Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I was sending meme/gif of happy friendship day that meme is very populated This suspension had occurred on 5 august 2025 i have never violated anything in the last five years and didnt knew that by sending a meme it would be a child safety violation if i knew about it i wouldnt have done it i have filed a complaint in discord support but i know automated bots will look upto my ticket i want it to get checked by an actual person and look into this matter as i have not done this this thing intentionally as it was a misunderstanding.

  

  Business Response

  Date: 08/05/2025

  On 8/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23701108
  
  I am rejecting this response because: i was sending a meme and gif which is famous on instagram and reddit and other platforms too it wasnt something that should violate rules
  and i had many personal info and buisiness info in my account which is really imp for me i am using discord since 2020 and never got any violation this was a misunderstanding from my side and i would like to get my account back
  
  Atleast you can do one thing if i cant get my old account back can you please not make my second account banned for ban evasion 
  if its a violation then keep my account banned but i should not be permanently banned from discord because i didnt do anything purposely it was a complete misunderstanding
  
  **************************** this is my second id on ********************** i would be really helpfull if you just dont get me permanently banned from discord if you cant uplift my main account this is the least you can help me with as i am a discord member since very long and this is my first time of violation and i am sorry that it happened but it was a total misunderstanding.
  
  Sincerely,
  
  Raxol

  

  Business Response

  Date: 08/07/2025

   On 8/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in July of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 08/05/2025

  On 7/30/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord was banned within 10 minutes of two strikes. Account Info: Username: ******* Discord ID: ****************** Email: ***************** I went nearly 7 years with no violations, yet suddenly received two Child Safety strikes within one hour, one of which occurred while I was not even active on my device. That in itself raises a serious concerns. I have attached an image showing the violation was triggered automatically via software, not by a manual moderator. This suggests my content was flagged wrong by Discords algorithm. Discord has not specified what content allegedly triggered these violations. If a genuine error occurred on my part, I should have received only one strike, not two in quick succession. The first strike merely restricted my ability to send images until June 27, which I had already accepted despite disagreeing with it. Then suddenly another strike appeared less than an hour later, escalating to partial suspension to a PERMANENT ban. Ive been a Discord user since 2017, and since 2020 *** operated a legitimate business entirely on this platform. This sudden and vague suspension is causing financial and operational harm, especially given that I rely on this account to serve over ***** paying members. I ask the BBB to urge Discord to re-review this case manually, provide clear documentation of the alleged violations, and reinstate my account if no actual violation *********** be clear, Discord did not tell me what actually happened, nor can I even sign in to see it again. I was just randomly striked for child safety twice in matter of minutes! Help!!

  

  Business Response

  Date: 08/05/2025

  As of 8/5/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on August 3rd 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were only automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/05/2025

  On 8/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because: this does not evaluate my situation I was falsely banned, and the automated responses Ive received so far have completely failed to address the situation. This has unfairly impacted me, and Im requesting a proper human review of my case not another scripted reply. I expect this to be taken seriously.
  
  
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 08/07/2025

   On 8/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 
  

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Unfair Account Suspension by ********************** Request for Restoration Detailed Description:On [Sat, Aug 2], my Discord account (uwu_n) was permanently suspended for alleged violations of Community Guidelines related to "Child Safety." However, this was a false positive the content in question (a meme) contained:No sexual, violent, or exploitative material No depiction of minors or harmful content Only common internet humor with no malicious intent Attempts to Resolve:I submitted an appeal via Discord Support ([??????? ???????? ??????, ???? ????]).Received only automated responses from "*****" with no specific ************** human moderator reviewed my case despite providing context.Request to BBB:Ask Discord to provide clear evidence of the violation.Demand a manual review by their ************** team.Restore my account if no genuine violation exists.Attachments:Screenshots of the meme (if acceptable).Correspondence with Discord Support.

  

  Business Response

  Date: 08/05/2025

  On 8/2/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/06/2025

  ??????
  : ********
  
  ? ???????? ???? ?????, ?????? ???: ? ?? ???????? ? ??????? ???????? ? ????, ????? ??? ??? ????? ????????? ???????? ?????, ??? ????????? ?????? ? ????:**************************** 
  
  ? ?????????,
  
  ???? ????????

  

  Business Response

  Date: 08/07/2025

   On 8/2/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 08/08/2025

  Dear Discord,  

  
  

  Your refusal to provide concrete evidence or reconsider demonstrates:  

  - Zero commitment to fair moderation.  

