Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were on vacation and out of state when our dog broke out in a bad rash. My wife signed up and paid the 5 dollar fee then was also charged 65 more dollars and waited for hours on a vet to call that never happened.

  

  Business Response

  Date: 09/11/2025

  Hello ****,
  
  Thank you for contacting us.
  
  We've sent you an email using our Customer Support platform. Please reply to the email with ticket ID ******** if you have further questions. 
  
  Regards,
  Aiah
  JustAnswer Customer Care
  *********************************************************** or **************
  
  

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just Answer is the business in question. They advertised that for $5 I could answer a question re. ****. Next thing I know, they charged me a $46 membership fee that was not disclosed when I signed up today. I see on the Internet that this company is a scam and many other people were charged these hidden fees. I want them to refund the charge for this month.

  

  Business Response

  Date: 09/11/2025

  Hello *******,
  
  Thank you for reaching out to JustAnswer and sharing your feedback. Im sorry to hear about your concerns, and I appreciate the opportunity to clarify how our service works.
  
  JustAnswer is a customer-paid Q&A platform designed to save you time and money by providing 24/7 access to over ****** verified Experts across more than 150 categories. Our Experts undergo a thorough verification process, including credential checks and exams, to ensure they deliver accurate and reliable advice.
  
  I completely understand how this situation might have caused some confusion, and I truly appreciate you bringing it to our attention. After reviewing your account, I can confirm that you enrolled in a monthly membership, which included a one-time joining fee of $5 and a recurring monthly fee of $46. This membership covers your initial question as well as any follow-ups during the active subscription period. These terms are detailed on our Offer Details page and are presented on the payment screen before enrollment. Customers are required to review and accept these terms before proceeding.
  
  I also want to acknowledge your concerns about the charges. Our records indicate that you accepted the membership offer when you submitted your Software question. For your reference, here is an example of how the membership and pricing details appear during the sign-up process:
  
  *********************************************************************************************************
  *Please note: This screenshot is provided as a general example of the payment page and does not represent your specific transaction.
  
  Furthermore, your membership was canceled on Sept 10, 2025, and no further charges will be applied. Your recent membership charge has already been voided. Since it was canceled promptly, only an authorization hold was placed on your accountno actual charge was processed. As a result, you wont see a refund, but the authorization should disappear from your statement within 35 business days, as if the transaction never occurred.
  
  If you have any other questions or need further assistance, please dont hesitate to reach out. Were here to help.
  
  Regards,
  Aiah
  JustAnswer Customer Care
  *********************************************************** or **************

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24 I initiated a Just Answer transaction. I was seeking an answer to a question about my home blood pressure unit. I thought I was paying $5 for that answer but then learned Just Answer ran my card for $65 first month's membership. I was more upset with the crappy expert's answer I received about my blood pressure unit. It wasn't worth the time and $5. I then complained about the crappy / non answer and asked for a refund. They obliged and sent me a confirmation email on the 24th. They claimed my credit card would be refunded the $65. Not only did I never receive that refund, they went ahead a charged me another $65 on 8/27.

  

  Business Response

  Date: 09/10/2025

  Hello ***,
  
  Thank you for contacting JustAnswer.
  
  We appreciate that you gave JustAnswer a try, and were sorry that it didnt work out. As requested, your payment  has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  If you have additional questions or concerns, please reply to this email and I will promptly assist you.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to this company for the answer to one legal question. They made me sign up for a monthly subscription but told me I could cancel at any time. I paid for my question and then canceled my account. They continue to charge me and won't call me back when I leave message and ask to have my account canceled numerous times in chat sessions. My credit card company is trying to help but I need this company to stop fraudenteley charging me and I truly hope I can stop this from happening to anyone else.

  

  Business Response

  Date: 09/10/2025

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having an issue about my generator not starting and contacted Just Answer for help from a technician. There was a $5.00 membership fee, which I was willing to pay. I didn't hear from the technician until 3:21 am, my time. When I contacted him at a more reasonable time, I told him that we had resolved the issue. He didn't answer a single question, yet I was charged $55.00. When I called Just Answer, they said that I didn't qualify for a refund. Had the technician helped me at all, I can see having to pay their fee, but he didn't help me in any way.

  

  Business Response

  Date: 09/10/2025

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We appreciate that you gave JustAnswer a try, and were sorry that it didnt work out. As requested, your payment  has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  If you have additional questions or concerns, please reply to this email and I will promptly assist you.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************

  Customer Answer

  Date: 09/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-12-25 I used their legal services. I understood that I would be charged a $5.00 fee . When I receive my bank statement I saw that I was being charged an additional $45.00 unauthorized fee on the same date .I've tried numerous times to get the company to reimburse me for this overcharge. Every time I would try no matter how or how many times I asked them not to they would try to get me to pay additionally just to rectify their error . I didn't care if it was refundable or not and still don't . The same thing happened when I tried several times to remove myself from their contacts to close the matter .

  

  Business Response

  Date: 09/10/2025

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

  Customer Answer

  Date: 09/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was Sept. 7, 2025. It was posted to my bank account on Sept. 8, 2025. I went on a website that was called JustAnswer. com. I wanted to find the website for the **********************. The website had posted that there may be a $5.00 charge but when I checked my bank account, it had posted as $65.00. I called them to tell them it was a mistake, that I just was trying to find out about the website, but he said that they could not refund the money that it was for a membership. I told them that I did not want a membership that it was a mistake that I made getting on their website but he would not listen and he hung up on me.

  

  Business Response

  Date: 09/10/2025

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched for help with a Spectrum router online. I thought I was dealing with Spectrum. As Chat conversation proceeded I thought a contractor. Then they asked for $5 so I realized separate company. They promptly solved my problem but then charged $5 AND $48. When I enquired they said I had agreed to it. I have asked for a refund but they say I agreed to it. My guess it was hidden somewhere in the small print. I feel cheated.

  

  Business Response

  Date: 09/10/2025

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Just Answer one time in June 2025 and found the site completely unhelpful. I thought I had signed up for a free trial, but was charged $59. I then complain and thought it was resolved. On Sept 8, we were billed $99.99. I have disputed this with ******. I cannot cancel my card because I am traveling until mid-September. This appears to be a Lithuanian Innodiet. But they wont respond to my complaint I am afraid this is a scam.

  

  Business Response

  Date: 09/10/2025

  Hello Terre,

  Thank you for reaching out, and Im sorry for the confusion.

  It looks like you signed up for a membership with JustAnswer when you posted a question about your printer. You were only charged $56 for that membership, and Ive gone ahead and processed a refund for that amount.
  
  I do not see any other charges on your account from our side. If youre seeing a $99.99 charge, it may be unrelated to JustAnswer, and I recommend contacting your bank for more details.
  
  Please let me know if you have any other questionsIm happy to help.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

  Customer Answer

  Date: 09/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I googled a question online and got an answer from **************************. I paid a small fee for this answer not knowing it automatically signed me up for a monthly subscription. I never received a signed up subscription email. I noticed charges on my **************** for 2 months of $43 each. I called customer care and was told by a chatbot that its in the fine print when I received my answer. My small fee for the answer also serves as agreement to join. This is an outrageous deception. I requested a refund but was rejected.

  

  Business Response

  Date: 09/10/2025

  Hello ****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************