Reviews

This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

Review Details

• Review fromVikki S

  Date: 09/03/2025

  4 stars
  Very attentive to my concerns and thorough in interactions and answers

• Review fromWilliam D

  Date: 09/03/2025

  5 stars
  This dentist was just amazing, he answered all my questions and really helped me. He is awesome!

• Review fromJessica J

  Date: 09/03/2025

  1 star
  The bot said the charge was $5, next thing I know I was charged $70. I requested a refund and was flat out told no. Beware they are not honest about the fee and its every month.
  

  JustAnswer

  Date: 09/04/2025

  Hello *******, Thank you for letting us know. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: **************************************************** *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.Ive issued a refund for the membership charge and have confirmed that your membership is now turned off. If you have any questions or concerns, we're happy to **************** JustAnswer ************* ********************************** or ************

• Review fromBrittany K

  Date: 09/03/2025

  5 stars
  My small dog ingested around 1 grape; I reached out first here & within minutes of waiting a vet was with me & assisting. Would highly recommend for instances that dont require immediate attention.

• Review fromWayne C

  Date: 09/02/2025

  5 stars
  Just Answer is a marvelous resource for someone like me facing homeless. Your expert, Eddie-Esquire helped me calm down and deal with a number of available resources.
  I'm still working on this but the kind professional care and guidance I am receiving is giving me other sites to utilize.
  I am grateful.
  Wayne

• Review fromAudrey P

  Date: 09/02/2025

  5 stars
  The Just answer is a very helpful tool to answer any questions you may have.

• Review fromMichael C

  Date: 09/02/2025

  4 stars
  **** K gave me helpful advice on locating a possible wiring problem with my van...

• Review fromAmy M

  Date: 09/02/2025

  1 star
  Was signed up for a monthly service charge, which I explicitly stated that I did NOT want. Called to request a refund, but was told they couldnt give a refund with zero explanation of why. Requesting a refund is one of their menu choices. I asked to speak to a supervisor, which the representative did not think was necessary. Both times I was told that the supervisor(s) were on another call and would return my call in ***** minutes, which they never did.
  

  JustAnswer

  Date: 09/04/2025

  Hello ***, Thank you for your review. Our records indicate that you've used our service before. When you returned recently, you saw a "Welcome Back" message along with pricing details for posting a new question. This did not include the "join fee" as it was already paid when you first signed up.Our monthly membership provides unlimited questions across 100+ categories for 30 days, with the flexibility to cancel anytime. If you'd prefer, you can switch to a pay-per-question option instead of continuing with the membership.The membership charge has been refunded, and *** ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact ************** JustAnswer ************* ********************************** or ************

• Review fromWendy H

  Date: 09/02/2025

  5 stars
  My 6 year old ******************************************************************** She vomited up the pieces when she got into her crate for the night. I was very concerned so I did a just ask the vet. Since she has only vomited one time and seems otherwise comfortable will just monitor her. If vomits more or has diarrhea then will give low fat ***** diet for a few days. Boiled chicken and rice was recommended but since she has allergy to chicken, then very lean ground beef and rice was recommended. The just ask vet Dr ****** was very helpful and reassuring. Would definitely contact chat vet again if needed. Hopefully not need though.

• Review fromCarol S

  Date: 09/02/2025

  5 stars
  Even though there’s a charge for the online vet service, the charge is worth it, a lot less than going to an emergency vet after hours.
  My concerns about our small dog eating a very minimal amount of chocolate provided relief quickly from an experienced Vet.
  This service is worth the cost for quick answers…our dog is fine!