  - Disregard for long-term users/developers.  

  - Automated enforcement without human review.  

  
  

  Ive complied with all requests, admitted the mistake, and offered guaranteesyet received template responses. This is unacceptable for a platform of your size.  

  
  

  Ill escalate this to:  

  - BBB (Case #*************).  

  - Data protection authorities (GDPR/CCPA request pending).  

  - ************ communities to warn others.  

  
  

  Last chance to:  

  1. Specify the exact ToS violation.  

  2. Allow data export.  

  
  

  [**** ********]  

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around a month ago, Discord suspended my account. I was sent an email by Discord informing me that i was being suspended and was told to check my in-app "community standing". Unfortunately, Discord has disabled any way for me to access this community standing, as it requires you to be able to log into your Discord account.Over the course of the past month, i have actively attempted to contact Discord support. These tickets were created in an attempt to -Find my ban reason -Appeal said ban based on the reason I have not received a SINGLE human response from discord's trust and safety team. I have only received responses from bots who do not parse my question correctly. I have attempted to ask the bots to escalate me to a human to no avail, i have asked for ways to contact a human at trust and safety to no avail.I would like to receive some form of contact with a human at Discord and be able to discuss my issue with them until my issue can find resolution.

  

  Business Response

  Date: 08/06/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Royal Tek

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform. I was suspended due to using my account to notify my friends of a false ban on my primary account, which has been lifted. I believe my suspension should be lifted and my account reinstated. This suspension has lasted 6 days. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/05/2025

  On 8/4/25 we responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  
  Are you reporting abuse on Discord?
  Please view this guide here.
  
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either "Phone Verification" or "2FA Lockout." You can contact them here.
  
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select "Update My Age Information" as your Report Type.
  
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  
  Do you need other support with the Discord platform?
  Please head to ********************, and select Help & Support from the dropdown
  
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23699813
  
  I am rejecting this response because:

  My Discord account is in fact tied to my email address, and you can verify this by looking up your tickets.

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 08/06/2025

  On 8/4/25 we responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  
  Are you reporting abuse on Discord?
  Please view this guide here.
  
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either "Phone Verification" or "2FA Lockout." You can contact them here.
  
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select "Update My Age Information" as your Report Type.
  
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  
  Do you need other support with the Discord platform?
  Please head to ********************, and select Help & Support from the dropdown
  
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23699813
  
  I am rejecting this response because:

  I demand a human read my complaint again. My main account has had its suspension lifted, but I am appealing for my secondary account to have it lifted aswell, to avoid issues and recover my account. Ban evasion suspension is useless now since the violation was proven false.

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My email is ********************* On the 15th of July my discord account got suspended and I have been trying for ages to recover it, I am really upset. More information and full appeal on ticket #********, please help me this time. Thanks, *****.

  

  Business Response

  Date: 08/05/2025

  As of 8/5/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23699598
  
  I am rejecting this response because:
  I have already submitted a ticket request, ID is #******** and my email for my account is ********************* without the +1. Check attachments.
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 08/06/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because on July 30th, I was falsely suspended by Discord on their platform, and my attempts to contact them through their support system have been met with an AI-generated response and no manual human review. Discord claims that I broke their community guidelines by being in a server that violated their terms. However, at the time that my account was suspended for this reason, I was no longer even near the server. I had no affiliations or ties to the server, and I left the server a week before I was hit with this suspension because I did not want to be associated with it. Yet, I still received this suspension, which does not make sense to me.

  

  Business Response

  Date: 08/05/2025

  On 8/3/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23699545
  
  I am rejecting this response because: I was falsely limited and I am not given any human review.
  
  Sincerely,
  
  ****** **

  

  Business Response

  Date: 08/06/2025

  On 8/3/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved. 
  

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23699545
  
  I am rejecting this response because: they are giving me the same response over and over despite the fact that im requesting a review.
  
  Sincerely,
  
  ****** **

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on 4th August of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/04/2025

  We are currently experiencing a higher than usual ticket volume. As of 8/4/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23697383
  
  I dont think so I have ever did impersonalisation. I havent wrote in any dms groups faking my identity
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 08/05/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety
  

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23697383
  
  I am rejecting this response because: Just delaying the process my resources are saved at discord due to suspension unable to access. Moreover, the ***** subscription etc stuff too.
  
  Sincerely,
  
  ****** ********