Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February, I paid a year's subscription for the Elevate app. Recently, my phone was stolen. When recovered, most apps had been removed. Reinstalled them, but the Elevate app. would not work unless I paid again. I called the number given on my CC statement. It was a ****** number & the recorded message directed me to go on line. I did this, explained the issue with Elevate, & was chatting with them - as I thought - when the chat directed me to complete the application form that had appeared on screen. It assured me the cost -$1 - was fully refundable. The form was for Just Answer, which I assumed was part of ******. I completed the form, even though the charge was now $55, because I understood it to be refundable & at that time, I needed to clear up the Elevate problem. I had asked for a phone call, but only a chat was offered. The person I was communicating with kept asking me the same question. I felt we were going nowhere, so I asked him to stop the chat.By this time I had received a communication from Just Answer claiming that I was a returning member, hence the charge of $55 which would not be refundable. I have neither memory nor records of such a *********** *** know that I would not have committed to a $55 monthly charge. I told them to cancel my *********** which they did & asked them for a refund. I have had no reply.The next day, I found that the chat person, had sent several e-mails after being asked to terminate.Meanwhile, I had managed to find my way to contacting Elevate & am working with them to resolve the issue.My complaint is with Just Answer & with ****** as their on line help system had allowed Just Answer to take over my original chat. I need the $55 refunded.

  

  Business Response

  Date: 06/11/2024

  Hello ****,
  
  I hope this message finds you well. We want to clarify that we are not Elevate, but it seems you may have seen an advertisement regarding our services on JustAnswer, where we specialize in answering all sorts of questions.
  
  We understand there may have been confusion, and as a gesture of goodwill, we have processed a refund for you. Your satisfaction is important to us, and we appreciate your understanding.
  
  If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your understanding.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an add for an answer to legal question for $5.00 USD I agreed to that transaction I got charged that amount plus an additional $46.00 USD JustAnswer didn't mention a subscription fee on the page, or the links to download the app I cancelled the subscription as soon as I found out and deleted the app I want a refund for the $46.00 USD I used my email for the transaction.

  

  Business Response

  Date: 06/11/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Employment Law question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 03/21/24 Amount of charges $55.00 The justanswer.com offer that I could ask one question online for $1.00 Then without my knowledge, a Membership agreement with a Fee of $55.00 was hidden and not readily disclosed either before or after hitting the enter button. In checking my Credit Card to make sure that only $1 was charged, I was shocked to find a $55.00 charge! I called JustAnswer immediately to dispute this $55.00 and the representative said ok, she would take that away. IT WAS NEVER TAKEN AWAY! And I told her that I NEVER agreed to any type of membership or even got an answer to my one question! I RECEIVED NOTHING FROM justanswer.com. However, Im being charged $55.00. I had to call JustAnswer two more times to make sure I was not being charged and to take away the what I perceived to be a Fraudulent charge.I contacted my ******************* to dispute this charge. The justanswer.com company provided the credit card company a copy of their ****************** which apparently agreed to a membership when paying for the $1.00. I however, NEVER knew about this agreement, NEVER received any such copy of the ******************! On April 02, 2024, I received an e-mail from ***************************, Vice President of ************** The e-mail stated that my Membership (that I had never agreed to) had now been Cancelled! However, I never received a Refund from justanswer.com!QUESTION: If I had joined a Membership, why didnt I ever get a Welcome ****** or Letter? I think that the longer the person doesnt know about this Membership, the longer they can be charged! Also, no Membership # or Order# was ever given to me! I only received a Cancellation ******. If this isnt Fraud, Im questioning what type of business doesnt notify you of a new Membership?ACCOUNT/ORDER/TRACKING NUMBER:No Account#, Order# or Tracking# was ever issued to me. This justanswer.com company was found online at www.justanswer.com.

  

  Business Response

  Date: 06/11/2024

  Hello *****,

  After reviewing your account, we can see that your payment to JustAnswer was returned to you when you went to your card issuer and requested a charge-back. It sounds like your charge-backs may have been disputed, which means that your card issuer may have agreed to reverse the charge-backs. In order to refund the payments, we need to see a copy of your statement showing that the charges were put through again. Please reach out through my contact information to send us a copy of the bank/card statement reflecting the date, amount, and merchant name for the transactions.

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or *******************
  

  Customer Answer

  Date: 06/12/2024

  Dear *****,
  
  Thank you for your assistance today.  Attached is a copy of my Credit Card Transaction (Discover Card), that I have redacted all personal information.  The "reversed charge-back" is clearly shown with the original date of 03/17/24 and re-posted on 06/07/24 for a charge from JustAnswer.com in the amount of $55.00 that I wish to be refunded.  I never received any services from this company nor did I ever agree to a membership, acknowledgement for a membership like a welcome e-mail or letter or a copy of any Terms of Conditions. 
  
