Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found JustAnswer.com on the internet to ask about a porcelain doll my wife received from my grandmother. The website requested a $5 fee for asking a question but after entering in my credit card information billed me $65.00 for a monthly membership. Furthermore, an expert never entered into a chat with me to discuss the possible value of the doll, the site just continued to say they were locating an expert which never occurred. Bottom line is I was billed $65.00 for a chat with an expert that never occurred. I immediately cancelled my membership. Request a refund of the $65.00.

  

  Business Response

  Date: 06/06/2024

  Hello Sean,
  
  I would like to address this issue for you.
  
  I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  Vanessa
  JustAnswer Customer Care
  ************************ ** ************** *** **
  
  

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just answer said in an online chat that they were going to send me to another page where I was to pay $1.00 to join to get my answer from a lawyer, after that it let me know that my account will be charged $55 a month for membership. I am on a fixed income, the $1.00 is hard enough to come up with. So I mentioned something to them about wanting out and wanting a fefund. they stated that there will be No $55.00 taken out of my account. I ask about the $1.00 and she said oh we do not refund that and I said online chat they stated that it was fully refundable. I am getting sick of people saying oh let it go it is only $1.00 Then the company that takes you for even a small ride gets away with robbing you. I want $200.00 back. I sent you a picture of the part where they state that it is fully refunded. It is time they learn YOU CAN NOT KEEP stealing money from people, I believe if they have to pay money out then I am pretty sure they will STOP THAT madness

  

  Business Response

  Date: 06/06/2024

  Hello ****,
  
  I'm here to assist in resolving this for you.
  
  I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21809873
  
  I am rejecting this response because: They have NOT refunded my $1.00 when they also return that then I will except the offer
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/06/2024

  
  Hello ****,
  
  Thank you for contacting JustAnswer.
  
  We have processed a cancelation of your remaining $1 charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 06/06/2024

  I filed a complaint earlier on just answer not refunding my $1.00 I checked my Bank Account and the also took the $55 out of my bank account for the first months membership. When they assured me that they canceled my subscription. They said "We will NOT take anymore money out of your account. This is a scam. They can NOT just do this to people. They told me it would cost me just $1.00 to get a just answer. Now I am furious, I am on a fixed income and do not get that much. This site is suppose to be run by lawyers, if it is they should be charged with stealing money from people! I am not letting this go and I still want $200.00 for doing this c*** to me. They can NOT get away with this without being held accountable. I am all stressed out about this and I have just had a VERY tramatic thing that happened to me last month. I do have medicine for some mental problems, along with meds for other medical problems I have as well. I am 61 yrs old. I am so stressed and furious that places get away with this. I sent you a picture of part of the chat that we had where they stated that it is (FULLY-REFUNDABLE)

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in reference to the online company called Just Answer. I asked one question and thought they would charge me $5 but instead, I was charged $28 for a membership. I did not know this was a membership type company or I would not have asked my question for accounting advice. This is poor business practice.

  

  Business Response

  Date: 06/06/2024

  Hello Chanda,
  
  I'm glad to assist you.
  
  In checking your account, I see that Customer Service already cancelled your membership and payment on 6/5/2024. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  Vanessa
  JustAnswer Customer Care
  ************************ ** ************** *** **
  
  

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Thank you so much for stepping in to assist.
  
  
  
  Sincerely,
  
  
  
  Chanda K*******

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told $5 to get my answer about my treadmill and was charged an additional $40 membership that was never mentioned

  

  Business Response

  Date: 06/06/2024

  Hello Ashley,
  
  I'm glad to assist you.
  
  In checking your account, I see that you've successfully cancelled your payment from your end on 6/5/2024. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  Vanessa
  JustAnswer Customer Care
  ************************ ** ************** *** **
  
  

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-5-2024 at approximately 2:45pm I went to the Just Answer website to ask a question regarding prescriptions before I took 2 additional supplements. The screen shows a $1 charge to participate in this. It did not say anything about a monthly charge. I was then charged the $1 plus $43, signing me up for a monthly membership. I did not authorize this charge and I was told it would not be refunded. This is a complete scam. Do not put in your credit card information or they will continue to charge you.

