait-and-switch tactic and due to Nextdoor breaking the terms of our contract, I am entitled to a full refund. As of writing this, I have not received a full refund from Nextdoor and have filed a fraud claim with my bank.

  Business Response

  Date: 03/21/2024

  Nextdoor Support replied to the customer on 3/14. The customer did not reply.

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to create an account for our rental property. They said I needed verification as an error on the website, but no specifics. I found a form so submitted the deed showing we owned property. The next day they emailed saying they need an ID emailed. I said that's confidential information and I can't email that. I asked that they just delete the account since I can't move forward. They told me they can't delete the account but ***************** it. We were hacked last summer and I am not comfortable now with them having our deed plus an open account. I explained that but they refuse to delete the account. I never was even able to log into the account so there is no information on it, but the police during the hacking said to delete unused accounts because it will cause more of a digital footprint to have them open. Somehow Nextdoor thinks I'm not who I am even though I gave the government issued deed to our house (under by husband *********************), stamped/certified. I'd like NextDoor to delete my account.

  Business Response

  Date: 03/15/2024

  We are going to delete the account. Someone in support will be in touch verifying that this is what you want to do.

  Customer Answer

  Date: 03/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please delete my husband's name if you post it on BBB website for privacy issues.  I included my husband's name on the original complaint. 

  The complaint for your BBB website should be (word for word):
  

  "I tried to create an account for our rental property. They said I needed verification as an error on the website, but no specifics. I found a form so submitted the deed showing we owned property. The next day they emailed saying they need an ID emailed. I said that's confidential information and I can't email that. I asked that they just delete the account since I can't move forward. They told me they can't delete the account but ***************** it. We were hacked last summer and I am not comfortable now with them having our deed plus an open account. I explained that but they refuse to delete the account. I never was even able to log into the account so there is no information on it, but the police during the hacking said to delete unused accounts because it will cause more of a digital footprint to have them open. Somehow Nextdoor thinks I'm not who I am even though I gave the government issued deed to our house (under by husband), stamped/certified. I'd like NextDoor to delete my account.
  

   

  Thanks, 
  *******************

• Initial Complaint

  Date:03/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got an unsolicited email inviting me to a social media app for neighborhoods. I did not give any information to this company nor did I seek out this service. This feels like a gross overstepping on behalf of this company.Below is the email I received. I am requesting that this company is looking at how they are getting their information.I am also requesting that no further contact is had from this company. I will not waste my time unsubscribing. That energy has been channelled into this complaint. This is an overstep from a company trying to advertise a surveillance app and is an infringement on the privacy for those in my neighborhood.

  Business Response

  Date: 03/13/2024

  We will opt this neighbor out of receiving email invitations from Nextdoor. 

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21413439
  
  I am rejecting this response because: your company could not even take the time to respond effectively. It's bogus. Your company bought user data and sent people emails for their address. It's creepy and bad business practice. 

   

  and now to circumvent eny accountability on your part you make it an issue of sending it to your mailbox. Youre a bad company and i hope you fall into bankruptcy 
  
  Sincerely,
  
  **********

• Initial Complaint

  Date:03/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account with Nextdoor because it made no sense paying for a service that provides no result. And they continued to take money from my account and made it difficult to contact them by phone or email.

  Business Response

  Date: 03/13/2024

  We don't have an account listed for the customer. Please let us know what the correct email address is. 