  Thank you again for processing my refund in the amount of $55.00.
  
  Sincerely,
  ***********************

  

  Business Response

  Date: 06/12/2024

  Hi *****, 
  
  Thank you for reaching out to JustAnswer. 
  
  I'm responding to you on behalf of ***** who is currently unavailable.
    
  I certainly understand the concerns you have regarding the charges associated with your account and Im happy to help clarify this for you. We are committed to providing exceptional service and ensuring that our customers have a clear understanding of our membership terms and pricing.
   
  As a members-only service, we make every effort to display the terms and price of the service prominently on the payment page of our website. It is essential for customers to review and agree to these terms before they are enrolled. We strive to make this information as transparent as possible to avoid any confusion or unauthorized enrollments.
   
  I reviewed your account and see that you agreed to enroll in a JustAnswer monthly membership and the following charges: One-time join fee of $1 and a monthly membership fee of $55. This covers your first question and any questions you may ask until the end of your membership. The Offer Details page explains the payment terms and that you are authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment. 
   
  Furthermore, your recent membership charge was already refunded. The funds would have been made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
  
  Please let me know if you need further assistance. I am certainly happy to help.

  Customer Answer

  Date: 06/14/2024

  Hello (justanswer) or whomever it is that is responding on behalf of "*************",
  
  I haven't received my Refund as yet and will be watching for it to post to my Discover Credit Card Account.  Since this amount was taken from my Discover Credit Card Account, and not my Banking Account, as per your reference, I will expect this refund to have been directed to my Discover Credit Card Account.
  
  Your e-mail states that I could let you know if I needed further assistance and you would be happy to help.  In your e-mail you noted that "Furthermore, your recent membership charge was already refunded".  Please let me know the date of that transaction.  If that date was earlier than Jun 11, 2024, then I have waited the requested 3 to 5 business days and I would ask that you provide a copy of the Refund Transaction (Date of transaction, transaction#, where the transaction was directed, the Amount and any other pertinent information).  I will then contact my Discover ******************* on my end and inquire as to why it hasn't been posted to my Discover Credit Card Account.
  
  Although I am very appreciative of having justanswer.com Refund my $55.00, I'm aware that our communications may be made public and I wanted to make sure to relay my opinion of this situation.  As you have taken the opportunity to state your opinion of what transpired in your e-mail, I also will take this opportunity to make clear, my side of the accounting on this matter.  As I've already described, when coming to the justanswer.com site, there were NO outlined "Monthly Membership Fees of $55.00" to be automatically charged each month.  If this information was visible, I would have exited the site immediately!  If I had signed up for a Monthly Membership/Subscription, I never received any type of "Membership" Welcome letter or any type of Terms & Conditions agreement or a receipt of what I was being charged!  I Never received any type of services from your site and was Never e-mailed to set up a phone availability date to answer my question(s).  I never spoke to anyone with the exception of trying to make this whole situation STOP after I saw your charges appearing on my Discover Credit Card! 
  
  I sincerely appreciate the opportunity to state my opinion on the activity of this matter and thank you for initiating a Refund of my $55.00.
  
  Sincerely
  *************************
  

  
  

  

  Business Response

  Date: 06/14/2024

  Hi *****,

  I'm not finding a record of you sending in any documentation that your chargeback was denied by your bank.

  Would you please send that through my contact information? We can't process a refund unless we have proof of that. And please ask my team to forward that information to the Admin team.

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or *******************
  

  Customer Answer

  Date: 06/15/2024

   
  Complaint: 21832266
  
  I am rejecting this response because:  The Business states that they have already Refunded my $55.00 to my bank, which in this case would be the Discover Credit Card.  I have spoken to the Discover ******************* and they have confirmed that justanswer.com has Never made a Refund Payment of $55.00.  In contacting the Business by e-mail and by phone, they just keep saying that they didn't receive my documentation from the Discover ******************* that shows a Reversal of the temporary credit of $55.00.  I have sent it twice now with no resolve.  I have copied the BBB on all of my e-mails to this Business.
  

  Facts:  The justanswer.com Business automatically charged my Discover Credit Card $55.00 on 03/17/24.  I placed a Dispute on this charge with my Discover ******************* and they issued a temporary credit on my account for $55.00.  After justanswer.com produced a document claiming that I had agreed to a Terms & Condition agreement, Discover ******************* Reversed the temporary credit on my Discover Credit Card account.  Now my account shows that I owe $55.00 from the automatic charge that justanswer.com originally had placed on my Discover Credit Card.

