Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 5/14/2024 Amount: $55 Description: My computer was blocked for no reason. All of a sudden JustAnswer.com came on line and offered to help for $1.00. Obviously in the small print was a statement that it was $1.00 + $55 membership fee. I never agreed to a $55 membership fee. I canceled the membership. This is a scam. As soon as my PayPal account was charged the $56 my computer was unblocked. I want a full refund from this company and will be watching my PayPal account to ensure that I am not charged any additional fees.

  

  Business Response

  Date: 05/16/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I am concerned about this company's practices.  Given the number of recurring complaints submitted to BBB, I would urge BBB to investigate this company and, if appropriate, take action to stop what appears to be anti-consumer behavior.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site is a complete scam!!!! I googled a veterinary question as my cat had ingested something that *** have been toxic, and was brought to this site. After explaining the whole situation to an AI Chat Bot, they required me sign up for the site and told me word for word that it would be a $5 FULLY REFUNDABLE fee to receive an answer from an expert to my question. As soon as I moved through the sign up page, my card was charged $5 as well as an extra $35 for a membership fee that was NOT advertised anywhere. After sending multiple messages to customer service team who would rather argue back and forth than admit that they scammed me, I find out my question and entire conversation was posted to the site WITHOUT MY CONSENT. I had a simple phone call with the expert - I never once filled out any kind of question post and hit send. I didnt even know my information would be made public in any form that I assumed was confidential within a chat service and phone call. This company preys on those who are vulnerable and in need of an urgent response to a concerning circumstance and takes advantage of customers through deceit, telling them they need to sign up for the site to receive an answer but its all refundable so dont worry!!! and uses their information in ways they do not consent to IE creating an account on your behalf, posting your personal information, and charging your credit card for a membership you did NOT agree to!!! This needs to be refunded ASAP.

  

  Business Response

  Date: 05/16/2024

  Hello *******,
  
  We're determined to address your concerns.
  
  We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service for a one time payment, it was only a couple of dollars to ask a question and receive an answer. The question was quick, directs to my personal phone through texting. Now Ive been charged monthly for a couple of months! The kicker is, I dont have an account, no registered email, username, anything! Now Ive been stuck waiting to get in touch with customer care. So frustrating.

  

  Business Response

  Date: 05/16/2024

  Hello *******,
  
  Thank you for reaching out to **. I'm ready to help. 
  
  I've located an account using your phone number and refunded your payments. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
   
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  

  Business Response

  Date: 05/16/2024

  Hello *******,
  
  Thank you for reaching out to **. I'm ready to help. 
  
  I've located an account using your phone number and refunded your payments. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
   
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was forced to sign up for a monthly subscription before getting an answer to a mental health question and never received any help or answer of any kind yet could not and did not get a refund.

  

  Business Response

  Date: 05/16/2024

  Hello ***,
  
  I would like to address this issue for you.
  
  I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My puppy had an issue with their ear and I needed to try and figure out what was wrong so I found just answer.com and was told I would be charged a fee of five dollars question. I was entering my credit card information. I signed up for a subscription that would be charged monthly at $35. I did not agree to this and I asked customer service to, refund me the $35 after canceling my subscription they refused. I asked as a courtesy one time courtesy to do such and they still refused. I did not agree to signing up not to mention your representative. Failed to tell me that entering my credit card would sign me up for a $35 monthly Enrollment

  

  Business Response

  Date: 05/16/2024

  Hello *******,
  
  Let me work on resolving this for you.
  
  I've refunded your membership payment. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
   
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:05/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 16 I thought I was contacting Whirlpool to get info about my washer which had sprung a drain problem. Apparently, it went to Just Answer which I did not realize. I was directed to pay a one time fee of $5 for a question but they required me sign up for a subscription which I was told could be canceled right away. I asked my question and 24 minutes after starting the online interaction, I canceled the subscription. The bill was paid on my wife's Discover card. When she got a bill there was this unknown $40 charge from Just Answer (remember I thought I was interacting with Whirlpool and didn't know about Just Answer). She filed a dispute with Discover and now after 3 months Discover found in favor of Just Answer because of their fine print cancelation policy. I was never properly informed about the cancelation policy and was led to believe that when I canceled it that was the end. Now we have to pay the $40 to Discover for this deceptive policy. I believe that we should be refunded the $40 from the company. Also from the number of complaints with this issue BBB should check into this and probably lower their rating at least to a C and probably an F because this is very deceptive business policy.

  

  Business Response

  Date: 05/16/2024

  Hello ****,
  
  We apologize for the inconvenience you encountered with JustAnswer.
  
