Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept. ******* The Add said that I would be charged $8.00 for tech support.I was charged the $8.00 plus an additional $69.00 wich I did not authorise. I requested a refund to wich they requested more money.I was trying to solve a proble with Yahoo tech support, was tranfered to just answer expert. so I thought it to be legit. This was done over the internet.

  

  Business Response

  Date: 09/10/2025

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ************************** for veterinary care. I agreed to a $5 charge for initiating the contact with the vet. In no place that was visible to me, they must have been an acknowledgement of a $65 fee (again, I did not see this ANYWHERE). A few days later I was charged $65 which I did not complain about because I was given the service requested, even though it was not clearly stated *********** is now 5 weeks later and they have AGAIN, just taken $65 out of my bank account, as if I had agreed to a membership/subscription, which I DID NOT.I was able to call and cancel my alleged membership on 9/9/25. I would like a refund for services NOT rendered or requested.

  

  Business Response

  Date: 09/10/2025

  Hello ***,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was getting online assistance for an xfinity issue, this company asked for $5, charged me, $48, and never called regarding the issue. The website looked as if it was representing xfinity. This is very confusing to a senior citizen and overly expensive for no help.

  

  Business Response

  Date: 09/10/2025

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While seeking veterinarian advice for a sick pup, was asked by ************************** to pay $5. I entered my info for the $5 payment. I then checked ****** and found I had been charged $70, NOT $5. I immediately exited the program without waiting for contact from a veterinarian. I would have very little confidence in any "vet" belonging to so fraudulent an organization.

  

  Business Response

  Date: 09/10/2025

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/6/2025 I was having an issue regarding medications, and to ease my anxiety, I wanted to speak to a provider immediately. I saw that the price for this system was $5, and was willing to spend that to get an answer. I put in my information and had a conversation with the provider that went well.When checking my card statement today, on 9/8/2025, I noticed that there were five separate charges for this system all of $51. I immediately contacted the support team. I was met with the same annswer every time. I was told that I was shown a screen with a membership fee, which was $46 a month. I do not remember seeing that screen at all.Even if that was the case, I do not know why I was charged five separate times. I responded to them with that information, and they continue to say they would not be able to refund me. And that I agreed to that amount. Im not sure they understood what I was talking about, but after looking at other reviews on the Better Business Bureau site, I noticed that I wasnt the first one this happened ***** is outrageous that a 5 minute conversation that was supposed to cost me $5, cost me almost 300.

  

  Business Response

  Date: 09/10/2025

  Hello ****,
  
  Thank you for reaching out and sharing your concerns.
  
  I want to clarify that you were not charged five times. Our system attempted to process your payment multiple times because your card was declining on the first four attempts. These attempts are not actual charges but payment processing attempts.
  
  You were only successfully charged once for the service. To ensure your satisfaction, we have already issued a refund for that charge.
  
  If you have any further questions or need additional assistance, please dont hesitate to contact us.
  
  Thank you for your understanding.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint taken in dictation by H363137**3238313831H rep ** 09/08/25 I was having trouble getting into my email ****** account. I searched for ****** help and it took me to there website. Which I should have known. They had chat and I asked a question and it said it had an answer and it said it would be a $1 fee, so I thought I would pay through ******, I couldn&#**;t get out of it. So it went through ****** and it came up and said did I want to charge $47 membership fee and I said no. But then it charge me. So I called them immediately and I told them I did not mean to sign up and they sent me an email that they cancel my membership. This happened on Friday and today I see this charge on my credit card and ****** said it still went through. So I call them again and they said we cancelled your membership. I did not know I was signing up for a membership.

  Customer Answer

  Date: 09/08/2025

  Please close this complaint 

  
  

  Thank you Beverly 
  

  Sent from my iPad

  
  

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with JustAnswer under the impression that there was a $5 sign-up fee for a single use, as advertised on their website. Immediately after signing up, I was charged a $65 subscription fee without clear consent or disclosure.When I contacted customer support, they refused to issue a refund and have since stopped responding to my inquiries. I never authorized or knowingly agreed to a recurring membership at $65 per month. This is a deceptive billing practice, as the advertising strongly implied a $5 trial. They knowingly ***** the membership price deep in the terms and conditions of there site. Not under a tab such as membership but under "fees, refunds and cancellations"

  

  Business Response

  Date: 09/09/2025

  Hello ******,

  I certainly understand the concerns you have regarding the charges associated with your account and Im happy to help clarify this for you. We are committed to providing exceptional service and ensuring that our customers have a clear understanding of our membership terms and pricing.
   
  As a members-only service, we make every effort to display the terms and price of the service prominently on the payment page of our website. It is essential for customers to review and agree to these terms before they are enrolled. We strive to make this information as transparent as possible to avoid any confusion or unauthorized enrollments.
   
