Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 days ago (June 28th 2025)I was banned off your platform for association with a user I was in a group chat in where when I was asleep they sent something (according to other members was questionable) which was flagged by your PhotoDNA system which banned everyone who interacted with the user prior I had no involvement in what he sent nor did I know he was going to send such vile material and I do not condone what he's done If I knew earlier about his actions I wouldn't have affiliated with the aforementioned user beforehand I wasn't aware of such behaviour when I met him and I have since cut ties with him I'd appreciate if you'd look into it again Thanks! YLSDev.

  

  Business Response

  Date: 07/03/2025

  On 5/10/2022 we responded to the user via ticket #******** with, "Hey Khaledelabbasy9,
  Thank you so much for the confirmation and follow-up.
  I've temporarily disabled your account and removed the Two-Factor Authentication requirement from the account.
  Before you're able to access it, you'll need to reset your Discord account's password. To do this, you can use the forgot password feature available from the login page here: ****************************************
  Here's a link with more information as well: ****************************************************************
  After the password has been reset, please attempt to log back into the account.
  For future reference in protecting your account:
  1) Be wary of clicking unfamiliar links (If you leave Discord by clicking on a link that brings you to an external site, it's possible that the website can access your personal information).
  2) Stay away from downloading unfamiliar files from anyone you don't know personally or trust.
  3) Group servers full of new people can be a great way to meet new people, but be careful about sharing personal information.
  4) Discord employees will never ever forever never ask you for your password or other personal information on text or voice chat.
  5) On that note, you can always ask us via ******* or email if you're not sure. Better to be safe than sorry.
  6) Remember that any public announcement we would make will be broadcast across our official accounts, not heard second-hand.
  If you have any questions, just let me know here.
  Sincerely,
  MatthewR". 
  
  The ticket is now closed.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23550339
  
  I am rejecting this response because: While your response implies that this issue has been resolved, after checking on my end I still cannot access the account as its still disabled on my end which stops me from resetting my password as seen in the attachment

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/04/2025

  On 7/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23550339
  
  I am rejecting this response because:

  It's simply ridiculous for me to get banned for someone else's wrong doings

  Just because I interacted with someone who later has sent csam content doesn't mean I condone or was involved in what he sent. 

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This suspension had occurred july 1 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/02/2025

  We are currently experiencing a higher than usual ticket volume. As of 7/2/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23549724
  
  I am rejecting this response because:
  provided no evidence of why i got banned and since the account is so hold thing can be taken out of context which has happen before many other individual have stated that they have been banned on the discord due to child safety and i feel like this is not right  

  Sincerely,
  
  ****** Do

  

  Business Response

  Date: 07/03/2025

  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23549724
  
  I am rejecting this response because:
  Failed to provide evidence 
  Sincerely,
  
  ****** Do

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***** and I want to report my problem regarding my Discord blocking.05/18/2025 at 22:30 my account was blocked due to "Child Safety" and given the context and circumstances of my situation, to which I have nothing to do since this is someone else's business, I tried more than once to justify myself to Discord support on their website.Immediately after the blocking, I filed an appeal through the official Discord website. However, like all subsequent appeals, it was automatically closed with the status "Completed" without any response. I made repeated attempts to get a response from support by opening new tickets, including on the topic of ignoring. In one of the tickets, the support bot confirmed that the request would be forwarded to the appropriate department, but it was subsequently closed 2 days later without a *********** date (July 2, 2025), I have not received a single official response regarding my situation. I have repeatedly attached a description of the events, a full and minute-by-minute chronology, arguments in my defense, and expressed my willingness to bear responsibility in a reasonable form, such as a temporary block.I have been using Discord for almost 5 years and had literally recent practice before the blocking of reporting problems in the mobile application, a sincere desire to improve the quality of service that I myself use.I ask for a proper consideration of my case, as well as an official response to me, and not ignoring and using bots for such complex issues. I believe in the principles of fairness, the right to appeal, and a second chance, stated in the Discord Community Guidelines.Sincerely, Vadim.P.S.The most current and detailed tickets: #******** The account to which you can contact and write: ******************** The entire text was written through a translator from Russian, all errors are a problem of the program.

  

  Business Response

  Date: 07/03/2025

  On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/03/2025

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  : ********
  
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  ????????????, ? ??????? ?????, ?? ??????, ??? ?? ?????????????? ? ?? ???????? ????????? ???????????? ????? ????????? ????? ???????????. ??? ?????? ??????????, ? ? ??????, ??? ?? ??????? ??????????????? ???????????? ? ???????? ????????????? ?????? ????????? Discord.
  
