Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel with Super.com and seconds later realized I booked the wrong date. I tried to get them to change the date but no changes were allowed. I wasn’t clear to travel on that day due to heart surgery so I asked for a refund. Even had to send proof of condition. Refund was again denied. They were just gonna keep my money. The hotel canceled the reservation free of charge, but still no refund. I then threatened to sue them and within an hour, I had a refund. Problem is the refund was short $10 which they claim was an add on fee and they won’t refund it. Bad experience with them. I’ll NEVER use them again. Beware.

  

  Business Response

  Date: 09/16/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and the opportunity to address your concerns.
  
  We understand the importance of having the flexibility to modify bookings, especially in unforeseen circumstances. The enhanced refund option you selected is designed to provide refunds under specific approved situations, such as medical emergencies, natural disasters, or flight cancellations. The terms for this are available via the link in your confirmation email. To process a refund under these conditions, you must initiate the process directly with the enhanced refund provider and submit the necessary proof as outlined in their terms.
  
  Additionally, we've noted that you have filed a chargeback with your bank regarding this transaction. Once a chargeback is initiated, the resolution is managed directly between the bank and the business. At this stage, we are providing the bank with any required documentation to support their investigation. This means we cannot make further changes or updates to your reservation while the chargeback process is ongoing.
  
  We recommend following up with your bank for any updates on the status of your case. If you have further questions about the enhanced refund terms or need assistance accessing the provider’s process, please feel free to reach out to us, and we’ll be happy to guide you.
  
  Thank you for your understanding in this matter.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I already got the refund due to a medical condition and proof was sent. There was never an acknowledgement of said proof, just more excuses for no refund.  It was when I threatened legal action that the refund, less whatever add on they called it for $10.  
  im done dealing with this shady company.  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 09/17/2025

  Dear *****,
  
  Thank you for your follow-up email and for sharing your experience. We sincerely appreciate the opportunity to address your concerns and understand the importance of transparency and resolution.
  
  We appreciate your feedback and are committed to ensuring our processes are clear and fair. The refund you received was aligned with our policy, and we hope for your understanding in this matter.
  
  Your insights are valuable to us and assist in making any needed improvements to our service. We appreciate you bringing this to our attention.
  
  If you have any additional questions or need assistance in the future, please feel free to reach out. We’re here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, but it the same round and round I got. 
  
  I believe their website is deceiving and tricked me.  I’m satisfied to never deal with them again.  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel room for my son's who was homeless. I put the room payment in my name and assumed tge incidental deposit could also go on my card. The hotel demanded my son put it on his card which he didn't have as his ID was stolen. Hotel said they would refund the room . Sent the money back to SUPER.COM and they refuse to give it back despite hotel writing an email and saying full refund without penalty to be issued to me

  

  Business Response

  Date: 09/16/2025

  Dear ********,
  
  Thank you for reaching out and sharing your situation with us. We genuinely appreciate your patience and understanding as we work to address your concerns.
  
  Our bookings are generally non-refundable and non-amendable to provide the best possible rates, but we have reviewed your case thoroughly. After escalating this matter with our team, I am pleased to inform you that a refund has been processed to the original payment method. You can expect to see the funds reflected in your account within the next 3 to 5 business days.
  
  Your understanding during this process is greatly appreciated, and we're here to support you with any further questions or assistance you might need. Please feel free to reach out if there's anything more we can do for you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:09/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a failure on processing a payment I noticed it showed I had an account and an option to logout. I feel like this is not a legitimate trustworthy business so I wanted my information and account deleted When I called and played games to talk to a actual person they stated based off my phone number there was not account.Screenshot provided show my phone number listed.I filled out a data deletion form but to speak on the phone and through chat to be lied to about having an account seems like they would not be honest about deleting my *************** can I even be sure they delete it.

  

  Business Response

  Date: 09/16/2025

  Dear *******,
  
  Thank you for reaching out and sharing your concerns with us. We genuinely appreciate the opportunity to address your worries and provide clarity on this matter.
  
  We understand the importance of ensuring your personal information is handled with care and integrity. I want to reassure you that we have thoroughly checked our records, and all data related to your account has been completely deleted from our system.
  
  Your trust is invaluable to us, and we are committed to ensuring your data privacy and security. If you have any further questions or need additional reassurance, please don't hesitate to reach out. We are here to support you.
  
  Thank you for considering Super.com, and we hope to assist you with any future travel needs.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/16/2025

  I loosely trust super8 actually deleted my information as I have no real way of knowing the truth

  
  ***

• Initial Complaint

  Date:09/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I'd receive a bonus and didn't so when I tried to get a refund for false advertising they quit answering

  

  Business Response

  Date: 09/15/2025

  Hi *****,
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to provide clarity on this matter.
  
