Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2024, my Discord account (username: dexcs) was permanently banned for an alleged violation related to child safety. I believe this action was taken in error. The content in question was a meme that contained a bad phrase which, in hindsight, could be interpreted as dark humor. However, it did not include any explicit imagery or illegal content, and it was never intended to cause harm or violate Discords rules.Importantly, I only sent the meme to my own private Discord server, not to the public or to other users. I now understand how the content could have been misinterpreted, and I take full responsibility for that. I want to make it clear that I had no harmful intent, and I will never share this type of content again.Ive contacted Discord support multiple times to request a proper review, but all Ive received are generic replies without any real explanation. My account had no prior issues, and I had also purchased services like Discord Nitro in good faith.I am respectfully asking for a manual re-review of the case. I believe the ban was a mistake and Im committed to following all community guidelines moving forward. So far, Discord has not made any real effort to resolve or explain the situation.

  

  Business Response

  Date: 08/06/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,This issue is regarding an account suspension over false accusations. I have offered to present evidence that the reporting against my account was false. However discord is only sending automated responses with no chance for me to offer my evidences to any actual human agent. I am urging an actual human to read my appeal provided in ticket number #******** raised in discord ticket system.

  

  Business Response

  Date: 08/07/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23707001
  
  I am rejecting this response because: they havent bothered to read my appeal at all & are just sending automated responses.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23707001
  
  I am rejecting this response because: No one has reviewed my case. The business is sending the same automated bot messages over & over. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because my Discord account has once again been restricted for malicious conduct, despite the exact issue having already been successfully appealed and resolved through the BBB. My account was previously compromised and used without my consent to send phishing messages. I took immediate steps to secure my account, enabled two-factor authentication, and informed affected users that I had been hacked. After Discord initially denied my appeal, I filed a complaint with the BBB, and my account was restored. However, I have now been restricted again for the same issue, even though I have not violated any rules since. My recent appeal was rejected without a proper human review and appears to have been closed by an automated system. I am asking that Discord fully remove any residual flags tied to the original incident, restore my account access, and ensure this resolved issue does not continue to unfairly penalize me. I have acted in good faith throughout and should not be repeatedly punished for a security breach I had no control over.I have attached the previous complaint that has been solved in a satisfactory matter and a screenshot of the new support ticket.Thank you for your time and assistance.Sincerely,******* ***** ito_en

  

  Business Response

  Date: 08/07/2025

  We responded to the user via ticket #******** with,

  "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23706942
  
  I am rejecting this response because:
  

  It is the exact same automated message I received when appealing directly through Discords platform. My complaint is about being repeatedly penalized for a prior incident that was already resolved through the BBB, after Discord confirmed my account had been compromised and restored access. This new restriction is clearly the result of an automated re-flagging error tied to the original hack, and I have not engaged in any misconduct since the prior resolution.

  
  The response provided does not address the substance of my complaint, does not acknowledge the previous BBB resolution, and does not demonstrate that my account has been reviewed by a human. I am requesting that this matter be escalated for manual review by Discord Trust & Safety, that the current restriction be lifted, and that all residual flags from the original compromise be removed to prevent this recurring issue.
  

  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with,
  
  "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety,".
  

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Discord for its failure to properly investigate and resolve the wrongful suspension of my account despite repeated attempts to seek support.A few weeks ago, my Discord account (@adlerstaat ******************** was compromised via phishing. A malicious third party used my account to send disturbing and offensive messages involving child safety violations. I was not in control of my account at the time. Several friends notified me about the suspicious activity and helped confirm that my account was compromised. The attackers clear intent was to provoke others into reporting my account, which led to it being suspended for alleged pedophilia/child endangerment, an act I had absolutely no involvement in.After regaining control of the account, I submitted eight support tickets to Discord, each providing detailed explanations of the situation, my innocence, and evidence including witnesses. All eight tickets were closed without a proper response and labeled as solved despite no human review or follow-up, meaning that every single response was ************ addition, I have been paying for Discord Nitro monthly for the past 7 months, totaling roughly ?***** PHP (~$70 USD). Despite this ongoing financial support, Discord has refused to reinstate my account or provide any assistance. Worse, my payment information is still tied to the suspended account, which I can no longer access.due to Discords mishandling of my case, it has led to reputation damage, as I was falsely associated with serious misconduct concerning 'child safety' caused by a hacker using my account. Ive suffered emotional distress, financial loss from paying ?***** PHP ($70 USD) for Monthly Nitro, for access and security concerns, as my payment information remains tied to a suspended account I can no longer control.

  

  Business Response

  Date: 08/07/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary:My Discord account was wrongfully disabled, and despite submitting age verification and opening multiple support tickets, I have received no meaningful resolution or communication from Discord support.Details:On Mon, July 28th, 2025, my Discord account was disabled due to 6 violations after the token was compromised, 2 of which were about me "being underage". I opened a support ticket within 24 hours and submitted valid photo ID and account verification as instructed. Discord later removed the age-related violation, but the account remained disabled.Since then, Ive received only automated, generic responses. My ticket has been marked "solved" multiple times without any action being taken or explanation provided. I am no longer able to log in, view my standing page, or appeal properly. Discord support has ignored follow-ups, and Ive been left with no way to access my account, services Ive paid for (e.g., Nitro), or correct any supposed violation.This has been ongoing for over a week, and Ive exhausted all standard support channels without resolution. Im filing this complaint because I need direct communication and a fair review of my case.Resolution requested: Reopen my account or provide the specific reason it remains disabled. Restore access to purchased services (e.g., Nitro). Clear communication from a real support agent regarding my account status and next steps.

