Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended for "child safety", I have had no prior warning or suspension before this occurrence which makes this especially confusing for me. I was given no evidence of me breaking any guidelines and when appealed is was still provided no evidence. I have had this account for roughly two years and is how I keep connected with most of my friends so the suspension of my account is upsetting and just annoying in general. While I have gotten relatively swift responses one was from a bot that I doubt actually investigated my account.

  

  Business Response

  Date: 07/04/2025

  On 6/23/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23509553
  
  I am rejecting this response because: I was not given evidence of my violation when my complaint was being responded to and still have not received any evidence of my violation. If i was to simply get evidence of my supposed wrongdoing and how it connects to breaking the terms of service I will be satisfied.
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 07/10/2025

  On 6/23/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23509553
  
  I am rejecting this response because: Discord still hasnt provided evidence of me saying or doing something wrong, if my ban was truly reviewed then it shouldnt be hard to prove if i did something wrong. I dont believe i did anything in violation but if i did id like to see proof of what i did. Please unban me if i didnt do anything wrong, this moderation process isnt high quality.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2025. Summary of problem is "After receiving an email from discord with an unverified claim that I was selling digital products without written permission. THIS IS COMPLETELY FALSE, and I emailed them back immediately with proof of their digital product owners written permission. The digital owner is a partner in my discord channel. After I emailed them proof, Discord emailed me back with a completely different explanation. Weve lost thousands of dollars, and our reputation has been severely damaged overnight. My first reply was an appeal via their online appeal submission form. No one replied back to me. I sent a second appeal, to which they replied. Here is my appeal submission WITH the permission statement from the owner of the digital products we sell. Here is their follow up reply. With a completely different accusation. They have made a massive mistake and I believe they accepted a false claim. I have not received any words back from them since this last communication. For reference to the amount of money I have lost due to this false claim and error on their part, is thousands of dollars! See attachment for screen shots. There is NO REASON at all for them to have done this to me! I have written proof from the original creator of the digital products we sell, I have ZERO safety violations and an account in good standing, and still discord has not reversed their false claim or offered to refund me the money I have lost due to their mistake!

  

  Business Response

  Date: 06/25/2025

  As of 6/25/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23509328
  
  I am rejecting this response because: I have provided detailed evidence and documents, including the email from Jin at Discord Creator support, that went directly to MY EMAIL. Which means you have my email on file for this communication. The *** attachment has everything required. Please properly review the information in question. This mistake by Discord has cost me thousands of dollars and damaged my reputation. AND we have had to provide our services free of charge to attempt and retain our clients.  I have also provided proof, in the *** attachment, of the money from the past 6 months as proof of the amount of money made and now lost due to Discord not verifying false claims before taking action against creators on their platform.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/27/2025

  As of 6/27/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23509328
  
  I am rejecting this response because: I emailed customer support, named ***, back with my formal appeal complaint and request for both a refund of the money lost and for my server monetization status to be resolved.  As stated in the email and the document I have attached to this complaint, I should email *** back to resolve the issue. Discord does not answer their appeal submissions in a timely manner, and when discord does finally respond, its with a vague and inaccurate answer or a reference to a link on their site that goes into articles I have reviewed already. This is why we are now discussing "next steps" here in this format. I have outlined everything needed for you to make a formal decision regarding the restoration of monetization of my account and the compensation of the money I have lost due to your lack of verification. Please REVIEW the attached document for the information needed to perform the required steps or provide me with a contact number/person so that I can speak with you directly.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a wrongful account termination by Discord, which has severely disrupted my access to their platform and affected my business communications and the servers I run within it On June 23, 2025, I received two strikes from Discord for alleged Child Safety violations. The first strike occurred at 11:37 AM PST, followed by a second strike at 12:15 PM PST, which is just 38 minutes later. Soon after, my account was permanently banned.These accusations are completely false. I have used Discord since ***************************************** 2020 and was simply engaging in regular everyday activity when this occurred. I believe someone maliciously reported my account in order to get it banned.I submitted an appeal using Discords official form, but I never received any automated confirmation email, which typically follows a submission. This strongly suggests that my appeal was not properly processed or received. Despite the seriousness of the situation, I have not been given any evidence of wrongdoing nor an opportunity to explain my side.I am requesting that Discord perform a manual human review of my case. I cannot afford to wait days or weeks for an automated system to potentially ignore or mishandle my appeal. The lack of transparency and due process in this situation is unacceptable especially for a platform used by millions daily. Zero communication Discord Username: ******* Discord ID: ***************************************** Account Email: *****************

  

