Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got banned from discord for something I did not do.I had contacted them so MANY times around 6 in the last 6 months.I have not gotten 1!!!! human response.Just the bot response

  

  Business Response

  Date: 07/01/2025

  On 5/22/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for spam and/or platform abuse. Our anti-abuse measures may have flagged your account for any of the following behaviors:
  Sending a large number of direct messages in a short span of time
  Participating in a server dedicated to spamming Discord
  Selfbotting
  Taking other actions on Discord for example, joining a ton of servers faster than humanly possible
  Using third party tools to automate gift redemption, such as for Nitro gifts
  Attempting potentially fraudulent activity
  
  While we understand you may not have malicious intent, we have to protect Discord as a whole, and this behavior can hurt Discord and its users.
  
  You may have been prompted to reverify your account. Completion of this process will lift the limitations that have been temporarily applied.
  
  Additional instances of spam and/or platform abuse, including participating in any of the behaviors listed above, may result in a permanent account ban.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now closed.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23541508
  
  I am rejecting this response because:

  I was not unbanned, I was banned for false reasons as well.
  One of my ban reasons was for ban evasion...
  I included a photo of the reasoning, first I will say I wasn't even talking about discord in the picture I was talking about roblox.
  Second I wasn't talking about myself I was talking about someone else.
  Thirdly, if you look at the picture IT DOESN'T EVEN SAY ANYTHING ABOUT A BAN.
  I also have 4 other bans that say I had spammed people.
  But there is 0 evidence that I have spammed at all I don't understand I have been without my account for 7 months I did not break any rules intentionally and the ones there claiming I broke aren't even accurate please help me.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/03/2025

  On 6/11/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23541508
  
  I am rejecting this response because:
  My account did not bypass ANY discord bans, I also did not spam anyone with anything bad at all I completely disagree with this conclusion.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I got banned from discord on all my account for ban evasion but I was not banned before I did. 2 months ago I was banned from discord which then got lifted after I appealed. I tried appealing to discord but they are not helping because they want the original account that was banned but there isnt any.

  

  Business Response

  Date: 07/01/2025

  On Date: 7/1/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23541403
  
  I am rejecting this response because:
  I am not banned on any other accounts so idk how I got a A ban evasion and I cant email from the account they supposedly suspended because their isnt any so it would be nice to unban the account im requesting from because this is my only account 
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/02/2025

  On Date: 7/1/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  
  Sincerely,
  Discord Trust & Safety".
  
  The ticket is now solved.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23541403
  
  I am rejecting this response because: its the exact same response as last time when I rejected it. They are not reading my complaint  because I am not banned on any other accounts so idk how I got a A ban evasion and I cant email from the account they supposedly suspended because their isnt any so it would be nice to unban the account im requesting from because this is my only account 
  Sincerely,
  
  **** *****

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because I was falsely suspended from Discord in June 2025, and despite multiple attempts to appeal, Ive received no clear explanation, evidence, or fair review. The suspension was sudden and based on vague claims of violating Discords Teen and Child Safety Policy, a serious and deeply upsetting accusation that I firmly deny. I have never engaged in, posted, or supported anything even remotely related to that kind of content. I believe this may have been the result of a false or malicious report, yet every response Ive received from Discord has been automated and unhelpful. Im simply asking for a human to review my case, provide actual evidence or context for the decision, and give me a fair chance to clear my name. This situation has caused stress and frustration, and Im seeking support to ensure Im treated fairly and that due process is followed.

  

  Business Response

  Date: 07/01/2025

  We are currently experiencing a higher than usual ticket volume. As of Date: 7/1/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:07/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB, this complaint is about how I got my account falsely suspended by discord.I do not receive any specific reasons about how I broke the rules of child safety and I believe that I have been caught in discords spam filter which is utterly unfair to what I really didnt do anything wrong.Discord has been sending me off with bot replies and ignore my requests when I tried making a couple of appeal requests. Therefore I hope the BBB can help me get discord to reinstate my account. Thank you very much for the help.Additional information: My registered email in discord is *************************

  

  Business Response

  Date: 07/01/2025

  As of 7/1/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23540832
  
  I am rejecting this response because:

  
  I have submitted quite a few requests but I dont get how discord says he didnt receive anything.

