Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ask a question, it said 5 $ membership, so I thought I would try it.First they cannot answer, but most important I see they charge me $55 instead of 5.I has already started to cancel the service after only about 2 hours of non answers when I found out it was 55$ a month. I simply want them to reverse the 55$ charge for 2 reasons. 1 It was not make clear it was 55$ it showed 5$, second they are of no help what so ever.

  

  Business Response

  Date: 05/17/2024

  Hello ****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i used the doctor ********************** app today 05/17/24. i asked a bout a medication and the assistant said the doctor can help with that. then i chatted with the doctor - reviewed some items then he said i need to go to my doctor - they can not write scripts for this.Why not tell me that you could not fulfill my request before i paid the fee. total BS Predatory practices and preying on the sick

  

  Business Response

  Date: 05/17/2024

  Hello *******,
  
  We regret to inform you that our site does not provide prescriptions as part of our services. We apologize for any inconvenience this may have caused you.
  
  As a result, we have processed a refund for your recent transaction. You should see the refunded amount credited back to your account shortly.
  
  If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to ensure your satisfaction and address any concerns you may have.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my telephone in the bathtub. I went online and googled how to take the back off a ***** 5G phone so I could let it dry out. During the course of my online search- I box came up that said ask a question- so I ask the question and got an answer. Then a box came up and said that if I wanted to talk to someone in online chat about how to fix my phone (JUSTANSWER)- I needed to put in my credit card info so that they could charge me $1.00 ( can be refunded ) and then I could continue. During the course of answering my question- which was " I probably did not need to try to fix the phone by myself"- I got a message from my credit card that said they were charging me $55.00 for a membership. Totally underhanded business practice......

  

  Business Response

  Date: 05/17/2024

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5, 2024 I apparently asked a company called JustAnswer for information online. I was charged $2. Today, upon looking over my most recent 1st *************** account, I see that ********************** charged me $55. I called their number *************) to find out what the charge was for. Their agent told me about my April 5th inquiry. If I understood him correctly, their company plans to charge me $55 a month indefinitely. I cancelled my "account." (I never formally set up an account.) This whole collection attempt is a scam. They refused to refund my money.

  

  Business Response

  Date: 05/17/2024

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question about opening a Venmo account on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed every month since Dec. 14, 2023 through February 14, 2024 (so far) $35.00 a month for Tax*Just answer/Tax. I'm not sure what this is even for but I have tried numerous times to cancel this service and in return receive an email stating I have to pay $ in order to cancel this. I will not be authorizing any $ in order to cancel this. Can you please help with this?

  

  Business Response

  Date: 05/17/2024

  Hello,
  
  Thanks for reaching out to us at JustAnswer!
  
  Unfortunately, the account we found using the email address you provided us has no recent activity or charges on it. With that said, you can help me to locate this account by emailing me some additional information - any and all of which will be useful:
  
  - Other email addresses/phone numbers you may have used
  - The order number from the question you asked, if it's available
  - Your PayPal email address if you were charged through PayPal (I won't need the password)
  - The date and amount of the charge(s)
  - A link to the question page -OR- The subject of your question if you cannot locate the link
  
  Once I can collect this information from you, I should be able to find your account and take any actions on it that you'd like me to take. Of course, if you need additional assistance with this, or with any other concern, feel free to contact me right away.
  
  Thank you for your cooperation. I look forward to hearing from you soon.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud. Nothing mentioned about re occurring charges. Want my money refunded.

  

  Business Response

  Date: 05/17/2024

  Hello ****,
  
  We're ready to lend a hand. 
  
  We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally lodge a complaint against JustAnswer.com for deceptive and misleading business practices regarding their membership fees.On 9th May 2024, I usedJustAnswer's platform to seek advice from a traffic lawyer. During the sign-up process, I was led to believe that I was only required to pay a one-time fee of $1. At no point was it disclosed that by paying this $1, I would be enrolled in a recurring monthly membership with a fee of $46.Upon discovering the unauthorized charge of $46 on my account, I contacted *********************** customer service to request a refund. Despite my explanation that I had not agreed to any membership and that no clear information about the membership fee was provided during sign-up, I was informed that a refund could not be issued. Instead, I was told that my membership had been canceled and no further charges would be made.This experience has been frustrating and disappointing. I feel that I have been deceived into a membership I did not consent to, which constitutes fraudulent activity. I am seeking the following resolutions:A full refund of the $46 that was charged to my account without my explicit consent.I trust that the Better Business Bureau will investigate this matter and take appropriate action to address these unfair business practices.Thank you for your attention to this complaint.Sincerely,*********************

  

  Business Response

  Date: 05/16/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/10/2024. I submitted a ? via Just answers. the cost was suppose to be $5.00. Just answers requests payment by entering your credit card details 1st before even concidering searching for a qualified affiliate to asnwer the ?. KNOW PLACE does it say once you enter in your credit card you are SIGNING up for a subsription. The next day I see a charge of $55.00. I though MAYBE I mussinderstoof something. So I went through the same process to pretend I wanted to ask another question and it lead me to the same steps requesting credit card BUT before I pressed submit to pay I look to see if there was any verbiage for a subscription there was not. I have attempted to get a refund BUT NO. they said I have a subscription that i NEVER Agreed to. I cancelled imedietly the same day with in 24 hours

  

  Business Response

  Date: 05/16/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I dont agree with your veribiage it is incorrect as  I provided the screen shots that say differant.

  aside from that Just answers has had  a few class actions suites for this exact reason 2021/2022/2023. Thank you for the refund, I will wait for it to hit my bank. we will then have settled this matter.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seeking an answer to a question when Just Answer came online. I was told it would be $1.00 (refundable) to answer my question. I signed up. Next thing I knew, a $46.00 charge appeared! I was not old anything about a membership. I did not agree to a membership. I did cancel it, hopefully, but I would like a refund of the $46.00. They could not even answer my question.

  

  Business Response

  Date: 05/16/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was online looking for answers about a canine injury and this offer of $5 for a veterinary to answer a question was there. I chatted for less than 1 minutes and then immediately went to my banking app and saw they debited an additional $35. I immediately called the customer service and was told it was too late for a refund! 5 Minutes??? This is a scam! I want a full refund!a

  

  Business Response

  Date: 05/16/2024

  Hello *******,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* (*****) *****