  I have come to the Better Business Bureau for help because I never agreed to any type of $55.00 monthly Membership/Subscription or any type of Terms & Conditions.  In fact, I never received any type of services from this Business!  I Never received any type of Membership number, Welcome Letter as a new Member or any type of Receipt for the amount they automatically charged my Discover Credit Card.  The Business states that they have already refunded my Discover Credit Card but for an unknown reason to me, they will not provide a Transaction #, a Transaction Date, where the Transaction was deposited and the amount.

  Justanswer.com needs to retract or refund this charge to my Discover Credit Card account.  Reaching out to justanswer.com has not brought about a resolve to this matter.  I have attached the document that shows the reversal of the temporary credit on my Discover Credit Card what displays that I have a charge of $55.00 on my account that I never agreed to.  Any help from the BBB is greatly appreciated.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/17/2024

  Hello ********************** Regarding:  ******************** Case:  ID ********
  
  ATTN:  ************* Team, 
  Per JulieWW request, Please forward the documentation in this e-mail and the attached documentation of the "Reversed Charge-Back" from my Discover Credit Card to the "Admin Team" regarding my request for my Refund of $55.00 to my Discover Credit Card.
  
  
  JulieWW, Thank you for your reply through the BBB today, 06/15/24, for documentation of the "Reversed Charge-Back" from my Discover Credit Card. 
  
  Please know that on June 11, 2024, I did respond to your request for a copy of the "Reversed Charge-Back" documentation from my Discover Credit Card and provided an attached copy to, ********************************** with a cc: to ************************************** at the BBB. 
  The "reversed charge-back" is clearly shown with the original date of 03/17/24 and re-posted on 06/07/24 for a charge from JustAnswer.com in the amount of $55.00 that I wish to be refunded to my Discover Credit Card.
  
  Please see below, an inline image of the Discover Credit Card "Reversed Charge-Back" documentation.  I have also attached that documentation to this e-mail should you not be able to open the inline image.  I also see that this documentation is posted on the BBB's documents for this case - ID ********.  
  
  Thank you for your assistance in this matter.
  
  Sincerely,
  *************************
  

  

  Business Response

  Date: 06/17/2024

  Hi *****, 
  
  Thank you for writing back to us at Just
  
  I'm responding to you on behalf of ***** who is currently unavailable.
    
  I certainly understand the concerns you have regarding the charges associated with your account and Im happy to help clarify this for you. We are committed to providing exceptional service and ensuring that our customers have a clear understanding of our membership terms and pricing.
   
  As a members-only service, we make every effort to display the terms and price of the service prominently on the payment page of our website. It is essential for customers to review and agree to these terms before they are enrolled. We strive to make this information as transparent as possible to avoid any confusion or unauthorized enrollments.
   
  I reviewed your account and see that you agreed to enroll in a JustAnswer monthly membership and the following charges: One-time join fee of $1 and a monthly membership fee of $55. This covers your first question and any questions you may ask until the end of your membership. The Offer Details page explains the payment terms and that you are authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment. 
   
  Furthermore, your recent membership charge was already refunded. The funds would have been made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
  
  Please let me know if you need further assistance. I am certainly happy to help. 
  
   
  Regards,
   
  ******************
  JustAnswer Customer Care

  Customer Answer

  Date: 06/17/2024

  Hello ******************
  
  We seem to be going in circles over this matter of my $55.00 Refund!  I just got off the phone with the Discover ******************* where the payment was automatically billed and the Refund should have been sent.  I just spoke to ***** in the ****************** and he states that there was NO Refund ever made by justanswer.com!  In addition, did you forward my e-mail this morning to the **************** per *******'s request?
  
  I will be following up with a phone call this morning to your department but I wanted to get these facts in writing and respond to you so there is no mistakes of who said what regarding this matter.
  
  Sincerely,
  *************************
  

  
  

  

  Business Response

  Date: 06/17/2024

  Hi *****,

  I will have one of my teammates reach out from the site to assist you with this. I apologize that this hasn't been handled correctly.

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or *******************
  

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the justanswer.com website to ask an antique question. In chatting with the "assistant" I was told my question would cost $5 and that the fee was fully refundable. I agreed to this but was charged $35 which was actually a recurring monthly membership fee. I was never charged $5, but $35. Feeling totally scammed by this website.

  

  Business Response

  Date: 06/11/2024

  Hello ********,
  
  I'm ready to help. 
  