  
  Sincerely,
  
  ****** Law

  

  Business Response

  Date: 07/03/2025

  As of 7/3/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely reported on their app now my account standing is heavily restricted, I do business though the app so its putting my funds in jeopardy. I had joined a new server and my intro had been reported. I appealed the suspension but they found that I was still guilty

  

  Business Response

  Date: 07/01/2025

  As of 7/1/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am typing this complaint to Discord about a false termination for child safety. 2 months ago I was permanently banned from the platform for "Child Safety" but the messages shown were not in any way a violation. The messages that were flagged were "Yor right..", "Whos the jaker.. and who's crazy fro..." and another violation without proof of a message. The messages I typed and got banned for are false, and clearly sent to a friend. I believe the ** moderation of Discord is flawed, as it detects false positives and bans innocent people such as myself. This account is extremely and very important to me, as it is the only account I have where I can talk and socialize with my friends, and having it lost is very devastating. If you can unban me and return my account, that would be very helpful and I would be extremely grateful.

  

  Business Response

  Date: 07/01/2025

  On Date: 7/1/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:06/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account banning occured in a Discord server called "Niyaniya" around June 25th 2025.A ********* entered the server boasting about the fact that they are attracted to real life children, claiming they are harassed and trying to argue that pedophilia is not child abuse. They argue that he is just like us when we are not. We like anime characters while he does not. I (named Shupogaki's Tunnel Corrector) fight back saying it is child abuse and eventually get him banned from the server.Shortly after this, I find myself being banned for Child Safety. I do not understand exactly what caused this, but it may be a spam report done by the ********* to take me down as well. I do not send inappropriate images to under 18 people, groom, send CSAM or other awful things so it was shocking to get this ban.Following the ban, I file an appeal at ********, yet I get an automated response with no way to talk to a human saying my ticket was updated and claiming my account was "temporarily suspended" despite it not being the case. I replied to the email as said, attempted to contact Discord at ******* and each resulted with no response from Discord, leaving my account permanently suspended with a false reason and no way of contacting a human to review it. I only have 30 days to appeal or I will lose my account which I had for years and do not want to lose. I met very cool people on it and the fact that an awful individual can exploit the system and ban anyone he wants is a problem.

  

  Business Response

  Date: 07/01/2025

  On 6/25/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23539949
  
  I am rejecting this response because:
  Discord did NOT respond with a human review, instead a response being automated by a robot. The response is the common generic response given to all users indicating that a human review was not taken with the care stated on their website. It also was done immediately after a BBB complaint was filed and not done when the appeal was sent implying that Discord does not care about actual appeals and gives a fake response when it can make them look good.
  Sincerely,
  
  Remilia Scarlet

  

  Business Response

  Date: 07/02/2025

  On 6/25/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23539949
  
  I am rejecting this response because:
  There we no response.

  
  Sincerely,
  
  Remilia Scarlet

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification stating that my account has been permanently banned due to a violation of child protection policies, specifically the rules prohibiting the posting of content related to sexual defamation, exploitation, or abuse of children. I would like to clarify that I have not intentionally posted or engaged with any content that violates these policies, and I believe the ban may be due to a misinterpretation of certain content.I kindly request a thorough review of my account status, as I believe the ban was applied in error. I am fully committed to Discords policies, especially those related to child protection, and I will ensure complete compliance in the future. Please reinstate my account or provide additional details regarding the reason for the ban to clarify the *************** : ******************* numper : ************* [ ***** ******* ]

  

  Business Response

  Date: 07/01/2025

  On 6/26/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/03/2025

  ??????
  : ********
  
  ???? ??? ???? ??????? ???????:
  I believe this ban may be a mistake, as I am fully committed to Discord's Community Guidelines and respecting the rights and safety of children. I have not shared any inappropriate or harmful content and always strive to comply with the platform's rules.
  
  Please provide me with details of the violation to clarify the matter. I am ready to provide any additional information you need. Thank you for your time and support.
  
  
  
  ?? ???? ????????
  
  ???? ??????

  

  Business Response

  Date: 07/03/2025

  On 6/26/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:06/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I was falsely banned by the platform in May of 2025, and I have not gotten a response by a human client so far. I would like to have the case reviewed by a human employee if that is able to be done. I was also not given a message that had broken their policies, like their ban system is supposed to do. This ban occurred directly after I reported a young teenager for sending NSFW imagery to adults, and I believe my account was not supposed to be banned when this happened.

  

  Business Response

  Date: 07/01/2025

  On 5/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:06/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by discord off their platform. I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This suspension had occurred on June 24th 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 07/01/2025

  On 6/30/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23539373
  
  I am rejecting this response because:
  I feel that a person has not actually stopped and taken a look at the situation of what happened before I was reported. My account was hacked by someone. The screenshots prove that they tried to blackmail me to give up my 6 digit security code. I managed to recover the account on my own but then less then 48 hrs later I was reported and banned. I spent the last week trying to get in contact with someone and only getting automated responses. I believe I was revenge reported because he didnt hack anyone off my DMs and got nothing out of me.
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/02/2025

  On 6/30/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.