Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,497 total complaints in the last 3 years.
- 2,392 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged the initial $5 which I was aware of to get a question answered. After that I was charged two $39 recurring subscription fees that I was completely unaware of.
Business Response
Date: 06/17/2023
Hello *******,
Thank you for contacting JustAnswer.
We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Car question on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your membership and charge cancellation. I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:06/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July16, 2023, I tried to contact ***** HomeStores asking how to contacttheirstore manager whowasn'tresponding tophone calls or email about a leakybrokengas fireplace theyhad installed. I was told i had to pay $5 thatwouldberefunded. Then i saw2 charges on my AmEx bill. One for $5 and another for $40 so wheniwassent an answer, i deleted it. I see a similar complaint here thatsays the$40 is a monthly membership fee. which i knew nothing about. I would like a refund for the $45 charged.Business Response
Date: 06/17/2023
Hello,
We're very sorry for any confusion. JustAnswer is not the official customer service platform for Sears.
You likely clicked on an advertisement for JustAnswer which brought you to our site. You would have seen JustAnswer branding when you posted your question. JustAnswer is a third-party question and answer site that provides verified Experts for many different kinds of categories, such as Legal, ************************* Appliances, Automotive, etc.
It looks like you accepted an offer to try our membership program when you posted your questions on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
As a courtesy, we have processed a cancelation of your charges. I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA ************* *********************************** ********************Initial Complaint
Date:06/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 7, 2023, I contacted JustAnswers.*** with a question about legal services. Their site said that I had to pay $5 joinfee. However, I was then unknowingly charged a $60 monthly membership fee. I never knowingly agreed to join a monthly membership that was $60. I have know canceled my membership and requested a refund of the $60. The customer service representative was rude and refused or was unable to refund the hidden predatory $60 charge. I would not have proceeded with the engagement with justanswers.com if I knew it was going to cost me $60, and $60 every month. I feel justanswers.com is viable service but clandestine predatory charging is unacceptable.Business Response
Date: 06/17/2023
Hello *****,
Thank you for contacting JustAnswer.
We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Legal questions on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your membership and charge cancellation. I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:06/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I came upon this site in a ****** search. It opened directly to a chat window. I told them that I had a legal question and what that question was. I was told that they could help and I just needed to pay $5 fee that was totally refundable and they would set me up to get my question answered. I put in my card information and continued. Later I was in my bank online and saw they charged me the $5 and $39.96! I was in total shock. I immediately went to them and asked what this was and I was told it was a membership fee for a month. According to what I read I was under a free trial. They said because I had a question answered I was not eligible for a refund. This was clearly done in a misleading manner. Making me feel as though they were helping one time on a free trial basis for $5 when that was just a charge to be charging. There is absolutely no reason for that charge other than to mislead customers. This happened today June 16, 2023. They have refused to refund my money. I want my money refunded as this was clearly a bait and switch.Business Response
Date: 06/17/2023
Hello *******,
Thank you for contacting JustAnswer.
We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Legal questions on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your membership and charge cancellation. I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 06/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:06/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I called JustAnswer.com to get help from an expert was told I'd be charged $5. I input my credit card number and then chatted online with the person. I requested a phone call and was charged $26 as agreed, then left a $4 tip. Total would be $35. However, instead of being charged $5, I was charged $39 (the $26 and $4 are OK as I agreed to them). I did not agree to pay $39 or to accept a membership. It seems the company does this to others as I have been reading complaints here. Wish I'd read them before I contacted the company.Business Response
Date: 06/17/2023
Hello *****,
Thank you for contacting JustAnswer.
We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Car questions on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your membership and charge cancellation. I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 06/20/2023
Hi,
Thank you for helping me with my issue with this company.
I received a text and emails that it cancelled my membership and refunded the $39, which I appreciate.
Thank you again.
Sincerely,
***********************
Initial Complaint
Date:06/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 5 - I had a question to ask ; I paid $2.00 ; that's fine ; got my credit card bill today $ ***** also charged ; I am not very happy ; I told them that I didn't want any membership ; HELP ME PLEASE !!Business Response
Date: 06/16/2023
Hello *****,
Thank you for contacting JustAnswer.
