Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not make a reservation with this company they told me they would not refund it so I told them that was fine that I could just book for anotherday at a different hotel since I apparently wanna charge me anyway they would not have it. They kept telling me there was no arrows in their yet when I googled about them and fraud with them, it definitely said that other people have had the same issues Ive had and to contact your services.

  

  Business Response

  Date: 09/06/2025

  Hi ******, 
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to address your situation.
  
  Our bookings are generally non-refundable in order to offer the best possible rates. This is why we were unable to amend the date for you initially. However, we escalated your case to our internal support team, who was able to reach out to you directly, offering credits for rebooking on the correct dates.
  
  We're pleased to hear from our support team that you successfully managed to make a new booking. We are glad to have been able to assist you in finding a suitable solution.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to ensure your experience with Super.com is both smooth and satisfying.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel reservation through Super.com on September 2, 2025, and paid $221.21 via ******. The hotel confirmed there is no reservation under my name, meaning the service I paid for was never delivered. Despite contacting Super.com multiple times and speaking with several representatives, I was repeatedly told to wait a few hours, but no confirmation or resolution was ever provided. Super.com refused to issue a refund, citing a non-refundable policy, even though no service was rendered. I am requesting a full refund and for the company to stop these misleading practices.

  

  Business Response

  Date: 09/05/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We truly appreciate the opportunity to address your concerns.
  
  Understanding the importance of seamless travel plans, we've escalated this matter and reached out directly to the hotel. I'm pleased to inform you that your booking has been confirmed, and the hotel confirmation number is 5481 7255.
  
  Our support team has also sent you a follow-up email to confirm the details of your reservation, ensuring you have everything you need for your stay. If you have any further questions or need more assistance, please feel free to reach out to us.
  
  We appreciate your patience and trust in Super.com, and were here to ensure your experience is both enjoyable and stress-free.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongly charged by this site after i clicked the wrong option. And they refused me a refund.

  

  Business Response

  Date: 09/03/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. I understand how important it is for you to have clarity around the charges and memberships, and I appreciate the opportunity to assist you.
  
  It looks like you signed up for our Super+ membership when booking through Super.com. This membership ensures you lock in the best available rate and unlocks additional perks like cash back on travel, cash advances, and other earning opportunities. The Super+ membership is entirely optional and confirmed during checkout.
  
  Although Super+ membership fees are typically non-refundable, we have made a one-time exception and processed a refund of $15 to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  Your satisfaction is important to us, and we're here to help if you have any further questions or need assistance. Please don’t hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/2/2025
  
  Booked hotel and was set up through a trial for the membership. Reach out to customer service to cancel. Very misleading, cashback isn’t redeemable and when try to cancel upsell for additional membership.

  

  Business Response

  Date: 09/02/2025

  Dear ****,
  
  Thank you for reaching out and sharing your concerns with us. I understand how important it is to have clarity around subscriptions and membership benefits, and I'm here to assist you.
  
  Regarding your Super+ membership, I want to clarify that the membership fee is non-refundable, as the subscription is optional and provides various benefits to enhance your experience with Super.com.
  
  To help you understand the cash advance feature, I’d like to share the following information: To qualify for an advance, you'll need an active Super+ membership, as it’s available to full members (trial memberships aren’t eligible). Additionally, you'll need a linked external bank account with a positive balance and recurring direct deposits, along with an active debit card that isn’t issued by Super.com and hasn’t had any recent chargebacks. If you don’t qualify immediately, you can always try again later with the same or a different account.
  
  We understand this may not be the resolution you were hoping for, and while this is our final response, we consider this case closed from our side. If you have any additional questions or need assistance, please feel free to reach out. We're here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/02/2025

  Very misleading, they post fake reviews on the app, please read recent posts and reviews. You go to book and hotel and they mislead you with membership. Like who purpose to book a hotel stay not sign up for some memberships. Just base on the response you can see how they find ways to make it hard to access anything. Also if you’re subscribed through app, you can’t just do it on app Store, but rather internal or call in. 

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 09/03/2025

  Dear ****,
  
  Thank you for your follow-up email and for sharing your thoughts with us. Your feedback is invaluable, and I appreciate your perspective on the need for clarity and transparency in our services.
  
  We genuinely understand your viewpoints regarding the Super+ membership and our communication process. We aim to offer a service that is both enriching and straightforward, and your insights are instrumental in helping us improve continuously. Our commitment is to ensure our services are user-friendly and accessible to everyone.
  
