Reviews
This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9,233 Customer Reviews
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Review fromJeff P
Date: 09/30/2022
5 starsGave me the number to call & straighten everything out. Saved me a lot of time and effort.She was very understanding.Review fromPea W
Date: 09/30/2022
5 starsIve been having some legal Issues and I didnt know where to start. The lawyers answered all of my questions and lead me In the right direction. I saved money being able to ask the right questions before taking action.
JustAnswer
Date: 10/03/2022
Thanks for sharing your experience and good luck!Review fromDebi M
Date: 09/30/2022
5 starsThere were problems with my assistance. Just Answer took care of it quickly and professionallyJustAnswer
Date: 10/03/2022
Awesome to hear! Appreciate you sharing your experience.Review fromGlenn N
Date: 09/29/2022
1 starI went online to use Just Answer on a one time basis for a legal question on identity fraud committed against me. I understood I was to be billed for just the one inquiry but then they sent a **** for another month to my credit card. When I called them up and went thru all the waiting and telephone transfers they assured me they had cancelled my account. Then I got another bill for September. When I called them today they assured me that it was now cancelled and sent me an email confirming this. They refused to refund me for the two months they charged me. I have filed disputes with the credit card company now over the charges because they wouldn't do the right thing. The info I had requested was useless as well as I found out more on my own.JustAnswer
Date: 10/03/2022
Hello ****,Thank you for giving us the opportunity to assist with your concern today. I checked your account and found that the two membership payments were refunded on September 30th. You should see the funds on your end in 3-5 business days.Thank you for giving our service a try, we do appreciate it. Please let us know if you need further assistance.Best regards,*** at JustAnswer ************* ******************************** or call **********************Review fromTessa M
Date: 09/29/2022
5 starsFast and accurate information. All essential when running a business.JustAnswer
Date: 09/30/2022
Appreciate you sharing your feedback!Review fromWilliam R
Date: 09/29/2022
5 starsVet ******* was very knowledgeable and caring. She set me on the right path in helping **** Did several follow **** Very pleased with your service.JustAnswer
Date: 09/30/2022
I will pass your feedback to *************** :) I am glad she was able to help with *** and that she continued to follow up.Review fromJudi P
Date: 09/29/2022
5 starsAlthough the technician was unable to solve my problem, the speed with which I was able to get my total refund was amazing. I had a notification while I was on the phone with the JustAnswer assistant, from both JustAnswer and from my PalPal account notifying that all charges had been refunded and the monthly charge was dropped.JustAnswer
Date: 09/30/2022
Appreciate you sharing your experience with our team.Review fromNatalie V
Date: 09/29/2022
1 starIt appears there's a $5 fee to join and you can cancel at any time. There is actually a $60 monthly fee and even though I canceled immediately my $60 isn't being refunded.JustAnswer
Date: 10/02/2022
Hello *******,Thank you for using JustAnswer. I'm sorry this was your experience. I see that you have already been refunded the membership fee. This turned off your membership so you won't see any recurring charges. Please let us know if you need further assistance. ***************, JustAnswer ************* For further assistance please contact us here:********************************** or *******************Review fromVanessa P
Date: 09/29/2022
5 starsI have ice again! I did what the tech said to do to jump start/troubleshoot the problem. I am waiting on the new filter now.JustAnswer
Date: 09/30/2022
Great to hear!Review fromHeide M
Date: 09/28/2022
1 starI am so upset. I asked the vet a question on 8/27 thinking it was just $1 because that's what it said. Well they charged me $29. It was a surprise but I let it go since I did get to ask the vet my question. She was very nice and professional. Well it just now charged my account again today $29 more. I called and talked to 2 separate CS agents and they argued with me. They said no refunds, even if I haven't continued to use the service for the "membership" I didn't even know I had. I feel like this is very shady business practice and they are taking advantage of ppl that are upset and nervous about their pet. This is so wrong and disgusting to take advantage of ppl like this. They lure you with the $1 just so you put in your cc information. I can't believe it.JustAnswer
Date: 09/29/2022
Hello *****,I'm very sorry to hear this. I hope ******* is doing better!I found your account and I refunded the membership charges. This cancels your membership so you won't see any recurring charges. If you have questions in the future, I hope you'll come back to the site. Your account is on a pay-per-question basis now. ***************, JustAnswer ************* For further assistance please contact us here:********************************** or *******************
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