Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongly charged by this site after i clicked the wrong option. And they refused me a refund.

  

  Business Response

  Date: 09/03/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. I understand how important it is for you to have clarity around the charges and memberships, and I appreciate the opportunity to assist you.
  
  It looks like you signed up for our Super+ membership when booking through Super.com. This membership ensures you lock in the best available rate and unlocks additional perks like cash back on travel, cash advances, and other earning opportunities. The Super+ membership is entirely optional and confirmed during checkout.
  
  Although Super+ membership fees are typically non-refundable, we have made a one-time exception and processed a refund of $15 to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  Your satisfaction is important to us, and we're here to help if you have any further questions or need assistance. Please don’t hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/2/2025
  
  Booked hotel and was set up through a trial for the membership. Reach out to customer service to cancel. Very misleading, cashback isn’t redeemable and when try to cancel upsell for additional membership.

  

  Business Response

  Date: 09/02/2025

  Dear ****,
  
  Thank you for reaching out and sharing your concerns with us. I understand how important it is to have clarity around subscriptions and membership benefits, and I'm here to assist you.
  
  Regarding your Super+ membership, I want to clarify that the membership fee is non-refundable, as the subscription is optional and provides various benefits to enhance your experience with Super.com.
  
  To help you understand the cash advance feature, I’d like to share the following information: To qualify for an advance, you'll need an active Super+ membership, as it’s available to full members (trial memberships aren’t eligible). Additionally, you'll need a linked external bank account with a positive balance and recurring direct deposits, along with an active debit card that isn’t issued by Super.com and hasn’t had any recent chargebacks. If you don’t qualify immediately, you can always try again later with the same or a different account.
  
  We understand this may not be the resolution you were hoping for, and while this is our final response, we consider this case closed from our side. If you have any additional questions or need assistance, please feel free to reach out. We're here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/02/2025

  Very misleading, they post fake reviews on the app, please read recent posts and reviews. You go to book and hotel and they mislead you with membership. Like who purpose to book a hotel stay not sign up for some memberships. Just base on the response you can see how they find ways to make it hard to access anything. Also if you’re subscribed through app, you can’t just do it on app Store, but rather internal or call in. 

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 09/03/2025

  Dear ****,
  
  Thank you for your follow-up email and for sharing your thoughts with us. Your feedback is invaluable, and I appreciate your perspective on the need for clarity and transparency in our services.
  
  We genuinely understand your viewpoints regarding the Super+ membership and our communication process. We aim to offer a service that is both enriching and straightforward, and your insights are instrumental in helping us improve continuously. Our commitment is to ensure our services are user-friendly and accessible to everyone.
  
  While this may not be the resolution you were hoping for, we have shared all relevant details, and this will be our final response. We are considering this matter closed from our side.
  
  If you have any future questions or require further assistance, please don't hesitate to reach out. Thank you for your understanding.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  still unresolved, they still charged my card for the membership. BBB and people need to see how fraudulent this company is. They even put supercut.com as their website and an almost impossible phone number to reach out to. I thought it was a travel agency? See photo and check for yourself. This way I want to let people And warns other of how they go through ways to scam you the $15. At this point it’s more of a principle.

  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:09/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel for the first time using super.com so I had a place to stay in *********** on my road trip back to **** for school. I accidentally subscribed to a membership without understanding how it worked. I have now cancelled the membership and was told I cannot receive a refund. I was also told that since I cancelled the account, the 12$ credit that I apparently had is not able to be used. I didnt use any of the membership benefits and would really appreciate a refund. I am a student going to school and a refund would be very helpful. Again, I did not use the membership at all for the few days that I was unaware I had it.

  

  Business Response

  Date: 09/02/2025

  Dear Jacee,
  
  Thank you for reaching out and sharing your situation with us. I understand how important it is to have clarity around subscriptions, and I appreciate the opportunity to assist you.
  
  The Super+ membership is designed to provide added benefits, such as discounts and cashback opportunities, to enhance your experience with Super.com. I understand that you did not intend to subscribe to the membership, and I want to assure you that we have taken steps to cancel it.
  