  ? ?? ???????? ?????????????? ?????????. ? ???????, ??? ??? ???????? ? ???????????????, ?? ? ??????????? ? ????? ??????? ???????? ? ???????????? ????????? ? ???? ?????????? ???? ?? 1-2 ????. ????? ??????? ??? ???? ??????????? ????? ???????????? ??????????? Discord ? ???????.
  
  ? ?????? ??? ??????? ? ????? ? ????? ???????????? ??? ?????????? ????????. ????? ?????????? ? ????????? ? ???????????? ???????? ? ?????????? Discord, ??? ??? ??????? ????? ?? ???????? ???????? ????????? ???????????, ? ?? ??????????? ??????????? ????????????.
  ??? ?? ???????: ?????? ?????? ????? ???????????? ???????? ? ?????? ? ??????? ???????.
  
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  P.S.
  ????? ????? ?? ?????? ? ?????? ?????? ????????????? ? ????????? ? ????? ******.
  ?? ???? ????????????? ?? ???? ???????, ?? ???? ?? ???, ?? ??? ??????????, ?????? ?????? ?? ????? ? ?? ???????, ??? ?? ????????????? ?????????????? ? ???? ?????????. ?? ???????, ??? ????? ???????? ???????? ?????.

  

  Business Response

  Date: 07/04/2025

  On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23549488
  
  Hello, I received a response, but I believe it is automatic and does not reflect a real review of my appeal by a live moderator. My case is sensitive, and I believe it requires an individual review with the participation of a Discord support representative.
  
  I did not commit intentional violations. I admit that I was negligent and irresponsible, but I am remorseful and ready to accept a reasonable and realistic punishment in the form of a temporary ban for 1-2 years. The most important thing for me is the ability to use the Discord application again in the future.
  
  I am open to dialogue and ready for any compromise to resolve the situation. I ask for assistance and support in establishing contact with Discord moderation, since the current response from the company is a template auto-response, and not the result of careful consideration.
  As you indicated: Everyone should have realistic expectations and come to an amicable solution.
  
  Thank you for your attention and support.
  Respectfully,
  Vadim Polyanichuk
  
  P.S
  I have attached exactly the same cases and responses to other users from the Reddit website.
  They were also blocked for my reason, but one of them, according to his statements, did nothing at all and did not violate, he is not provided with evidence and the violation itself. He wrote that he would threaten with a lawsuit.
  Potentially my previous answer was not translated correctly and led to the error that I demonstrated on the screen.

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was wrongly suspended by Discord from their platform.I did nothing wrong and I believe my suspension should be lifted and my account reinstated.The suspension took place around June 25, 2025. I tried to create several support tickets, but none were successful and no action has been taken. I explained that I was hacked by a man and I am absolutely sure of it! Three days earlier, a man had threatened to leak my personal information, mentioning "doxxing", and now its still going onMoreover, when I was hacked, my friends informed me that during the attack, the same man sent strange images (I think you understand what kind) and other horrifying content that I absolutely do not condone! When I tried to log back in, I saw account disabled and later account status: permanently banned, even though I was a victim of cyberbullying and then hacking, to top it all offI am truly worried and I would really appreciate your help. Please, Discord, Im begging you. I would like my account to be reactivated and, if possible, for my information to be protected. Thank you! ^^'' Of khsnv.07 Id : ****************** Mail i was use : ******************** on my account.Create on : 10 june 2019 Thank you for your work, and sorry for the inconvenience. Please note that I am using a translator.

  

  Business Response

  Date: 07/03/2025

  On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23548774
  
  I am rejecting this response because: I was hacked and threatened with doxxing. The evidence is available on the deactivated account on **********************. I have always been an honest person, and if you check my report history, you'll see that *** consistently reported harmful users on Discord, especially when it involved child safety concerns.
  I sincerely ask that you reconsider your decision, as I am a victim in this situation and others have also been targeted by this same individual. I can even provide evidence to support this. On the night of the 25th and on several other days, multiple users were banned due to similar messages, but theyre too afraid to appeal because they believe Discord wont help them. I can show you proof of this as well.
  Please, help me and help the other victims of this person who manipulates, hacks, and threatens users. Be compassionate and try to understand our position put yourselves in our shoes. I promise I will send all necessary evidence.
  
  Sincerely,
  **** *********

  

  Business Response

  Date: 07/08/2025

  On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
   

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23548774
  
  I am rejecting this response because: 

  Ill say it again: it was a person who sent this photo and if you actually reviewed it, youd see that its a screenshot taken from a stream. This person enjoys hacking accounts or forcing others to send it, otherwise they get hacked or even doxxed.
  And this isnt the first time!
  
