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Business Profile

Internet Services

Nextdoor.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    Nextdoor.com, Inc., came to BBB’s attention in April 2013. A review of the company’s complaints was done in September 2024. Complaints on file state concerns of account restrictions or terminations.

    BBB recommends users to review Nextdoor's Guildlines & Policies, Community Guidelines, and Member Agreement prior to using their services.


Complaints

Customer Complaints Summary

  • 663 total complaints in the last 3 years.
  • 205 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They illegally obtained my email address and private info like my address and sent me spam emails. No, I am not clicking the unsubscribe button from spammers. Please unsubscribe me and never send me another email.

    Business Response

    Date: 11/26/2024

    The neighbor was just sent an email to join Nextdoor. 

    We will take them off the invitation list.

    Customer Answer

    Date: 11/26/2024

     
    Complaint: 22574482

    I am rejecting this response because:

    No, it is NOT true. They sent me spams asking me to join their network claiming that their network is available in my area. Only after I filed this complaint, they sent me another email that my neighbor wants me to join. However, this is also NOT true, because none of my neighbors know my email address. They are faking as if they are neighbors to allure users to join, which is illegal. Please simply apologize for illegally obtaining my email address and promise me that you will never do this again.
    Sincerely,

    E C

    Customer Answer

    Date: 11/27/2024

    My name is *** ***. They know my first name but I am not sure whether they know my last name. I did not want to let them know my last name, because they may use it for another spam. Therefore, I wrote them in initials. Thank you.

    Business Response

    Date: 12/10/2024

    We've already removed them from being invited by Nextdoor again. 

    Customer Answer

    Date: 12/10/2024

    They still neither admitted nor apologized for their illegal actions. However, I do not want to take valuable times of BBB officers any more. Therefore, please close the case. I appreciate BBB for helping me on this matter.

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges without authorization with no way to reach the company.

    Business Response

    Date: 11/20/2024

    The customer reached out to support about this. 

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a new subscriber ** has suspended my account indefinitely because a moderator stated my real name is false. I've submitted my FL ID. They stated that I was using ****** ******* as my name which isn't true. I don't even know that person. By the amount of BBB COMPLAINTS this is common place. I have not broken any rules to date. I post good quality post of local issues that are within the guidelines. I know a couple of moderators feel that they own ND and that if you speak your mind and they don't like it, they'll conjure up an excuse to get your account tossed. This is a bias cherry picking tactic used to suppress my right to speak freely. I'm requesting my account be restored and that these moderators be admonished for treating a new subscriber this way. I understand that ** has a couple of stockholder lawsuits based on deceptive practices and stock number manipulation. Doesn't look good at all for this type platform. Once again validate my information before you listen to the Gustopo Moderators, who think they own ND.

    Business Response

    Date: 11/12/2024

    The issue here is that the neighbor's email address matches another person who is listed at the home, not the person's name who signed up for the account. That's the clarity Nextdoor Support needs.

    Customer Answer

    Date: 11/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    The matter has been resolved

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:11/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to use the Next Door app to connect with like minded residents in the ******* area where I stay often. I am what some may call a drifter, and I move about the state, doing odd jobs here and there. Next door moderators have abused their authority to squelch and mute me on several occasions based on my personal views and posts. They have recently deactivated my account stating that I am using a "fake name", and they demand I provide them with government ID or utility bills in my name. I have none of those items and have been a member of that site for quite a few years now, never being asked for any of this ID confirming data before now. I find this offensive. They are now demanding I provide them with paperwork to prove my identity. I do not have, nor am I legally required to have any of said documents per California law. I was attacked by one of their "Review Team" members and then after I reported the bullying behavior to ND, I was retaliated against and my account was deactivated indefinitely. I have sent emails to their headquarters and so far my complaint has been passed around from one member to another three times as if my complaint is some sort of "hot potato". Please either encourage ******** to follow the law, or fine them for what I believe is a violation of CCPA. Thank you. ****

    Business Response

    Date: 11/18/2024

    Please let us know the email address used so we can look into it.

  • Initial Complaint

    Date:11/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This person is a member of your review team, he is constantly hiding my content for being "disrespectful" one of my latest comments was a reply to a statement he made, I posted a laughing emoji and that was disrespectful. I comment on a post about our HOA and he send a posting about cyber stalking, police were called I was informed that he is spreading false statements. This person should not be on your review team. One of his friends send ****** comments, we report and the post is allowed. There is a lot more as well. All my posts dealing with his public form about our HOA are constantly being blocked a "disrespectful" something needs to be done with him.

    Business Response

    Date: 11/08/2024

    Neighbor has violated the guidelines and has been suspended. They've also created multiple accounts to try and circumvent suspension. Moderators don't suspend neighbors, only Nextdoor Support does.

    If a moderator is violating the guidelines, they need to be reported to Nextdoor Support.