  Customer Answer

  Date: 03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been suspended from my next door account. My comment was NOT disrespectful to anyone on the feed. I wasn't making any kind of threats, I didn't think I was breaking any guidelines, I simply gave my opinion on the scams happening at ******** I also said on my comment that I didn't know, that I could be wrong about it. I don't understand why I have been suspended, it just isn't right. I've been suspended before for comments that had no reason to be suspended for & after numerous attempts to contact next door I finally got a resolution here on BBB & had my account restored in those instances. Granted I've been suspended before for saying disrespectful ************* was a long time ago. I take full accountability for my mistakes. I'm very careful to not disrespect anyone or hurt someone's feelings and it's like walking on eggshells. That's exactly what it feels like, it's seriously feels like walking on eggshells and that's a horrible way to feel and yes I absolutely do believe that we should all treat each other with respect and think twice before writing anything disrespectful to someone. I didn't write this to anyone, it was merely my opinion. Everyone likes my posts and I haven't had any issues for quite a long time. It's very upsetting. This is just not right. Nextdoor: it's REALLY getting out of hand. Next door has just not been paying attention to what the comments really are and will leave up other people's really nasty comments that I have actually reported myself and they wouldn't remove them and it seems that once somebody complains on you, it's not even read it feels like and then that's it, you're suspended. I believe this comment should have just been removed if it really bothered anyone or next door leads. But to suspend my account? That's a rather severe decision. It's getting to be really too much & A LOT of people in the neighborhood are complaining about next door doing this to them constantly. I would really appreciate my account being restored.

  Business Response

  Date: 03/13/2024

  The neighbor is 100% correct here. We are overturning the suspension. They can rejoin now.

  Customer Answer

  Date: 03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Next door suspended my account and I've tried to create another account and I cannot seem to verify my information. Seems like it's a targeted situation. I should be aware of what's going on in my neighborhood. I'm with ******************.I'd like my account reinstated immediately

  Business Response

  Date: 03/07/2024

  Neighbor has two accounts, which is a violation of the guidelines. Neighbor needs to login to the first account and reach out to Nextdoor Support since they were not using their real name. Once they work with support, they'll get their account back.

  Customer Answer

  Date: 03/09/2024

   
  Complaint: 21380389
  
  I am rejecting this response because i reached out to support and there was no response
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/14/2024

  We don't have any record of the neighbor reaching out about their suspended account. Please reach out to support. ****************************************************************************

• Initial Complaint

  Date:03/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor has clear guidelines regarding the conduct of its users as it pertains to interactions between neighbors. It does not allow:Attacking, berating, bullying, belittling, insulting, harassing, threatening, trolling, or swearing at others or their views even if you really disagree with them. This includes communication within a group or via direct message.However, these rules are not enforced consistently but rather arbitrarily and in a manner which emphasizes specific political persuasions of either Nextdoor staff or the volunteer community reviewers selected by Nextdoor. Generally, these decisions largely reflect the view of the political left and its current narratives. I have documented many, many instances in which Nextdoor rules are applied/ not applied in a clear biased manner. For the sake of efficiency this complaint focuses on a specific incident. As of the time of this complaint this users personal attacks including derogatory and demeaning comments are still allowed to remain on the platform, even though the user has been reported. See screenshots. In addition, it isnt the first time these two specific users highlighted have teamed up to engage in targeted harassment directed at myself as well as others to include trolling and belittling the ** of that post on literally every single post he makes. Both those users have been allowed to do all this with impunity.

  Business Response

  Date: 03/04/2024

  Please make sure to continue reporting neighbors whenever they violate the guidelines. We don't publicize actions we've taken on accounts, but if the neighbors are violating the guidelines, we will create a case and take action, if appropriate.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-29-24 I purchased an apple watch from an individual for $300.00 that had a posting on Nextdoor. Come to find out later that day at the apple store in ************ ** the watch was a fake. I contacted the seller about a refund but he did not agree. Informed Nextdoor of the fraud and was notified that the person's post was taken down. The apple store suggested I file a Police report and include the communication on Nextdoor with this individual. When I went back to my account it had been disabled. I have reached out to Nextdoor several times, have not received any email responses as they say will happen, have requested the thread for the sales so I can include with Police report, not hearing anything back. FYI I have bought and sold on Nextdoor for several years without any issues like this. My name on Nextdoor was Skip D.

  Business Response

  Date: 03/04/2024

  The neighbor's account is active