Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no record of even contacting this company much less joining it. I just realized they have been charging my credit card $37 a month since at least September 2022. (I charge a lot of things on this account so didn't notice til my credit card declined this month's charge! I tried to cancel, but they said I had to log into my account . When I tried to "log in" I did not have a user ID or password. I tried to call but only got a recording that I was either cancelled already or was not a member. No live person. I think this is a fraud and want ALL of my money back from this company!

  

  Business Response

  Date: 06/16/2023

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Appliance question on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your payment and membership cancellation. I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care
  ************************************************************* ********************

• Initial Complaint

  Date:06/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out for help. I never used just ask before and I'm thankful that they did point me in the right direction. However, to answer my question, it said to click here and pay only $5. Then someone how I was charged $51.00. I'm not happy at all. I don't think there was any fine print stating I would be charged $51.

  

  Business Response

  Date: 06/16/2023

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your payment and membership cancellation. I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care
  ************************************************************* ********************

  Customer Answer

  Date: 06/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined to ask an answer regarding my dog, the answer wasnt helpful at all and I endup going to the vet that sane day, I cancelled withing 5 minutes of joining, there membership states this One time joining fee amounting to $5 and then monthly membership fee of $35. my understanding is that after 30 days I will be charge $35, I cancelled 5 minutes after joining, called them but no help.

  

  Business Response

  Date: 06/16/2023

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're truly sorry for any inconvenience and to hear that you didnt receive an answer that satisfied your question. It looks like you accepted an offer to try our monthly membership program when you posted your Vet question on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your payment and membership cancellation. I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care
  ************************************************************* ********************

  Customer Answer

  Date: 06/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an additional membership fee of $40.00 after agreeing to use the service for a one time fee of $5.00. I was not aware of the additional Membership fee until I noticed it on my bankcard statement.

  

  Business Response

  Date: 06/16/2023

  Hello *******,
  
  Thank you for contacting JustAnswer.
  
  We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Appliance question on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your payment and membership cancellation. I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care
  ************************************************************* ********************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged a 46$ fee when the site clearly said it was a 5$ fee so was charged in total 51$ and refused to refund the membership fee I didnt want in the first place

  

  Business Response

  Date: 06/16/2023

  Hello *****,
  
  Thank you for reaching out to us. I'm happy to help with your concern.
  
  I've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let ** know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 06/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $39 for a service that was advertised to cost $5. I have seen many similar complaints about this false advertising by JustAnswer, they advertise that their services are only $5 for a quick question and answer and I was horrified and annoyed that I was charged $39. It was an emergency situation and they took advantage of my haste, although they advertised everywhere it was *only* $5.

  

  Business Response

  Date: 06/16/2023

  Hello ******,
  
  Thank you for reaching out to us. We're sorry for your experience. 
  
  In checking your account, I see that **************** already cancelled your $39 payment on 6/16/2023. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 06/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2023 I paid a $5.00 fee to have a question answered as advertised on Just answer.com An individual did contact me and provide me assistance. JustAnswer proceeded to auto-deduct ***** for the month of May and June from my credit card. I did not agree to these charges or agree to any form of auto deduction from my credit card. I'm sure their clam will be that it was in the fine print, but this was a very deceptive scam. When I reached out to them, they agreed to cancel my "subscription" but not reimburse me the ****** they auto deducted from my account.

  

  Business Response

  Date: 06/15/2023

  Hello *******,
  
  Thank you for contacting JustAnswer.
  
  We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your payment and membership cancellation. I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care
  ************************************************************* ********************

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15, 2023 I wanted information and help from a local lawyer. The first screen there site said that I had to pay $5 and if the lawyer couldn't help it was refundable. They were not able to help me. Then, I then received an email telling me that I was going to be charged an additional charge of $60 as my first monthly membership fee (I did not join the member ship and it was not stated clearly on the page) and they would continue every charging me every month. I tried to cancel my membership online and found at that a person had to pay a $20 dollar cancelation fee to cancel. At this point in time, I considered that this site was very misleading and predatory. I contacted the bank that held my card, disputed the fee, and I had to be issued a new card which made me spend hours updating my automatical charges from the card (like ulitilites and insurance), because of these B#$#@#$%@!

  

  Business Response

  Date: 06/15/2023

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're truly sorry for any inconvenience. It looks like you accepted an offer to try our monthly membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your payment and membership cancellation. I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care
  ************************************************************* ********************

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, 2023 Just Answer or their agent debited my personal checking account in the amount of USD55.00. The Transaction Code was: *********** ID was : ATM. The transaction time was : 22:41. Their *** site is confusing as it appeared to me that they only charged USD**** to provide their service. But they also charge USD55.00 in addition to the USD**** and this is not clearly and with certainty stated on their *** site. I was led to believe that they requested my banking information such as Master Card (debit card) numbers solely to debit my account USD **** but certainly not the USD55.00 they actually debited my account.I did not want to join Just Answer as an ongoing client and their *** site does not clearly state that USD55.00 will be debited from my account. The *** site is obviously designed to cause a visitor to their site confusion and uncertainty and result in deceitful efforts to capture any and all funds from an unsuspecting consumer. I reside in a senior citizen housing facility and that USD55.00 would have been used to pay my monthly rent. How I will claw back USD55 to pay my rent for July is a stressful and on-going question to me. Will I face eviction from the premises?I am extremely hopeful the BBB can resolve this problem for me and have Just Answer refund the entire USD55 they have deceitfully stolen from me.

  

  Business Response

  Date: 06/15/2023

  Hello *******,

  I want to rectify this concern for you. The membership fee has been refunded. I have also turned off your membership. Please reach out if you need additional assistance.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

  Customer Answer

  Date: 06/15/2023

   I have received an Email from "JustAnswer Team wherein they state
  that a full refund of $55.00 has been electronically transferred to my Credit Union
  checking account.
  This results via a formal complaint filed with the BBB this morning and the BBB
  having sent the complaint to "JustAnswer".
  It may take 3-5 days for my credit union to actually process the returned funds.
  But I express my deep gratitude to the BBB for their efforts on my behalf.

   
  Regards,

   
  **************************
  **********, **.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JustAnswer.com advertised $5 questions which I agreed to one question. My account was charged another $46 on top of that that I never agreed to I would not pay $50 to have a simple question answered. They refuse to give a refund even though I never signed up or agreed to a membership

  

  Business Response

  Date: 06/15/2023

  Hello *******,

  Let me see what I can do to make this right for you. I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************