  

  Business Response

  Date: 06/05/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Pharmacy question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  Angela, J* Customer Care 
  *********************** ************ **** **
  
  

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Stephanie A****

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 19th 2024, my 86 year old mother's bank account was debited $37.00 by JustAnswer.com. My mom did not intentionally sign up for a monthly subscription to JustAnswer.com for $37.00 a month. I called the company and asked for a refund but it was denied.I then did some research of the company and discovered that there are numerous similar complaints of people being signed up and charged when it as not their intention. JustAnswer.com appears to be very good at separating people from their money.

  

  Business Response

  Date: 06/05/2024

  Hello,
  
  Thank you for reaching out to **. After a thorough search using the information provided, we were unable to locate an account associated with it in our system.
  
  To assist you further, could you please provide us with the phone number or email address that was used during the registration process on our website? With this additional information, we'll be able to locate your account and address any concerns or inquiries you may have.
  
  Looking forward to hearing back from you soon.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Just answer website and paid $1.00 to ask a doctor a question. Without getting my question answered I was then charged a 32 dollar fee and then again another 76 dollar fee. I immediately went to my account and canceled my membership in which I did not put a credit card attached to the account. One month later was charged a membership fee for 46 dollars. Checked the account it said the membership had been canceled but still was charged. Searched the entire account for my credit card number so I could remove it from the account and it was not anywhere on the account. One month later charged again 46 dollars. Sent an email to their company asking for a refund due to canceling my membership months ago. They said they cannot refund my money. I threatened to seek legal action and I have not gotten a response or a refund. This is theft.

  

  Business Response

  Date: 06/05/2024

  Hello ********,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Medical question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/4/2024, I gave them my credit card info to pay a $1. "join fee (fully refundable later)". Only when I got the receipt notice did I discover that I had also been charged a $28. recurring monthly charge to be enrolled in their service. I immediately cancelled & notified them I was angry to have not given permission for this enrollment. According to their response, they claim it was displayed just above the credit card authorization form. I must contest this: when the screen with the credit card blank fields was displayed, there was nothing else above or below it, and no previous mention of the $28. monthly fee had appeared. This is simple to prove, through engaging the website as a potential enrollee. Asking for a refund of the $28. (the $1. is all I agreed to).

  

  Business Response

  Date: 06/05/2024

  Hello ****,

  We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: *************************************

  I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
  

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just answer tricks people in a membership agreement for $47. While the agent tells you that you will only be charged $1. They will not refund you saying you should read the agreement terms which can only be seen if you press a link on the bottom of the page. Most people would not notice. They scam people from their money! I was searching for a refund from apple. I came to the page by mistake. I told the agent that I wanted a refund for a purchase on ********* She didnt clarify that I was on an incorrect website. They work on tricking people and stealing their money. Clearly they have done these to many people. They really should be stopped.

  

  Business Response

  Date: 06/05/2024

  Hello *****,

  I'm sorry to hear that you reached us in error.

  I apologize for your experience. JustAnswer pays to advertise on search engines and the paid advertisements will show up before a lot of direct links to companies you might be looking for.

  Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

• Initial Complaint

  Date:06/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5th 2024, I visited Justanswer.com in hopes of getting some answers about an issue I was having with my thermostat. I saw that i could submit a question and I know from previous experience that questions get answered quickly usually so I typed out my questions then clicked submit. Once doing so I was asked to pay $1.00 for the question so i paid the $1.00. I did not see where they express that it is a membership only website and that I would charged an additional $28 just to ask one question. No where was I able to read terms and conditions PRIOR to submitting my card info and once I was able to see that they had charged me $28 it was too late. Not only is their website misleading and deceptive but their customer service is not helpful at all. Just a bunch of robots stuck on repeat. I asked when was a time when they honored refunding and unsatisfied customer and never got an answer. How ironic? They just ended the chat on me and I was no longer able to respond back to them through the chat. All I wanted was my $28 refunded seeing as this is not what I wanted but as of right now no one seems to want to resolve the issue for me so I felt I had no other option but to bring awareness to others about this very deceptive business. Be careful everyone and proceed with caution when visiting this website.

  

  Business Response

  Date: 06/05/2024

  Hello ******,
  
  I'm glad to assist you.
  
  I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************