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting a formal complaint regarding my experience with Nextdoor.com. I joined the platform after receiving an invitation, not on my own initiative. Recently, my account was placed in read-only mode. I contacted Nextdoor support, requesting they restore my account to full functionality, or, if they choose not to, delete my account. To date, I have not received a satisfactory response, and my account remains ************* addition to the unexplained account limitations, I have experienced gender-based discrimination on the platform, which I believe is contributing to my restricted access. Specifically, I have encountered repeated questioning of my motivations for posting as a female business owner and other negative interactions that appear targeted at my gender. I raised these concerns with Nextdoor, but they have not addressed the issue or ensured a fair and welcoming environment.Furthermore, I am troubled by a recent prompt from Nextdoor asking for my spouses or partners email address, as shown in the attached screenshot. This request raises significant privacy concerns, as I see no reason why Nextdoor would require my spouses information to maintain my account. This intrusion into my personal life feels unwarranted and invasive, adding to my dissatisfaction with the platforms handling of user ********** a platform that promotes itself as a community-building tool, I expect Nextdoor to provide a safe, inclusive, and respectful environment. Instead, I have faced account restrictions without clear justification, ignored complaints of gender-based discrimination, and received invasive requests for personal information.I am reaching out to the Better Business Bureau in hopes of facilitating a resolution. I urge Nextdoor to improve their support processes, address and prevent discrimination, and be transparent about the type of personal information they request from users.Thank you for your time and assistance in this matter.

    Business Response

    Date: 11/08/2024

    The neighbor reached out to our support team and received guidance on what their options are. 

    Customer Answer

    Date: 11/10/2024

     
    Complaint: 22503068

    Thank you for getting back to me. I am rejecting this response because they are refusing to delete my personal information, thereby infringing on my right to privacy and violating my civil rights. I will be referring the matter to my attorney. 

    Sincerely,

    ********* ********

  • Initial Complaint

    Date:11/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is basically a spam engine. Numerous, attempts to unsubscribe are unsuccessful.This "service" is unwanted and unwelcomed.

    Business Response

    Date: 11/07/2024

    We don't have an account listed at the email address. The neighbor can remove all email notifications in their settings, or deactivate their account and they won't receive anymore email from Nextdoor.

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Nextdoor account was closed/disabled without warning. I have done nothing wrong, violated no rules, and yet my account was closed.

    Business Response

    Date: 11/05/2024

    The neighbor was notified as to why they were unable to login.

    Customer Answer

    Date: 11/06/2024

     
    Complaint: 22491387

    I am rejecting this response because:

    There is not a valid reason for me not being able to log in. I used the platform for a year with no issues. Nextdoor is relying on false information to discriminate against me. The website is meant to be a public forum for neighbors to communicate with each other. I am not a danger, nor have I ever been, and a few people believing lies is not enough basis upon which to discriminate against someone. I will be filing a discrimination suit if this is not resolved.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Next door has repeatedly removed my posts as spam. They state spam is repeatedly posting the same or similar content. But, another person shared my exact same post on multiple days and their post wasnt removed. In fact, its still up a year later.

    Business Response

    Date: 11/04/2024

    Posts were clearly in violation of the guidelines. If the neighbor has any questions, they should reach out to Nextdoor Support.

    How to contact Nextdoor Support: ****************************************************************************

    Customer Answer

    Date: 11/05/2024

     
    Complaint: 22484903

    I am rejecting this response because:
     
    Complaint: 22484903

    I am rejecting this response because.-If my post was a clear violation, why was the other persons posts not flagged? Nextdoor completely ignored the fact that the other persons posts were never flagged & our posts were exactly the same. You cant pick and choose who to flag and who not too. And since her posts were not flagged and are still up-my posts being flagged its a violation. Its only fair that my posts be allowed to stay up. If not, Its a very clear case of discrimination.

    Sincerely,

    ****** ******
    Sincerely,

    ****** ******

    Business Response

    Date: 11/12/2024

    Nextdoor Support doesn't flag posts. Nextdoor Support handles reports of neighbors violating the guidelines. If there are other posts that weren't flagged by your neighbors, you should flag them or report those neighbors to Nextdoor Support.

    Customer Answer

    Date: 11/13/2024

     
    Complaint: 22484903

    I am rejecting this response because: Nextdoor violated my consumer rights by unequal enforcements of their own rules about spam posts. Because similar posts are not being moderated, the platform is not applying its rules consistently-which violates principles of fair play. It is not up to me, the consumer to report similar posts to my own that werent flagged by your company. The moderators of Nextdoor must apply the rules consistently & that was not done in this case.


    Sincerely,

    ****** ******

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So in the past you couldn't call or email nextdoor. If you had a complaint, they say your moderator. How does that work when your moderator is biased and clearly doesn't like certain people in the community?Examples..A community member tried doxxing another and the moderator did nothing. A member stepped in and explained to the first member that police can be brought into the matter. This moderator is politically biased as well.He recently in the last month was prideful of perma-banning certain members he doesn't like. How do you have a moderator and no where to report them when wrongful behavior is going on? How is that 'safe '?Please advise.

    Business Response

    Date: 11/04/2024

    You can report the neighbor or reach out to Nextdoor Support.

    Report member: *********************************************************************************

    How to contact Nextdoor Support: ****************************************************************************

Nextdoor.com, Inc. is NOT a BBB Accredited Business.

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