Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,495 total complaints in the last 3 years.
- 2,389 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a quick question for the **** Their website directed me to Justanswer.com. It seemed to say I would get an answer for $5. It was a very simple question which was answered after a wait. I had no idea they were signing me up for an additional charge of $55, which I saw on my statement on 1 May. I thought maybe I had not read about the charge and decided I just needed to be more careful. However, on 31 May I saw another $55 charge and realized they had somehow gotten me to open an account, which I would never have done intentionally. I tried to find a way to complain to the **** but was unable, since it was not tax fraud. This link from the *** to justanswer.com has likely tricked others, and I see other complaints about people getting charged unknowingly on the internet as well. I am hoping this can be looked into and the *** alerted assuming I am not the only one who has been fooled. I did get justanswer to cancel the account (I did not know I had) and they say they are refunding one of the two $55 payments.Customer Answer
Date: 06/10/2024
A refund of the first $55 would be fine, but my main desire is to get the company to be clear when they are opening an account and the *** to know about this companies deception.
Business Response
Date: 06/11/2024
Hello *****,
We're sorry for the experience you had with JustAnswer
We advertise on search engines, so one of our advertisements may have appeared when you were searching for an answer to your IRS inquiry.
In reviewing your account, I see that you accepted our monthly membership offer when you posted your Tax question on our site. Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer displayed during the posting process:
*************************************
This is to confirm that we have refunded your payment. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 06/11/2024
Complaint: 21829633
I am rejecting this response because: I now see how you sneak people into getting an account. Using IRS in the website title gives one confidence in thinking there is an affiliation, and took me off my guard. When told to get your answer you fill out a form for $5, it seems worth it, again taking me off my guard. Only when I just went back to my history did my eyes catch the small, sneaky print saying I was starting an account that would cost me $55 a month.You refunded me the second $55 I paid. I do not want you to refund the other $55, because I allowed your sneaky business practice to fool me.
Sincerely,
*********************Business Response
Date: 06/11/2024
Hello *****,
I hope this message finds you well. I wanted to reach out to let you know that we've processed a refund for the other charge as a courtesy. Your satisfaction is important to us, and we appreciate your understanding. Should you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you for your continued support.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********. I believe you should change your business practices to make the monthly account sign up clear and not easily missed, as this was designed to do. This is especially important when using IRS in the web page title. My personal case is complete.
Sincerely,
*********************Initial Complaint
Date:06/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 7th 2024 I went on to justanswer.com looking for help finding a doctor. Their website says you can use their service for a fully refundable $5. Once you've paid then you'll notice that not only did they charge you the $5 but also a $46 membership fee that was never brought to your attention. Then when you speak with them they adamantly tell you that you agreed to the terms of their membership and so therefore your money is non-refundable. Their customer service people are rude. The person I spoke with kept asking me if I was done yet and then eventually hung up on me. I've emailed a few different people within this company and they've all told me the same thing, that my payment is non-refundable cause I agreed to their terms of service. Which I did not agree to cause it was never brought to my attention. I did not even use this service and I believe I'm entitled to get my money back.Business Response
Date: 06/11/2024
Hello *******,
I would like to address this issue for you.
I've refunded your payment. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:06/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 9th while trying to find BBB this site popped up. The agent on the phone said I needed to pay $5 to get talk with someone. This was after I told her the problem. I payed the $5. Never did she say it would cost more. My problem was than seen by someone. They sent me a note that said they understood the problem. When I asked if that was all I got for $5, I was told it was not a legal question and I should ask a legal question. I than ended the conversation.Business Response
Date: 06/11/2024
Hello ******,
We want to address your concerns.
We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:06/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was prompted to enter my credit card information for a $1 "fully refundable" fee to enter the website, and then I was charged another $60 for a monthly membership, which I DID NOT agree to, and forced into a conversation with an antiques expert. I did not want to commit to a membership. I called to cancel my membership and they refused to give me a refund. This is a scam, and I want my money back.Business Response
Date: 06/11/2024
Hello *******,
We apologize that you had this experience with JustAnswer.
Upon reviewing your account, I see that we already canceled your payment on June 10, 2024. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to get charged $12.49 for a service I never signed up for. I feel hacked and completely violated by this site and have yet to speak with an actual human being. The ** says "my account will be closed" but this has happened for 6 months...and I still get the charge. I have no idea what "JustAsk" even is...I know I never signed up for it because they don't have any login information for me. To resolve the issue, the ** operator keeps asking for my credit card and to "create an account" which I'm obviously not going to do. Please help!Business Response
Date: 06/11/2024
Hello ****,
Thank you for reaching out to us at JustAnswer.
We couldn't locate an account using the email address and phone number you've provided. Do you have another email address we could try? We can also locate the account with the following information:
- A different phone number
- Your order number
- The first 6 digits and the last 4 digits of the card being charged. We do not need the whole number.
- Your PayPal email address if you are being charged through PayPal
You may send any of these information to me using my contact information below so I can further assist you.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:06/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just answer confirmed that I canceled my policy and membership in July 2023 and yet have been charging my card consistently up until this month. They say Im not eligible for a refund because of the membership, but they have confirmed the membership is canceled. Theyve been charging me $29 a month and I would like a full refund of 348Business Response
Date: 06/11/2024
Hello *****,
We're ready to lend a hand.
We've cancelled your most recent payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
We've also refunded the other membership charges. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:06/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just ask posted my information on ****** after they neglected to inform me I was enrolled in a monthly subscription they proceeded to charge me 46$ I am seeking a refundBusiness Response
Date: 06/10/2024
Hello *******,
Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: *************************************
I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
*****, JustAnswer Customer Care
************************************************************ or *******************Initial Complaint
Date:06/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed to ask a question five dollars. Immediately I was charged $60 for the membership. I contacted customer service immediately. They informed that this is a non-refundable membership fee. I never signed up for a membership or subscriptionBusiness Response
Date: 06/10/2024
Hello ******,
Thank you for reaching out to **. Let me process your request.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:06/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found the company online and asked a question regarding the value of a set of china I inherited from my father. I was instructed that I would be billed $5 and could cancel at any time. I then found that $65 had been charged to my credit card. This all happened today and I contacted the company to request a refund.I have searched online and found numerous complaints about this being a scam, including postings on LinkedIn. I wish I had read these before giving them my credit card number.I am a university president and I note that our university would be in serious trouble for doing to our students what this company just did to me.Business Response
Date: 06/10/2024
Hello *****,
Thank you for reaching out to us and I'm happy to help with your concern.
In reviewing your account, I see that you accepted our monthly membership offer of $65 when you posted your Antiques question on our site. Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer displayed during the posting process:
*************************************
We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:06/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It was stated I would be charged $5 to have a vet call me but they charged me an additional $35 for a membership they never clearly stated would be connected to my payment. Its misleading purposely.Business Response
Date: 06/10/2024
Hello ******,
We're ready to lend a hand.
We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 06/10/2024
Complaint: 21825064
I am rejecting this response because: this site purposely misleads people to sign up for a membership, and by the forums Ive read they only refund people who complain incessantly. This Company is unethical !
Sincerely,
*****************************Business Response
Date: 06/10/2024
Hello ******,
We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: *************************************
Please reach out if you need assistance with anything else.
Best,
*****, JustAnswer Customer Care
************************************************************ or *******************
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