Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account on the website Discord was falsely terminated after a series of harassment reports by other users. Discords report system is widely known as easy to abuse as it takes messages widely out of context, and people continuously complain about it, yet the company continues to not take any action to fix it. Discord staff refuse to respond to my emails or appeal requests, and have failed to even give a proper reason for the termination. The account was 5 years old, and has constantly been on good standing according to discords own guidelines and system. I also had a $9.99 monthly subscription with them ever since early 2024, which now means all that money has been wasted.

  

  Business Response

  Date: 06/25/2025

  On 6/25/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ******

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was falsely banned for "child safety" even though it's clearly false. I'm pretty sure discord staff is using AI for moderation and it somehow banned ***** says I got banned for saying ":3" clearly isn't breaking any sort of rules.People being falsely banned for child safety has been happening a lot recently as ******* discord account is ********* and is linked to my email: ********************* I would appreciate it if you could somehow contact discord to get me unbanned, I've been trying for over two weeks and have only been getting bot responses after opening tickets, discord won't bother giving me my data either even though they're supposed to.

  

  Business Response

  Date: 06/25/2025

  On 6/25/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension occurred on June 23, 2025 .I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 06/24/2025

  On June 23, 2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23506283
  
  I am rejecting this response because:
  For the more context, what Ive done is Ive sent photo of actually adult girl to my friend and instantly deleted it, but got banned for child safety, Im sure that I need to be unbanned, because I didnt broke any rule.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/26/2025

  On June 23, 2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23506283
  
  I am rejecting this response because:
  Im asking again to review my ban appeal. Also Im asking to export all of my account chat history and messages because it contained very important information to me

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around 3 months ago.I tried reaching out to them multiple times in the ticket with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 06/25/2025

  On 6/25/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/28/2025

  Hello Discord Support Team

  I am writing to appeal the permanent ban on my alt account ********************. My alt account was banned for ban evasion/chain ban after my main account was permanently banned. However, my main account has since been reviewed and unbanned, as it was determined that the original ban was a mistake.

  I created my alt account at the same time as my main, not for the purpose of evading any bans, but simply to have a backup and to separate different communities/interests. I did not use my alt account to bypass any restrictions or bans, and both accounts were active prior to any enforcement action on my main account.

  Now that my main account has been reinstated and the ban found to be in error, I kindly request that you review the ban on my alt account as well. I believe it was caught up in the automated ban process due to its association with my main account during the period of the false ban.

  Please let me know if you need any additional information to assist with your review.

  

  Business Response

  Date: 07/02/2025

  On 6/25/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,".
  
  The ticket is now solved.

  Customer Answer

  Date: 07/02/2025

  I have reviewed the response from the business and find it satisfactory, and I consider the complaint resolved.

  

  Business Response

  Date: 07/03/2025

  On 6/25/25 we responded to the user via ticket #******** with, "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around may of 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 06/24/2025

  On 6/24/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23505842
  
  I am rejecting this response because:
  I, ahokjr, am writing to formally appeal the suspension of my Discord account. I respectfully assert that on May 27, 2025, I did not engage in any actions that would violate Discords Terms of Service or Community Guidelines.
  To the best of my knowledge, my behavior on the platform was in full accordance with Discords policies. I strive to maintain a respectful and responsible presence on Discord and have always aimed to contribute positively to the communities Im part of.
  If there has been any misunderstanding or error leading to this suspension, I kindly request a review of my case and relevant activity logs for that date. I am fully willing to cooperate in any investigation to clarify the matter.
  Thank you for your time and consideration. I hope for the opportunity to continue using Discord in good standing.
  Date: June 24th 2025
  Email associated with account : ****************************

  
  Sincerely,
  
  ****** Lucky

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around May of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 06/24/2025

  As of 6/24/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was wrongly suspended for ban evasion on my Discord account "*******." I did not create or use any alternate accounts to bypass enforcement. The issue stems from my younger cousin, who used my phone while visiting due to a family situation. To keep him occupied, I let him use my phone after logging out of my own accounts. Unbeknownst to me, he created another account on my phone and violated Discord's terms, leading to a ban for child endangerment. I didnt realize the extent of the issue until I saw that he had been banned multiple times. After discovering this, I stopped allowing him to use my phone entirely. Shortly after, I attempted to log into my account ("*******") and saw that it had been permanently suspended for ban evasion. However, this is a mistake. I did not evade any banIve had a clean record for over 7 years on this account. There are two key pieces of evidence: (1) "fat8333" was accessed on multiple devices, while the other account was used only on my phoneshowing we are different users. (2) I do not know the email tied to the other account, as my cousin created it without my involvement. I tried to contact Discord support, but my ticket was automatically marked as "solved" without a real response. I was told to provide the email of the banned account, but I can't do that since it wasn't mine. Please review this situation again. I respectfully request that my account "*******" be reinstated. This has been frustrating, and I genuinely hope this can be resolved fairly. Thank you for your time.