  While Super+ membership fees are typically non-refundable, we have made a one-time exception and processed a refund of $15 to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  We value your feedback and are here to ensure your experience with us is positive. If you have any further questions or need assistance, please feel free to reach out. Were here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a Super + membership in mid May, but canceled it on July 18th, after my trial ended. Then on July 27th, I logged back into my account solely to use my old earnings I accumulated, from my booking in May/June, with no intention of reactivating my membership. However, the app did reactivate my membership. I didn't see anywhere that it was going to activate my account to do this. So I was unconsciously charged ***** dollars for 2 monthly memberships on August 1st and September 1st. I noticed these charges today and called Super customer service. A customer service representative explained I had benefited from the first ***** charge, so I can accept that charge. However, I have received no benefits from the ***** charged on September 1st, so I requested a refund. They informed me they were unable to accommodate this. As it was a sneaky checkout tactic that got me to reactivate my account I believe I should be refunded for the second ***** charge. Especially as I received no email informing me of my membership or recurring charges. The customer service representative tried to tell me I would have access for another month, but I won't use it and I dont want it. I can lose access to the membership today. I just want my ***** refunded.

  

  Business Response

  Date: 09/01/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. I completely understand your concerns regarding the reactivation of your Super+ membership, and I appreciate your patience as we work to resolve this for you.
  
  After reviewing your account, I can confirm that we have processed a refund for the $15 charge made for September. This amount has been refunded to your original payment method and should reflect in your account within the next 3 to 5 business days.
  
  Your feedback is invaluable to us as we strive to provide a transparent and positive experience for all our customers. If you have any additional questions or need further assistance, please don't hesitate to reach out. We're here to ensure your satisfaction and support you in any way we can.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For Confirmation Number: B_20101821 (August 20,2025)I stayed at the *********** in *****************, N.J. I paid for a double queen room. However, when I arrived, the hotel informed me that Super.com had only booked me for a single bed. As a result, someone traveling with me had to sleep in a chair. The hotel had no additional rooms available, and Super.com was unwilling to help resolve the issue.I uploaded receipt from Hotel which indicates they booked it for one one bed. My reservation was for two beds. I uploaded that reciept as well.

  

  Business Response

  Date: 09/01/2025

  Dear *******,
  
  Thank you for reaching out and sharing your recent experience with us. I understand how crucial it is to have accommodations fit your expectations, and I'm here to help clarify the situation.
  
  We escalated your case and connected with Ky, the hotel manager at the *********** in **************************. From the discussion, it appears your original booking was for a room with one queen (double) bed, and the hotel provided an upgrade to a room with one king (double) bed due to the unavailability of the queen room.
  
  At this time, we have not been able to obtain a refund for this situation as the booking was utilized. While this may not be the resolution you were hoping for, this will be our final response, and we are considering this case closed from our side.
  
  If you have any further questions or need assistance, please don't hesitate to contact us. We're here to help and ensure future travels bring you enjoyable experiences.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/01/2025

   
  Complaint: 23820090
  
  I am rejecting this response because: If you notice the confirmation I made with your booking company is was for 2 queen size bed. Not a double queen. You falsely advertise what you had available 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 09/03/2025

  Dear *******,
  
  Thank you for your follow-up email and for giving us the opportunity to review the details of your booking more thoroughly. I appreciate your patience and understanding as we work to resolve this matter.
  
  I have taken another look into your reservations, and would like to clarify the details. The booking made on July 19 for check-in on August 18, 2025, and check-out on August 19, 2025, was indeed made for a Queen Room with Two Queen **** and Mobility Accessible Tub. This booking was subsequently cancelled and refunded.
  
  The booking associated with reference number B_20101821 was for a Double Queen Bed Non-Smoking room. To ensure transparency, I have attached the confirmation page for your reference.
  
  While this may not be the resolution you were hoping for, this will serve as our final response, and we are considering this case closed from our side. If you have any further questions or require additional clarification, please feel free to reach out. We're always here to
  support you and ensure your future travels go smoothly.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23820090
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I did not sign up for the membership as I know I won't travel a lot to benefit from it. I selected the option carefully so I'm not enrolled in membership. 2nd, the booking was cancelled in first place evenif I selected the wrong ting(I clearly know that I DID NOT), but as the membership was still charged.3rd, they claimed that I used the membership so it cannot be refunded. And stated in email that how much I paid with discounts. However, I never paid the discounted price but only the full price. 4th, I noticed the membership was charged, which I never wanted to be enrolled and cancelled the same day. I neither use nor want any benefits they offer. 5th, I did a ****** search about the charge. Not only me have this issue, but it seems many people fall into this trap. They are doing something shady by charging a membership fee from people.

