Reviews
This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9,154 Customer Reviews
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Review fromLINDSAY F
Date: 09/02/2025
5 starsReceived a call at 5am on Labor Day... to talk through next steps after my poor pup swallowed a frog. Incredibly helpful and reassuring to know someone was there for me - service was outstanding and truly put me at ease during a very traumatizing experience.Review fromDavid B
Date: 09/02/2025
5 starsThis site was extremely helpful. The legal expert was knowledgeable and very helpful with my problem. She rates 5 stars with me.Review fromIrene R
Date: 09/02/2025
5 starsI HAVE NEVER BEEN DISSAPPOINTED WITH JUST ANSWERS STAFF<3.. TAKE CARE..<3..Review fromLinda P
Date: 09/02/2025
5 starsGreat Love just answer! Great for.Vet service Will call them again 10+Review fromJodie T
Date: 09/02/2025
3 starsPay attention to the membership fee! In a state of worry over my dog, I thought I signed up for a $5 refundable payment. I was charged $34 for a membership I dont need. I used them simply because it was a holiday and the vets office was closed!
JustAnswer
Date: 09/03/2025
Hello *****, Thank you for reaching out. I pray your pup is doing much better now. Were here to support you and ensure you have a smooth experience. When you posted your question, you signed up for our monthly membership, which includes automatic billing for continued service. A message similar to this would have appeared during the sign-up process: **************************************************** *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. Your payment shows as reversed on our end, meaning the refund was issued so quickly that it never fully processed with your bank. It likely appeared as "pending" before disappearing. *** issued a refund for the membership charge and have confirmed that your membership is now turned off. If you have any questions or concerns, we're happy to **************** JustAnswer ************* ********************************** or ************Review fromPete J
Date: 09/02/2025
5 starsGal quickly responded He's Excellent, knowledge with many years of experience. I highly recommend him!Review fromJohn R
Date: 09/02/2025
5 stars***** knew exactly what I needed, but the product is still under warranty, he was great.Review fromAndreas S
Date: 09/02/2025
5 starsvery satisfied customer here. The support was incredibly helpful. Will use it again!!Review fromKathaleen L
Date: 09/02/2025
5 starsThanks **** for your insight as to the delay of my refundReview fromCameron K
Date: 09/02/2025
1 starPredatory business practices. Says only a one time fee of $5 will be charged, and everything is fully refundable. Then, they hit you with a $65 dollar membership.JustAnswer
Date: 09/03/2025
Hello *******, Thank you for your review. We want to make sure you're fully informed and supported. When you posted your question, you opted into our monthly membership program, which includes automatic billing to maintain uninterrupted service. You should have encountered a message similar to this during sign-up: **************************************************** *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.The charges have already been refunded, and Ive ensured that your membership has been successfully deactivated. Your payment shows as reversed on our end, meaning the refund was issued so quickly that it never fully processed with your bank. It likely appeared as "pending" before disappearing. If you need any additional information, feel free to contact ************** JustAnswer ************* ********************************** or ************
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