  At the moment, we do not offer a referral bonus for Super+ signups. However, we are always working on improving our product and features, so please stay tuned for any updates in the future.
  
  We were unable to locate your account with the information provided, and we recommend reaching out to us via our chat feature in the Super.com app. One of our amazing agents will be able to connect with you and provide the assistance you require.
  
  Your satisfaction is important to us, and we're committed to supporting you every step of the way.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they can refund me and I've tried chatting with their agents they just take 15 minutes to answer a simple question so no and they can't find my account because the last person I talked to canceled it
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 09/17/2025

  Dear *****,
  
  Thank you for your follow-up email. We appreciate your patience and are committed to providing the clarity you need.
  
  To qualify for the $20 credit, you'll need to sign up for the Super+ membership through an ad on an order confirmation page or email after making a purchase with a third-party site, such as ****, ****, or ************. Simply click the ad offering $20 cashback, and then sign up for a paid Super+ trial. After 30 days, provided your Super+ membership remains active, you’ll receive the $20 cashback.
  
  As a Super+ member, you're entitled to numerous perks like unlimited cashback on purchases, the opportunity to earn through games and surveys, credit-building features, cash advances up to $200, premium flight alerts, discounted theme park tickets, and gas discounts.
  
  Currently, we are unable to locate a Super+ membership under the contact information provided. It's important to note that Super+ membership fees are non-refundable, as it is an optional subscription that requires explicit consent from the customer during activation.
  
  We genuinely value your feedback and understanding as we strive to improve our services. Please feel free to reach out if there's anything more you need or if we can assist you in any other way.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/17/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I followed every step and was still lied too I followed the prompt from that same pop up you mentioned and was lied too all I want is my money back for false advertising 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Customer Answer

  Date: 09/17/2025

  I can't find the email from where I've signed up but here's proof I paid 

  Customer Answer

  Date: 09/17/2025

  My phone number is ************ but they canceled my account that same night 

  

  Business Response

  Date: 09/18/2025

  Dear *****,
  
  Thank you for your follow-up email and for sharing your phone number with us. We genuinely appreciate your efforts to reach a resolution.
  
  I’d like to reiterate the requirements to qualify for the $20 credit. To earn this bonus, you must sign up for the Super+ membership through an ad on an order confirmation page or email sent after making a purchase with a third-party site, like ****, ****, or ************.
  
  After clicking the ad offering the $20 cashback and signing up for a paid Super+ trial, you are eligible to receive the $20 cashback provided your membership stays active for 30 days.
  
  Since your account was canceled, credits are unfortunately not applicable at this time. We're here to offer support and guidance, so please let us know if there's anything else you need or any other way we can assist.
  
  We truly value your feedback and thank you for bringing your concerns to our attention. Should you have any other questions or require further assistance, don't hesitate to reach out.
  
  Warm regards,
  
  Super.com Team

  Customer Answer

  Date: 09/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I DID follow the link from a purchase that's how I know about the offer and I'm not asking for the $20 that you lied about and the fact you know it was about this tells me you, can see the chat and see my account details so all I want is what I was falsely led into spending on your horrible company I will not go away without my money back 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 09/19/2025

  Hi *****,
  
  Thank you for reaching out to us again. We appreciate your communication and the opportunity to further clarify your situation.
  
  We understand the importance of transparency and want to assure you that our intention is to provide clear and valuable offers. To qualify for the $20 credit, signing up for the Super+ membership through an ad on a purchase confirmation page or email is a requirement. The $20 cashback becomes eligible once your Super+ membership remains active for 30 days.
  
  As we're committed to your satisfaction, we've reviewed your account, but since your membership was canceled, the credits cannot be applied. Your feedback is invaluable to us, and it helps us improve our services and offerings.
  
  If there's anything more we can do to assist you or if you have further questions, please feel free to reach out. Thank you for your understanding and for bringing this to our attention.
  
  Thank you for your patience and understanding.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because all I want is a refund for the money I was coerced into spending in your company. I'm not accepting any more or any less
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a motel today (9/12/2025) via Super.com for one room on October 3, 2025. I paid an extra $10 for what I thought would be a free cancellation, comparable to the free cancellation policy at ***********. I only received the cancellation terms after they took my money. That was when I discovered that Super.com's cancellation policy has conditions and is not what I purchased. I called Super.com, but they refused to cancel my booking or refund my money. They asked me to call the motel to cancel, which I did. But the motel said they did not receive the money and could not cancel for me.This website, Super.com, is a total scam. They only disclose their terms after they have taken your money. Stay away!!!