  

  Business Response

  Date: 08/30/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. I understand your concerns and appreciate the opportunity to address them.
  
  Upon reviewing your account, it seems that you signed up for our Super+ membership when booking through Super.com on August 3rd. The Super+ membership is designed to offer valuable benefits, such as discounted rates and other perks. I want to reassure you that the membership has been cancelled to prevent any future charges.
  
  While Super+ membership fees are typically non-refundable, we have made a one-time exception and processed a refund to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  Your feedback is important to us, and we're committed to ensuring a transparent and positive experience for all our customers. If there are any further questions or if you need additional assistance, please don't hesitate to reach out. We're here to help and support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com charged us for a $15.00 super+ account that we did not elect. If there was some notice of this anywhere when we completed our transaction to reserve a hotel it was very poorly indicated. We did not sign up for this membership, do not want this membership, and would like this refunded ASAP.

  

  Business Response

  Date: 08/29/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We understand how important it is to have clarity about memberships and charges, and I'm here to provide some assistance.
  
  The Super+ membership is an optional subscription designed to provide additional benefits, such as discounted rates, cashback on travel, cash advances, and other earning opportunities. It looks like when you booked through Super.com, you opted into our Super+ membership, which helped secure the best available rate. This membership is completely optional and is confirmed during checkout.
  
  Please rest assured that we have cancelled the membership to prevent any future charges. In reviewing your account, we have not found a charge for the Super+ membership, as you were still within the 5-day trial period at the time.
  
  If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to ensure your experience with us is positive and transparent.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hotel was purchase through super.com on Aug 23, 2025 I reserved 28th -29th of Aug at ******* by ******* *******. I recieved text messages for my book and check-in starts at 3pm from ************************* I did my 10hour drive to the hotel. Showed up at 5am to check in i was notified by the staff they're system cancel my reservation. That was the hotels policy. However, I didn't book the hotel through them so I wasnt informed on their policy and Super.com failed to disclosure that information to me as a 3rd party agent in this transaction. Only information I recieved was the time they start checkins. I reached out to super.com 3 separate time with the first 2 contact being extremely rude and 1 just flat out hanging up on me. The 3rd time I managed to get notes emailed to me about my request to speak with a supervisor on the matter. I hold super.com accountable for failure to disclose all information regarding hotel policy with my book and simple request a refund of my money for the headache and poor customer service

  

  Business Response

  Date: 08/29/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. I understand the importance of having all the details clear for a seamless check-in, and I'm here to help clarify the situation.
  
  Our bookings are non-refundable and non-amendable to ensure that we can offer the best possible rates. After reviewing your case, we reached out to the hotel, and it seems you were marked as a "no-show" prior to your arrival at 5 am on 08/29. This status has affected our ability to secure a refund for you. Your original reservation was from Check-in on August 28, 2025, to Check-out on August 29, 2025, with check-in starting at 3 pm on 08/28.
  
  As a third-party booking platform, Super.com facilitates the booking process, while the hotel manages its own policies and procedures, including check-in times. It is always a good idea for guests to notify the hotel directly if there is a delay in arrival to ensure everything is in order.
  
  We understand this may not be the resolution you were hoping for, and while this is our final response, we are considering this case closed from our side. If there are any further questions or additional support you need, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/30/2025

   
  Complaint: 23814535
  
  I am rejecting this response because: As a 3rd party in this transaction you are there  to help facilitate this transaction, I recieved messaged telling me hotel checkin time but not their no show time is a failure on your part with not disclosing information that you guy very well knew it seems. Yes I select a non-refundable ticket which was non-refundable due to failure on my end.I still showed up and technically own the room till 11am on the 29th yet I wasnt give the product I purchased and the cancelation was on the providers part. In all I didn't my part, you failed as a business to provide basic information to help your customers and here we are. So I would like my refund for failure to provide me with services I ordered.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 09/02/2025

  Dear *****,
  
  Thank you for following up and sharing your concerns with us. I appreciate your perspective and the importance of having all details communicated clearly for a smooth travel experience.
  