We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Computer question on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your payment and membership cancellation. I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:06/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The website *************************************** is a huge scam, this company make you believe that you won't be charged but they need your credit card in their system. Next, this company will CONTINUE to charge you indefinitely even if you never use their website or services again. This company makes money from people who don't realize they are charged monthly over and over for no services or products.Business Response
Date: 06/16/2023
Hello ****,
Thank you for contacting JustAnswer.
We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *******************************
We have processed your payment and membership cancellation. I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:06/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed to this business on June 10, the question I ask was 2 parts. I only received partial answer. Every time I went back on to get an answer, they wanted me to pay again. The first time it indicated there was a $1 charge for a question, then on the registration, it ask for $55 membership fee. It also stated, you may cancel anytime. Since I was not receiving a complete answer, I canceled within the same day. I don't feel I should pay for a membership that I didn't keep. Upon contacting the customer service department, I was told "you will not get a refund no matter what you say." As I am confused as I either missed this information, but never saw anything stating no refund. I would like $55 refunded to me account as soon as possible, as they didn't hesitate to deduct this from my account.Business Response
Date: 06/16/2023
Hello *********,
Thank you for contacting JustAnswer.
We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Social Security question on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your payment and membership cancellation. I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 06/17/2023
Complaint: 20197065
I am rejecting this response because:
Sincerely,
************************************************Customer Answer
Date: 06/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
************************************************Initial Complaint
Date:06/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a brand new Maytag dryer on May 1, 2023. Since the beginning, I've been having problems with it turning on. On 6/14/23, I googled "Maytag repair service near me" and the following link appeared: 24/7 Maytag Washer Repair Help ************************************** Facing Issues With a Maytag Washer? Chat 1:1 with an Appliance Expert For Help Online.Chat Now I didn't recognize the website and was under the impression that I'm entering a ******** enterprise. In order to Chat with an "appliance Expert" I had to provide a credit card and it costs $5.00. (They said it was fully refundable). After speaking with a couple experts it was determined that I need to call Maytag's 800 number to schedule a repair person to come to my house. (???). I thought that I was dealing with ********. I went back on chat to ask for my $5 to be refunded and the chat immediately transferred to an automated system with responses as "What is the make and model of your appliance", etc. When I checked with my credit card, I found that they charged me $5 plus an additional $40. (My credit card rep said that they will take immediate action to negate those transactions. All I wanted was the 800 number. My dryer is brand new and under warranty. This company acts as though they are ********. They should have a disclamer in bold print that says: "We are not a part of nor are we affiliated with Maytag in any way. We are an independent 3rd party that offer Chat advice for a fee". It is very confusing when you see their link on-line.Business Response
Date: 06/16/2023
Hello ****,
We're very sorry for any confusion. JustAnswer is not the official customer service platform for Maytag.
You likely clicked on an advertisement for JustAnswer which brought you to our site. You would have seen JustAnswer branding when you posted your question. JustAnswer is a third-party question and answer site that provides verified Experts for many different kinds of categories, such as Legal, ************************* Appliances, Automotive, etc.
It looks like you accepted an offer to try our membership program when you posted your questions on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
As a courtesy, we have processed a cancelation of your charges. I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA ************* *********************************** ********************Customer Answer
Date: 06/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:06/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: June 10, 2023 I was referred to this when I contacted ******* about a problem I was having with my android phone. I initiated a chat and it was recommended that I contact JustAnswer LLC. I was told that there would be a $1.00 charge which would be reimbursed. I followed that recommendation and a representative suggested that I just turn off the phone and restart it. Naturally it was and easy solution and I should have figured it out myself. Nevertheless I thanked the representative. He then offered a additional phone conversation for $20.00 more. I declined as I no longer had need for their services. I was then shocked to find that neither my $1.00 charge was not reimbursed and that I was charged an additional $55.00 for a membership which I never asked for nor signed up for. I am seeking to be reimbursed for the "membership fee" and the $1.00 "trial" fee.Business Response
Date: 06/16/2023
Hello Guy,
Thank you for contacting JustAnswer.
We're sorry for the trouble this has caused you. There is no account associated with your email address. If you see a charge on your PayPal or bank account, this means you have another account. I will need the username and/or email on that account in order to assist you.
Once I receive the information requested above, I will look into your matter further. If you do not see any charges, then you may not have opened an account with us.
Thank you in advance for your cooperation. I'm looking forward to your response. Please let me know if you need further assistance.Best regards,
******, JA Customer Care
************************************************************* ********************
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