  While this may not be the resolution you were hoping for, we have shared all relevant details, and this will be our final response. We are considering this matter closed from our side.
  
  If you have any future questions or require further assistance, please don't hesitate to reach out. Thank you for your understanding.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  still unresolved, they still charged my card for the membership. BBB and people need to see how fraudulent this company is. They even put supercut.com as their website and an almost impossible phone number to reach out to. I thought it was a travel agency? See photo and check for yourself. This way I want to let people And warns other of how they go through ways to scam you the $15. At this point it’s more of a principle.

  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com emailed me about a refund several times after calling customer service times. Super.com claims that the issue lies with ****** credit. I asked super.com to provide me with the transaction number of the refund. They said there was none. That is the most ridiculous answer. However, when I called ****** credit they say that super.com has never issued my refund. Going back-and-forth is exhausting. I simply want my refund. I would not trust this company. All credit card transaction should have a transaction number.

  

  Business Response

  Date: 09/02/2025

  Dear *******,
  
  Thank you for reaching out and sharing your concerns with us. I understand how navigating these situations can be, and I'm here to provide some clarity.
  
  We've thoroughly reviewed your case and can confirm that a refund request has been made. However, because the chargeback status currently shows as "disputed," we are unable to proceed with the refund at this moment. Once the chargeback is closed, we will be fully prepared to process your refund accordingly.
  
  Once a chargeback is initiated, it is directly managed between ****** and our team. During this time, we are actively working with ****** by providing the necessary documentation, but we are unable to make any further changes or updates to your reservation while the chargeback process is underway.
  
  I recommend following up with ****** for updates on the status of your case, as they are overseeing the resolution. If you have any further questions about the enhanced refund terms or need assistance with the process, please feel free to reach out. We're here to assist you.
  
  We truly appreciate your patience and understanding, and I hope this information helps clarify the situation. If there's anything more we can do to help, please don't hesitate to let us know.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:09/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel for the first time using super.com so I had a place to stay in *********** on my road trip back to **** for school. I accidentally subscribed to a membership without understanding how it worked. I have now cancelled the membership and was told I cannot receive a refund. I was also told that since I cancelled the account, the 12$ credit that I apparently had is not able to be used. I didnt use any of the membership benefits and would really appreciate a refund. I am a student going to school and a refund would be very helpful. Again, I did not use the membership at all for the few days that I was unaware I had it.

  

  Business Response

  Date: 09/02/2025

  Dear Jacee,
  
  Thank you for reaching out and sharing your situation with us. I understand how important it is to have clarity around subscriptions, and I appreciate the opportunity to assist you.
  
  The Super+ membership is designed to provide added benefits, such as discounts and cashback opportunities, to enhance your experience with Super.com. I understand that you did not intend to subscribe to the membership, and I want to assure you that we have taken steps to cancel it.
  
  While Super+ membership fees are typically non-refundable, we have made a one-time exception and processed a refund of $15 to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  We value your feedback and are here to ensure your experience with us is positive. If you have any further questions or need assistance, please feel free to reach out. Were here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a Super + membership in mid May, but canceled it on July 18th, after my trial ended. Then on July 27th, I logged back into my account solely to use my old earnings I accumulated, from my booking in May/June, with no intention of reactivating my membership. However, the app did reactivate my membership. I didn't see anywhere that it was going to activate my account to do this. So I was unconsciously charged ***** dollars for 2 monthly memberships on August 1st and September 1st. I noticed these charges today and called Super customer service. A customer service representative explained I had benefited from the first ***** charge, so I can accept that charge. However, I have received no benefits from the ***** charged on September 1st, so I requested a refund. They informed me they were unable to accommodate this. As it was a sneaky checkout tactic that got me to reactivate my account I believe I should be refunded for the second ***** charge. Especially as I received no email informing me of my membership or recurring charges. The customer service representative tried to tell me I would have access for another month, but I won't use it and I dont want it. I can lose access to the membership today. I just want my ***** refunded.

  

  Business Response

  Date: 09/01/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. I completely understand your concerns regarding the reactivation of your Super+ membership, and I appreciate your patience as we work to resolve this for you.
  
  After reviewing your account, I can confirm that we have processed a refund for the $15 charge made for September. This amount has been refunded to your original payment method and should reflect in your account within the next 3 to 5 business days.
  
