Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account *********** was permanently disabled on August 16, 2025, and I believe this was a ************ is what happened: On that date, I was active in a server called RkGang when another user (*************.) posted harmful and inappropriate content. I am 15 years old, and as a minor I was alarmed by what I saw. In panic, I tried to bring it to the moderators attention so that they could take action. The moderators did intervene, removed the post, and banned the person who actually posted it.However, instead of the offending user being the only one held accountable, my account was suddenly disabled by Discord. I did not create, share, or promote any harmful content. My only mistake was being present in the wrong place at the wrong time, trying to get help.Since the disablement, I have filed more than 50 appeals through Discords official appeal form over 17 days and even emailed ************************************** twice. Unfortunately, every response I receive from Discord ************** is the same automated template: Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account. This shows that no one is truly reviewing my case on its merits.This account is extremely important to me. It contains years of conversations with friends, my school study groups, and my online communities. Losing access has disrupted my daily life and mental health, especially since I am a student and depend on these networks for both academic and personal support.I respectfully ask for BBBs assistance in ensuring my case is properly reviewed by a human being at Discord. I am not asking for money or compensation. All I ask is for my account to be reinstated, as I did not violate Discords Terms of Service. The ban appears to be a wrongful enforcement decision, and I only seek a fair resolution.Desired resolution: Reinstatement of my ************ of incident: August 16, 2025 Sincerely,****** ****

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23847948
  
  I respectfully disagree with Discords decision. I am 15 years old, and the situation that caused my account to be disabled was a misunderstanding. I never intended to harm anyone or share harmful material. I came across inappropriate content, and while trying to handle or report it, I made a mistake that got me flagged.
  As a minor, a permanent ban feels unfair and does not reflect my true intent. I am asking for a compassionate second review of my case and a chance to use Discord responsibly going forward.
  Thank you for your reconsideration.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23847948
  
  I am rejecting this response because: I am a 15-year-old minor and my account was flagged in error. I never created, promoted, or distributed harmful content my only intent was to report it to moderators. Discords replies have not addressed this context, and I believe my case deserves a proper human review rather than automated denials. I am simply asking for fairness and reinstatement of my account.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/24/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because my account was permanently suspended by Discord, and I believe this was done in error.I did not violate Discords Terms of Service or Community Guidelines. My account was permanently disabled without any prior warning or opportunity to correct alleged behavior, and I have now lost access to years of friendships and communities I built on the platform.Since the suspension, I have submitted multiple support tickets to Discord. However, I have not received a meaningful response from a human representative. The replies I received were clearly automated templates, and no one has actually reviewed my case or provided specific details about the alleged ************ request is simple: I am asking for a proper human review of my suspension and the reinstatement of my account if no legitimate violation is found. I also ask for better transparency about what specific action supposedly caused the ban.Thank you for your attention to this matter.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around September of 2025.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets ID:1. ******** 2. ******** My account on ********************** (username: mariel.le) was permanently suspended for child safety. However, I only communicated with close friends on the platform, and my messages were taken out of context. I have never engaged with minors or strangers inappropriately.The main issue is Discords failure to provide a fair appeals process. I submitted valid age verification proving I am 18 years old, yet I was still warned and then permanently banned. Since then, I have tried multiple times to appeal, but their system automatically closes my tickets without any human review. This leaves me with no real way to resolve the issue or defend myself.I also submitted more evidence and clarification through their official dispute contact, but those tickets were ignored or auto-closed. This is extremely poor customer service, especially given that *********************** own Terms of Service state users may appeal.All I am asking is for my account to be reinstated and for Discord to properly review appeals instead of relying on auto-closures. Otherwise, I will have no choice but to escalate this through arbitration as stated in Discords Terms of Service, though I would prefer to resolve it without that step.Desired Resolution:Immediate reinstatement of my account.Confirmation that Discord will provide a proper human review process for appeals, instead of auto-closing tickets.I also attached proof of the person I was speaking with, including their username and user ID, to confirm that our conversation was private jokes between friends and that they were not harmed by it.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are trying to appeal a different action the Discord Trust and Safety Team took against your account.
  