  

  Business Response

  Date: 08/06/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23706625
  
  I am rejecting this response because:
  
  They are being disingenuous.
  I clearly referenced my two support ticket numbers in the original complaint, and even attached screenshots of the bot responses and my follow-up messages. Their claim of no record of communication with my email is misleading especially considering that when an account is disabled, users often cannot use the associated email normally or even access the platform to send tickets in the standard way.
  I am asking that this company actually investigate the ticket numbers I provided, instead of filtering by email alone and ignoring all other evidence.
  If Discord refuses to acknowledge valid communication because of their own platform's restrictions, it just further highlights how impossible it is for users to get a fair response when accounts are wrongly disabled. I'm not asking for special treatment just a real review of the tickets *** already submitted.
  I did provide a different email, true.
  So here is the one associated with it: ***********************************
  
  Sincerely,
  
  ******* March

  

  Business Response

  Date: 08/07/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* March

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around ******** 3rd, 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/06/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23706194
  
  I am rejecting this response because: The image that was posted was from a widely famous comedy T.V. Series The ********* Show this series has air National wide and can be streamed on ********** to this day. How can I be in violation of child safety from posting a picture from a television show? I simply want my account reinstated. I will not post a single picture, meme, video, or any sort of media for a whole year if some type of justice can be done about this. There are actual terrible people on your platform but you are issuing bans to people who are sending meme photos from an ************* Show? I would also like to mention there were no children in the making of that skit. It was a prop. I have been a loyal discord user for nearly 10 years. I have never had a violation on my account. I have support the business for all 9 years thru your nitro subscription. And youre telling me I lose all 9 years of friendships & memories over a meme that your bots couldnt identify was from an ************* Show? Respectfully, how that fair? I would like a human being to email me at ********************** I do not want to have to escalate this to legal action but your support team is being completely unreasonable.
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 08/07/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23706194
  
  I am rejecting this response because:
   Another Automated response with no real explanation on reasoning to my issue. 
  

  Discord support does not care about their user base even if you have been a loyal customer for an entire decade. 
  

  I am still appealing until I speak to an actual human being who works for your customs support department. 
  
  Sincerely,
  
  ******** ********

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23706194
  
  I am rejecting this response because:
   Another Automated response with no real explanation on reasoning to my issue. 
  

  Discord support does not care about their user base even if you have been a loyal customer for an entire decade. 
  

  I am still appealing until I speak to an actual human being who works for your customs support department. 
  
  Sincerely,
  
  ******** ********

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23706194
  
  I am rejecting this response because:
   Another Automated response with no real explanation on reasoning to my issue. 
  

  Discord support does not care about their user base even if you have been a loyal customer for an entire decade. 
  

  I am still appealing until I speak to an actual human being who works for your customs support department. 
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord's Ai moderation falsely banned my entire account for Child Safety which I absolutely did not contribute to, I did not endanger or have any conversations with a minor regarding adult topics. Discord emailed me that I was banned yet I received no proof of any message which caused me to be banned which I think is unfair. This all happened on August 5th, 2025. My discord account is n_rvous, and user id is *******************. My email is *********************

  

  Business Response

  Date: 08/06/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29th, 2025, my long-standing Discord account (8 years old) was permanently disabled for an alleged Terms of Service violation related to content I shared.I acknowledge that I shared a video that violated Discords rules, but I immediately submitted an appeal and requested a human review. I received only an automated response confirming the ban with no details about whether my appeal was personally reviewed.I have had no prior violations in 8 years, and I am requesting a clear review and explanation regarding my account ban. ********************** has been my primary way of staying in touch with friends and communities, and losing access without a clear human-reviewed decision has caused significant disruption.I am seeking a proper review of my case and, if possible, the restoration of my account.

  

  Business Response

  Date: 08/06/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23705276
  
  I am rejecting this response because:
  I have made multiple tickets through the link provided by the company. I only receive bot responses or no response at all. I am looking for a human from the response team to review my case. 
  

  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 08/07/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my Discord account with username "gnarvity", has been placed in a limited state because a server I joined violated Discords rules. I did not post, chat, or engage in any activity on that server, yet my account was impacted. I submitted an appeal through the Discord app but have not received any response. I am contacting you using the verified email address associated with my Discord account and requesting help in getting this reviewed and my account restored to normal. I have attached two screenshots: 1. The notice showing my account limitation. 2. The message from Discord about the violation. Thank you for your assistance.

  

  Business Response

  Date: 08/06/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Unjust Account Suspension by ********************** and Lack of Response To Whom It May Concern,I am writing to file a formal complaint against Discord **** regarding the unjust suspension of my account and the lack of communication following my appeal.On July 11, 2025, I received a message from Discord stating that my account was under review for a supposed violation of their Child Safety Policy. The specific content under review, as seen in the attached screenshot, is the message:The only person Ive leaked is Dee.This message, while potentially vague when taken out of context, does not in any way imply or suggest any action that would violate Discords terms of service, especially with regard to child safety. There is no evidence of misconduct, no sharing of explicit or personal content, and certainly nothing to warrant a permanent suspension under such a serious policy.I filed a review request through the official channels as instructed. However, I have received no further communication, no opportunity to clarify, and no final decision from Discord after more than three weeks. This level of silence is unacceptable for a company that claims to support its users and uphold fairness.Discords failure to respond to my appeal in a timely and fair manner has not only impacted my ability to access a platform Ive used for years, but has also harmed my reputation within communities Ive built relationships ***** this point, I am prepared to escalate this issue through legal avenues if necessary to recover my account and seek accountability for the mishandling of my case. I am requesting the Better Business Bureau to intervene and assist in contacting Discord to ensure my appeal is properly reviewed and responded to.Please find attached a screenshot of the original communication for your review.Thank you for your time and assistance. I look forward to your help in resolving this matter fairly and urgently.Sincerely,***** Ologuntoye ********************

  

  Business Response

  Date: 08/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.