  Your feedback is invaluable to us as we strive to provide a transparent and positive experience for all our customers. If you have any additional questions or need further assistance, please don't hesitate to reach out. We're here to ensure your satisfaction and support you in any way we can.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a recent complaint, as it is so hard to reach their staff by phone or chat. This amounts to additional information rather than a ne complaint. The bbb has been very supportive and I am most appreciative. Please send this to them for a bit of assistance.I am trying to book a one neither stay, in September 2nd at the freehand Miami hostel in the lowest bed category. Previously, other categories were showing up and my ability to apply my travel bank credit was eligible for use. Now, it isnt showing up at all and telling me that because the rate is through a super partner, I cant use the credits. Can you make the booking for me and apply the travel credit, and Ill pay the difference at the hotel?Please see the screenshot attached and run your own search when you are available.When I finally reached super support, they said to try again later.Can you please help?

  

  Business Response

  Date: 09/03/2025

  Dear ****,
  
  Thank you for reaching out and sharing your experience with us. I understand how important it is for you to use your travel credits efficiently, and I'm glad to assist you with clarity on this matter.
  
  While we're unable to make bookings on behalf of our customers, I want to assure you that we're here to support you in making your reservation as smoothly as possible. Upon reviewing your account, I noticed that when you initially attempted to book, the credits were applied, but the booking was unsuccessful and the credits were subsequently refunded. This might be due to availability at the time.
  
  I can confirm that there are currently $20.81 available in your account as travel credits. I encourage you to try rebooking, keeping in mind that availability can change. We are committed to assisting you in ensuring you can use your credits for an enjoyable stay.
  
  If you have any more questions or need further assistance, please feel free to reach out. Were here to help every step of the way.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23820781
  
  I am rejecting this response because:

   

  They fail to take ownership of the problem.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 09/04/2025

  Dear ****,
  
  Thank you for your follow-up email and for sharing your thoughts with us. We genuinely appreciate your feedback and want to provide further clarity on the situation.
  
  We are committed to supporting you as you work to apply your travel credits. While our system requires that bookings be completed by the customer directly, we're here to assist and ensure all details are entered accurately.
  
  Though we can't make the booking on your behalf, your travel credits are ready for use, and I'm confident that reattempting the booking will allow you to secure your desired stay.
  
  We sincerely appreciate your understanding and are here to help if you need any further assistance. Thank you for choosing Super.com.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23820781
  
  I am rejecting this response because:

   

  they are just giving more fluff and not truly helping the customer.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:08/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel on June 28, 2025 for $414.04. in ***************, ** through super.com. They came up in a ****** search for places to stay in ***************** and I have booked through third-party vendors this way many times. It was not disclosed that I was signing up for a $15 a month membership or that I would owe more money at booking and what that amount would be. Then, when I got there, I had to pay an additional $220.33 and when I was going back over my credit card statement, I realized that I had gotten two monthly membership charges for $15. I would have never booked this place through them had I known about these additional fees that were not disclosed to me as there were more affordable option in the end with better amenities. I only booked a place to stay with less amenities because of the price given online for my stay. I have booked through other third-party vendors that disclosed clearly that I would be paying X amount of dollars now and then another X amount of dollars at check-in. That was not done in this case. I should have been given a clear membership agreement that disclosed I was entering into a membership and the price. These things should have been done and it is a scam not giving full pricing disclosure. Reading through real reviews of Super +/Super.com, this is being done to people time and time again and this is not standard business practice in the industry and should not be allowed. Please lower this business's rating and hold them to better standards so people do not continue to get scammed into paying more money than was disclosed. I have attached the invoice from my booking showing the pricing I thought I was booking at. No other additional membership or fees were disclosed at any point in the booking process. The invoice clearly states I will not be charged any additional charges or fees. I would like the $250.33 dollars in additional fees refunded is possible. Its the right thing to do.

  

  Business Response

  Date: 09/01/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. We understand how important transparency and clarity are when making bookings, and I appreciate the opportunity to assist you.
  
  The Super+ membership is designed to offer additional benefits, such as discounted rates, cashback on travel, cash advances, and more. It looks like you signed up for our Super+ membership while booking through Super.com, which ensured you locked in the best available rate. This membership is completely optional and confirmed during the checkout process. While Super+ memberships are generally non-refundable, we've made a one-time exception and processed a refund of $30 to your original payment method. You should see this reflected within the next 3 to 5 business days.
  
