Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the last year, I was required by OpenAI to deposit a minimum balance to have access to all of the models on the platform. Given it only required a deposit, and not a subscription, I wasn't as worried or hesitant as I otherwise would have ******* hindsight, I should have been more skeptical to trust placing a large deposit with OpenAI. When I logged in to the account a few days ago, I was alarmed to see they had removed all of my balance, approximately $2,000 dollars, from my account, without notice.I thought this was a simple misunderstanding, but was astonished to find this was an intentional activity and that they refused to assist me further. I was provided a template response that clearly indicated this was a common activity in the organization, which made it all the more worrisome and troubling to me. Most US states have specific laws about depositing funds and treating those deposits separately from the subscription of services. I believe OpenAI is either breaking the law, or coming awfully, awfully close to it by claiming that deposited funds can be taken or expire. OpenAI is in an enormous position of power suddenly in our society, and if they can't be trusted to conduct business with honesty and integrity in day-to-day matters such as this, how on earth can they be trusted for more serious activities?

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint against OpenAI due to a serious privacy violation and a complete lack of response. Ive been a longtime paying customer (over a year), and I submitted an urgent escalation after learning I was automatically opted into model training without my knowledge or consent. Worse, ChatGPT explicitly told me my chats were not being used to improve the model. That was false.When I checked my account, I found Chat ****************** was ON by default, meaning my conversations (including sensitive, health-related information) may have been accessed and used in training. I never knowingly opted in. No onboarding alert, no real explanation. The product itself misled me. That is not just misleading. Its a violation of trust.Other platforms (like Perplexity) opt users out by default. OpenAI does the opposite: silently enrolling people unless they know to opt out. How many millions of users unknowingly feed personal data into this system daily?I submitted a request through the support portal, emailed *********************************** submitted a formal DSAR through the privacy portal, and reached out to multiple other aliases over six consecutive days. Ive received zero response beyond an automated confirmation.This is not a support issue. This is a failure of basic responsibility around consent, transparency, and user ******* ********************** written confirmation that my data is no longer used for any model training, testing, or manual review.2.Permanent removal of all past chats from all datasets and written confirmation of such.3.An explanation of how this happened and what safeguards are being put in place.4.A policy shift to opt users out by ********** not even asking for a refund, but as a paying customer, I deserve answers. This has caused me real distress. OpenAIs silence is unacceptable and dangerous.

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Open AI advertises free trial of premium Chat gpt for college students if they can verify there enrolled status. However at the end of signing up for this deal they require students to upload documentation that confirms there status. However after multiple attempts at uploading this information the system will always return an error even if it is a blatant lie. I ran into my university's name not being in the picture even though it was, I uploaded more information along side the original with the university's name even larger along side the other critical information. This was denied for not being official even though it was sourced from the university's official system that can only be accessed by students. I then changed out the second picture for one that had my private student ID that should only be accessed by that student plainly in sight and the associated student email along side all the other required information such as my dates enrolled , picture of me, etc. This was denied for being expired even though all the images where sourced the day of and clearly had the current date on them as well as having my current semester enrollment date on them. I was then quickly locked out for too many attempts, the system is clearly designed to advertise a deal and then purposely make it as hard as possible to actually get approved for as there is no way to quickly appeal the to the company on the misinterpretation of the pictures without going through the general customer service portal where I have yet to get any meaningful help on the subject.

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,I am filing a formal complaint against OpenAI, LLC for a serious breach of service integrity and failure to honor explicit contractual commitments.Throughout my communication with OpenAIs support, I was promised specific compensationsincluding a free annual subscriptionin case of service failures or delays. However, after the deadline was exceeded, OpenAI refused to honor the promise, citing lack of agent authority, which constitutes severe negligence, misrepresentation, and breach of trust.Despite my patience, respect, and professionalism, OpenAI has shown a complete disregard for transparency and customer ********* an international customer, I expect to be treated equally and fairly. OpenAIs failure to resolve this matter promptly reflects systemic problems in customer support practices.I hereby demand immediate corrective action, including the promised compensation. Otherwise, I will pursue further escalation through legal and public channels without prior notice.I am requesting a refund in the amount of $200 for the time wasted, the loss of trust, and the mishandling of my legitimate complaint.Sincerely,******** Firoun *******************