  So that we can better assist you, we ask that you resubmit your request by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord".
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23847328
  
  I am rejecting this response because:

  Hi,
  
  
  Thanks for responding, but everything Ive received so far has just been automated. I followed the exact steps you mentioned, but all I got back was the same automated message, and none of the details I explained were actually reviewed.
  
  
  Ive already provided proof showing the person I was talking to, and they confirmed it was just a joke between friends and not harmful. I want to make it clear that I do not support or engage in grooming or child exploitation in any way.
  
  
  Im asking for my case to be properly reviewed and for my account ban to be lifted. If this continues to be ignored, Ill have no choice but to move forward with arbitration since my appeals havent been fairly handled.
  
  
  Discord ID: ******************

  Opened Tickets so far: 60092847

  
  Sincerely,
  
  *** **

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23847328
  
  I am rejecting this response because:
  

  Despite my clear explanation that the content in question was entirely out of context and intended only as private humor among friends, Discord has completely ignored my account of events, responding only with: We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. This dismissive statement fails to address the actual evidence or context I provided. I have already escalated this matter through (BBB) and formally now demand arbitration to ensure this dispute is resolved fairly and that my account is reinstated.
  
  
  Sincerely,
  
  *** **

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been falsely suspended on the discord platform over a misunderstanding in context. I was falsely suspended for child safety rules, when in reality I was the one that was advocating AGAINST people who are trying to sexually hurt children.This suspension occurred 9/5/2025.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".
  

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am appealing my ban, which was issued under the category of child safety. The stated reason was my use of the word asmr. I want to make it clear that my use of this word was completely harmless and unrelated to anything unsafe.ASMR (Autonomous Sensory Meridian Response) is a widely known term describing calming, relaxing content such as soft sounds and whispering, often used for stress relief or sleep. It is mainstream, with entire communities built around it on *******, Twitch, and many Discord servers themselves. My use of the term was in this normal, benign context. At no point was I referencing anything that could reasonably be considered a child safety issue.I fully understand that Discord takes child safety very seriously, and I strongly support that. However, in this case, I believe there has been a misunderstanding. Banning me under such a serious violation for mentioning a harmless, mainstream word is a clear overreach and an unfair application of the rules.This is especially troubling given that I have invested a lot of time and money into Discord. Ive paid for Nitro and supported the platform because I genuinely enjoy using it to connect with friends and communities. To lose access to my account, my connections, and my investment over something so minor is both unreasonable and unjust.I am requesting a review and reversal of this ban. If Discord chooses not to resolve this matter fairly, I want to note that under your Terms of Service, I have the right to demand arbitration. While I would prefer not to escalate, I am prepared to do so if necessary, as I believe the enforcement action against me was taken without valid cause.I want to be clear: I have no intention of violating Discords rules, and I take safety very seriously. This was simply a misunderstanding, and I am asking for the chance to continue using the platform Ive supported and enjoyed for years.Thank you for your time and consideration.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23847140
  
  I am rejecting this response because:Me being banned just for saying ASMR is not a reasonable offense. No human had reviewed my appeal yet, only trash ais that do nothing. Arbitration seems like the only choice here due to the fact my appeals are being ignored
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23847140
  
  I am rejecting this response because: Still an ai bot.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended from Discord off of their platform. I havent done anything wrong, and I believe my suspension should be lifted and my account reinstated. This suspension occurred around March of 2025. I tried making multiple tickets with Discord support, but I havent gotten a single reply from a real human back. These were usually automated responses, without someone actually looking at the ticket or taking any action. Discord has also failed to tell me why I have been suspended, even when I asked them to.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23847074
  
  I am rejecting this response because:

  They gave me the exact AI response without actually reviewing why I have been suspended. I've asked to speak with a human numerous times, and they keep closing my tickets. I have done NOTHING wrong with no previous violations, and yet I am given a permanent suspension with ZERO explanation. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/10/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/14/2025