  As a third-party booking platform, Super.com is responsible for facilitating the booking process, while the hotel manages its policies and check-in procedures. The information provided to you outlined the start time for check-in, and I understand the importance of clarity regarding the hotel's no-show policy.
  
  Your situation was thoroughly escalated, and after discussions with the hotel, it was determined that the reservation was marked as a "no-show," which impacted the ability to process a refund. Your original reservation was set for check-in at 3 pm on August 28, 2025, and checkout on August 29, 2025, as confirmed by the hotel.
  
  While we understand this may not be the resolution you were hoping for, and this will be our final response, we are always available should you have further inquiries or need more support. We truly value your commitment to addressing this matter, and we're here if you need anything else.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23814535
  
  I am rejecting this response because: i had recieved verification time with you for their check-in but never the fact the cancelled after a certain time. In all you are responsible for communicating the hotel policies and detail of my reservation as you are the reserving agency anything less is a failure on you part. I would like my refund for you failure to properly provide  service i paid for. Thank you 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea who this company is nor how they got my credit card information. I have been charged $15 and bank shows this is supposed to be a recurring charge and I did not sign up for this.

  

  Business Response

  Date: 08/29/2025

  Hi ******,
  
  Thank you for reaching out to Super.com. We appreciate the opportunity to assist you and clarify the situation regarding the charge you noticed.
  
  When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To enjoy these discounts, the option to enroll in Super+ is presented at checkout, and the membership is activated once confirmation is given. The membership is entirely optional and designed to offer valuable benefits such as cashback, exclusive discounts, and additional travel perks.
  
  The fee you were charged is related to our Super+ membership, which provides access to these exclusive offerings. We value having you as a Super+ member and are committed to ensuring your experience is positive and worthwhile.
  
  If you have any questions or need further assistance, please feel free to reach out. Were here to help and support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/29/2025

   
  Complaint: 23813511
  
  I am rejecting this response because:
  The first time I was on your website was when I sent this. I have never even heard of this company and have not signed up for anything that you offer. Like I said, I don't even know how you have my credit card information. 

  I thought this was a scam since this is a fraudulent charge. I didn't authorize your company to take funds out of my account. 
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/29/2025

  Hi ******,
  
  Thank you for reaching out to Super.com again.
  
  Having reviewed your account, we can confirm that your Super+ membership has been successfully canceled. Additionally, we've processed a refund for the month you were charged, ensuring that you won't see any further charges on your account.
  
  Your satisfaction and peace of mind are important to us, and were committed to ensuring that your experience with our service is both positive and transparent.
  
  If theres anything more we can assist you with or if you have additional questions, please feel free to reach out. We're here to support you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madame,
  
  
  First, please receive my most cordial of salutations, together with the best of wishes for you, your entire team, and all of your loved ones.
  
  Some time ago, I had made a reservation and signed up for your premium service. What I found was that the stated savings would be realized only as a discount towards future bookings. As such, I canceled the membership
  
  In an effort to do so via super.com, and not leave the proverbial sour taste in my mouth, I am reaching out.
  
  
  Would you be so kind as to assist in clarifying if this amount can still be used or if there might be alternative means if compensation? ?
  Thank you.
  
  Thank you.
  
  
  Sincerely,
  **** ********

  

  Business Response

  Date: 08/29/2025

  Hi ****,
  
  Thank you for reaching out to Super.com and for your kind words. We hope this email finds you well and full of joy.
  
  We appreciate your communication regarding the cancellation of your premium service membership. I'm pleased to inform you that you can still use any available credits, even though your membership has been canceled. These credits were rewarded for your bookings and remain yours to apply toward any future reservations you choose to make.
  
  Rest assured, your satisfaction and experience with us are important, and we're here to ensure everything is clear and straightforward. Please feel free to reach out if you have any more questions or need assistance.
  
  Warm regards and best wishes for you and your loved ones,
  Super.com Team