Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
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Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,497 total complaints in the last 3 years.
- 2,377 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm filing a complaint against Just Answer for deceptive and predatory marketing practices. I purchased a trial offer on ****.23 advertised at $5. **** I saw I was charged a monthly fee $60. There was no notice I would be billed $60. I received an email on **** spoke of payment after completed. There was no pricing clarity or clear disclosure that I would pay more than $5. Accessed website via ****** search **** - separate landing page for legal issues. The only pricing text 'above the fold' (present on screen when you first load the page) states: "Join for $5." There is a prominent callout box on screen prompting users to ask a question - screenshot attached. There is no clear pricing information near box -it's at the bottom of the features list. This is deceptive marketing and predatory against consumers looking for legal help, possibly designed due to consumer urgency and unfamiliarity on legal issues. I followed up with **************** today - response below.To ask a question on our site, you must enroll in a JustAnswer membership. This enables you to ask any question, any time, in 150+ categories. Upon enrolling you agreed to the following charges: - One-time join fee: $5 - Monthly membership fee (recurring): $60. This covers your first question and any questions you may ask until the end of your membership.We apologize for the confusion regarding the charges. However, we are very upfront to our customers regarding the charges they will be getting before they agree to post their question on our website. It was stated on our billing information page, where you entered your billing information that you will be signing up for a membership. As we can see on your account that your question was successfully posted, that means that you also agreed to our terms and condition . Furthermore, the link below shows an example of the membership offer displayed during the posting process:*************************************
Business Response
Date: 06/20/2023
Hello *****,
We apologize that you had this experience with JustAnswer.
I've refunded your membership payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:06/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/24/2022 I contacted JustAnswer with a question about condo rules. Their site said pay $2.00 for one-time question. When I approved to pay the $2.00 they advised there would be an automatic monthly fee of $86.00. I did not want to pay a monthly fee. They were not forthcoming about this fee. Not only did they never answer my question (see copy of my chat) they disconnected my chat after i accused them of scamming, I was also charged both for the $2.00 one-time question and the monthly fee of $86.00. I noticed there have been many complaints from other people about the same issue. I would have never asked a question to be charged $86.00!!Business Response
Date: 06/20/2023
Hello ********,
Thank you for reaching out to us.
After reviewing your account, we can see that your **$86 payment to JustAnswer was returned to you when you went to your card issuer and requested a chargeback on 4/24/2023. Kindly reach out to your card company/bank for further assistance on the credit.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 06/20/2023
Complaint: 20206162
I am rejecting this response because: although I was originally credited the $86.00 the credit card company has since re-charged my account the $86.00 on May 16. My credit card company advised me to contact you directly for credit issue. Thank you - see attached. If you need anything else let me know
Sincerely,
*********************************Business Response
Date: 06/21/2023
Hi ********,
Thank you for letting us know. Unfortunately, we can't assist you with that, here on the BBB site.
Once a chargeback has been requested, our hands are tied on issuing another refund here. If you would reach out to my team through my contact information with the documentation from your bank about denying the chargeback, we can assist you further. We look forward to hearing from you on the site.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************Initial Complaint
Date:06/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called about RV awning. Didn't get any answers that were adequate as a solution. Not clear that this was some kind monthly subscription. So they charged me two months ($78) for nothing. They claim to be BBB certified.Business Response
Date: 06/20/2023
Hello ****,
Thank you for reaching out to us. I'm happy to help with your concern.
We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:06/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted help with an app on my new iPad nd was somehow directed to this website. Asked for **** refundable fee so I said ok. Then saw I was charged ***** a month so i cancelled. I went no further asked for no help or received no help. I was sucked into this ! This company is. To upfront with the way it works. Im an 80 year old and I need this money back Ive already filed a fraud complaint with my credit cardBusiness Response
Date: 06/20/2023
Hello ******,
Thank you for reaching out to us.