  
  Once again, on June 24th, 25th, and 26th, multiple accounts were banned because of this same image!
  
  
  If you just looked properly, if you were really trying to protect us, then please, make the effort and check the accounts banned on those days, around the same times especially in ******!
  
  
  Many people didnt report the problem because they believe Discord wont respond or will only reply through bots.
  
  
  Please reconsider your decision and try to help us instead. Our information is being stolen, and were not even protected by the ones who created this platform?
  
  
  Go look at my account. Check my DMs with that person, the message requests I got they were about to dox me. Also, check the servers I was added to in the past, the ones I left and deleted because once again I was forced to do things on webcam or else Id be doxxed.
  
  
  Please help us.
  
  

  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2nd of july 2025 I was joking with my friend on discord and got falsely banned with reason- child safety. Someone reported me and I got banned even though I wrote nothing related to children to violate their rules of child safety. I have a lot of important information on the account and even have bought their services, there is no reason for me to disobey their rules discord user that got banned- <***********************************************************>

  

  Business Response

  Date: 07/03/2025

  As of 7/3/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23548585
  
  I am rejecting this response because: there is already sent in request about this
  
  Sincerely,
  
  Edijs Minkovs

  

  Business Response

  Date: 07/09/2025

  As of 7/9/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23548585
  
  I am rejecting this response because:

  You are saying there was no requests even though I received  an automatic reply to my request #******************* yesterday, in attachment you can see that there is a reply to email- ******************* I really wish for you to check it, I believe the account suspension was a misunderstanding. Im reaching out to appeal the action that has been taken. I fully understand and respect the need to protect users from harm, but in this case, I truly believe it was an overreaction to a harmless joke between friends, at least from what I remember the last interaction on the account was joking with a friend. Ive been using this platform for years, *** purchased Nitro, and I care about this community. Im simply asking for a fair review of what happened ideally by a human as Im not satisfied with the automated reply Ive received. I also want to avoid having to open multiple tickets just to get help.

  Thank you for your time, and I genuinely hope this can be resolved quickly.

  Account details: email associated with the account- ******************* username- ixellly, user url- <**************************************************************;
  Sincerely,
  
  Edijs Minkovs

  
  

  

  Business Response

  Date: 07/11/2025

  As of 7/9/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i want discord to remove the violations that were placed on my account.

  

  Business Response

  Date: 07/03/2025

  On 7/2/2025 we responded to the user via ticket #57856909 with, 
  
  "Hello,
  Discord has temporarily limited your account for spam and/or platform abuse. Our anti-abuse measures may have flagged your account for any of the following behaviors:
  * Sending a large number of direct messages in a short span of time
  * Participating in a server dedicated to spamming Discord
  * Selfbotting
  * Taking other actions on Discord — for example, joining a ton of servers — faster than humanly possible
  * Using third party tools to automate gift redemption, such as for Nitro gifts
  * Attempting potentially fraudulent activity
  While we understand you may not have malicious intent, we have to protect Discord as a whole, and this behavior can hurt Discord and its users.
  You may have been prompted to reverify your account. Completion of this process will lift the limitations that have been temporarily applied.
  Additional instances of spam and/or platform abuse, including participating in any of the behaviors listed above, may result in a permanent account ban.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Pa

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around June of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/03/2025

  We are currently experiencing a higher than usual ticket volume. As of 7/3/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23548308
  
  I am rejecting this response because:
  The response provided by the Open Ticket is not satisfactory at all, as they said they disabled my account for "violating TOS" whereas my account was disabled for joining a server for 1 day, not even being part of whatever extremism which was going on there... So I was just punished because I joined a server because my friend invited me so.... Yea... I am not satisfied with this answer. Please I ask you to show me where "I" violated the **** not the server. And no, I didn't receive any Email by discord explaining why I got banned. Just one email saying I got banned and read TOS. WITHOUT ANY EXPLANATION.
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 07/08/2025

  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23548308
  
  I am rejecting this response because:
  This response doesn't explain WHAT clause of the *** did I break, If joining a seemingly harmless server, with proper rules and everything is bannable, then ban the entire discord, because each server bans people who break the rules, but No NO no, BAN THE ENTIRE SERVER OFF DISCORD CUZ OF A MINORITY GROUP IN A SERVER WHO WAS VIOLENT SO BAN THE GUYS WHO WERE INACTIVE TOO, YEAH THAT MAKES TOTAL SENSE :)
  