  Business Response

  Date: 06/25/2025

  On 6/25/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Discord ***** located at **********************************************************************************************************************************I have lost access to my Discord account due to the accidental deletion of my 2FA authentication app. I no longer have my backup codes either. I submitted a support request (ticket #********) explaining the situation, and was shocked to receive a response stating that the only option is to permanently delete my account.This is not an acceptable solution. I am still in control of the email address associated with the account and can verify my identity in other ******* Discord account contains important data, including personal communications, project files, and information tied to ongoing work. For Discord to simply suggest account deletion without offering any secure identity verification method is not only irresponsible, but potentially harmful.I am asking that Discord:Reopen my case and provide a way to verify my identity and recover the account.Stop using delete your account as a default solution when users lose access due to 2FA issues.If Discord fails to take meaningful action, I will escalate this case legally, and continue with complaints to consumer protection authorities.Thank you for your time.

  

  Business Response

  Date: 06/25/2025

  On 6/23/2025 we responded to the user via ticket #******** with, "Unfortunately, without access to your backup codes or authenticator app, we are unable to recover your account. In this case, the only option available is to create a new Discord account.". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23509057
  I refuse this answer because
  The ticket has not been resolved. Telling people that there is nothing to be done and that the Discord account should be deleted is extremely shameful. I contacted the BBB because I thought you were going to solve my problem, but no, you replied that you had solved it, telling me to delete my account and create a new one. Frankly, you deserve legal action. Imagine: a personal project was saved on Discord? Or important files. And it is 90% certain that the message was sent by a bot. I no longer trust you. I don't know of any service in the world, which tells the user: we can't do anything, sort it out yourself
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 06/27/2025

  On 6/23/2025 we responded to the user via ticket #******** with, "Unfortunately, without access to your backup codes or authenticator app, we are unable to recover your account. In this case, the only option available is to create a new Discord account.".
   
  The ticket is now closed.

  Customer Answer

  Date: 06/29/2025

  Rclamation
  : ********
  
  Je rejette cette rponse car :

  I am not satisfied because telling users that you can't do anything is shameful, I am extremely disappointed with your service, don't even take the time to reply to me, send me an automatic message because after this message I won't respond

  
  Sincrement,
  
  ******* ****

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/22/25 I was falsely banned for a "child safety" violation after reporting a user in private messages that was talking about contacting children. I believe this user falsely reported me after I stopped responding to them. The user originally only seemed interested in sharing images of themselves. I submitted a request for review at the page that describes my ban, but have received no response.I've been actively using my Discord account since 2016. As far as I'm aware, there has never been any sort of violation on my account and I was shocked to see my own account banned yesterday morning, especially after sending what was likely my first ever report on the platform.

  

  Business Response

  Date: 07/04/2025

  On 6/27/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform. I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This suspension had occurred in around June of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 06/25/2025

  As of 6/25/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely banned by Discord from using their platform.I have not done anything wrong, whether that be knowingly or unknowingly. No actions I have taken have violated their Terms of Service or other Guidelines they operate with and around. I would never knowingly violate any of Discord's policies and firmly believe in the creation of a safe online space for everyone.The ban occurred on Wed, June 18th, ******* occurred late during the night and whilst I was asleep and could not have been active on the platform in question. I received zero warning, nor any explanation for the ban and was cited with only a vague policy without any specifications as to what part of the policy was supposedly violated. I have attempted to create numerous support tickets with the platform directly to achieve a resolution but have received zero responses from a real human being. Only automated responses from a bot that neither resolve my issue or even give me a reasonable explanation for the justification of the actions taken upon my ********** of the creation of this complaint, discord has simply begun not responding to my tickets at all, marking them as closed without giving any form of feedback to them.I am simply requesting a fair review of the actions taken upon my account and a hopeful reinstatement of my access to the platform in question.

  

  Business Response

  Date: 06/24/2025

  On June 18, 2025 we responded to the user via ticket #******** with, "Hello,
  Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23507876
  
  I am rejecting this response because:
  The response given is yet another automated response. It does not explain what actions done by me that prompted being banned in the first place.

  Discord never stated why i was banned and no evidence was actually given even when i made a ticket asking for more information on why it happened.

  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 06/27/2025

  On 6/24/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23507876
  
  I am rejecting this response because:
  
  It answers nothing about my complaint, directly focusing on the word ban and nothing more. My complaint also focused on asking for information on why my account had been terminated. The email did not specify anything beyond the policy they claim was violated. I do not know what exact action prompted my ban, and discord's support page is incredibly uncooperative to use with features regularly and concerningly failing to function, from making new tickets, to something as simple as changing the language on the page.
  