   
  Complaint: 23847074
  
  I am rejecting this response because:

  This is the same exact message from the ** bot support I get. I do not consent to an ** responding to this ticket and request that an agent from the Discord Support Team to review this ticket, as I have not broken any of Discord's Terms of Service or Policies.  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account has been restricted for over five months. This violation was not caused by my actions but because I joined a server that was later found to violate Discords Terms of Service. I had no involvement in those violations, yet my account remains limited without cause.I submitted multiple support tickets through Discords official channels. Every response I received was automated and provided no explanation, no evidence of wrongdoing, and no opportunity to escalate to a human review. This practice deprives me of a fair process and fails to meet basic consumer protection standards.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23846734
  
  I am rejecting this response because: My account was limited unfairly for over five months, not due to my actions but because of a server I joined. Discord has given no evidence, no explanation, and no human review, only automated replies.

  Dear BBB,
  Thank you for forwarding Discords response regarding my case. Unfortunately, their reply does not address my concerns and is not satisfactory.
  Discord claims my account was reviewed and confirmed as violating their Terms of Service, but they have provided no evidence, no details of the alleged violation, and no opportunity for me to contest it. Their answer only redirected me to my account standing page, which simply repeats the same limitation notice without explanation.
  The limitation on my account was not due to my own actions, but because I joined a server that later broke Discords rules. I did not personally post or engage in any behavior that violated the Terms of Service or Community Guidelines. Punishing my account for the actions of a server I joined without my involvement is unfair and disproportionate.
  As an ** consumer, I am protected under the **************** Act (Regulation (**) 2022/2065), which requires platforms to:
  Provide a clear statement of reasons when restricting accounts (Article 15).
  Allow users to complain and obtain a human review (Article 17).
  Maintain an effective complaint-handling system (Article 20).
  Discord has not complied with these obligations in my case. For over five months, my support tickets have been automatically closed as solved without any explanation or review.
  I respectfully request that BBB presses Discord to provide:
  1) A full written explanation with evidence of any violation attributed to me personally.
  2) A human-led review of my account.
  3) Immediate lifting of the unjust limitation if no direct violation can be proven.
  If Discord continues to refuse, I will pursue this matter through the ************************ (ECC) and escalate under the **************** Act in the ***
  Thank you for your assistance in ensuring that consumers are treated fairly.
  Sincerely,
  ******** ******
  

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23846734
  
  I am rejecting this response because: Discords reply is still a generic template that provides no details, no evidence, and no opportunity for a fair review. Simply telling me to check the account standing page does not explain why my account was limited or what actions I personally took.
  In fact, when I contacted Discords Disputes team directly, they admitted that the enforcement against my account was based solely on my membership in a server that violated the rules, not on anything I personally did. I did not post or engage in any prohibited behavior. Punishing me simply for being in a server is unfair, disproportionate, and not compliant with consumer protection standards.
  As an ** consumer, I am entitled under the **************** Act (Regulation (**) 2022/2065) to:
  Receive a clear statement of reasons for restrictions (Article 15).
  Obtain a human review of enforcement actions (Article 17).
  Be treated fairly and not subjected to disproportionate penalties.
  Discord has failed to comply with these obligations. My account has been restricted for over five months without a proper explanation or evidence of personal wrongdoing.
  I again request that BBB presses Discord to:
  Provide a written explanation with evidence of any violation attributed directly to me.
  Conduct a genuine human-led review of my account.
  Lift the unjust limitation if no direct violation can be proven.
  Thank you,
  ******** ******
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  got my account banned and want it back i spend over 400$ on "discord nitro" over nothing

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23844554
  
  I am rejecting this response because:
  Im not banned on any account you are redirecting me to email response which you can safely ignore, extremely bad way of handling my problem. Unqualified workers to the point of only coping and pasting their response .
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
   
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
   
  Sincerely,
  Discord Trust & Safety".