  Sincerely,
  ******** *****

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I've given so many emails and photo proof that I was part of a mass reporting raid because some person had issues with a server owner that I haven't spoken with at all and from a server that I have talked in, in a long time.The item I was banned for was for child safety and I understand that Discord takes that seriously, But I assure you that I would never, in my entire life want to bring harm to children let alone anyone.I was not threatening children or asking nor giving out inappropriate photos of myself, or others. I was not endangering myself or the person I was speaking with seeing as it was a joke and it was three months ago. And I feel as if, if their support was truly trying to take it seriously, I feel like they would have warned me when I was sending it. And if they had warned me, I would have apologized for what I was doing and would have stopped it.And I also find it irritating that I was banned over one small joke but so many of their users do so much worse almost everyday and most of them still have their accounts standing.The safety team has done nothing but just copy and paste the same emails over and over while I desperately try to fight for my account that I have had for four years and that holds countless and precious memories I have made with people and all of that was taken from me over a mass report raid.That account means so much to me and it hurts that I lost everything just because of one person that had issues with a server owner that I don't even really know all that well. The only reason I was in that server was for two people.The messages I sent weren't even visible to children since nearly everyone was 15 and up and the channel I sent those in were at the very bottom and was hard to find.And I assure you that was the only time I have sent that kind of stuff in a channel. So I find it frustrating the one time I decide to let loose and to make a small joke with someone my same exact age, I get banned three months later.

  

  Business Response

  Date: 07/03/2025

  
  On 6/19/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  Here are some resources to make sure that your request makes it to the right place:
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now closed.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23547879
  
  I am rejecting this response because: I am the user diivinityy that was banned in May. Every single one of my appeals and tickets get ignored up until discord's ai system gives me the same message I always get.

  All I have done was jokingly flirt with my close friend. And even if jokingly flirting was against their terms of service or community guidelines, my friend and so many others would have gotten banned as well. So I do not accept this at all and I need that account back since I was the only person banned from flirting as a joke but other people that have done way worse still have their accounts.

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 07/04/2025

  On 6/19/2025 we responded to the user via ticket #******** with, 
   
  "Hello,
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  Here are some resources to make sure that your request makes it to the right place:
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  Sincerely,
  Discord Trust & Safety,". 
   
  The ticket is now closed.
   

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23547879
  
  I am rejecting this response because:

  I am addressing BBB as well as discord when I say this. Discord needs to actually read the things they get sent and needs to respond to them on their own. They almost never try to talk to their users and only make the ai respond. The message they are responding with is just their ai system. I have such a strong feeling they only reply with their ai and wait until an account gets deleted so they don't have to help.

  I've done research around child safety bans and whenever it is truly against child safety rules, they remove the content that violated the rules, if it was text or a photo sent  they delete it and they won't allow for the person banned for it to go onto their account, which is not the case for me at all.

  All the things I sent are still there, my account is still up and last time I checked, a jokingly flirt between two teenagers wasn't illegal like how they are trying to say it is.

  And it can't be that they are 'to busy' to delete the things I said because for 1, they waited three months to try and do anything. If it was as bad as they are trying to say it was, I would have gotten in trouble months ago. And 2, It said that they delete whatever you said when you get banned if it was truly against child safety.

  So I am asking again to reinstate my account since I didn't truly go against child safety rules.

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there.On 1/07/2025, My Discord account (luxakiro) was banned under the accusation of ''violating child safety policies.''I believe that the ban is not correct, and I require help.

  

  Business Response

  Date: 07/03/2025

  We are currently experiencing a higher than usual ticket volume. As of 7/3/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23547778
  
  I am rejecting this response because: I'm still waiting for my restriction to be removed, which will hopefully happen. Thank you.
  
  Sincerely,
  
  Caesar Salad

  

  Business Response

  Date: 07/04/2025

  On 7/3/25 we responded to the user via ticket #******** with, "Merhaba,
  
  Bize ulastigin iin tesekkrler. Hesabinin Discord'un Gvenlik Ekibi tarafindan yasaklanmasina itiraz etmek iin bize ulastigin anlasiliyor. Ancak, yazmakta oldugun e-posta adresiyle iliskili yasaklanmis bir hesap yok gibi grnyor. Bu nedenle sana yardimci olmak iin yapabilecegimiz bir sey yok. Bu talebi neden aldigini bilmiyorsan ltfen bu e-postayi dikkate alma.
  Talebinin dogru yere ulastigindan emin olmak iin bazi kaynaklar asagida verilmistir:
  