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Ongoing Negligence and Lack of Support from OpenAI Regarding Free Plan Timer Issue Message:Dear BBB,I am writing to formally report a serious concern regarding the continued negligence and unresponsiveness of OpenAI (developers of ChatGPT) toward a technical issue Ive been facing for over a week.I have been stuck in a loop with their support regarding a malfunction in the Free Plan reset timer, which has failed to reset despite multiple days passing. After reaching out to them repeatedly through various official support channels and email, I received nothing more than scripted apologies and vague assurances with no action taken.Despite my consistent and patient efforts, including providing all necessary details and screenshots, there has been no resolution or meaningful response. Even after being told that a senior support team member would reach out within a 6-hour window, it has now been well over 24 hours with complete silence from their end.Furthermore, attempts to raise awareness of this issue through public platforms such as Reddit are being actively removed, making it increasingly difficult to receive any kind of fair support or public visibility.This behavior is not only disappointing but borders on deceptive practiceadvertising a Free Plan that is effectively inaccessible due to technical failures and lack of accountability from their support team.I request the BBB to intervene in this matter and hold OpenAI accountable for the poor treatment of long-term users, even those on their free tier, who deserve basic support and honest communication.Sincerely,Tapas ***** ***********************

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* via it subsidiary ********** is an investment vehicle that I invested in and have amassed a nice return on paper. When I tried to pull out $13 million dollars of the $33 million I have in my account they required me to pre pay the taxes first. That is violation of the 16th amendment to US Constitution. Most investment companies subtract the taxes from the amount being withdrawn. Open AI will not give me my money unless I prepay them $650,000 in taxes.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding OpenAI's deletion or hiding of my ChatGPT conversation thread without any warning, justification, or explanation. The thread still appears in the browser, but is hidden in the appsuggesting selective suppression rather than a policy violation.Despite multiple attempts to reach support, I have received no resolution, only generic responses. This indicates a failure in customer service, transparency, and possible misuse of automated moderation tools. I did not violate any stated policies, and I am left without access to my own data.This behavior is unacceptable and warrants review by the ************************* of incident: [Insert the date of your first support attempt]Amount paid: [Only if youre a Plus userif not, leave blank]Attempts to resolve: Yes, I contacted support multiple times and received no helpful reply.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently subscribed to ChatGPT Plus but became eligible for a free two-month student promotion after verifying my status through SheerID. I requested a refund for my recent charge to switch to the student promotion. Instead, the company canceled my subscription and the promotion, saying it's part of their policy. They informed me I would need to resubscribe and pay again to access the service. I have all the written proof of my eligibility and the company's responses.

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Refund Delay and ************ from ChatGPT (OpenAI)To whom it may concern,I am filing this complaint regarding OpenAI and their ChatGPT service.On April 12, 2025, I purchased a subscription to ChatGPT for $20 USD. Shortly after subscribing, I encountered significant issues with the product that made it unusable for my needs. I submitted a refund request, which was approved, but as of now, the funds have not been returned to my card, bank, or ****** account. There is no clear timeline or reliable customer support to assist with this ******** make matters worse, the reason I canceled the subscription is because of the poor quality of service. I spent over three hours waiting for the ** to generate a promised PDF document, only to receive the same 10 lines of repeated, non-functional content. This was a complete waste of time and did not remotely deliver on what was advertised.OpenAIs handling of both the product and the refund process has been unprofessional and unacceptable. I am requesting a full and immediate refund of the $20 to my original payment method, and I am reporting this issue to the BBB due to the lack of transparency, accountability, and accessible support.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a workspace team account last year in 2024 with this email as the owner. I canceled it but used my same email for my single Plus account. It was working and they were taking $20 out of my account on the 16th every month. Attached is the receipt. Today it turned back into my workspace account and it wanted me to activate my workspace and I lost my Plus account I had paid for. I emailed help and they were no help. I finally made a dummy email the owner of the workspace and removed my email from the workspace. Problem: I lost the Plus account that I had paid for on the 16th and I lost all the chats and memory of what I wanted it to remember about me. Please return it back to what it was before they changed it. I did not do anything - this is a bug on their end. Please reactivate my Plus account and restore my chats and memory.