Reviews
This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,721 Customer Reviews
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Review fromScott B
Date: 09/05/2025
5 starsI was able to get my concerns answered and the Vet was very attentive.Review fromRYAN S
Date: 09/05/2025
5 starsSo happy to have ****** expert legal knowledge in a chat format. I have a lot of 'law' questions but no real place to start my inquiry besides '******' that just boosts the hisghest paying entries. Justanswer is the best real world advice but not solicited. Hours of scouring for me was reduced to 4 paragraphs with answers and options.******* support, ****! I will be back for more.Review fromWilliam W
Date: 09/05/2025
5 starsThe technician was spot on with his recommendation however it did take quite sometime to respond. Meanwhile I figured out the solution required to empty the gas from my mowers tank. When he did respond I let him know that was exactly what I did and thanked him for getting back to me.Review fromEtta J
Date: 09/05/2025
5 stars****** was sooo much help! He was very patient with me for asking all my questions and we come to a idea of what to do with it and everything is perfect ! Thank you very very much ******Review fromTest t
Date: 09/05/2025
5 starsTHIS IS A TEST FROM BBB SUPERVISOR AT THE *********** BBBReview fromBecky S
Date: 09/05/2025
5 starsI had already done some research on a real estate contract and more or less knew what the lawyer would probably say and he said exactly what I had researched. The barrister was completely through and responded promptly to my questions.The overall experience with him was superb!Review fromBrenna L
Date: 09/05/2025
1 starThis companies will tell you they're charging you five bucks to ask a question and then hit you with a $55 charge instead. They're shady and refuse to do anything to help. They are as opaque as possible.
JustAnswer
Date: 09/06/2025
Hello ******,
Thank you for reaching out. I understand how this situation might have caused some confusion, and I appreciate you bringing it to our attention.
After reviewing your account, I can confirm that you enrolled in a monthly membership fee of $55. This membership covers your initial question and any additional questions during your active subscription. These terms are clearly outlined on the Offer Details page, which fully explains the subscription and automatic billing. As a members-only service, we always present the pricing and terms prominently on our payment page. All customers must review and agree to these terms before enrolling. Our goal is to maintain full transparency and prevent misunderstandings or unintentional sign-ups.
As per your request, I have canceled your membership. You will not incur further charges, and weve initiated the cancellation of your payment.
If you have any additional questions or need further assistance, please dont hesitate to reach out.
Regards,
Aiah
JustAnswer Customer Care
*********************************************************** or **************Review fromJames M
Date: 09/05/2025
5 starsThe lawyer ******* was brief and to the point with the information I needed. It did not take long but was very productive.Review fromJohn S
Date: 09/05/2025
5 starsThe service was very excellent The ** helped me understand what to do. He was upfront about what he could and couldnt do. His assistant was very helpful also. I appreciate everything that they did. Most likely saved my dogs life.Review fromdaniel f
Date: 09/05/2025
1 starthey charged my two cards $48.00 which was not the $5 **** refundable amount - am surprised there are positive reviews - both of my credit cards were on the ball and notified me within minutes that these charges were " suspect !! buyer be aware !!!JustAnswer
Date: 09/07/2025
Hello ******,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************
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