  I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PUT IN A QUESTION IN JUSTANSWER AND THEY DID NOT WRITE THAT THEY WILL CHARGE A SUBSCRIPTION

  

  Business Response

  Date: 06/11/2024

  Hello *****,
  
  We're here to help you out. 
  
  We couldn't locate an account using the email address and phone number you've provided. Do you have another email address we could try? We can also locate the account with the following information:
  
  - A different phone number
  - Your order number
  - The first 6 digits and the last 4 digits of the card being charged. We do not need the whole number.
  - Your PayPal email address if you are being charged through PayPal
  
  You may send any of these information to me using my contact information below so I can further assist you. 
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

  Customer Answer

  Date: 06/14/2024

   
  Complaint: 21831407
  
  I am rejecting this response because:
  my email is ********************* you know very good i have emailed you a number of times all you say that i accepted the terms of your website when i never accepted any terms of charging me this amount when i went into your website all i saw was that for 4 ils i will get answered by a profesional and not get charged for membership that did not say anywhere and i see on your reviews that everyone has this same problem so dont answer again and again terms and conditions cause you cant fool people into membership lgaly and thats what you are doing fooling people into paying something that they dont wanto pay and that is ilegal even with a t&c so please refund me my money
  Sincerely,
  
  ****************

  

  Business Response

  Date: 06/14/2024

  Hello,

  Thank you for that information. I was able to find your account.

  We regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: *************************************

  I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
  

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or *******************
  

  Customer Answer

  Date: 06/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  please make your website clearer

  thank you very much
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online, asked a question on ****** and was then directed to the website JustAnswer. It stated on the main page of the website it would cost $5 to ask a question. I thought this was a reasonable fee so I typed my question in the chat box that appeared. I have since checked my credit card and see a $60 charge from JustAnswer. I called their customer service and they tell me this is the monthly fee for the membership, which I most definately didn't sign up for, nor was I made aware of at the time I asked my question. I thought the only fee I was paying was a one time fee of $5. The person that answered my question also did no mention a membership or the $60 charge. Customer service told me it was a non-refundable fee. How can it be non-refundable when I didn't agree to the charge in the first place? This is a terrible way to try and attract people to a business and as far as I'm concerned, pretty unethical.

  

  Business Response

  Date: 06/11/2024

  Hello Ileene,
  
  We apologize for any confusion. 
  
  I've refunded your membership payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  Vanessa
  JustAnswer Customer Care
  ************************ ** ************** *** **
  

  Customer Answer

  Date: 06/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Ileene F***

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10 2024 chatted with **** of America on line with a question. Told me they would refer me to a representative would call me back about this. Then the page that came up on my computer told me to enter my credit card number and I would be charged $1.00 that would be refunded at the end of the call. Later I checked my bank account had 2 charges , one for the 1.00 and a second one for ***** for a membership. Nothing was mentioned about a membership fee. I emailed them to cancel it and refund me my money for the membership. responded back they would cancel but could not refund the *****. I think they owe me the ***** because it never mentioned I was signing up for anything.

  

  Business Response

  Date: 06/11/2024

  Hello *******,
  
  Let me work on resolving this for you.
  
  I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

  Customer Answer

  Date: 06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 46$ for just answer membership. I was never asked nor was there any terms and conditions to agree to the membership program. I did not know about the membership program. I had asked 1 question to the doctor for which I am charged 5$ and that was the only thing informed to me.

  

  Business Response

  Date: 06/11/2024

  Hello Afreen,
  
  I'm ready to help. 
  
  I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a handicapped older woman with only an income from Social Security. I am in hospice care at home. My main connection with my family is my tablet. When my tablet became unable to use anymore, I contacted Amazon from whom the tablet was purchased. I have idea why, but Amazon rep sent me to justanswer.com. Big mistake. The website asked for one dollar. And when I told them Amazon had sent me, they seemed surprised and unable to help.me. Since I am also visually impaired I saw NO request for further payment. Then I received my credit card statement in May 2024 and was dismayed to see a $46 deduction from just answer. I contacted them SEVERAL times to stop he deduction and to return my money. They did not and now just answer has taken a June 2024 $46. The I use site is ambiguous and I wa.need my money back and a cancellation of just answers ill-gotten gains. Thank you

  

  Business Response

  Date: 06/11/2024

  Hello ******,
  
  We're determined to address your concerns.
  
  We've cancelled your most recent payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  We've also refunded the other membership charge. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me it was a$5 refundable charge yet they charged me $51 and did absolutely nothing for me no response at all

  

  Business Response

  Date: 06/11/2024

  Hello *****,
  
  We apologize that you had this experience with JustAnswer.
  
  I've refunded your membership payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************