  

  Business Response

  Date: 06/24/2025

  On 6/23/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23505511
  
  I am rejecting this response because:
  
  
  This is a generic response that does not directly address the details of my particular case. I would like a Trust and Safety member to review my case and at the very least provide a tailored response as to what the next steps regarding my account should be. **I want to clarify that I am not appealing the suspension  on the original account because it was NOT me. The user of fat8333 (me) is completely different than the original account. I was suspended on the basis of “Ban Evasion” because we shared similar devices.** 
  I fully believe that Discord’s Trust and Safety Team has the capacity to review my case thoroughly and address this matter fairly. Thank you for your attention to this matter.
  
  Sincerely,
  
  Abraham Ly

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because my Discord account (gabboverde, linked to this email) was falsely suspended on saturday 21st June 2025.I have submitted a request to review the suspension and made a post on their support site, which I can't keep track of because the site isn't working properly, and haven't gotten a response yet.I haven't violated the policy they suspended my account for and I would like to regain access to the discord account I've had since 2017.I have used that account from ********************************************************************** other media and I tend to not message people privately.Furthermore; I have received no prior warnings and I wasn't informed about these new policies beforehand. Within 30 minutes of actively talking to someone on a public server and coming back I found my account suspended. No warnings, no private messages from discord's official account, no screens about the new policies.I also think that, despite the policy being new, it is also retroactively catching "violations" of said policies, which is unfair to a lot of people.

  

  Business Response

  Date: 06/24/2025

  On 6/24/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23505163
  
  I am rejecting this response because: it is simply an automated bot reply that they send to everyone who tries to appeal. They didn't actually review anything. I would like for an actual person to review the ticket if possible.

  I would also like to add that my account from 2017 never had a single violation and I wasn't warned about their latest policies (effective from April 2024) not even once. No warnings, I wasn't shown the new policies and no prior violations. An immediate permanent suspension seems unfair to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 12 AM, June 21st 2025, I was randomly logged out of my account and found out it was disabled and suspended because of "child safety" and I was given no explanation as to what exactly I did wrong. My account is around 8 years old by this point, the history I've had with it is something I simply can't afford to lose.I can only assume the reason for my suspension was from false mass-flagging after an incident in which I was reporting the sexual actions of minors in this public server and ended up getting some of their accounts suspended, temporarily or otherwise. I have sent multiple appeals asking for a human reviewer to look into my situation, but I have gotten nothing but AI responses saying "You broke the rules, we will not reinstate your account." All I want is for a real person at Discord to take a look at this situation and either tell me what I did wrong, or find out that it was a mistake and reinstate my account.

  

  Business Response

  Date: 06/24/2025

  On 6/24/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Anonymous

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account (username: ******* was disabled without warning, clear reason, or opportunity to appeal. When I contacted discord support, I received an automated message from bot ***** stating a Terms of Service violation, but no specific explanation. It also claimed I should have received an email or system message with more detail I received neither. When I try to log in, I only see Account disabled and cannot access the Account Standing page.This account was important to both my personal and business use. I had an active ***** subscription and spent approximately $51 USD in total (including a 12-month gift worth around 3000 rubles (approximately $30 USD), a $9.99 Nitro payment via ******, and cosmetic items worth around 1000 rubles via ********** (******************) (approximately $12 USD)).I submitted two tickets to support: one requesting the reason, and another providing evidence that I may have been mistakenly flagged as a likely spammer on a private server where I messaged friends during a voice call (I had no microphone, so I used text chat). I attached a screenshot showing that context. Despite this, both tickets received the same generic automated reply, with no human review.I know Discord policies well and have seen how ban evasion and other violations are typically handled this does not match those cases. The account showed signs of being flagged by an automated spam filter, despite normal use. I am confident I did not violate any rules and believe this is a false positive.I respectfully ask for a proper manual review of my case and a clear explanation of what triggered the account disablement. As a paying user who followed the rules, I expect transparency and fair treatment.

  

  Business Response

  Date: 06/24/2025

  We are currently experiencing a higher than usual ticket volume. As of 6/24/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23504925
  
  I am rejecting this response because:
  Discord has still not provided a clear explanation or a manual review of my case. My account ******** was disabled without any prior warning, and no reason was given neither by email nor through the app. The only message I received was from the ***** bot, which stated my account violated the Terms of Service, without further context or proof. I submitted multiple tickets, including one explaining the situation and one with a screenshot showing that I was mistakenly flagged as a likely spammer on a private server while chatting with friends. I had no microphone and used text to respond during a voice call this should not be considered spam.
  
  The automated responses I received clearly indicate my case was not reviewed by a human. Ive spent around $51 USD on this account (Nitro and cosmetic items), and I expected fair treatment and transparency. I still have no idea what specific rule I allegedly violated.
  
  Additionally, Ive attached screenshots from other users on Reddit and Trustpilot experiencing the same issue false positives, generic bot replies, and ignored appeals. These examples prove this is a widespread problem with Discords moderation and support process, not an isolated case. I am asking again for a proper human review before my account is permanently deleted, as deletion typically occurs within 30 days of disablement.
  
  Please take this seriously.

  
  Sincerely,
  
  ****** *****