  The Offer Details page explains the payment terms and that you are authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment. A message similar to this would have appeared during the sign-up process: ********************************************************************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
  
  Both of your payments were refunded on September 8th.  Your payments are showing as 'reversed' on our end. This means that we were able to cancel the transactions before the funds left your account. When this happens the charges will just disappear from your account because they were never finalized.
  
  No further charges will occur. If you'd like to reactivate your membership, contact ************************************************************.

  I hope that all of your concerns have been addressed.  Please let me know if you need further assistance.
  
  Best regards,
  Meg at JustAnswer Customer Care
  ********************************************************** or call **************

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a chat with ******* to find a provider (referred by *********). I searched up through ******. I cliched on the TELEDOC and proceeded to chat with a chat bot explaining I was referred by health as they were contracted and I explained my situation. I was immediately sent to a payment screen requesting a $5 fee. OK, so I thought $5 initiation fee. I paid then noticed the logo charge to JustAnswer. OH no, I have had an experience similar before and I immediately asked for a refund because I was charged $70 not $5 as I thought. less than 5 minutes in I asked for a refund and cancelled my subscription (that I didn't know I was signing up for). I was told under certain criteria I would be given a refund. When I asked what that criteria was, the agent disconnected.

  

  Business Response

  Date: 09/09/2025

  Hello *******,

  Thank you for bringing this to our attention.  I apologize for any confusion or misunderstanding.  It appears that you were directed to JustAnswer, but your particular kind of question is not one that the Experts would be able to handle.  I'm sorry that you were cut-off during the phone call.  I found that the agent fully refunded your $70 payment for you yesterday, September 8th.  Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from the account because it was never finalized.

  I hope that all of your concerns have been addressed.  Please let me know if you need further assistance.
  
  Best regards,
  Meg at JustAnswer Customer Care
  ********************************************************** or call **************

• Initial Complaint

  Date:09/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged an annual membership fee of $48 with no advance explanation. There have apparently been multiple scamming issues with this company. Please add to your files. Thanks.

  

  Business Response

  Date: 09/09/2025

  Hello *****,

  We are very sorry that there was any confusion over the offer that you accepted when you posted your question on the site.  I reviewed your account and found that the offer you accepted when you posted your question was for $5 + $48.  The $5 is for the sign up fee.  The $48 is payment for ****************************************** any category, where renewal of the membership can be cancelled at any time.
  
  JustAnswer is mainly a subscription service, but customers who prefer to be on a pay-per-question basis can cancel the membership and pay as they go, on an individual question basis.  For example, the price of the question you've posted has a value of $28.
  
  Here's a list of over 100 categories that are covered by the membership program where you have all kinds of verified Experts at your fingertips:
  
  *****************************************************************************
  
  In the future we hope that you will avail yourself of the service and see how convenient it is to be able to contact verified doctors, veterinarians, lawyers, accountants, mechanics, and a wide variety of repair people such as computer techs, appliance techs, electronics tech, etc.  
  
  Your $48 payment has been refunded for you.  The funds are made available to the bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
  
  Moving forward, you will not see any recurring membership charges.  If you would like to reactivate your membership in the future, please send your request to our Customer Support team at ************************************************************. 
  
  I hope that I have addressed all of your concerns.  Please let me know if I can be of further assistance.

  Best regards,
  *** at JustAnswer Customer Care
  ********************************************************** or call **************

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged this month for a service I canceled last month, after not realizing it was a continuing billing site, not a one time charge. This is outright fraud, and I want it STOPPED.

  

  Business Response

  Date: 09/08/2025

  Hello ******,
  
  Thank you for reaching out. I completely understand how this situation may have caused some confusion, and I appreciate you bringing it to our attention.
  
  After reviewing your account, I can confirm that you enrolled in a monthly membership plan with a $55 fee. This plan includes your initial question as well as any additional questions while your subscription remains active. The terms of the membership, including automatic billing, are clearly outlined on our Offer Details page. We make sure that pricing and terms are always presented prominently on the payment page, and all customers must review and agree to them before completing enrollment. Our intention is always to remain transparent and avoid any misunderstandings or unintentional sign-ups.
  
  I also want to reassure you that your membership was canceled on September 8, 2025, and no further recurring charges will be applied. The last charge to your account was on September 7, which means the billing took place just before your cancellation request. As a gesture of goodwill, weve already processed a refund for that most recent charge.
  
  If you have any other questions or need further assistance, please dont hesitate to reach outwere here to help.
  
  Regards,
  Aiah
  JustAnswer Customer Care
  *********************************************************** or **************