  Yanlis e-posta adresinden mi yaziyorsun?Kullanicilarimizin gizliligini ve gvenligini korumak iin, hesap ayrintilarini yalnizca o hesapla iliskili e-posta ile tartisabiliyoruz. Hesabin yasaklandiysa ltfen yasaklanan hesapla iliskili e-posta adresini girerek bizimle tekrar iletisime ge (*********************.
  Discord'dan geici bir yasak veya uyari aldin mi?Uyariyla ilgili daha fazla bilgi ieren bir e-posta uyarisi almis olman gerekirdi.Geici bir yasaklama aldiysan bu yasak kisa sre iinde sona erecektir veya sresi dolmus olabilir. Hizmet Sartlarini veya Topluluk Ilkelerini tekrar ihlal edersen kalici olarak yasaklanabilecegini ltfen unutma.
  Hesabin 30 gnden daha uzun bir sre nce mi devre disi birakildi?Silinen hesaplarla iliskili tm verilerin, sz konusu hesap iin silme islemi basladiktan ***** gn sonra silindigini veya anonimlestirildigini ltfen unutma. Kendi hesabini sildiysen veya Hizmet Sartlarimizi ve Topluluk Kurallarimizi ihlal ettigi iin hesabin devre disi birakildiysa, o hesabin mevcut olduguna dair hibir kaydimiz olmayacaktir.
  Hesabinin ele geirildigine mi inaniyorsun?Ltfen ******************** adresine git ve ailir menden "Hesabim Saldiriya Ugradi"yi se.
  Discord'da ktye kullanim mi bildiriyorsun?Ltfen ******************** adresine git, Gven ve Emniyet'i se ve ardindan "Nasil yardimci olabiliriz?" blmnden "Ktye Kullanim veya Taciz Bildir"i se.
  Telefon Dogrulamasi yoksa 2FA sorunlari mi?Ltfen hesap Destek ekibimizle iletisime ge ve "Telefon Dogrulamasi" veya "2FA Kilidi"ni se. Ekibimizle buradan iletisime geebilirsin:********************************************************************************************
  Yas bilgilerini gncellemen mi gerekiyor?Yas bilgini gncellemek iin yaziyorsan ltfen ******************** adresine git ve Rapor Tr olarak "Yas Bilgimi Gncelle"yi se.
  Discord'a bir e-posta adresi vermeden mi kaydoldun?Discord'a bir e-posta adresi vermeden kaydolduysan su anda itirazini isleme koyamiyoruz.
  Discord platformuyla ilgili baska destege ihtiyacin mi var?Ltfen ******************** adresine git ve ailir menden "Yardim ve Destek"i se.
  
  Bu mesaji yanlislikla aldigini dsnyorsan ve yazmakta oldugun hesap Discord tarafindan yasaklandiysa ltfen buradan cevap ver. Aksi takdirde, ltfen yukaridaki talimatlari izle.
  Itenlikle,
  Discord Gvenlik Ekibi." 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23547778
  
  I am rejecting this response because: Im getting the same response. My user ID is ****************** and I wish to get help with this.
  
  Sincerely,
  
  Caesar Salad

  

  Business Response

  Date: 07/10/2025

  On Date: 7/10/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23547778
  
  I am rejecting this response because:
  
  It's been 9 days. 
  I have NOT gotten a human response for 9 days. 
  I've given you all the information you guys need.
  The user ID is ******************.
  The username is luxakiro.
  I'm tired of all the ** responses I've gotten over the past 9 days.
  Please at this point, just respond.
  
  
  Sincerely,
  
  Caesar Salad

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account that I have had unblemished since 2018 was banned from discord for a policy violation that has no basis, proof or explanation. I have reached out repeatedly on DISCORD SUPPORT and get auto reply each time. I have reached out to fellow members of the discord community who advise to request a HUMAN BEING APPEAL. I have done this 5 times in three days. Nothing. I am being targeted by an AI robot because of a third party association with a gaming group member who may have violated policy. Nothing in my account or platform wall has ever been reported.

  

  Business Response

  Date: 07/03/2025

  We are currently experiencing a higher than usual ticket volume. As of 7/3/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23547588
  
  I am rejecting this response because:

  a human person has not responded nor explained the issue of  my account being disabled   
  

  
  Sincerely,
  
  ********* Penna *******

  

  Business Response

  Date: 07/04/2025

  On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23547588
  
  I am rejecting this response because: I have not received a human person reply nor an explanation or reason of Violation 
  
  Sincerely,
  
  ********* Penna *******