  

  Business Response

  Date: 09/13/2025

  Dear Y ****,
  
  Thank you for reaching out and sharing your experience with us. We understand how important it is for you to have clarity regarding cancellation policies, and we appreciate the opportunity to assist you in understanding this better.
  
  Our bookings are generally non-refundable and non-amendable to allow us to offer the most competitive rates to our customers. The enhanced refund option you selected is an additional purchase designed to provide refunds under certain approved situations, such as medical emergencies, natural disasters, or flight cancellations. The specific terms and conditions for this option are available via the link in your confirmation email.
  
  To initiate a refund under this option, you'll need to engage directly with the enhanced refund provider and submit the necessary proof as outlined in their requirements.
  
  We're here to support you throughout this process. If you have any further questions or need assistance, please don't hesitate to reach out. We aim to ensure you have a smooth and enjoyable experience with us.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/13/2025

   
  Complaint: 23877110
  
  I am rejecting this response because I was not made aware of the conditional refund policy until after my transaction.   Please cancel my booking and refund me the full amount.  I promise I'd rather pay more dollar at *********** than use your website ever again!
  
  Sincerely,
  
  Y ****

  Customer Answer

  Date: 09/15/2025

  My full legal name is ******* ****.  I request to cancel my reservation on 10/3/2025 and a full refund from Super.com.  I was made aware of their refund policy only after the tranaction went through.  I feel I was cheated.  Their refund policy only applies to certain condition.  According to their cancellation policy (illness, severe weather, etc.), if I cancel now, they will not refund me any money.  If they want to do business this way, they should have made it clear of their conditional refund policy before charging people's credit card!  Thank you so much for your help!

  

  Business Response

  Date: 09/16/2025

  Dear Y ****,
  
  Thank you for your follow-up email. We genuinely appreciate your feedback and the opportunity to provide further clarification regarding your booking.
  
  Our bookings are generally non-refundable and non-amendable to ensure we offer the best possible prices to our valued customers. The enhanced refund option you selected is designed to provide refunds under specific approved conditions, such as medical emergencies, natural disasters, or flight cancellations. The terms and conditions for this add-on are available via the link included in your confirmation email.
  
  To initiate a refund under this option, it is necessary to engage directly with the enhanced refund provider and submit the necessary proof as outlined in their requirements. If you prefer to cancel the reservation, we kindly request that you provide written documentation from the hotel confirming their approval of the refund.
  
  We truly understand this may not be the resolution you were hoping for, and while this is our final response, we're always here to assist and provide support should you need it in the future.
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23877110
  
  I am rejecting this response because:

  1) As the business Super.com stated, "The terms and conditions for this add-on are available via the link included in your confirmation email", that was after Super.com took my money, which is cheating, not a honest business practice.  I want to cancel the reservation because I feel CHEATED.  Yet I cannot cancel because I do not have medical emergencies, natural disasters, or flight cancellations.
  
  2) I have contacted the hotel.  The hotel said they have not seen the money and it was Super.com took my money not the hotel.  The hotel said repeatedly Super.com should cancel and refund my money not the hotel.
  
  Super.com is not a honest business.  They took my money and then told me their terms and conditions.  They asked me to contact hotel and we all know it is just one of their excuses to not refund my money.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting monthly charge from SUPER+. I never signed a service or membership, suddenly, they started charging me 15/mo. I **** to their website and they said that I was not a super+ member and that they were unable to find charges to my ********** is billed as SUPER+ * *************

  

  Business Response

  Date: 09/12/2025

  Dear *****,
  
  Thank you for getting in touch and sharing your concerns with us. We truly appreciate the opportunity to address your situation and ensure clarity moving forward.
  
  After reviewing the details, we've located a Super+ membership that was activated when you made a booking with us. The Super+ membership is designed to offer additional benefits, such as discount rates, cashback opportunities, and other perks. It's entirely optional and is confirmed at checkout to ensure you lock in the best available rate.
  
  I want to reassure you that the membership has now been cancelled to prevent any future charges. While Super+ membership charges are typically non-refundable, we've made a one-time exception and processed a refund for two months, totaling $30. This amount will be returned to your original payment method and should reflect within the next 3 to 5 business days.
  
  Please let us know if theres anything more we can do to assist you or if you have any questions. We're committed to providing you with a seamless and positive experience.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
   

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recurring charge of ***** started after I located a small 1.97 charge. I do not know who this company is or where this charge came from. I checked the website and found this complaint to be common with no one really understanding how this happened. It appears they must be a third party to a major company or companies. Potentially travel related. I have not booked any travel related chargers this past year. Something is off with this company and it feels fraudulent, but if not, definitely misleading. I went to their website to see if I have been there which it did not appear so as the link was not part of my cookies link was blue. I am asking for a full refund and this to be reported since this is happening to many people. Lastly, their website is advertising an A+ rating with the BBB.