  Trying to go through discord to learn if my account had been reported, autonomously hit by their notoriously unreliable ai moderation (research indicates it has a success rate of only 45% and yet they insist there are never false positives.), or any information at all. The bulk of my complaint is seeking information as to the specific action I had performed to warrant my ban in the first place. Discord's AI moderation and automatic responses to any form of ticket fail to satisfactorily answer any questions I pose. They only read keywords such as "ban" or "account" and immediately deny the ticket with a single sentence response. Attempting to follow up any ticket only yields it being closed without any feedback almost immediately. Never once have I successfully reached a human member of their support team, and I am truthfully beginning to question if they have any humans employed to begin with.
  
  Every single attempt I make to get some form of information or an appeal is met with frustratingly robotic non answers. Sure, I may seek a specific resolution but at this point I just want information from a human being and to learn why my account of ten plus years has been banned, and not simply be told that it was "a violation of TOS". Surely they know the exact reason why, be it a post, image, a malicious report, whatever form of data it is, I am certain they have access to it.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord sent me this automated message while attempting to appeal a ban Discord has temporarily disabled your account for violating our Terms of Service or Community ************** shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account ***************************************** ***************** I never received a email and the ban mentioned was never reverted back to a temporary ban. it is still listed as permanant

  

  Business Response

  Date: 06/25/2025

  On 6/25/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23507729
  
  I am rejecting this response because: This was the same response given to me by the automated response message. I am trying to speak with an actual human being. not a bot
  
  Sincerely,
  
  ******* Peace

  

  Business Response

  Date: 06/27/2025

  On 6/25/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this not satisfactory, however i have came to the conclusion that discord will not be responding with a human being so i might as well not try
  
  Sincerely,
  
  ******* Peace

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cette plainte est dpose parce que j'ai t faussement suspendu par Discord de l**r ************* n'ai rien fait de mal car j'tais en vocal sur un server sans dire ni faire de choses obsdes et je pense que ma suspension devrait tre leve et mon compte rtabli.Cette suspension a ** li** le 21 juin 2025 2h45 (h**re franaise).J'ai essay de crer plusi**rs tickets auprs du support Discord, mais je n'ai pas r** une s**le rponse d'un vritable ********* s'agissait gnralement de rponses automatises, sans que personne ne consulte rellement le ticket ou n'entreprenne aucune action.

  

  Business Response

  Date: 06/25/2025

  On 6/20/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 06/25/2025

  Plainte: 23507528
  
  le seul moment o j'ai envoy des messages compromettant, c'tait en messages privs avec des amis.

  Ou puis-je avoir des preuves images car pendant quelques jours, j'ai t pirat et j'ai oubli de vous le signaler car j'ai rgl l'affaire ds que je me susu rendu compte de l'attaque.
  
  ****** *****

  

  Business Response

  Date: 06/27/2025

  On 6/20/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23507528
  
  Je rejette la rponse car: Puis-je avoir des preuves photos car j'ai t pirat plusieurs fois au cours du mois dernier et ce serai pour savoir si c'est la pirate qui a envoy des messages compromettant dans des servers publiques.

  Dsoler d'tre insistant mais je pense que ma sanction est trop svre pour une chose que je ne m'en rappelle pas avoir fait.

  Merci de prendre votre attention sur mon message et encore dsol du drangement.

  
  Cordialement,
  
  ****** *****

  (pseudo discord: wiwidubled2)

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 06/25/2025

  On 6/25/2025 we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23507179
  
  I am rejecting this response because:

  There has been no attempt to prove what violation I have committed against the **** nor any screenshots showing what message even violated this to begin with. I have yet to connect with a real person about this issue and have gotten this same response over and over from my tickets. As I had mentioned in one of the tickets, my discord account contains major evidence I was going over with my lawyer concerning a court case I am filing against someone who used your platform to harass me to the point of calling the police on me and to this day is still harassing me. I have reason to believe that this person is who reported my account falsely to begin with as both revenge and hampering me from collecting evidence.

  As such, I will likely have to open a case with discord specifically if my account is not unsuspended. 

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 06/27/2025

  On 6/25/2025 we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/29/2025

   
  Complaint: 23507179
  
  I am rejecting this response because:
  There has been no official review of the violation and discord has never informed me on what the violation was nor gives a reason in the ban message. As seen in the screenshot, the requested review has not been done and has not given an answer one way or the other. I would like an actual human review. 
  Sincerely,
  
  ******* ******