  Please reach out to us by sending me an email, so we can assist you with the refund. We look forward to assisting you. 
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 05/20/2024

   
  Complaint: 21718052
  
  I am rejecting this response because: Just answer has never addressed my request.  They keep having a different person respond to my e-mails and it always just more repeating their policy when someone signs on.  They say there is nothing open in my name or e-mail.  Yet, I have contacted the credit card company and they informed me that on 5/9 they resent the $40 to them.  They are just stonewalling and I find it reprehensible.  They are truly a SCAM organization.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/21/2024

  Hello ****,
  
  We apologize for any confusion regarding our services. While we're not affiliated with Whirlpool, we do provide assistance and information on various appliances. It's possible you may have clicked on one of our advertisements leading you to our website.
  
  Regarding your recent payment and the initiated chargeback, we understand your concern. Your bank should be able to provide further clarification on the refund process. If you have any additional questions or need further assistance, please don't hesitate to reach out to us. We're here to help.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21718052
  
  I am rejecting this response because:  they have not addressed the issue that I have told them about.  First, every response is always with a different person.  They are not putting one person on the dispute.  Therefore, they keep going around in circles.  I have told them that Discover sent them another $40 on the 9th of May.  It should definitely be in their system by now.  I just want them to refund me that money right away.  I'm getting ready to take them to small claims court here in **** since they can't get their act together.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/22/2024

  Hello ****,
  
  I wanted to bring to your attention that on 3/30/2024, we received notification that you initiated a chargeback with your bank. To ensure clarity and accuracy regarding this matter, I recommend reaching out to your bank directly. If there are any discrepancies or if you require any assistance from our end, please don't hesitate to let us know. We're here to help resolve any concerns you may have.
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21718052
  
  I am rejecting this response because: I have already told them that I know about the 3/30 chargeback.  However, they don't seem to have any desire to find the $40 that Discover sent them on my wife's card on 5/9.  Tell them to refund this immediately.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/23/2024

  Hi ****,

  I apologize for the frustration.

  I have had my teammate, *****, reach out to you through the site about your charge back. We will need some documentation before we can assist you further.

  Please look for an email referencing *******. It was sent to the email address you referenced here. Please let us know if you need further assistance.

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  
  
  
  

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing about repeated, unauthorized charges to my debit card by JustAnswer. I discovered the monthly charges May 15.The charges of about $32 a month began in November 2022 and have occurred every month since then. I never received any correspondence from JustAnswer indicating I had a membership, and I never received a receipt for any services or transactions. I have no recollection of ever having used the service, if one in fact exists. When I called the number listed on my bank statement associated with the charges to investigate, I was told that my phone number (which I have had since 2009) was not associated with any account. The representative said however that my email was associated with an account, but the representative could not give me any information, other than to say it appeared to have originated in *****. She instructed me to write an email to *********************************** I have not received a reply.At this point, the charges total more than $600.

  

  Business Response

  Date: 05/15/2024

  Hello,
  
  Upon thorough investigation, I've discovered an account associated with your information that was created in *****. This may raise concerns about potential unauthorized access or compromised information.
  
  To ensure the security of your financial details, I highly recommend contacting your bank immediately if you suspect any unauthorized activity. They can assist you in taking necessary steps to protect your account and prevent any further issues.
  
  Additionally, I've taken the initiative to refund the charges on the account. We apologize for any inconvenience or worry this may have caused you.
  
  If you have any questions or need further assistance, please don't hesitate to reach out. Your security and satisfaction are our top priorities.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21717439
  
  I am rejecting this response because:

  The company took an unauthorized total of $602.76 from my account.

  So far, the company has restored $348.96 to my account.

  That leaves a balance of $253.80. 

  While the partial return of funds is a positive first step, I am requesting that the company restore my funds in full by refunding the remaining $253.80.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/17/2024

  Hello ******,
  
  We understand the importance of ensuring customer satisfaction, and we appreciate your patience as we reviewed your request.
  
  After careful consideration, we regret to inform you that we are unable to process a refund for payments made over a year ago. Our company policy dictates that refunds are only applicable within a specific timeframe from the date of purchase.
  
  We sincerely apologize for any inconvenience this may cause you. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team, and we will be more than happy to assist you.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21717439
  
  I am rejecting this response because: by partially refunding about 60% the charges to my account, ********************** has implicitly accepted the argument that the charges to my account were unauthorized. However, they are refusing to refund the remaining 40%. My stance is that ALL of the charges were unauthorized, regardless of the date of the charge. I never received receipts for the charges, I never used the service aside from an initial consultation in November 2022, and my debit card was used 19 times to collect fees for a monthly membership I did not knowingly register for.