  

  Business Response

  Date: 09/13/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. I completely understand your concerns, and I appreciate the opportunity to clarify the situation.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits like discounts, cash back on travel, cash advances, and more. It usually requires explicit customer consent to activate. We understand the importance of transparency and ensuring youre fully informed about any charges.
  
  I'm pleased to let you know that we have made a one-time exception and processed a full refund for all charges related to the membership, totaling $46.97. This amount will be refunded to your original payment method and should reflect in your account within the next 3 to 5 business days.
  
  Your feedback is invaluable to us as we strive to improve our services and ensure a positive experience for all our customers. Should you have any further questions or need additional assistance, please dont hesitate to reach out. Were here to help.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super+ is a scam company. We booked a hotel on their website and we elected not to sign up for their subscription to get a lower rate. They signed us up anyway without our knowledge or consent and charged us $15.

  

  Business Response

  Date: 09/11/2025

  Hi *****,
  
  Thank you for reaching out to Super.com. We appreciate your communication and are here to assist you.
  
  We understand your situation regarding the Super+ subscription and would like to provide some clarity. Normally, when booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. This membership is entirely optional and is designed to offer valuable benefits like cashback, exclusive discounts, and additional travel perks.
  
  At the moment, we were unable to locate your account to review your case further. We kindly suggest reaching out to us directly or via chat on the Super.com app. One of our amazing agents will be more than happy to look into this matter for you and provide the assistance you need.
  
  Thank you for choosing Super.com. Your satisfaction is important to us, and we're committed to ensuring a positive experience.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When you book a hotel with them they enroll you in a membership that charges you monthly. It is not obvious that it is happening until you see mystery charges on your credit card

  

  Business Response

  Date: 09/11/2025

  Hi *******,
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to provide some clarity regarding the charges you observed.
  
  When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. Enrolling in Super+ is entirely optional and is presented as an option at checkout, with membership only activated once confirmation is given. This membership comes with valuable benefits such as cashback, exclusive discounts, and additional travel perks.
  
  We have reviewed your account and can confirm that your Super+ membership has been successfully canceled, ensuring that you wont incur any further charges. Please note that the benefits will remain active until the expiry date of 2025-10-09, allowing you to enjoy them during this period.
  
  Your satisfaction is important to us, and we're here to ensure a positive experience. If you have any more questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message from my credit union just before 3am advising of a fraud alert. It was a $15 charge from Super+. I have used super.com a few times to book a hotel room because I travel for work & they most often advertised the best prices. Every time I use them they promote their super+ program for $15, that supposedly gives + members better rates. I have declined every time. I’ve used them and by their metrics I probably would have saved more than the $15 in dispute but I didn’t authorize them to take the $15 in the middle of the night. I’d rather pay more from another source than somebody trying to slip one in the night. This is fraud! Now I have to have a new card issued to me from my credit union, which really screws me because I don’t know a hotel that doesn’t require a card to be on file.
  I don’t have a credit card, my debt card was my only means to secure lodging and my credit institution having to issue me a new card with a turnaround time of 7-10 days really restraints me from booking lodging for work. The only remedy I could figure for my situation in such a short amount of time was to get a prepaid debit card. Costing me $1 + the amount I added to the card.
  I haven’t reached out to super.com yet but this is upsetting! I had to go to my credit union (probably $5 in gas) to get cash in order to purchase a prepaid card for lodging. This act seems predatory to its core. People who travel for work have few to no options without a card. I am deeply disturbed by this middle of the night change & have no intent of doing business with them in the future.
  I will again emphasize this was a fraudulent & predatory charge that I didn’t authorize & they should be ashamed of themselves for putting me in this situation & they should be charged accordingly.
  The dollar amount in dispute is $15 (what they charge me) + $1 (for processing fee of the prepaid card + gas to credit union) =$21. I wouldn’t have to gotten the card if they didn’t try to fraud me at night.

  

  Business Response

  Date: 09/10/2025

  Hi *****,
  
  Thank you for reaching out to Super.com and providing us with an opportunity to assist you. We truly appreciate your communication and are here to provide clarity on this matter.
  
  When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To take advantage of these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. This membership is entirely optional and is designed to offer valuable benefits such as cashback, exclusive discounts, and additional travel perks.
  
  We've reviewed your account and confirmed that your Super+ membership has been successfully canceled. Additionally, as a one-time exception, we were only able to process a refund for the $15 you were charged with us, ensuring that you won’t see any further charges.
  
  We’re committed to ensuring your experience is positive and appreciate your feedback. If you have any additional questions or need further assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team