  Regarding the extra charges incurred at the hotel, your confirmation page has a section that specifies, "There will be NO additional charges or fees for the room. Only incidentals, resort fees, and ancillary items (e.g., room service), will be collected directly by the hotel. The hotel may authorize your credit card as a deposit to cover any damages to the room." This information explains that any additional charges are related to services provided directly by the hotel.
  
  We understand that this may not be the resolution you were hoping for, but this is our final response, and we are considering this case closed from our side. Should you have any further concerns, we recommend continuing to work with the hotel directly for matters related to their specific charges.
  
  Thank you once again for allowing us to address your concerns, and if there's anything else we can do to assist, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/01/2025

   
  Complaint: 23820564
  
  I am rejecting this response because: the amount that would be due immediately at check in as not disclosed and was a large sum of money. This cost should have been disclosed in the booking process and included in the total price of the booking. By not doing so, you are doing a bait and switch and scamming people into booking something for a false price. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/02/2025

  Dear *******,
  
  Thank you for reaching out once again and sharing your thoughts with us. We genuinely appreciate your feedback and the opportunity to address your concerns more thoroughly.
  
  I understand that knowing the total cost upfront is essential when booking, and it's important that any additional charges at check-in are clearly communicated. The Super+ membership is intended to offer benefits such as discounted rates and cashback, enhancing your experience. We recognize the importance of clarity in communication around these charges.
  
  Regarding hotel-specific fees, such as resort charges or incidentals, these are typically outlined on the confirmation page and collected directly by the hotel. We strive to provide comprehensive information to prevent misunderstandings, and your insights will be valuable in helping us improve our communication.
  
  While this may not be the resolution you were hoping for, this will be our final response, and we consider this case closed from our side. I encourage you to connect directly with the hotel for additional clarification on their specific charges.
  
  Thank you for allowing us the opportunity to address this matter with you. If there's anything further we can do to assist, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For Confirmation Number: B_20101821 (August 20,2025)I stayed at the *********** in *****************, N.J. I paid for a double queen room. However, when I arrived, the hotel informed me that Super.com had only booked me for a single bed. As a result, someone traveling with me had to sleep in a chair. The hotel had no additional rooms available, and Super.com was unwilling to help resolve the issue.I uploaded receipt from Hotel which indicates they booked it for one one bed. My reservation was for two beds. I uploaded that reciept as well.

  

  Business Response

  Date: 09/01/2025

  Dear *******,
  
  Thank you for reaching out and sharing your recent experience with us. I understand how crucial it is to have accommodations fit your expectations, and I'm here to help clarify the situation.
  
  We escalated your case and connected with Ky, the hotel manager at the *********** in **************************. From the discussion, it appears your original booking was for a room with one queen (double) bed, and the hotel provided an upgrade to a room with one king (double) bed due to the unavailability of the queen room.
  
  At this time, we have not been able to obtain a refund for this situation as the booking was utilized. While this may not be the resolution you were hoping for, this will be our final response, and we are considering this case closed from our side.
  
  If you have any further questions or need assistance, please don't hesitate to contact us. We're here to help and ensure future travels bring you enjoyable experiences.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/01/2025

   
  Complaint: 23820090
  
  I am rejecting this response because: If you notice the confirmation I made with your booking company is was for 2 queen size bed. Not a double queen. You falsely advertise what you had available 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 09/03/2025

  Dear *******,
  
  Thank you for your follow-up email and for giving us the opportunity to review the details of your booking more thoroughly. I appreciate your patience and understanding as we work to resolve this matter.
  
  I have taken another look into your reservations, and would like to clarify the details. The booking made on July 19 for check-in on August 18, 2025, and check-out on August 19, 2025, was indeed made for a Queen Room with Two Queen **** and Mobility Accessible Tub. This booking was subsequently cancelled and refunded.
  
  The booking associated with reference number B_20101821 was for a Double Queen Bed Non-Smoking room. To ensure transparency, I have attached the confirmation page for your reference.
  
  While this may not be the resolution you were hoping for, this will serve as our final response, and we are considering this case closed from our side. If you have any further questions or require additional clarification, please feel free to reach out. We're always here to
  support you and ensure your future travels go smoothly.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23820090
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****