  To sum up:

  1. The company did not make clear that the November consultation was a de facto registration for a permanent membership with a monthly fee far in excess of the fee advertised for a single consultation. This is a common experience among JustAnswer users, as evidenced by the many complaints voiced about the company (including on the BBB website).

  2. The company further concealed the fact of my monthly membership fees by NOT providing a receipt for charges made to my debit card as is standard business practice and making no attempt at communication. My email inbox shows NO communication from JustAnswer from the initial contact in November 2022 until I issued a complaint about the unauthorized charges in May 2024.

  3. A further evidence that I was unaware of my "membership," neither myself nor any member of my family used the JustAnswer service after the initial consultation in November 2022.

  Therefore, I am requesting a complete refund of the remaining unauthorized charges totaling $253.80
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked to what I believe *** have be a chat bot on the website and was told that in order to speak to a lawyer I would need to join just answers.com by paying a $5 fee right away and that while I was processing the transaction a lawyer would be consulted for me so I could get the answer to my questions. While waiting for a response after processing what I thought was just a $5 fee, I checked my bank account and saw that there was an additional $46 taken from my bank account so I immediately contacted customer service and found out the $46 was for a subscription service and I immediately requested to cancel the subscription. After canceling I used the customer service chat portal to request a refund I was told by the bot that due to their terms and conditions I would not be given a refund. I have an issue with this because I had not even used the site for a full hour yet, the service that I paid for had not been rendered at this time and I was not told I would need to subscribe to use the site, All I was told was that I would need to pay $5 and join the site in order to receive answers to my question. I do not believe I should be forced to pay $46 for a subscription when I was not agreeing to pay for a subscription, I was agreeing to pay the $5 fee that I was originally told I had to pay in order to speak to the lawyer. I want a full refund of the $46 subscription fee because I had no intention to get a subscription and had I have been told upfront that I would be charged a $46 no refundable subscription fee I would have declined to use the website. This behavior is predatory, dishonest and unethical.

  

  Business Response

  Date: 05/15/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-14-24, I was an ad for JustAnswer because I needed a question answered about a roommate is***. When on their site, it says "Join for only $5, cancel anytime" I submitted my question and was connected directed to pay the $5. I entered my card information and was connected to an attorney. Her name was *******. I asked my question and was given an answer. I am trying to *** a roommate for breaking the lease. She asked me what state did I live in and I told her. She told me I needed his home address because I had to send him a demand letter. I asked if it could be sent to his place of employment because I don't have his address and was told no, I needed his home address. If he did not respond, I could then file the lawsuit and the sheriff would serve him. Today, May 15, my daughter went to the courthouse where we would file and was told the information given to us by "*******" was not true. We could file today and he could be served at his place of employment. I checked my bank account and was charged $60 for a membership and $5 to join. I did not want a membership, I only wanted to ask the question I asked. I have requested a refund several l times and I've been told by *************************** VP of ************** I am not eligible. After I told them "*******" gave me inaccurate information, they will not respond to my emails. I want my $65 dollars back!

  

  Business Response

  Date: 05/15/2024

  Hello *****,
  
  Thank you for reaching out to **. We've looked into your account, and we're not seeing a $60 charge at this time. It's possible that there might have been a misunderstanding or an error in processing.
  
  Regarding your inquiry, please note that our Experts provide general information on the website. While they strive to offer helpful guidance, it's important to remember that their responses are not a substitute for professional advice tailored to your specific situation.
  
  We want to ensure you receive the assistance you need. If you could email me with further details, I'll personally look into your account to address any concerns you may have.
  
  Thank you for your understanding, and we look forward to assisting you further.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21717005
  
  I am rejecting this response because: There are pending charges against my bank account and I have attached them. As laws vary per state, I was asked what state I live in before being connected to an attorney and should have been connected to an attorney from my state. I was provided inaccurate information. I also did not see anything about a $60 membership when I paid the $5. Most online transactions will ask show you what you are being charge before you submit your card info and give the ok to charge. I was not. Please refund so these charges can drop off my bank account.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/17/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We appreciate that you gave JustAnswer a try, and were sorry that it didnt work out. As requested, your payment  has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  If you have additional questions or concerns, please reply to this email and I will promptly assist you.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Directed to site from another. At the site I did not check any options or ask any questions and exited as soon as I recognized that this was not a place I had any reason to contact. This was on 3/25/2024. I was directed there from the Virginia DMV as they failed to sent new parking stickers and I was fined $40, although I had had the inspection done 3 weeks before the old stickers expired. I asked nothing of these people and was still charged.

  

  Business Response

  Date: 05/15/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************