In checking your account, I see that your $55 payment has already been refunded from your end on 6/13/2023. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let ** know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 06/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:06/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
asked a question on May 2, 2023....and they enrolled me in automatic billing nd charged me 30 dollars again yesterday as part of monthly charge....Now they want a 35 dollar cancellation convenience fee to cancel they will not provide a customer service number unless i agree to another 5 dollars via their chat...I want the 30 dollars they charged me yesterday June 18 as part of automatic billing they signed me up for refunded to my account I want any and any membership they have signed me up for cancelled and i dont want to pay a cnecllation fee JUN 18, 2023 4:10 PM JUSTANSWER $30.00 MISCELLANEOUS ************************* Jun 18, 2023 4:10 PM Merchant: JUSTANSWER Merchant Description: unassigned initial billing MAY 22, 2023 FIX*JUSTANSWER/REPAIR $30.00 COMPUTER RELATED MAY 19, 2023 FIX*JUSTANSWER/REPAIR $5.00 COMPUTER RELATED Post Date: May 19, 2023 Original Transaction Date: May 18, 2023 City/St: ************ , ************* Country Code: ** Category:Computer Related Transaction Code: 05 Reason Code: 00 Transaction Type: Purchase Original Transaction Amount: $5.00 Original Currency: USD MCC: **** Merchant Description: **************************** Services Merchant ID: *************** Originating Account # : -Edit |Dispute **************** Date: May 22, 2023 Original Transaction Date: May 21, 2023 City/St: ************ , ************* Country Code: ** Category:Computer Related Transaction Code: 05 Reason Code: 00 Transaction Type: Purchase Original Transaction Amount: $30.00 Original Currency: USD MCC: **** Merchant Description: **************************** Services Merchant ID: *************** Originating Account # : -Edit |Dispute This Charge JUN 18, 2023 4:10 PM JUSTANSWER $30.00 MISCELLANEOUSBusiness Response
Date: 06/20/2023
Hello ***,
Thank you for reaching out to us. We're sorry for your experience.
We've cancelled your most recent payment and refunded the charge from May. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:06/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Used JustAnswer this morning, June 19, 2023 at about 6: 45 AM, and selected the one time fee of $5.00. Received an email after the call stating that the $5.00 fee has been waivedbecause you are a former member. You were charged the $40 membership fee. I have never been a member. I immediately called to cancel the membership and the $40.00 fee. Was told that they cannot cancel the membership and I will be charged the $40.00 fee. I believe that I have been scammed. I agreed to a $5.00 but not to a membership for a $40.00 fee. Any help you can provide would be appreciated.Business Response
Date: 06/20/2023
Hello *****,
We appreciate you taking the time to share your experience.
We've refunded your $40 payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let ** know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 06/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.Thank you BBB for your help in resolving this complaint.
*******************************************
Initial Complaint
Date:06/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw I would be charged $5.00 for asking just answer a question about my sick cat. I didn't get an answer. And when I tried to ask a question about it again, it started over again asking for the problem and wanting me to pay again. And when I checked, I was charged $5, plus ***** that was only supposed to be Charged after a trial. I canceled the account but feel I should be reimbursed. I cannot get anyone on the phone.Business Response
Date: 06/19/2023
Hello April,
Thank you for reaching out to us. This is certainly not our intention and I'd like to make this right for you.
I've cancelled your $35 payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from the account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:06/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked a question using just answer and was charged $35 on May 22, 2023. On June 23,2023 I was charged $30.I didnt sign up for or agree to any other services from them I would like a refund back for the $30 that they charged my account for.I called 2 times and was never connected to anyone. I used there automated online service to contact them and they responded by saying my membership is now canceled but I dont have a membershipBusiness Response
Date: 06/18/2023
Hello *******,
I want to rectify this concern for you.
I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************Customer Answer
Date: 06/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:06/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The add says 5 dollars to ask a question then my account is missing 46 dollars I believe I was paying 5 dollars so yes I want my money back pleaseBusiness Response
Date: 06/18/2023
Hello Tometries,
I want to rectify this concern for you.
The membership fee has been refunded. I have also turned off your membership. Please reach out if you need additional assistance.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************Initial Complaint
Date:06/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Having Bots posing as veterinary assistants and Supervisors should be a federal criminal offense if it isnt already. Their obviously misleading and dishonest service while touting ab "A" BBB Rating is something the BBB, The Public and government officials should be seriously concerned about.Business Response
Date: 06/18/2023
Hello,
I appreciate your feedback and taking the time to share your thoughts.
At our company, we utilize an AI bot primarily for handling straightforward inquiries. Its purpose is to facilitate the process of asking questions within specific categories, enabling the team of Experts to gain a better understanding of your query and provide you with a more prompt and accurate response. Additionally, it assists our customer service department in ensuring that our agents are well-informed about your requirements. Rest assured, I will relay your concerns regarding our bot to the appropriate team.
I'm pleased to inform you that your membership fee has already been refunded. Should you require any further assistance, please don't hesitate to reach out to us.Best,
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************
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