Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used JustAnwer's website once on 5/9/2024 to get some tax advice. The website showed a $1 charge. It did not say anything about a monthly charge. I was then charged the $1 plus $45 to my credit card. I thought $45 was a fair price for the service, and have no problem with that fee. However, there was nothing stated about signing up for a membership or monthly membership fees. Now, on 6/9/2024 an additional $45 has been charged to my credit card. I did not authorize this charge and contacted JustAnswer via chat. I explained this charge was unauthorized. The consultant posted the membership form for me to complete while I waited for the Computer Technician to connect to the chat. Obviously, I did not complete the membership form and the chat was disconnected. To resolve this issue I would like the unauthorized $45 charge on 6/9/2024 to be canceled or credited back to my credit card. In addition, since I have not signed up for a membership, nor requested any additional services, I would expect to see no additional charges in the future.

  

  Business Response

  Date: 06/10/2024

  Hello Denver,
  
  We're determined to address your concerns.
  
  We've cancelled your most recent payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  We've also refunded the other membership charge. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the site for some answers. I was told that I will need to pay $2 to proceed with th question. But, I was charged for $2 and $66 in couple of seconds. I was never informed or told of the membership fees. This was a complete waste of time and money. I cancelled the subscription but I did not receive a refund of the $66 charge. I am okay with $2 charge as it was displayed on the site and I wanted to pay that. But, I need my $66 back.

  

  Business Response

  Date: 06/10/2024

  Hello ******,
  
  I'm glad to assist you.
  
  In checking your account, I see that **************** already cancelled your membership and payment on 6/9/2024. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  

• Initial Complaint

  Date:06/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2024 Agreed to be charged $2.00 on my credit card for a one time online support with Just Answer.I was charged to $2.00 plus $66.00 for a monthly membership that I did not want or agree to.On June 9, 2024 I contacted the *************** cancelled my monthly membership but refused to refund me the $66.00 membership.

  

  Business Response

  Date: 06/10/2024

  Hello *****,
  
  I'm happy to help with your concern.
  
  I've refunded your membership payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've used just answer before, because I did not have time to ****** my own answers, I knew they charged a monthly fee. This go-a-round I decided to just ask my 1 $5.00 question, but the lawyer never came, so I asked for my money back. This was a week ago. The lawyer texted 2 days ago asking a bunch of questions, I'm thinking nothing of it, since I'm in contact with a couple other legit lawyers. I then check my account yesterday and see a $46.00 charge pending. I called my back told them this is a fraud charge, so they are keeping an eye on it.This morning "***********************" there AI emailed me saying she can get me a refund for a "tip" paid through pay pal.I told her no, and that she was a sink person for taking advantage of me and my child who are in a D.V. situation.Watch out all it's all a big scam

  

  Business Response

  Date: 06/10/2024

  Hello **********,
  
  Thank you for reaching out to **. We apologize for any inconvenience.
  
  In checking your account, I see that we already refunded your membership payment on 6/9/2024. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  

• Initial Complaint

  Date:06/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $5.00 for a service answer. That was ok. Did not know I would be paying $30.00 a month for a recurring charge every month. Transaction # **************. Time period was last three weeks. I want out of this subscription.

  

  Business Response

  Date: 06/10/2024

  Hello ******,
  
  Thank you for reaching out to us JustAnswer. I'm ready to help. 
  
  In reviewing your account, I see that you accepted our monthly membership offer when you posted a Home Improvement question on our site. Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer displayed during the posting process:
  
  *************************************
  
  Although your payment is not eligible for a refund under our terms of service, as a courtesy to you, I've refunded your $30 payment. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  

• Initial Complaint

  Date:06/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid to have someone help me with my hot tub and never was contacted

  

  Business Response

  Date: 06/09/2024

  Hello *******, 
  
  Thank you for sharing your JustAnswer experience via BBB. 
  
  I am sorry to hear that you have not gotten an answer in a reasonable amount of time. This is not the experience that we want to create for our customers. 
  
  On average, a question that is asked on JustAnswer receives a response in 10 minutes, and in most cases, it is faster than that. However, there are times when responses can be delayed. Things like the time of day that the question was posted, and the number of Experts available in the category will play a part. The amount of complexity within the question, and the time it takes for an Expert to author a response also have an impact.  
  
  As a courtesy, I have issued a refund of your payment. The funds are made available to your PayPal account the next business day. However, it may take 3-5 business days to release the funds back to your account depending on their policy. Moving forward, you will not see any recurring membership charges.
  
  If you have any concerns or inquiries feel free to ask, and we will be more than happy to guide you through it.

  
  
  Kind regards, 
  
  Violet
  JustAnswer Customer Care
  ************************************************************* or *******************
  

  
  

• Initial Complaint

  Date:06/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a member ship for a lawyer consult but changed my mind almost immediately and still got charged $48

  

  Business Response

  Date: 06/09/2024

  Hello ****, 
  
  Thank you for sharing your JustAnswer experience via BBB. 
  
  I certainly understand the concerns you have regarding the charges associated with your account and Im happy to help clarify this for you. 
   
  Upon entering a question on our website, a customer is directed to a payment screen that details a one-time fee as well as a membership fee., which in your case is $5 and $43, respectively. This enables you to use our services whenever you need until the end of membership. Since you used Apple Pay, the fees were combined as one transaction. During the checkout process, we do notify you that the fees will be combined on your statement. We apologize if that caused you concern.    
   
  As a courtesy, I have canceled your payment. This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges. 
  
  If you have any concerns or inquiries feel free to ask, and we will be more than happy to guide you through it.
  
  Kind regards, 
  
  Violet
  JustAnswer Customer Care
  ************************************************************* or *******************

  Customer Answer

  Date: 06/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online last month to get help with a computer question. This business said that I could get help for $1.00. Then, just a few statements later, they asked if I wanted to get more help for $35.00. At that point, I clicked off and thought I was finished with them. But they charged me $55.00 on my *********** card and I understand they will continue to do so. I want OFF of their list. I have no account number. Name of Business is ***********************

  

  Business Response

  Date: 06/08/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 06/10/2024

  THANK YOU FOR ENTERING THIS COMPLAINT FOR ME.
  
  JUST ANSWERS HAS SENT INFO TO YOU, INDICATING
  
  THAT THEY HAVE CLOSED MY ACCOUNT. SO, THE
  
  SITUATION IS RESOLVED.
  
  I AM GRATEFUL TO YOU FOR WHAT YOU DO.

  *******************************, ************, **

• Initial Complaint

  Date:06/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was on a chat line to the ******* ********** Just Answer was representing themselves as a ******* ********* chat line. They said they would call me but first needed to charge my account with a charge that was fully refundable. They did not call me. They did not refund me. I have been scammed by this company.

  

  Business Response

  Date: 06/08/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:06/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never opened an account with the company called Just Answer. They are scamming me. Taking money from my master illegally.

  

  Business Response

  Date: 06/08/2024

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your AT&T question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  

  Customer Answer

  Date: 06/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************