Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,497 total complaints in the last 3 years.
- 2,392 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called about TV not working, charged me ***** and did not resolve issue. Then I tried immediately to get refund and they said no and hung up on me. Then Irealized they have been charging me ***** month ever sonce. Now I cancelled and they charge ***** to cancel!Thieves
Business Response
Date: 05/15/2024
Hello *****,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/13/2024 I visited the Just Answer website regarding a question about a legal matter. It initially requested a $5 fee. After filling out the forms I was connected to a lawyer, Legal Eagle, who after getting my information referred me to another website to buy a form letter to use to request information on my case. That was basically a nonanswer that I could have gotten from any source. I then found out that I had a pending charge of $46 on my card. I tried to contact **************** but kept getting a AI Chat Bot instead. I then canceled the service immediately but was informed that they didn't provide refunds. I only requested $41 because I had knowingly signed up for $5. Also, all attempts to contact **************** were met with an AI response of a representative will be with you shortly. None ever came online.Business Response
Date: 05/15/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a previous account with ********************** under a different email account which was cancelled on November 2023. I was looking for in home registered health care and started another account using my emergency email account : **********************Business Response
Date: 05/15/2024
Hello,
Upon reviewing our records, it appears that an account was created in November 2023 when you posted a Cat Vet question. However, that question was already closed and refunded.
Furthermore, it seems that you opened a new account in March 2024 when you posted a Construction and Road Equipment question. As a courtesy, I have processed a refund for you.
We appreciate your understanding and apologize for any inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just Answer charged my account $46 on 4/18/2024 and 5/18/2024. I reported this issue to my banking institution and was provided a new credit card. Yesterday, I viewed my account and noticed that Just Answer submitted another charge despite of my membership cancelation back in January of 2024. I was unhappy with their services and never received the the desired outcome/service requested. I chatted with a customer service representative regarding my concerns, but the representative dropped the ball (no resolution). On 2/1/2024, I received an email from Just Answer discussing their awareness regarding my cancelled membership.During my attempt to provide proof, I had difficulty uploading screenshots of the email on this site. Overall, I dislike the manner in which Just Answer conducted business with me as it demonstrates unethical practices.Business Response
Date: 05/15/2024
Hello *******,
Upon review, it seems that two accounts were created using different email addresses but with the same phone number when you posted your computer question.
To address this issue, I have refunded the payments associated with the duplicate accounts as you requested. We apologize for any inconvenience caused by this oversight.
If you have any further questions or concerns, or if there's anything else we can assist you with, please feel free to reach out. We're here to help.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/4/2024 I was looking to fix a computer issue. Just answer responded they would charge $1 but then signed me up for a membership plan at $46 per month. I called back to cancel and they would not. Was charged April and may. Received an email cancelling. I feel I should receive a credit or at least not be billed again. I feel I was scammed.Business Response
Date: 05/15/2024
Hello *****,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Printer question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never subscribed to just answer . I was trying to cancel my subscription to plant parent and the chat person had me click a link to a phone number. I thought it was so I could cancel plant parent app over the phone. I clicked on the phone number and immediately my bank alert sent me a text saying $46 was taken out of my account. I immediately hung up. I didnt ask or talk to anyone. I had my bank refund the $46. Today they have again taken out $46. This occurred 5/10/24. I dont have a subscription but I guess they are saying I have. I never signed up for a subscription. Thank you. ***********************Business Response
Date: 05/15/2024
Hello ******,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged a monthly subscription fee of $60 dollars for a one time question I needed answer. If I had known I would not used the service.Business Response
Date: 05/15/2024
Hello *********,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I didnt realize I was gonna be billed and signed up for a monthly membership. It initially told me $5 but I didnt realize it was $51! I have a hard time seeing because of my vision, otherwise I wouldnt have proceeded with the purchase. Could you please just refund me and cancel the subscription? Thank you.Business Response
Date: 05/15/2024
Hello *****,
We'd like to resolve this for you ASAP.
We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I used Just Answer, received my help, I thought that was it. Done. I had no idea that I was signing up for a membership!! Then last month I saw on my bank statement, I was charged a monthly fee!! I FID NOT SIGN UP FOR A MEMBERSHIP!Business Response
Date: 05/15/2024
Hello *******,
Let me work on resolving this for you.
I've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was searching and found Just Answer thought it was pretty good because they advertise as asking a question for $5 to get a professional answer. Nowhere did it state that you needed a membership and would be charged an additional $35 for this membership otherwise I absolutely would have declined. I contacted customer service and they told me I can't get a refund but that I could cancel. I don't even have an account with ********************** because i never was given an option to register with them so I absolutely can't even cancel this membership when I try. I was deceived into this membership and On top of that I am now reading that members will be charged an additional $19.95 to cancel a membership. I would really like to cancel without being charged fees and to get a refund for the $35 membership i never even agreed to.Business Response
Date: 05/15/2024
Hello ****,
We're determined to address your concerns.
We've efunded your membership payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 05/15/2024
Complaint: 21712425
I am rejecting this response because: I Don't have the debit card anymore they're trying to refund the money to. Could you please give me any advice of what I can do? Maybe they could send a check instead?
Thanks
Sincerely,
***********************Business Response
Date: 05/15/2024
Hello ****,
Thank you for your reply.
We're unable to issue the refund to any other accounts other than the one initially used to register on the website. The bank will still catch the refund that we've processed and they should be able to issue the refund to you in check form, or you can request for them to transfer the funds to an existing account that you have. You may want to contact them directly to resolve this.
If you have additional questions or concerns, please reach out to us so we can promptly assist you.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 05/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.