Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around December of 2024.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/04/2025

  As of 7/4/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Discord **** regarding the wrongful suspension of my accounts.On February 21, 2025, Discord permanently suspended my primary account citing a vague reason of child safety, but failed to provide any specific explanation or evidence regarding the alleged violation. I was not informed of any messages, behavior, or content that would warrant such an action.Subsequently, on March 20, 2025, a secondary account I created was also banned on the grounds of ban evasion. This action was taken despite my full compliance with Discords Terms of Service and Community Guidelines. At no point was I made aware of any actionable behavior that violated their policies.I have attempted to resolve this matter through Discords support system but have received no meaningful response or clarification. I believe I have been unfairly targeted and denied access to a platform where I had invested considerable time and maintained multiple social and professional connections.I am requesting that both of my accounts be reinstated. If Discord is unwilling to resolve this issue fairly and transparently, I am prepared to explore legal options.User ID for primary account: ****************** User ID for secondary account: ****************** Thank you for your attention to this matter.

  

  Business Response

  Date: 06/25/2025

  On 6/25/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23506564
  
  I am rejecting this response because:

  The suspension has not been lifted off of the latter of the two accounts I mentioned before. Please remove its suspension. The user id is provided below.

  User ID: ******************

  
  Sincerely,
  
  **** K

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out regarding this account, which was disabled due to ban evasion. I would like to kindly clarify that my main account (iiphysic_ | email: ************************* was banned on May 26, 2025 and later unbanned on June 20, 2025. During the ban period, I created this account to stay in touch with my friends and communities. Now that my main account has been restored, I fully understand and respect Discords policies and will continue to use only my main account moving forward. I kindly ask if this account can also be reconsidered and possibly re-enabled, as the original ban reason no longer applies. If this is not possible, I completely understand and appreciate any clarification you can provide. Thank you very much for your time and understanding.

  

  Business Response

  Date: 06/24/2025

  As of 6/24/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out regarding this account, which was disabled due to ban evasion. I would like to kindly clarify that my main account (iiphysic_ | email: ************************* was banned on May 26, 2025 and later unbanned on June 20, 2025. During the ban period, I created this account to stay in touch with my friends and communities. Now that my main account has been restored, I fully understand and respect Discords policies and will continue to use only my main account moving forward. I kindly ask if this account can also be reconsidered and possibly re-enabled, as the original ban reason no longer applies. If this is not possible, I completely understand and appreciate any clarification you can provide. Thank you very much for your time and understanding.

  

  Business Response

  Date: 06/24/2025

  As of 6/24/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23506467
  
  I am rejecting this response because:
  

  Hello, I opened an account, please check it again. 

  
  Sincerely,
  
  **** *** Bozkurt

  

  Business Response

  Date: 06/26/2025

  As of 6/26/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account on the website Discord was falsely terminated after a series of harassment reports by other users. Discords report system is widely known as easy to abuse as it takes messages widely out of context, and people continuously complain about it, yet the company continues to not take any action to fix it. Discord staff refuse to respond to my emails or appeal requests, and have failed to even give a proper reason for the termination. The account was 5 years old, and has constantly been on good standing according to discords own guidelines and system. I also had a $9.99 monthly subscription with them ever since early 2024, which now means all that money has been wasted.

  

  Business Response

  Date: 06/25/2025

  On 6/25/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ******

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was falsely banned for "child safety" even though it's clearly false. I'm pretty sure discord staff is using AI for moderation and it somehow banned ***** says I got banned for saying ":3" clearly isn't breaking any sort of rules.People being falsely banned for child safety has been happening a lot recently as ******* discord account is ********* and is linked to my email: ********************* I would appreciate it if you could somehow contact discord to get me unbanned, I've been trying for over two weeks and have only been getting bot responses after opening tickets, discord won't bother giving me my data either even though they're supposed to.

  

  Business Response

  Date: 06/25/2025

  On 6/25/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension occurred on June 23, 2025 .I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 06/24/2025

  On June 23, 2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23506283
  
  I am rejecting this response because:
  For the more context, what Ive done is Ive sent photo of actually adult girl to my friend and instantly deleted it, but got banned for child safety, Im sure that I need to be unbanned, because I didnt broke any rule.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/26/2025

  On June 23, 2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23506283
  
  I am rejecting this response because:
  Im asking again to review my ban appeal. Also Im asking to export all of my account chat history and messages because it contained very important information to me

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around 3 months ago.I tried reaching out to them multiple times in the ticket with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 06/25/2025

  On 6/25/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/28/2025

  Hello Discord Support Team

  I am writing to appeal the permanent ban on my alt account ********************. My alt account was banned for ban evasion/chain ban after my main account was permanently banned. However, my main account has since been reviewed and unbanned, as it was determined that the original ban was a mistake.

  I created my alt account at the same time as my main, not for the purpose of evading any bans, but simply to have a backup and to separate different communities/interests. I did not use my alt account to bypass any restrictions or bans, and both accounts were active prior to any enforcement action on my main account.

  Now that my main account has been reinstated and the ban found to be in error, I kindly request that you review the ban on my alt account as well. I believe it was caught up in the automated ban process due to its association with my main account during the period of the false ban.

  Please let me know if you need any additional information to assist with your review.

  

  Business Response

  Date: 07/02/2025

  On 6/25/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,".
  
  The ticket is now solved.

  Customer Answer

  Date: 07/02/2025

  I have reviewed the response from the business and find it satisfactory, and I consider the complaint resolved.

  

  Business Response

  Date: 07/03/2025

  On 6/25/25 we responded to the user via ticket #******** with, "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around may of 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 06/24/2025

  On 6/24/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23505842
  
  I am rejecting this response because:
  I, ahokjr, am writing to formally appeal the suspension of my Discord account. I respectfully assert that on May 27, 2025, I did not engage in any actions that would violate Discords Terms of Service or Community Guidelines.
  To the best of my knowledge, my behavior on the platform was in full accordance with Discords policies. I strive to maintain a respectful and responsible presence on Discord and have always aimed to contribute positively to the communities Im part of.
  If there has been any misunderstanding or error leading to this suspension, I kindly request a review of my case and relevant activity logs for that date. I am fully willing to cooperate in any investigation to clarify the matter.
  Thank you for your time and consideration. I hope for the opportunity to continue using Discord in good standing.
  Date: June 24th 2025
  Email associated with account : ****************************

  
  Sincerely,
  
  ****** Lucky

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around May of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 06/24/2025

  As of 6/24/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.